Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Text only going out to other iPhone users

It seems that sone of my texts r going out no problem but people with android phones texts r not delivering. Anyone else have this problem or ideas on how to fix?

Will the automatic payment stopped if I switch public mobile to another company

rewards

xxxxxxxxxxxxxxxxxxxxxxxxxxI used this and saw it in my checkout and it did not work. I need this resolved

Roaming add-on versus Subscription change?

HI,I am a new Public subscriber and other than some porting in issues, I have been quite happy with the service.We are planning a three week trip to the US. I currently have the basic $19 /mo. subscription.I could purchase two 15 day US roaming add-o...

double charge

I missed my payment and so my account got suspended, i couldn’t find where to make a payment online or on the app and i didn’t know my phone pin was a thing so i obviously don’t know what it is. I changed my plan as a solution and got charged for the...

Gift Card

Does anyone know which stores carry Public Mobile gift cards?

I cannot receive any text messages or phone calls

I just transferred the e-Sim from Virgin plus to Public Mobile. Now I can use the data normally, but I cannot receive any text messages or phone calls. When I logged in to the Public Mobile account, it required me to enter a 6-digit code sent through...

4g, 50gb plan

I was going to sign up for the 4g 50gb plan canada usa but the plan is gone. Is it coming back? My phone can't do 5g

Transfer complete, still not working

I transfered my number from Rogers to Public Mobile, but then, it still doesn’t work. I spoke with customer service and they said that the port has been completed. But thte number doesn’t work.

wrong plan

Good day, I am in the process of getting 3 lines with you for my whole family, but didn't realize I needed 3 separate account for each of the family member. Now with my own account, I made the mistake of getting the 23$ plan but I need the 29$ plan (...

Promo code

I had a promo code that gave me 50% off for the first 3 months and it was working but when I was on the last page of signing up my phone died. I went back to try it again and now it says invalid.

US Canada Mexico $29 Plan

Hi,Does the above plan include minutes of calling from Canada to the US and from the US to Canada within the plan? I read conflicting information. Once signing up for it, does it continue month after month or does it end after a certain amount of mon...

Sign-up Now, Activate Later?

My current plan with another carrier expires January 2, 2025. Can I sign-up with public mobile now to take advantage of the black Friday pricing and have it activate January 1 (or earlier)?

Resolved! trusted device

Is anyone having success with 'trusted device' settings skipping 2FA for MacOS/Safari from Desktop and iOS/Safari from iPhone? I get a request for 2FA every time.If so, if you know what you are doing that makes it work, please share!Thanks!

Subscription malfunction

Hello, Long term customer [6 years]For the first time my monthly data had reached maximum 50 GB and the unlimited data feature if my plan did not activate.I presently have no data on this phone.I don't see any way to activate this part of the plan.

No phone connection

I just switched over to PM but my phone doesn’t work. I see that I paid for one month, so I am in the system… I only can do SOS calling

I have to wait 10 minutes to get into my account to do a monthly check…..what the .&$#

What’s the 10 minute wait for Black Friday Special queue all about??No option to “skip” so I had to wait 10 minutes to do my monthly check to see if my 30 day payment was successful. Then…..where were the Black Friday specials??An annoying, unnecessa...

CHANGE PAYMENT DATE

Hi, I still have 10 days until I have to pay for my renewal, however it's hard for me to pay in the middle of the month, is it possible to change the date for the 1st of the month?Thanks in advance.

Service is not working

Recently subscribed via esim and after replying "yes" to the text received by my previous carrier, I have not had service for over 10 hours. Additionally, I cannot access my App as after logging in and verifying with 6 digit code, it just keeps refre...

Resolved! Not able to sign up for $29 - 20 GB US / Cad / Mex

I am on 34$ 50 GB CAD / US plan currently but do not use 50GB. Can someone please help me transfer to lower budget plan as I that is more useful for me depending on how much data i use. Thanks in advance

Internet

Did not have issue using their internet downtown Torotno yesterday? My internet was not loading my YouTube or fb etc. only my iMessage was working.if you had the same issue how did you fix it ?

Problem with account

I just subscribed with public mobile. My service works great on my cell but I don’t have access to my account. It says forbidden. And log me off automatically. I can I have access to my account?

Resolved! Activation Issue

I'm transferring from TELUS. I have given authorization to transfer by replying YES. Now my telus service is gone and PM is still not activated yet after 10hours. I have no phone to use, what can I do

How long after signing up to activate

I want to get the promo rate that ends on Dec 2nd, but I already paid until the 17th with my current provider. Can I sign up now and only start the service and transfer my phone on the 17th?

My services are stopped

I have requested for changed from public mobile to kudoos. My services are stopped from public mobile and kudoos didnt receive my number. Now, i am stucked between these two providers and have no services. I wish to either resume my services or compl...

Resolved! new account, sending authentication to number that is not my

Hello,New subscription, trying to login, but sending authentication to number that is Not m,tried resetting password, worked, but still trying to authenticate by sending code to not my number, is there a resolution to it?please help...

number portability

При переносе номера я неправильно указал ESN or MEID.

Resolved! eSIM shows 'No SIM' and has 'no signal', yet still functional

how to switch from koodo to pm?

I have 3 phone lines currently with koodo.I want to switch to PM with the Canada,US,Mexico $35 plan.How do I go about doing this for all lines?Can I keep the same numbers?Is there any difference between the koodo 5g plan and PM's 5g plan?Can I get th...

Mexico coverage map

I am looking at changing my subscription to the new Canada-US-Mexico plan. When i look at the coverage map it only shows 4G and 5G in Canada, 4G in US, but nothing in Mexico. Is there a coverage map for Mexico?

Community

Forum Posts