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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Do I have to cancel pending change to book new pending change?

I've got a $35/60GB pending, change on next renewal (3 weeks away). Today they're offering $35/75GB (in ON, last week it was QC). I tried booking that as a change on next renewal, but it just goes into a spin and never takes.Do I have to cancel the p...

Re: Number porting / transfer stuck in limbo status

Can you send me the secret phone number

No service!! @ HELP!!

I upgraded to CAN/US/MEX plan - now in Mexico- it worked for a number of days but last calls from Canada came to phone on March 6. All now go to voicemail, my iPhone says no service and I can not make any outgoing. All well with my account- just says...

Long distance add-on not working

I purchased a 300-minute long distance add on and when I tried to make my first call a voice recording tells me I have used all my minutes. How do I activate my new add-on?

Plan not working in Mexico

I upgraded at home to a Canada-US-Mexico plan, before heading down yesterday. It seemed to work briefly when we arrived, but hasn’t since. I have cell data ON, roaming ON, and appear to be on the Telcel network. I know there’s coverage as my partner’...

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

I need esim but to activate requires temporary number. How do I ensure that number I am porting will get changed after activation

Phones

Changing my phone other than the prompts on the new phone do I need to do anything special

Time frame

How long does it take for tech support to normally respond?I have an issue with my account and it was accelerated to tech support to investigate.CS said the would investigate as soon as possible. Been trying to solve this for over a week now.

Extra emails under one account

Hi, I didn't know why you allowed me have three email addresses all in one account. I tried to setup another account so I entered different email address. However , all email addresses showed into my one account. I can't change or delete these ext...

Esim issues

I'm trying to activate my new public mobile account when I try to activate my account, I get a "ESIM NOT INSTALLED MESSAGE", I don't know how to rectify this problem. Need some help to get my account activated.

Resolved! Question with my Canada/US plan

I have a voice plan within Canada and USA, can I for example be in US making a call within the US or call into Canada and not be charged?Or I have to always be in Canada to make a phone call into the US?

Changing Subscritions

I want to change my subscription to the new 29.00 can-us-mex plan from a 35.00 can-us plan but its not offering it as an option. How do I subscribe to the new plan

5 G Data problems?

Hi There,Anyone else in New Brunswick having Data problems on 5G? Phone and text no problem but I am currently getting speeds equal to what I used to get on my old Bell landline (1 mgs and usually far less). Ookla Speedtest won't even run this mornin...

Resolved! About the referral code

My friend referred me, so I should have received a $10 discount. However, when I purchased the Public Mobile service yesterday, no discount was applied. I’d like to know why. And if the referral code is still valid, can I try it next month?

Change subscription

Why can't I change my subscription to talk and ext $19/month. Its not an option for me, but it is offered to new clients

Resolved! ESIM attached to wrong phone...

I was switching my wifes phone to public mobile, and used my phone to initiate the process, but with her information. Somehow the new ESIM attached to my phone, not hers. She doesn't have a "SIM MANAGER" selection on her phone, and i'm not sure what ...

Changing Plans

IF I WANT TO CHANGE PLANS, BUT THE PLAN I WANT IS ONLY AVAILABLE TO NEW SUBSCRIBERS, HOW DO I GET AROUND THAT TO CHANGE MY PLAN? OTHERWISE I AM GOING TO LEAVE PUBLIC MOBILE AND SWITCH TO FREEDOM MOBILE. ANY SUGGESTIONS ON A WORK AROUND????

Resolved! Public Mobile network upgrading. Concern.

We received a message that Public Mobile is upgrading its network that will degrade or lost connection to the existing loyal customers unless we change our phones? Please explain in more detail, why we will loss the connection with our present phone...

What is going on with the network on March 17? Received SMS about possible connectivity issues

Text message i received is below. Am I supposed to get a new device? Are they asking us to switch to Telus? What is going, I'm confused. Also why is this being sent only 3 days before leaving us scrambling?"Public Mobile here.We are making upgrades...

Resolved! upgrades to the network

hiI just received a text message saying that PM is making upgrades to their network that might impact voice connectivity after march 17th. your device may lose or experience a degraded voice service. PM is teaming up with telus and we are offering yo...

Resolved! help pls. I just reset my password and public mobile is asking me to activate a new sim card.

I'm not sure if i did something wrong. I woke up this morning and needed to make sure i added more data to my phone plan cause i've been using alot of data. I haven't logged in for many months so i think i used all the correct information. Anyways...

I thought my plan had unlimited data

I used all my data and now I’m cut off. I thought my plan would simply throttle to a lower speed after using all my data. please help.

Being forced to activate a new plan

I forgot to change my debit card info and my subscription didn't renew. I tried to get into my account but everytime I log in, my only option is to activate a new subscription (new plan, sim and everything) and I am unable to access my account and in...

Is text offer from 5474 legit?

I received a text message from 5474 saying that I can upgrade my plan to a 5G 75GB Canada-US-Mexico plan with 1000 international long distance minutes for only $35/month. I would like to know if that'a a spam or real. I checked the PM website and t...

SIM Not Supported

In the process of transfer from Fido to Public Mobile. After disabling Fido and putting in new Public Mobile I am getting a SIM Not Supported message showing on iPhone. Is that normal/expected? It is complaining that my phone is not unlocked.

Can I upgrade from my $29/10gig plan to the new $29/20gig plan?

The new $29/20gig plan is only for the next 3 days, and for new subscriptions only.I tried cancelling my subscription to start a new one but my billing/subscription cycle ends in 2 weeks.It's not like I'm trying to downgrade to a cheaper plan, I'd be...

Resolved! New $29 plan

Can I switch from my current $35 plan to the new $29 month plan

older payment invoices

I would like to access my payment invoices from 2023.

I don’t have any cell service.

Hi, just wondering how to get support, I decided to transfer my phone number to public mobile and not I don’t have any cell service, and I can’t access my account either because they send an verification code to my phone number that I can’t access, h...

eSim not working

I have recently change phones (using iPhone SE) and transferred to PM from Telus. I purchased the eSim and it was working but I had to reset my phone to factory settings after installation (to transfer contacts from one phone to the other), and now t...

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