[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Transferring E sim to a new device.
How can I transfer E sim to a new device, since my last phone died on me overnight and cant recharge?
Not able to receive text or call
Hi, I have ported my number from Rogers and am now not able to receive text or call.
Data renewal
My monthly plan renewed today, but my data did not and the same thing happened last month. Am I missing something?
Incorrect Address on Invoice
I updated my address on Profile, but the second line of my old address remains on my invoice. My new address correctly shows up in the first line of invoice. How do I get that incorrect address removed from the invoice?
Resolved! Plan cycle reset after sim change
HiI lost my phone and had to get a new sim as replacement. Changed the sim on my account to this new one and now my plan cycle is reset even though I still have about 2 weeks left.Would really love some assistance with this.Thanks!
ANNOYED
I AM SO SICK OF RUNNING AROUND TRYING TO TALK TO SOMEONE. I had to update my payment so I did. Well now my son’s phone doesn’t work. At this point I just want a refund. This is ridiculous.
Credit card Payment failure
I am trying to pay the plan fee with my US Visa card but it always fails. I do not want to get another card. What is the solution edited by computergeek541: changed category labels as this discussion isn't related to discussion about how to use the C...
Sending pictures with text messages
I have a new phone( CMF Nothing ) and now I cant send pictures in text messages. Old phone was a LG8X.
Resolved! Transferring from Fido to Public Mobile - why am I asked to keep two sims?
I just transferred from Fido to Public Mobile and used the app to get a PM eSim. My Fido physicl Sim is still in my phone.I'm confused as to why my Android phone is asking which Sim I want to use for what and which Sim I want as my primary Sim - I th...
Resolved! Voice over internet
Checked IMEI on public mobile says phone should work but all I ever get is Oops! We have encountered an error.Wi-Fi calling setup is currently unavailable. Please try again later.
HELP - Sim card outside Canada - Cannot receive 6-digit code on phone
I bought a SIM card for my mom during her visit in Canada. She took it back to her homecountry and we didn't cancel the subscriptionI'm trying to access her account but I get to the final step and it says we're going to receive a 6-digit code in a te...
Urgent unable to receive or make calls
I am setup for autopay it says balance due but when I try to pay on the phone or through my public account the payment doesn’t go through says unable to process payment kindly activate my account asap I even tried with a different card and i have no...
no servise in USA
Combined duplicate threads
Why no service outside Quebec?
HiI have the simplest plan 15$ 100 outgoing mins conada wide and unlimited incoming and text. Last week my son went to Ontario and the phone told him emergency calls only no service. We have an artfone but that shouldnt matter. Why cant he call outs...
usa add on plan
I add on USA rooming fotr15 days yesterday but there is no service in USA or data I pay 30 $ plus tax for 10 dyes talk and SMS and 3GB datai need to fix this problem today thanks
Resolved! Activating without an app
I'm currently in the process of starting up Public Mobile subscriptions for my kids. I would prefer not to download the app on their phones since I don't want them to be able to buy extra data, etc. on my credit card. Is there a way to activate the S...
Going in circles
Just downloaded the app, set up the account, downloaded the esim and did the landline transfer. The esim load failed as well as adding the number to my iphone. To get back into my account it wants to confirm my identity by sending a text to the numbe...
eversafe OTP
need help to change OTP from phone number to email address
Resolved! Need a CS_agent to handle a refund
@CS_Agent hello I made a purchase a couple weeks ago but I cannot download the app (overseas phone linked to overseas subscriptions so can’t change App Store location). So I need a refund. I’ve already talked to chat support and they’ve said i need t...
Representative request
Does anyone know of any way to talk to a representative to help? When i bought my daughters phone, I wasn't able to add it to my account because it said my email was already taken. So I used my email address from a company I was working for at the ti...
My simcard
After Ten days my simcard didnt recive yet what should I do now PLS ...thank u
Incoming or outgoing calls
I can't receive calls or send not even my voicemail . My phone won't connect.But my text and data work. I have been with Public for over a year. Same phone. So I know it's not my phone. Please help if you can
Need SIM card code, but they away the box long ago.
My husband also has a Public Mobile SIM card. His phone has just died. He wants to use an older phone for the time being. But when he loaded the SIM, the phone requires the SIM code. Which is on the original SIM card box. He can't log into the Public...
@ No phone service
Suddenly, mid-day this past week, could no longer receive or make calls. After dialing, there is a long pause of silence, then a Bing! And sometimes the message "No Mobile network available for calls" appears. I've waited this out for several days in...
new SIM card, Transfer a phone number and add it under the existing account
I need to receive a new SIM card, Transfer a phone number from Virgin to Public and add the new number under the existing account. Please advise as soon as possible.
Resolved! 40 GB offer not accepted
I received this message July 17th: Public Mobile here. Don't miss out on this limited time offer on a 4G subscription plan.Reply YES to get a 4G 40GB plan for only $29/month. Hurry, offer ends July 22nd. This offer will be added to your account and w...
Account information
Every time I try to log in to my account I ONLY get option to COMPLETE YOUR ACTIVATION???????? My account has been active for years...what gives
2 factor verification code
This is our first month with this plan. I went to login to pay my bill and it said it will text a code. My daughter says she is not receiving a code. We have resent the code multiple times. It does not come. How do I login to pay? Will my bill be ema...
Resolved! Activation
I am really really really frustrated. I had to change my email to sign in as a new customer to come here to ask for HELP. I paid for my service last night, got my sim cart today and finally was able to transfer my number from Koodoo by the help of th...
