Community

Network issues

System down? No outgoing calls 

Can't retrieve voicemails any longer

Hi today every time I check my voicemails it says 8ub1 and I cannot receive my voicemails! Does anyone know what happened and what I can do? I've got voicemails I really need to listen to. Thank you. I've got a full package with voicemail texting 35 ...

Not receiving SMS 2FA authentication code.

"We’ve noticed you have an active Public Mobile service and would like to confirm your full access". I cannot get past this authentication session, I do not receive the SMS 2FA the code to my number. I have sim1 (original) and esim (Public mobile). T...

Texts

I’m not able to respond to some of my texts. Some come back “Not Delivered”. What do I have to change on my setting? edited by computergeek541: changed category label (discussion isn't related to Community)

I just bought a esim

I bought a esim but I didn’t activate it because it was for someone else so I backed out and now it’s asking me for verification for the number I don’t even have.

Upgraded to 5g before I discovered it's not available in PEC Ont...

Silly me. Went from 25$ to 40$ before looking at coverage map. Coverage is TERRIBLE here in PEC, ON. Even with a Wilson amp and through-the-roof Wilson mount in my car. Doesn't seem to help at all. Anyway, I'm going to ride out the 5g upgrade and go ...

Cancel Plan and Payment

I accidentally bought a public mobile plan, I need to cancel the payment as well as the plan. I cannot access the app because it requires me to get a new sim before entering the app.

Account paid (money deducted), but phone plan not active

Hi there,While using Recharge Payment Voucher to pay my phone bill I added $40 to my account and used $35 to pay for Unlimited Canada, US and Mexico wide minutes + 60GB Data within Canada, the US and Mexico at 5G Speed. However, my current plan remai...

Data not working - tried all the basics

I have an iphone 12. I have reset the phone and network settings. I have confirmed I have data on the PM site. I have turned airplane mode on and off. The APN settings are correct. One curious thing is that my Data usage on the PM site looks fine unt...

texts work but phone not registered on network

My phone number disappeared

My phone and data were working as usual when all of a sudden, with no apparent cause my data stopped working at all. I was unable to make calls or receive them, the same applying to messages. Once I was connected to wifi and accessed my cellular sett...

When will public mobile support global Text / SMS?

It is really inconvenient I cannot receive my messages when I'm travelling in Japan or Taiwan or similar. 

800 numbers

I cannot dial 800 numbers. Everything else works.

Voicemail

How can you bring the number of rings down before voicemail answers the call edited by computergeek541:  changed category label as this discussion isn't related to how to use the Community website

Malicious telemarketing? Telus (3G shutdown Manitoba)

Now being aware of the 3G shutdown in manitoba by texts fom public mobile last month or so (which is happening all across canada BTW), i switched my phone to one that is capable of the Volte and 5g data that my company provided. Seems like there is s...

Part renewal

I made my payment. But only part of it was used to restore my data. The rest is sitting on the account and I can't make or receive calls. How do I get them to fully restore my whe account?

Says my phone # isnt associated with the phone and will expire

 So after porting my number over from my previous provider everything seemingly worked and is up and running, however I got this message after restarting that my phone # isnt associated with this phone and that its going to expire. Anyone else experi...

My friend didn't get the referral points

I was referred by my son-in-law recently.  He didn't get the points. Can he still get them?

Phone works fine after transferring number, but still list temp. PM # instead of transferred #

My transfer from previous provider is working, even though I never received a confirmation message from Public Mobile. My old provider confirmed the transfer and closed the account.I can call another phone and my old transferred number shows up corre...

Lost Sim - can’t log in

Hello, I set up a plan on a new sim and then lost the SIM card.i had to buy a new sim and start a new plan, but i need to close the old one but i cannot log into it without the one time password sent to the number.How do i get access to the account? ...

Roaming from US

I'm going to be in the US for a day.  I am not on a Can-US-Mex plan.  Can I make calls or texts without getting charged roaming fees? 

I can't process my credit card for payment