Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just signed up with PM and wanted to go with the physical sim card. Am I able to use the eSim option rightnow, so I can start using PM service today? Then switch over from eSim to the physical sim later when it arrives in the mail?
Is there a way I can verify forsure that I am in the PM coverage zone? I know Freedom Mobile makes you type in your postal code to verify weather you have their service or not in your area. Only asking because Freedoms coverage map showed I was in th...
Literally nothing works. Data talk and text. Even the support page doesn't work. I'm getting a 404 error or it says whoops. I even tried it on my computer and laptop and they give the same error message. I've tried all trouble shooting things. Restar...
I created at public mobile account and subscribe to a plan. During the process I was assigned a phone number. After subscribing and got a PM phone number I then decided to transfer my Koodo phone number. I transferred my Koodo number over (I replied ...
Hello. I forgot to enter my friend’s referral code when activating my account. Can I do this after my account is activated? Thank you!
I subscribed to the $50 US-CAN mid cycle in order to travel to the US on July 29th. Payment was made 10:13am. However, my current subscription cycle indicates Jul28-Aug27. @CS_Agent Why is this? Is this an error with an automated formula?
Tried everything resetting the network connection, airplane mode, on and off, the one thing I cannot try is the APS changes as it only displays personal hotspot in the cellular data network tab. Recently came back to Canada and changed my plan to the...
Before I subscribed I did the check and it said it was compatible. After I paid it says it isn't compatible. Now I'm stuck in this log in loop. I'm pretty sure I have gotten 20 login confirmation codes thus far. Super frustrating.
i had shaw mobile and yestauday switch to public mobile. i did not know number transfer authorize text was there and i passed 90 min and now didnt transfer well. today i have problem with phone receiving. also i used e sim and i can not make a s...
To whom may concern,I have been using public mobile for 5 years. Tonight I changed to public mobile points and all my prior monthly rewards disappeared. May I know can I get all these rewards back? It is totally $7/month which is very important to m...
I just entered a subscription a couple hours ago, I may have entered the wrong imei for my phone where i should have used the one labled esim because thats what I want to use, is there anyone that can help me reset my info?
I'm part way through a new activation for my daughter using Eversafe all in one account and seem to be in a loop.Public Mobile recognizes her login and greets her by name but when selecting Continue with Activation, it sends me out to a new login scr...
I need to port a number. Public Mobile need to resend the request within 24 hours. I tried to submit a ticket but keep getting an error 404. Please advise.
Hi there,Please help me to cancel my current plan. I don't need the service anymore.Thank you!Andy
How do you reach a PUBLIC MOBILE customer representative?After clearing my cookies and signing into the Community, i attempted to Submit A Ticket, it gives me Error 404.I then tried sending an email message to @CS_Agent and it keeps saying the addres...
Hello pmWe have a 6S and are upgrading to a 12. I use the same Sim card, correct? And change the phone number to the new phone.
Help please my phone service is saying sos I have an iPhone XR
What are the CS agent hours now adays? I sent a ticket at noon and still no response. PM used to be faster response (I was PM years back for many years, now back).
The plans are so much money a month but when you click on offer details it says "Total data allotment is provided upfront for the 90-day subscription plan at time of purchase. Data usage resets every 90 days upon auto-renewal of your subscription. " ...
Hey I just signed up to public today. When I signed up and went to transfer my number but didn't realize I was getting a text that I had to answer in 90 minutes. So I answered yes at about 120 minutes. So now I seem to receive some texts and call t...
Hey, I’m trying to add funds to my moms number, I think she hasn’t payed in a long time so maybe that’s the reason.
I had three calls in my log to a Saskatchewan number which I did not make. Upon checking with support, I was told that this number is to check voice mails. But, not being a fan of voice mail, I had created a message saying, "This number does not acce...
Phone won’t activate
In June, I was double charged and have requested a refund, I may have missed a message from customer service if they responded but this is causing me so many problems at the moment. I was told about a "chargeback" because I requested a refund in June...
I got a new phone s23+ and have since been un-able to send proper MMS/videos/ pic etc...To clarify: even on my lowest setting I can't send picture through without them being grately reduced In quality and the videos I send through are limited to o...
HelloI want to change my eSIM to physical SIM. Please let me know how to do that.Also, I can not access My Profile as there is no tab. Please let me know how to access that
Hello, as the title says, i've been locked out for a few days now. I wait the one hour, or three hour, and everyone time I enter the password i Just created, it instantly locks me out again.
Hello, I would like to cancel a payment for my vacation period and haven't used any service during that
I had donk44, but it said it was taken, so I came up with another one, today I log in and it asks for another xxxxxxxx username. Can you programmers not get it right ????I hope your retrain your program designers. This is a poor website design.Is TE...
There is a confirmed Service Outage in Morden, Manitoba at the moment with all Providers including Telus that started around 10/11AM this Afternoon. The Morden Corn & Apple Festival has caused major cellular Congestion on the few towers Morden runs o...
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