Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

calls

hi new activation everything works well however i can not make a call as this part does not work and my signal bars at the top only show half of full with only the top half bottom half not filled in

Resolved! voicemail password reset

Hi. Tried to reset voicemail password, initiated reset, the promised temporary voicemail password was not received, now can't access voicemail. Any suggestions how to fix?thanks.

Porting my number

Does this mean my number is ported to my public mobile account now?

Resolved! Not ringing and cutting off callers

Good day community,Moto 5 play. I have had the phone on but instead of calls ringing they go to messages. Also, someone called twice and said they were cut off.Thank you. Todd

Phone calls

Why are my calls not going through

SIM card

I am still waiting for my SIM card. It was going to arrive on Monday but did not! I know Canada Post is on strike but it has been 3 weeks that I ordered a SIM card and I need it. Tell me please when it arrives!

No service - Plan didn't renew

Anyone else having problems with their plan payments not auto-renewing, and then waking up to phone service being cut off?Is this a new Public Mobile feature?

any black friday deals yet? looking for low data usage aournd 5/6G?on $15 plan now, dont want to

increase too much on Bills, due to losing all the rewards. thanks

Data being used FAST

I have two separate accounts with public mobile. In the last two months my primary device has run through all 5 GB of data in about 10 days. Ive been with public mobile for around 8-10 years and NEVER run through all my data. My job hasnt changed, I ...

Shipping

Can we get Sim cards shipped with a different carrier other than Canada post as they are on strike.

I have 1G subscription plan, but i only used 162.38 mb data, but i dont have any data to use anymore

I have 1G subscription plan, but i only used 162.38 mb data, but i dont have any data to use anymore?

"Not registered to a network" - text/calls/data bot working

Hi all,As the title says every time I try to make a call or text someone I get a message saying I am not registered to a network.I have a Samsung Galaxy S20 and my account is up to date. No issues before this.I've tried rebooting, turning VoLTE off a...

Voicemail Message

Is there a way to save the personal voicemail message on an account? Not the messages left but the recording prompt for people calling.

Cant see any myaccount information

I've logged in through my account and entered in the email pin but after it just takes me to the front page of public and whenever i click on "my account" it just brings me to the same front page.

dialing to & from the USA

1-when calling USA from Canada, must I dial “1” first? May I assume that there is NO TOLL charge when doing so?2-When someone in the USA calls my PM phone number, must they dial “1” first? May I likewise assume that they and I will have NO Toll cha...

I haven't received my physical SIM yet

I oredered on November 10th and haven't received by physical SIM yet...should it be taking this long?

I need to talk to some agent urgently

Recently I transfered from one provider to PM paid for tariff, error when activating the PM eSim. Now Im stuck without any signal, connection or data. I need to talk to someone from agents to help me to sort this issue asap, please.

how to change plan

I think I know where, but I don't see all plans , not the one I want

Unable to port number to PM

Transfer from fido 3days ago, can’t receive call. Data ok, make a call fine. Only can’t receive call. found out my Fido is still working, not completely porting the number. How can I port the number completely

Resolved! can't login

cant login, keep looping back. What to do

Service transfer problems

Just switched to public mobile from virgin. I cannot send or recieve text messages. I can receive calls

Resolved! Phone change

How can I change phones? I have a new phone ready to go!

Resolved! activated with an eSIM, phone and data work but "NO SIM"

https://productioncommunity.publicmobile.ca/t5/Get-Support/Help-No-sim/m-p/1233714#M851911I'm experiencing the same issue as described. I can use phone calls and data, but I can't send text messages, and receiving them is inconsistent.What should I ...

Cannot make calls or receive calls.

This is strange issue. I have been talking to an agent about this but haven't found a solution.I cannot make calls or receive calls with the PM sim card. I have even gotten a new sim card. Texting and data works fine.The PM sim card works fine in ano...

OTA eSim Code

Hello,Not receiving OTA 6 digit activation code on the phone.Already rebooted phone QR code also says not able to activate, new subsction, new number

Re: Call Forwarding "Not Reachable" Not Working

More than nice. This is essential for those of us who are often in buildings with no coverage but where there is wifi. I'm otherwise satisfied with PM but if we don't get wifi calling soon I'll be moving.

Resolved! Autopay stop working

Hello There This past Saturday I got a message saying that I have no fund in my account , which should not be cause, it has autopay set up and the cc is update. I tried to login into my account and it couldn't send me the text code. Now I got the c...

cancel account

I am in Greece. I have not been able to to use my Public mobile account for weeks. I need to cancel it. I have been unable to cancel it since I cannot log into the account because I cannot receive the log in code that is liked to my old phone number....

Cannot receive confirmation code

Whenever I tried to login to my account, the confirmation code is always sent to a number which is not my number. This number seems to be the temporary number that I got assigned during the resolve of porting issues when I joined public Mobile. Now a...

Replied to YES to existing provider. Lost access to my cellular service

I have rebooted my phone and I was expecting to see Public Mobile cellular service instead I am getting SOS. Can you Please fix the issue ASAP.

Community

Forum Posts