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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can’t log in

@CS_Agent i was logged out my account can’t log in and now it says my number is invalid when I try to use it to recover my account by my number still works ??? What’s going on

Service

I can make calls but not receiving calls. The error code is 1B1

Resolved! $15 plan

How do I change my subscription to the $ 15 plan?

Mobile data not working normally for some apps and websites. using a VPN fixes it

Hi. For the last 3 days my mobile internet has been working in a really strange way. Messaging apps like Telegram and Whatsapp takes a long time to receive or send messages(especially media like photos and audios). Also some websites can't load at al...

Can’t text or call when I try login it says forbidden a1

I recently set up an account with pm. Followed all the steps. Converted my number from Telus to pm. Did eSIM. It said everything is set but nothing works. No text no call no data. When I try to login to my account it says forbidden a1 ! Any help woul...

U.S. add on

I purchased the 3 prong u.s. add on. It shows up in my usage a having 11 of 15 days left. However it does not show that I’ve used any data. How can I be sure the plan is activated and working properly?

I need help getting my four digit PIN

I'm looking at how to go about my four digit PIN

Resolved! International minutes

We are travelling to Chile in November and I have 1000 international minutes in my account. Can I use these while I am in Chile to call or text home?

Phone number does not work and set up cannot be completed

I recently purchased a PM SIM card and tried to sign up. But the sign up process could not be completed as a verification code was sent to my new PM phone number but the phone number does not seem to work … I cannot get the SMS. It appears that with...

Resolved! Unable to port out from Public Mobile

My new provider has made several attempts to port my PM number over to them but PM has not sent any confirmation text. What is happening on your end?

Texts

I can call in and out but cant text, my bill is paid dont know why.My

App not supported

my cellphone doesn t support the public mobile app as it is tied to a world region where Public Mobile app is not available. is there any other way to activate de sim card?I already subscribed a serviceHoping for your help!

Account number

I need my account number xxxxxxxxxxxxxxxxxxx

My account and my community account

Am I able to collect my rewards if I didn’t link my community account and my rewards account before April 27th 2023?

Connection

I'm in Europe payed my bill on October 8 but can't connect no service no network please help get me back on the system need to speak with my family in Canada thanks

Public Mobile Data extremely slow - cell tower maintenance?

Hi all,I've recently converted over to Public Mobile for about 6 months now. At first, 5G data here in Vancouver was great. It was fast, but at random times, there were spotty to no signals at all, and this was at a local community centre. Recently, ...

Changing my subscription on my renewal date

Hi I just paid my monthly subscription payment of $30 ,today was my renewal day about 20 minutes later I realized that I can get more data for $5 dollars more a month so since I just paid it if I switched subscriptions I should only have ...

Credit Card not being processed.

Nedd help to process the credit card for first time subscriber. Address is correct. card info is correct. only issueu might be my name although the name on the card is th

Resolved! Monthly charges

Hello everyone I cannot for the life of me find the full on detail contract of my subscription, I would like to see how much in taxes I am going to be charged for the next month. Thanks

Resolved! I can’t log into my account after attempting to change the email associated with the account

A couple days ago I tried to change the email associated with my public mobile account, it didn’t work and now every time I try to log in it’s as if I’m setting up a new plan completely,I’ve tried the app and the website but every time it just asks m...

US travel

Does US text and Calling included also include US Data when traveling?

Resolved! Is Samsung Galaxy A25 International Version compatible with Public Mobile?

I recently purchased the Samsung Galaxy A25 5G I 6GB 128GB I International Version. Unfortunately it is not compatible with my current provider Freedom Mobile. Strangely it worked for one month and then stopped being able to pick up the bands and the...

Resolved! Android to Android Texts While Both In The USA

Hi. I have an Android phone with a PM 4g LTE plan, the other is also an Android with some Freedom Mobile plan. We're both going to be in the US at the same time. 1. Can I send and receive texts with the Freedom person without doing anything? 2. If b...

Resolved! OTP sending code to wrong number

I transfer my previous number to PM, but the OTP sms is being sent to the previous number, not the correct one I migrated from another provider. how to update that?

Resolved! Multiple-accounts?

How do I sign my wife up on my account?

Resolved! Do I need add on to travel in US?

I have a Canada-US 5g plan. Do I need add on to call from US to Canada and call friends in US. Will also be using data while travelling.

Resolved! Pause line

Hi, I may be leaving for winter (4 months), how can I pause my line and is there any fee now or when I reactivate at my return?Thank you

not receiving messages

Hi there, I just found out for the past few months I have not been receiving all my text messages. Its been happening for months and I didn't realize it until a few people spoke up about me not responding to certain massages. The strange thing is I ...

Resolved! change subscription

why public mobile keeps letting me choose the expensive plan only, I cannot change to a low cost plan which I used before

Unauthorized Sim Swap

I have been sim swapped. and I can not get any help from anyone. I can't even log into my own acct, now the culprit is using my phone number to verify all my accounts. It's been since the 30th of Sept! I contacted the privacy dept with Telus and put ...

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