Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I will be travelling to the US in a couple of days and I have a couple of questions since I've been reading conflicting information in past Community posts. Some of what I've read is counter to what we've known about roaming in the past, so I wonder ...
I have put my new SIm card in and paid for the first month. When I picked a phone number, it then said that it wasn't able to complete the activation. Now when I re-try, it says my SIM card is already in use. please help, thanks
I've read the various posts about VoLTE/Roaming in the United States and they are confusing. I have a Canada/US Public Mobile plan. I have a new Honor Magic v3 phone that works flawlessly with my Public Mobile physical SIM here in Canada. Voice ca...
Hello Public Mobile Team,I am experiencing an issue with my number—I am not receiving any messages, and it seems there were problems during the number change process over the past two months. I can receive calls, but I am not getting any text message...
I ordered a sim card over a year ago to setup my mothers phone with public mobile but i never got around to do it. Will the sim card still work now to setup a new account?
Edit by Dunkman: removed personal information
Hello, I just signed up PM and cannot activate my account. It says my postal code is not the same as that on my profile. I must unintentionally selected wrong province. How do I change my profile while it does not exist?
Hi there, I am leaving Canada so i dont need this number anymore, how can i cancel my subscription and delet my account?
How can I get help with a public points redemption that has been stuck in pending for 4 days?
We signed up for Public Mobile because of the offer to keep our existing telephone numbers. Turns out that isn't true. Now we need to choose new numbers unless we "postpone" subscription for three months. Does this mean that we have no new phone ser...
I entered my bank card as the payment method, but the payment was not taken, and my subscription terminated. I entered a credit card, but I'm not able to renew my existing subscription. Can you help me please
Customer says I need to go and get a Public physical sim in order to activate my new account before I can use their eSIM. Is this correct?
My cell service has been terrible since I switched to 5g. I can hear fine but others can’t hear me, it cuts out.
It seems every 2 weeks at 12 o'clock my mobile data gets cut off. I'm not over my data limit. It's around the same time every time it happens. Is there service interruptions I'm not aware of?
@CSA I am locked out of my account due to 2 factor authentication on my email being attached to my old phone number. I need to add a new email so I can login to update my sim chip
Hello, does anyone know when the 75GB version of this plan will be released again? It was in my avaliable subscription last week and now its back to the 60GB. I am traveling to Mexico in a couple days and wanted to upgrade to the 75GB plan. Thanks
I had to cancel a lost credit cart (the day of my PM renewal). I get an 'oups' when I try to pay and under payments the option 'modify credit card' is not present. Endless loop of 'Oups'. Dennis
It was just brought to my attention that public has been overcharging me monthly $30, each month, for almost a year. Each billing cycle, in addition to my regular subscription, there is a line indicating "Automatic Top up" for $30 + HST. I've never s...
It seems that I'm having issues receiving or making calls while traveling from New Brunswick to Quebec. Could you please check this for me?
morning everyoneWanted to post here to see if anyone has been in a similar situation. Looking to get an entry level Android phone for my daughter, and as well, enroll her to one of the Talk & Text plans from PM.I read thru some of the previous posts,...
Can someone please help me? It says the CC on my account expired - I try to login to update this info and get hit with this notification:"Our services are getting an upgrade.From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM ...
Hi I noticed today that my phone keeps going to SOS instead of any bars and I have tried turning my phone on and off and it was perfectly fine yesterday and the website is down saying March 4 and 5 macitence but now May 12th and just want to know wha...
I want to pay my phone with a voucher but public is upgrading the page and wont let me do it....help me put money in my account...tomorrow my phone is expiring
Hello, I recently moved to Australia (for one year) but want to keep my Canadian number and continue to receive texts and calls from it. All of my bank and 2FA is also connected to this number. Since Public mobile doesn't seem to have roaming options...
Im trying to log in to view my account settings and billing information. The app says it is under maintenance, and the website says the attached.
I have a pre-authorized payment through my debit card and the money was taken today. But my mistake I also paid using my credit card yesterday. So, now I paid twice instead of once. Can I get my credit card money back?
