Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The system activated auto payment without my permission in a useless account and the sim card doesn't work since 3 mouths because its my desire. I requested a refund, after one week, no answer!
i used to be with public mobile, had some issues with device compatibility and ended up switching company's i would like to transfer my old number but my company said i need to contact public mobile first do i need an active device to private chat wi...
Couldn't update new credit card information.
Curious, will the new international plan cover me in places like Mexico Belize Honduras and the Bahamas. I see the can/USA roaming but can I send texts or receive texts while on the islands? Just wondering if this plan is worth it or not. Sasktel doe...
I'm transferring my number from telus. Everything seemed to be going okay. It was very clear that i needed to respond to the text from Telus to confirm my transfer, but the text came in and then my physical sim was deactivated (I guess?) before I cou...
Hi Public teamI just thought I report a minor issue .. in my payment receipt for Oct 2024 the title is Your Recieptinstead of Your Receipt That is a spelling mistake that looks rather unprofessional. You might want to fix that.
hi Public Mobile customer supportI recently changed my subscription from 19 dollars a month to 23 dollars per month. PM deducted the amount from the amount in my account. But when I checked my subscription, it shows that I am still on the 19/ month....
I was browsing plans and clicked on one to view the details or something and it began a registration. Now when I sign into my account, I can't view any account details. I am stuck on this new line activation page. Can an admin please reset my account...
Do I need to sign a contract to get a 4G plan
Hello,Can somebody let me know how I can cancel my subscription because I have not received SIM card yet.It looks the address of shipping is wrong and I do not think I receive it sooner or later.I want to cancel my subscription at this time.Thanks.
I did subscribe yesterday to public mobile and get charged 31.64 including the shipping of the sim card, so I need to cancel my order/plan and get the refund
This summer I switched my mother's plan for a month, like I do for her every summer, and then found out they had changed their policy & I could only upgrade a plan, not downgrade. I'm travelling to the US for a month for 2 weeks. The 10 day add on wo...
I have suddenly lost the ability to receive photos from i-phone messages to my Umindigi android. Same phone and plan as my partner, all purchased at the same time 3 mos. ago. Theirs is working fine. Mine is not. It was working perfectly fine up u...
Hello, when I signed up I got a new number from PM. When logging into the web site, MFA would send the code to this number. All was working well.I then ported my old number to PM. The process went well and my new number disappeared and I'm back to us...
Why do I frequently loose data connection and message: "no data service - data turned off my the oe
On AUGUST 12 2024 I wanted to switch to a different plan. The switch was supposed to take effect at the monthly end of the old plan. This never happed - I still got charged for my old plan on rollover day and my new plan. I would like a refund of $...
Thanks, not sure how to reach out to one. It seems tonot be working through the bot. I just get message error code 404
I an currently using an esim on public mobile, but will be traveling to Europe and am looking to get a second esim for the month. Is it possible to have 2 esim cards on a Google pixel 6? If not, if I download a travel esim does it remove the first, a...
I changed my plan since last Friday and I cannot make call since. Every time I tried to call, It says I have reached the limit minute. I don't know what is going on but I am very disappointed to Public mobile. Way too much technical issues I only ...
Can't access my account information no matter how many times I verify identity. Very frustrating loop.
Hello, I believe I had cancelled my plans in June, but I was still charged each month. I can't log on to my account because the phone number is no longer active so I can't get the access code. I am also locked out of my email so I have no way to get ...
I'm stuck here. Also, I found that the phone number Public Mobile offered me belonged to someone else and was unavailable because I called that phone number, and someone picked up the phone! xxx-xxx-xxxxx
Hello,Did my account get set up properly?Thanks,Joe
eSim download error - sim 1 not provisioned. Cannot access full account as it is trying to text me and i cannot receive text. Is there not a better way to contact Public mobile then making a support post??
Hi , I am on esim. My data and incoming calls are not working. I have an I phone. I did reset network settings, no luck. Please help.
hi community : What kind of plan I must on it if I am outside Canada for 1 year , to keep same number .
I want to setup a backup for my home internet service using an LTE modem.So far, i haven't seen options for this at Public MOBILE but does anyone know if this will be an option down the road? Thank you
I autopay by credit card every month. My old card has been expired and I received a new card.How to update my new credit card info.Thanks.
I keep trying to submit a ticket and it fails every time. A quick search in this community shows this is a long ongoing issue.How can I contact someone to get help?
Instructions stated I would receive an email from my previous provider within 5hrs and then to remove your old SIM card, it’s been 24 hrs since I subscribed and still haven’t received an email from my previous provider and my Public Mobile account is...
