Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I made a payment for $17.25 on August 11, 2024 to switch plans. I don't see a receipt for this transaction on my account. Please help provide a receipt for this transaction. Thank you.
Why the data is stopped when I reached the data limit? In the plan description, I am supposed to be able to use the data in a reduced speed. This is incorrect to stop my data completely!
MY father in law just received a new phone trying to set it up but the sim card wont activate and he has no access to his email. How can he get into his account
How do I open a ticket to transfer Koodo number to Public?
Calling stopped working. Text and data still work. Moved sim card to a new phone and same issue occurs with the other phone.
When I dial a number, there is not dial tone, but it says "calling" and I don't get to connect. When I friend called me to test the connection, he said he got my voice mail right away, nor ringing. I am on 4G LTE. 3G is down and I can't connect to it...
So I need to get my husband a new phone. I am looking at Samsung Galaxy A35 5G 128GB Model SM-A356WZKAXAC. It was only released this spring and is not on Public Mobile's list of VoLTE compatible devices as that list is over 2 years old. So where i...
Hi there,I have lots of points... forgot about doing something with them...My plan is only ~$35/moMay I Redeem for 6 $15 Bill Credits all in one go? So that would be equal to $90.Then I'd have a positive balance on my account, until over the next 3 m...
Hello,Can I please have someone contact me from upper management pertaining to my personal historical monthly statements (June 2020 through to May 2024). On the app- we are only able to go back from present day to 180 days back. This is. It sufficien...
I'm trying to change to the flash sale (ending Oct 31/24) but the promotion doesn't appear on the list of plans I can select. There's no small writing fine print disclaimers stating that the promotion if for New Activations only. How do I change my...
removed due to violation of terms of service
My phone number hasnt been transferred over yet, its been 6 hours since
Hi. my renewal date is November 1st and I was trying to renew my plan couple of days early and I accidentally Changed my subscription from $50 with 100 GB data to $45 with 65GB. I need to reverse that and also nephew my plan couple of days early. Ple...
Hi there,I am trying to choose between the - $36 50GB CA/US plan (5G)- $34 65GB CA/US plan (4G) *90 day subDoes the PM network even have 5G speeds?Is there much difference for speed on the PM network, between 5G & 4G?*** I don't have a 5G phone rig...
Hi there,Would a brand new account have this reward as well? Or is it only showing in customer's accounts that have been around awhile? If I open another account today, a new one... after I'm all activated and setup, would I see and have access to th...
Hi there,Given the shut down of 3G/HSPA networking in the US, will our 4G plans work?There's a 4G Plan available with PM right now, 65GB Canada & US for $34 on a 90 day sub... so that's why I'm asking.Thank you
Hi there,So I've noticed something over the years about getting a discount if you use a 90 Day Subscription.- How do I set that up?- Is that an option available with any plan, or only select plans?- How may rewards be affected, or will they still be ...
Have a Can-USA plan. When provider shows AT&T I am unable to make phone calls. But works fine when shows TMobile.
I have my subscription with auto pay with my credit card registered. I want to make a manual payment with a credit card to funds to cover about six months of payments. Can I do this and how to make the manual payment, and can I keep to auto-pay and ...
I forgot my for digit pin , I changed my banking information a thought it would renew but it didn't and I have to do it manually by calling 611 but I forogot my password. Why can't we just pay for it after we updated on the website ??? Help need my ...
Hi, I cannot submit a support ticket for some reason. Please check on my number porting status, it has been 20 hrs since Fido confirmed by SMS it was underway. Thanks
Do any plans take or receive calls from the Ukraine?
I am currently a Bell Mobility client and I am considering a move to Public Mobile. Can I port my current phone number from Bell to Public?
Reducing rings before voicemail answers?
Hello Noticed that you respond to just about every posting. Are you one of the community moderators? Is there a phone number that I can call? My account seems to take a very long time to load . It’s not my phone or data problem because my other apps ...
I had to cancel my credit card due to fraud operation. I recently uploaded information about my credit card on my account and paid for the next bill period, however I still don’t have serviceIs there customer service line I can call about that?Thank ...
Hello,My legal representative is requesting that I obtain my call and text useage logs from Public Mobile for the period of time from December 2020 through to March 2024. I realize that we can only obtain historical records for past 180 days on the a...
I purchased a 15 day u.s. roaming plan a few days ago and I am still unable to call in the U.S. I don't understand why this is not working. Please fix this.
i switched my service to pm and transferred my number. I waited two hours before i switched my sim cards. with my pm sim i can call people but i don’t receive any calls or texts. my other sim from old provider if i try it, it still works. i started t...
