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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

all calls going to voicemail and, I can call but no one can reach me

I can call NP, but when someone call me it goes right away to voice mail

Resolved! Can’t access my account - need to reactivate

Hi all, I was out of country for an extended period of time (unexpected extension due to a health diagnosis) now it seems I am not able to access my account again to activate service.PS I am back in Canada, want to retain my previous phone number and...

I was here last month to deactivate my account since I am no longer with public mobile.

My request was approved. Now my accounts has been debited again this month. Why

SIM activation with old phone number transfer failed

new SIM card activation with old phone number transfer failed, please help

Incompatible data add-on

I used 25 reward points to get the Unlimited U.S. Talk, Text and 3GB Data Bundle (15 days) but when I go to my account, it says my Talk and Text is available but then it says Incompatible Data Add-ON so I don't think I have access to the data. Why? ...

New phone number won't update anywhere.....Please Help!!!!

Hello Everyone,My new phone number won't update in my phone settings --About Phone --Phone Number and --SIM Status.....Along with places I need to get a one time code they send it to an old phone number. What can I do to get my new phone number recog...

Need refund

Not able to use service, and need a refund.

Sim card not delivered

I got a plan for my son and a sim card was to be delivered. The number for the sim card is xxxxxxxxxxxxxxxxxxx

SMS not working

Hey I just switched to public mobile and ported my number,but now it seems like it’s stuck in “verifying” (it’s been over two days already)SMS won’t work and iMessage and all that stuff. I don’t know what’s going on, I did everything I could find onl...

Re: Alcatel linkzone 2 hotspot wifi

How do I actvie my Alcatel lnkzone boost

charged twice

few months ago wanted to change my plan i was charge twice and i hopped that will be credit it to the next bill and never did. is there away to fix this or just change my cell phone provider

Travelling

Travelling to Punta Cana from Canada for 1 week June 30th is there a long distance phone package I can get

Failed Payment

I am currently not able to dial out or receive incoming calls. Why is that? And, my payment for the month of June was not processed on my Visa card! How do I restore my calls and make payment of $32. for the month of June?

Trying to change my subscription plan and won’t accept payment

I am trying to update my subscription plan to get a plan that has has more data. I keep getting a response that we are unable to process your payment. I have tried at least 25 times to process a payment. I think it might have to do with my mailing ad...

Can someone please help

duplicate thread

Charged Twice

I initially ported my Fido number over to get the $36 Canada/US/Mexico plan, but noticed there was a $35 plan which was basically the same and switched over to that one; right after porting over on the same day. Now I see that I was charged twice.Wha...

Frustrated

My nephew is a customer and lost his phone. He bought a SIM card and a new phone but he can’t activate it because he can’t login into his account without using a 6 digit number that is needed but is being sent to his phone. What do we do!!!

Resolved! Roll over

What happens to your leftover data at the new billing date?Thanks

Resolved! Is there any plans with no data?

Hi,I am looking for a plan with no data. I don't care about it since I've gone back to a flip phone as my general use phone. I'm done with the smartphone rat race.Also, if there is something where I can disable unlimited texting, calling, data, and e...

I cant seem to make Credit card payment any suggestions

Resolved! I referred a friend who joined where is my points

My mom I signed her up for her number and used my adding number where is my points

double charged

I was double charged on June 13th and require a refund

Resolved! Missed Porting text

Hello, I missed my porting text by a few minutes when porting from lucky mobile to public mobile. Recently, I have contacted lucky on their end to reengage the porting and to confirm my porting choice to public. Now, I believe I need Public Mobile to...

Cell service.

Why is it seeming that cell phone signal is continuing to keep getting worse and worse.

New activation/swap SIM card

New subscription.Transferred number. When do I swap in new SIM card? Do I wait for an all clear notification? Can no longer see that infoThanks

Resolved! Wasn't Public Mobile selling second hand phones a while back?

I can't seem to find any info on this on the site anywhere?Thanks

I got robbed my phone and can not get 6 digit confirmation code

I also want to block my phone with my IMEI so I need help.

new SIM card New phone

how do i actviate this with an existing plan

Transferring number from other carrier

Hi,I'm transferring my number from Freedom Mobile and was wondering if there was a way to tell once my number has been transferred successfully. I tried to transfer my number a while ago to a different service and had a really rough go of it (and wou...

Number Change

Do I need to create a new account along with another SIM to change the phone number? Can I change the number on my existing account/SIM? I have the phone and a physical SIM.

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