I paid for my plan twice.

[Mohsina1]

I have a pre-authorized payment through my debit card and the money was taken today. But my mistake I also paid using my credit card yesterday. So, now I paid twice instead of once. Can I get my credit card money back?

[Sansan]

Credits from my understanding are not generally provided. It would remain on your account for next renewal anyway. 

But should you really need it back, you can create a ticket and ask. 

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on curret volumes.