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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

UP date payment method

I have tried numerous cards to update payment method and they all failed. They are all good cards and I getting beyond frustrated with you whole system.

Subscription not activated

I subscribed to public mobile this morning march 15 2025 at 11:50 am and at the end it said subscription not activated. I been trying to get support and nobody follows up, and now it says my account is activated but it isnt, and now it says account ...

Subscription Issues

I've subscribed to (and my credit card has been charged for) the Can/US/Mexico plan, but my PM app states that my services are suspended until payment is received. I don't want to pay twice!

To add my spouse phone to my account

Is it possible to add a new phone number to my account? My wife phone number is also from public mobile (xxxxxxxxxxxxxxxxxxx). I want to make payment for her easily. Thank you!

NEW PROMO FOR $29

Are current subscribers able to change there subscriptions to a lower cost one? It seems grossly unfair if this offer is only limited to new subscribers if current subscribers are unable to do this!!!! If we can, I would appreciated how we would be a...

New 29 20G promo

Hi, I’m on the $29 plan with 10g can-us and want to switch to the new can-us-mex promotion with 20g for the same price. I cant fond this promo in the app. How do I switch?

Total data used doesn't match breakdown

Has anyone had issues with their total data usage being significantly higher than what the usage breakdown shows? My account is saying I have used 20GB since March 1. There is no way I have! I checked the usage breakdown and it is consistent with wha...

Redeeming Points

When I reached 95% of data usage I redeemed 20 points to get 3GB of extra data. My account now shows the additional data but once I reached 100% usage of my regular plan amount, I was cutoff. What gives? Will I lose those 3 unused gigabytes at plan r...

Resolved! PUK Code

How do I get the PUK code to unlock my phone. It's saying SIM lock

How to switch from $29/10GB plan to $29/20GB plan

Hi I am currently with PM $29/10GB plan, I found today that PM now has $29/20GB + 100 minutes international call plan. How can I switch to the new plan? I tried Change Subscriptions from my account but the new plan does not show. Thanks.

Number didn't transfer?

On the app it shoes my number as being my old number, but my phone is still showing up as the new number I chose pre-transfer.I'm so confused.

Re: Interruption to billing cycle date

Related Question.... I was travelling, making use of the Mexico coverage. My billing cycle ended Feb 18, didn''t have $ in the account, so Public of course defaulted coverage... strange thing is, I could still phone Canada, so I didn't know my paym...

Promotional subscription

Can I change my current subscription to a promotional subscription being offered? I have a $29 10GB subscription and the new one offers 20GB for the same price. When I go into manage subscriptions the promotional subscription is not one of the choice...

NETWORK STOP WORKING

Has anyone network stop working this morning. I restarted my phone about 4 times and I am still getting the same message. No Register network. I will like to know, if anyone has expreiensed this today?

Can I use my old public mobile sim card to activate a new account?

Can I use my old public mobile sim card to activate a new account?Before Dec 2022, I was using public mobile and owned a public mobile sim card with a 19 digits sim card number. Right now I would like to subscript back to public mobile, could I use t...

will PM work in cuba?

Can I use Public Mobile in Cuba? Do I need an add-on?

Not receiving calls or texts

@CS_Agent I'm not receiving text or calls but data is working. I have just transferred from another carrier to public Mobile yesterday.

Resolved! Re-using a SIM with an existing phone # (cancel subscription then re-subscribe with new phone #)

Hi,I am trying to downgrade my plan to the CAD29 (20GB CAN-US-MEX) but since my plan is already more than that, I can no longer take advantage of that (asked CS if it is still possible, but waiting for response).If there is no way for me to downgrade...

No network new user

Hello, I am new user, yesterday we acticated new sim, so far no network. Trying to go to my account, written to finish activation and to input sim card number then it is written that already existing

Resolved! Do I need to have roaming on?

My current plan is $36 for 50gb data at 5g. Canada and U.S . With unlimited talk and text within each. I haven't used it yet in the states. But I plan to travel on vacation soon to States. My question is will my cell automatically work or will I have...

Change Subscription

I’m trying to change my plan to the 20GB Canada US Mexico but when I click the change subscription it doesn’t show up. How do I switch to this one?!

Picture messages not working

I can’t receive pictures messages since the last 48 hours.The ones I sent out aren’t being received either.I’m on latest IOS.And have completed a few network reset and no change.Data is on.No change in my plan… unlimited picture messages.PM Tech supp...

Addon Purchase Not Added to Account???

Purchased US 15 day talk and text add-on two days ago for which I rec’d an email confirmation. However the Usage Breakdown on the app on my phone shows nothing and yet my rewards shows a reduction of the 10 points. I need someone to fix this so I c...

Can't text,receive calls or text messages

I switched today from rogers to public mobile about 8 hours ago. I can make calls,but can't receive calls or texts. Anybody know what the problem is? Seems impossible to to contact a human being

I can’t activate my account

Everytime I try activate my account, it sends a confirmation code to my email whoch I input, then it sends another to my number which I can’t retrieve because my number isn’t activated!

Resolved! Change new subscription plan

I just bought a new plan but I'll like to change it.

Resolved! Do I have to cancel pending change to book new pending change?

I've got a $35/60GB pending, change on next renewal (3 weeks away). Today they're offering $35/75GB (in ON, last week it was QC). I tried booking that as a change on next renewal, but it just goes into a spin and never takes.Do I have to cancel the p...

Re: Number porting / transfer stuck in limbo status

Can you send me the secret phone number

No service!! @ HELP!!

I upgraded to CAN/US/MEX plan - now in Mexico- it worked for a number of days but last calls from Canada came to phone on March 6. All now go to voicemail, my iPhone says no service and I can not make any outgoing. All well with my account- just says...

Long distance add-on not working

I purchased a 300-minute long distance add on and when I tried to make my first call a voice recording tells me I have used all my minutes. How do I activate my new add-on?

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