90 day sub expired after 30

[OrAnGeX]

I get this message that my service is suspended and I'm thinking that's odd, I remember the transaction going through.

Upom closer inspection, it turns out it was suspended after 30 days of the 90 my plan is for.

Also upon closer inspection, we found out that's what happened with my wife's account, only she hadn't dug deeper and decided to renew with a 30 day plan.

Am I to understand that we've both "lost" 60 days and I have to shell out another sub to resume my service?

Thanks. 

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[OrAnGeX]

The info I posted came from my account and payment history. 

[softech]

@OrAnGeX check My Account and confirm the Subscription details and payment history 

But I have also escalated your ticket on behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage