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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unlimited data not working

Hi CommunityI’m just a few days from my subscription period to renew and reached the data bucket limit for my 5G plan. It happened before and I could keep using my phone at a lower speed. But this time it didn’t happen and I’m offline with Public Mob...

Account page blank with unauthorized access error

Hi, A while back, I bought a brand new unlocked phone from a Walmart 3rd party seller. Turns out it wasn't new nor unlocked. However, I went ahead and created an account with PM with a PM Sim. It worked for a day. I have since returned the phone and ...

US Roaming Data

Hi there,So I purchased the 15 day roaming, talk and text add on for my layover in the States. It's my second day in the States and my roaming data is not working, but talk and text is. Is there anything that could be done about it?Thank you

need to submit a ticket

Help. Emergency. need refund today because of double payment. if u dont refund me today i get NSF charges on bank account that Telus and PublicMobile will be paying for.

Resolved! Apn

Apn Not working service Still not working please just cancel it… I have never used it…. I will just take my business else where

keeps loading and loading, cannot get to customer service agent

I have just subscribed to Public Mobile. When trying to access my account, I can log in but it just keeps loading and loading. I cannot get a message to a customer service agent.

Cannot receive international text

Hello，my subscription includes unlimited international text，but I am unable to receive it. I am currently in China and need to receive several confirmation code. Please help me to receive international message. Thank you

Resolved! Admin Help - Porting # error, now can not login, OTC verification to unknown cell number

Admin Help - I set up an account, was charged and then tried to port a #, then got sync error. Now I can not login, and PM is sending a OTC verification to an unknown cell number that it must have allocated when sync error happened. I can't log in, c...

Cancel subscription

How can I cancel a subscription? The account is not working properly and I can't log in, because the phone number isn't valid anymore.

I moved to alberta 2 years ago, please stop charging me PST

Dear public mobile, please get back to me. See title, In addition I'd like to be reimbursed for being over taxed the last 2 year. Address is my current address in Alberta.

Resolved! Cannot log in. And getting 404 error when trying to make a ticket.

For almost a year I've barely been able to log in on a good day. But I forgot to switch over my card when I received a new one, which since I haven't been getting the texts nor emails anymore since beginning of 2023 so i don't get notified anymore wh...

Issues with Data not connecting ?

We are a family of public mobile users.... have an unlimited plan.... but I am a low user... over the last few weeks myself, my wife and our kids phones have all had issues of not connecting to network for data, requiring the phones to be rebooted be...

invoices

I need invoices from May to

Resolved! New phone plan 24 cad/month. Can I change to this plan from my current plan 25 ?

I currently have Public Mobile phone no with a plan 25 CAD/month. I would like to switch to the new plan 24 CAD/month with 4 GB. Is there any solution that I can do it ?Thank you,CP

Registration mistake

I had an Internet number and it can not be transferred to public mobile. How can I choose a new number?

Purchase of us roaming plus 3GB data won’t work

I am down in the states trying to buy a 2nd 15day roaming plus 3GB data. When I try to complete the purchase . First it says ‘take $30 from existing funds’ when I say yes it just recycles the screen and doesn’t complete the sale. I have $80 sitting t...

Cannot Receive Calls

All the call are forwarded to voice messaging system. I checked parameters. They are OK. I did #21# several times.

Resolved! Is there a charge to call Canada when you have USA Roaming?

Cannot login to account to update payment subscription evergreen sending 2fa text but number disconn

Hi Public Mobile Support, I cannot login to update my payment method to renew my subscription since the number is now disconnected / deactivated and eversafe insists on sending a text message to my registered number after email 2fa authentication but...

Resolved! Texting the US from Canada

Can I text a US number in the US from Canada for free?

add new sim with another phone number to my account

How can I add to my account new number with another subscription?

Cancel pre-authorized payments

Hi,I’ve looked everywhere and I cannot find a way to cancel pre-authorized payments. I’ve even called 611. I only see a toggle to cancel my subscription, which cancels pre-authorized payments BUT ALSO my mobile subscription. I just want to cancel pre...

How to remove Add ons

I am charged for add ons

Credit for payment

Hi there,I made a payment on my account, then changed my plan, then paid again. Can I get a credit or refund for the initial payment?

Voicemail greeting?

Hey there,I set a personal greeting but my callers still get the automated greeting and I cannot for the life of me figure out how to set it to the recorded one. Help?

What is Automatic top up

Resolved! Not registered on network

I'm unable to place or receive calls today, I just discovered this in the past hour so not sure how long this has been going on. Incoming calls go to voicemail, outgoing calls result in the notification 'Not registered on network.'I'm on a monthly pl...

Help! Can't call or text to most people

I can call/receive texts and phone calls from only three people it will not work for any other people. I have recently transferred my phone number. It has been more than five days. I have removed Sim and restarted phone. Just wondering if issue ...

how to transfer phone number to new iphone when you have an eSIM?

I recently bought a new iphone. I moved the physical sim card from the old phone into the new one, and when I was setting up the new phone, it said it was 'unable to transfer phone number to new device.' I have contacted the customer service agent he...

Second phone number not in profile

Hi, I got an email my second phone needs the credit card updated, it will turn off in 5 days. I went into my profile, but only see phone 1. My other number Phone 2 is not shown. So it must have its own profile, but I had no idea. How do I access that...

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