Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is anyone else having an issue making payments? I've tried on *611, the app, firefox, and chrome all to no avail.
What can I do when my account has been hacked and someone was able to replace my sim card with another one somewhere else in the city. Whenever I get into my account to change the safe log-in details, this person changes it and I can't seem to do mu...
What's the best way to get your watch activated?Bell had an add-on feature. From what I understand, that option isn't available with Public. How are people with Public capable of using their cellular watch?
Hi All - I accidentally bought a US Roaming add-on, and realized within a minute that I should have purchased a Canadian roaming add-on. I posted to customer support immediately. Trying to get support from customer service to reverse the charge or ma...
Followed all instructions, in addition reset iPhone network settings, rebooted phone, after deleting previous esims. Phone has no physical SIM card. At $15 and counting but still no phone service.
My anniversary with Public Mobile is October 29th. Does that mean that I will only get 5 points this year because I am 2 weeks after the new rewards update on October 15th?
my ever safe account has a wrong phone number in it, and I cannot access my account because it keeps sending my security codes to it and I cannot receive it. What can I do? I do not have any service and have paid for the package already I need help A...
We created an account for my son and tried to use the eSim but his phone wasn't compatible so then we ordered a Sim card and have since installed it but I cannot continue with activating his account.
I switched to public mobile from virgin 2 days ago and still don’t have texts and iMessage . I have data and calls but not texts . I can’t change my apn number either it won’t save . I have phone 12 pro max .
my account is deactivated although 90 days have not passed. I got an email on 3rd Sep at 10:30 am that it will be deactivated after 5 days but I am not able to see any options today (6th Sep) to make payment now if I login to the account.
No services since moving to 5 G
Hello,I got a new sim card and I want to keep my phone number. The steps provided by the chat bot are not usable as , apparently, the procedure was disabled.
Hi,As subject says, I have ordered sim through online but i would like to cancel as i changed my mind with better plan. how can i do that?
I buy a plan for 20$ in August 25,2025 and charged in my Credit card. This include the Sim card but i dont received my purchase after 10 business day.
在app上申请一张实体卡，没有收到怎么办呢
I've been having problems for the last week where some callers can't hear me when I call them or they call me. The only thing that has changed is my phone plan. I switched to 5g
I purchased the 25 dollars plan last month, thought it was 10 gb. My internet is now cut at 4gb and I see the subscription plan is 10 dollars for 10gb but when I try to switch to it, it asks mw to renew and pay again the full price. Can someone pleas...
Hi all,I was curious about getting a Cat S22 flip, but there's a lot of mixed information online that seems to be ever-evolving around IMEI whitelists, parent companies shedding whitelists, 3G elimination in Canada, phones with VoLTE capabilities sim...
I don't understand why your billing date always different. Pls explain. When I start billing date is Aug. 28,2020 and up to now under the same month charging one is 3/8/25 and one is 2/9/25.
On Sept 2, 2025 I tried to join a Zoom meeting while out, and it failed to connect. On fact the whole zoom app seems to not work anymore, except if I join the meeting while on WiFI, then go out?!All other apps still work: Teams, Google Meet etc...On...
I just updated my credit card payment in which payment was due today but still can’t make or receive any calls! Does it take a while for the payment to be applied to my subscription?
The eSim will not work on my phone to activate my subscription. How do I get rid of the eSim, as I have a Sim card I purchased for this phone?
I've tried various times, incognito mode, various browsers and even mobile phone but nothing is working. I keep the getting the same message 'notAbleToProcessRequest'. Any suggesstions?
Hi, I purchased a data add-on but it’s not working. My plan expired, I added the add-on, rebooted the phone, but there’s still no service. Can you help activate it or check what’s wrong?
My plan says international texting is included, but does that mean texting to Europe from Canada is covered or is texting while I'm in Europe within Europe is covered?
Hi! I'm currently with a Virgin plus and I want to switch to Public Mobile. Also I want to keep my number. I'm wonder if it's possible and how can I switch the carrier. Thank you
My PublicMobile transactions have been getting declined since my card was renewed. I have updated the new card details in my payment details, but since then my monthly phone plan subscription payments have been getting declined. It was working fine e...
Dear @CS_Agent team,I left public mobile on the day my subscription renewed. Is it at all possible to receive a refund as a one time good will gesture?
Public mobile needs to have wifi calling it would help in low signal errors
Got a new esim made it my secondary and it would not work. Community said to remove it and add it again but now it won't let me add the esim from the email. I am in desperate need of help
