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Urgent: eSIM change?

kavehsdkh
Great Neighbour / Super Voisin

Hi


I want to change my current iPhone 14 Pro Max to i. Please let me know how to do this transfer for eSIM or how to get a new one. I need my eSIM to work in the new device.
Please provide me with a step-by-step guide.


Thanks

3 REPLIES 3

kavehsdkh
Great Neighbour / Super Voisin

Hi,

 

Thanks for the help.
I read it's free for a current user, is that the case? Also, would it be activated right after purchase?

CSA_PM
Customer Support Agent

Hello @ kavehsdkh,

You need to access your online account from the new phone and purchase an eSIM.

Visit the 'Subscription & Add-ons' page in My Account
Select the option to purchase a new eSIM
Complete the payment, and a new eSIM will be issued to you.

Handy1
Mayor / Maire

@kavehsdkh  You need to download the app on new phone and log into your account and buy new eSIM , system should realize you already have eSIM and be free at checkout if not just message support and they will credit you the money back 

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