Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My cell service has been terrible since I switched to 5g. I can hear fine but others can’t hear me, it cuts out.
It seems every 2 weeks at 12 o'clock my mobile data gets cut off. I'm not over my data limit. It's around the same time every time it happens. Is there service interruptions I'm not aware of?
@CSA I am locked out of my account due to 2 factor authentication on my email being attached to my old phone number. I need to add a new email so I can login to update my sim chip
Hello, does anyone know when the 75GB version of this plan will be released again? It was in my avaliable subscription last week and now its back to the 60GB. I am traveling to Mexico in a couple days and wanted to upgrade to the 75GB plan. Thanks
I had to cancel a lost credit cart (the day of my PM renewal). I get an 'oups' when I try to pay and under payments the option 'modify credit card' is not present. Endless loop of 'Oups'. Dennis
It was just brought to my attention that public has been overcharging me monthly $30, each month, for almost a year. Each billing cycle, in addition to my regular subscription, there is a line indicating "Automatic Top up" for $30 + HST. I've never s...
It seems that I'm having issues receiving or making calls while traveling from New Brunswick to Quebec. Could you please check this for me?
morning everyoneWanted to post here to see if anyone has been in a similar situation. Looking to get an entry level Android phone for my daughter, and as well, enroll her to one of the Talk & Text plans from PM.I read thru some of the previous posts,...
Can someone please help me? It says the CC on my account expired - I try to login to update this info and get hit with this notification:"Our services are getting an upgrade.From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM ...
Hi I noticed today that my phone keeps going to SOS instead of any bars and I have tried turning my phone on and off and it was perfectly fine yesterday and the website is down saying March 4 and 5 macitence but now May 12th and just want to know wha...
I want to pay my phone with a voucher but public is upgrading the page and wont let me do it....help me put money in my account...tomorrow my phone is expiring
Hello, I recently moved to Australia (for one year) but want to keep my Canadian number and continue to receive texts and calls from it. All of my bank and 2FA is also connected to this number. Since Public mobile doesn't seem to have roaming options...
Im trying to log in to view my account settings and billing information. The app says it is under maintenance, and the website says the attached.
I have a pre-authorized payment through my debit card and the money was taken today. But my mistake I also paid using my credit card yesterday. So, now I paid twice instead of once. Can I get my credit card money back?
Hey everyone, I’m trying to set my daughter up an account and it’s 50 percent working. I can call out but no calls can come in. I can’t finish the set up because it’s asking for the “text” confirmation to her number but it’s but it’s not receiving in...
Hello, I got a new phone and I want to move my eSIM over to it without having to get a new phone number. Is this possible? If so, how? thank you!
Hi all. I am brand new to PM and the issue I am having is if someone sends me a pic via text it is very blurry. If I send a picture to someone it is crystal clear. I try to use RCS when available but not all my contacts are RCS enabled. I tried the A...
My son has an Android phone, and I have an iPhone. He is not receiving the text messages that I sent to him. How can this issue be resolved?
we were out of the country for a few months and our accounts have be canceled.... can we re activate them?
Hi, I have an existing public mobile plan but it is connected to an old email and phone number I no longer have access to. I'm trying to access my account to view my plan/billing/data usage. Any workarounds? Thanks!
How to Esim
Need new phone and SIM card but wanted to keep phone number. How can I possibly talk to a Public mobile agent?
My sons account.. unable to access as the number linked to his account for verification is not his actual number.
Me too and it's not reassuring.
I’ve been a Public Mobile customer for years, in two accounts, consistently paying more than I should have for outdated plans. When I recently tried to switch to the clearly advertised $34/month 60GB plan, I was told these are for new activations onl...
Hello everyone, my mother has a flip phone that she just uses for calls and texts (no data). I brought her over to PM about a year ago but her phone is acting up. She does not want a smartphone so I'm trying to find her a new dumb phone. It seems ...
I requested a landline port-in a week ago. It seems not to be transferring. How can I contact the Public mobile port-in team to ask about the status of my number transfer?
