Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I didn't get the 90 min phone number transfer confirmation so I was wondering if my number for transferred
Hello,My data renewed today, Oct. 16, 2024. My plan includes 250MB of data. This easily lasts me all month. My report today says I have used 100.68 MB already in less than 24 hours. How so? I have turned off my data and stopped as many apps from...
I can’t send or receive phone calls. It started with not being able to receive text verifications on my phone. I went to cellular data and found it was using my daughters phone number(also a PM account) for cellular data. I went to iPhone ID to sele...
I got a new phone but the data doesn't seem to work with my SIM card and this phone. It only shows options for 4G, 3G & 2G. Does it have something to do with it being LTE?
Just wondering how referring a friend works for in the United States?
So I am currently in the USA, Coeur D’Alene Idaho to be exact, and every time I try to make a call to Canada or the USA I get “call failed”. I sent my son a text message and told him to try calling me from Canada and he got “call failed”. I took you...
I have the 50gb north American roaming plan. Data and text work fine, but I am unable to make any voice calls, even to a California number.
SIM never showed up. I can’t get in touch with anyone to cancel and get my money back.Should I contact my credit card company to cancel?This is the worst online interface I’ve ever seen.
How do I change the cell number that I keyed in wrong
I followed the instructions to change my phone number. I just want to change the number and it has not yet updated. How long will it take to update to the new number.
The cellular Coverage in Coquitlam area - specifically Chineside is not good at all. We use to be on Telus and it was slightly better but now with Public Mobile we have to take all calls in our kitchen up against a window which faces north. Its now ...
Since noon my Data is not working
Hello, I correctly entered my fizz account number for the transferring of my number but i received a text message from public mobile saying the account number was incorrect and someone from public mobile will contact me @CS_Agent no one has contacted...
Hi, I am missing most of my usage report for October 15, 2024. It may be because my credit card needed to be updated the day of the monthly renewal. Is there any way to ask PM to publish the usage that is missing for that day?
I bought a SIM in Dec 2023 and I still haven't been able to activate it successfully...Can I just get a refund.
My data has been slow since yesterday that I can’t event get online. Why? And how to solve the problem. I tried restart my phone and reconnect the data. And my area is strong connect as before I had no problem with connecting. The problem just happen...
I need my puk code and getting frustrated cause I can't get threw to anything
Greetings!I need to get a replacement phone. Looking at Amazon. I checked a few and some says compatible with PM, while some says not compatible with Koodo or Telus.Any ideas ? Something rugged. Good battery. Great camera.FM radio would be a plus!!...
Howdy. I plan to move from bell to public and I also plan to upgrade from an SE1 to a refurbished SE3. Also I have no experience doing any of this! Yes an old guy! Should I get my phone first or change providers first? How do I transfer my phone numb...
This doesn’t have wifi calling. I live in a rural place and cannot be without wifi calling. I need to cancel.
Hi, I'm travelling soon. I want to know in the about canada-us plan. on your website, there is a 45$ plan with 65G of data and unlimited canada-us wide.Do i need to buy roaming minutes and data add on to use this plan when i travel to the US?let me ...
SpoilerHow do I add another person onto my account with a separate phone number?How do I add another person onto my account with a separate phone number?
Can I purchase an add on that would allow me to use my public mobile while travelling in Netherlands , Germany & France?
I changed my plan and paid for the new plan immediately, however, the former plan charge was also taken out of my bank account on the pre-authorized payment date. I would like to have that charge returned but not sure how. Thank you.
Hello everyone, Recently, I upgraded my plan to 20 GB Canada and USA, however I didn't get any reward points. My previous plan includes 1.5$ value in points. Is this a glitch or some plans have no reward?
Moved to French section of the Community
I was signing up my partner, and I replied yes to transfer her number to public from Koodo. They switched the number before I was able to get the text necessary to confirm identity with public. So currently she has no service with either Koodo or pub...
thread removed due to gaming of solutions
