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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cancel Plan with Inactive Email

How do I cancel a plan that now has an inactive email address? I can't get in to my account to make changes or see rewards extra because the email that I used to sign up with public mobile is now closed, as it was a previous work email. I am thinking...

Resolved! How to speak to agent/get help

Can anyone tell me how to actually raise a ticket or get in touch with customer service? I feel like you just go round in circles, needlessly complicated probably to put people off!Thanks for help in advance

Resolved! New or Refurbished Phones

Does Public Mobile sell new or refurbished phones?

How can I log on to Public Mobility if I can't receive the verification code?

If I am out of town, I set my phone to airplane mode. I log in to my public mobile account, can you send the confirmation code to email instead of text message? Thank you!

Resolved! New phone

I have an e-simm and I am purchasing a new phone. Can I transfer my number to this new device? TIA

Number Transfer not working

My number transfer request did not go through and I need a new one sent to me by my new service provider (Public Mobile).

Resolved! Why Is My August 16th Payment Not Reflected in Amount Owing

My subscription renewal for this month is August 30th, but I'm still showing that I owe 25 bucks. I made a $22.00 payment a week ago, and it shows up in the Payments History. However, I'm still showed as owing on August 30th.Last week, my balance w...

Esim

I was with you guy 7 years ago I really liked the services I don't know I stopped using you guys. What the difference between esim and the physical sim card

Why is my phone still on LTE after I upgraded to 5G plan

Hi Guys,I have just upgraded my plan from 4g speed to 5g this month but my phone shows that It is still on LTE, not 5g. I'm wondering why.

Account confirmation

Sometimes trying to log in I get unauthorized in the first two screens account and support other times it's just fine and everything seems to work anybody have this experience?

Anyone else have problems with delayed text messages?

So for the past month or two I have been having off and on issues with delayed text messages. Like I tried to log into my PM account today and it took 15 minutes for it to arrive. It doesn't happen to all messages usually ones from my wife or codes f...

New activation

I set up an account online for someone and the payment was successful but upon the setup process and error occurred and a message saying submit a ticket come up and that’s all that will show on the app upon login

PublicMobile blocking SMS

Hi,I'm trying to receive an SMS from Spain, and I'm confident that the message has been sent correctly. However, I'm not receiving it on my phone. I've already checked my configuration, and I don't have any blocking filters in place. The phone number...

Can-US plan

Hello,My son is travelling to the US for school in Texas, we reside in Canada. Will the Can-US plan allow us to text and call him from CAN to US and vice versa? Will be able to make calls and text others in the US? also, does he keep his data on whil...

add on data

Is my add on data used BEFORE my subscription data is used? I would hope so because my add on data will expire BEFORE my subscription renews.

Reimbursement

Hello I purchased an ESIM and a phone plan and it turns out my phone can't use the eSim so I uninstalled the ESIM expecting to be able to buy a sim chip at Walmart or any of the other stores that they used to be at I was unable to buy a physical sim ...

where can i get sim cards for free?

Just wondering if possible to buy public sim cards at free or better price.

Resolved! CAN-US plan, shows as roaming in US

Hi all,I'm currently in Alaska on vacation (live in AB). I discovered Public Mobile tonight, saw the CAN-US plan, thought it was amazing and figured I'd sign up for a month since I'm already in Alaska to see how it did.I've got the eSim setup and PM ...

Calls

How do I contact public mobile as I cannot make phone calls. It says my phone isn’t connected to network?

Sim card not received

I have not received my sim card and it's more than 15 days since I ordered it. Kindly assist.

Us Roaming

@CS_Agent I bought the US roaming and it isn’t working. I tried every troubleshooting article and nothing works

activate

I have already paid, why can't I activate sim card? My name is Susanna

Resolved! Using esim and sim at the same time

I have a Samsung phone which has a pm physical sim card and a Samsung watch LTE which supports esim. Is it possible to have both working at the same time?Or do I need to purchase another sim card (a new number)?

Can't unsuspend account

My elderly father used this horrible service.His issue Credit card expired, he never updated new credit card. 5 days ago his account got suspended. He took his new, activated credit card which is the same number but new experation date and CV number ...

Resolved! Add on not working

@CS_Agent my long distance add on doesn’t work. I have 300 international long distance minutes and I’ve only used 7.8% according to my account. When I try to make an International call it says: I’ve used all available minutes. Any tips?

Help

I switched over to Public last night and my phone isn’t working fully. I think it has to do with the SIM but it says it doesn’t work when I try to add the eSim ? Help!

Forest fire relief

Hello. I was wondering if there are any unlimited data resources for those trapped in a forest fire zone? I am currently on orders to stay hunkered down in the North Shuswap, BC Canada and we have a pretty bad forest fire situation happening. Our pow...

Resolved! Apple watch

how do i connect my apple watch to my phone data

611

I have not received a 611 message regarding my payments (prepaid) for the last number of months. Are they no longer sent?

Erratic 5G, phone getting hot

I've been working in Kamloops BC for the week. I noticed last night that my connection was extremely slow to the point of barely functioning. My widgets wouldn't load data and websites would take several minutes to fully load.While this was going on ...

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