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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1176 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29912 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41715 Views
  • 186 replies
  • 29 Bravos

Resolved! Android to iPhone picture text?

Is this possible with PM?..I've changed access point setting and send in MMS,.just wondering if this can be done ?

Lloyd4 by Good Citizen / Bon Citoyen
  • 358 Views
  • 8 replies
  • 0 Bravos

Signal strength indoors

I’ve moved into a condo on midtown Toronto at Yonge and Eglington. I am having trouble with signal strength indoors. Calls constantly drop and if I use data indoors it’s very slow. Is there anything I can do? I can’t function with constant dropped ca...

MF67 by Good Citizen / Bon Citoyen
  • 373 Views
  • 9 replies
  • 0 Bravos

eSIM transfer

Got a newer iPhone and it’s unable to transfer the sim from the old one. I am using an eSIM  

JF_L by Great Neighbour / Super Voisin
  • 159 Views
  • 2 replies
  • 0 Bravos

Resolved! Deleted eSIM - number not working

The eSIM from a colleague’s iPhone was deleted. She contact support and they told her she had to get a new PM esim from a Telus store, which she did. She’s unable to log into her PM account because her phone number isn’t working.How does she provide ...

mxw291 by Good Citizen / Bon Citoyen
  • 236 Views
  • 3 replies
  • 0 Bravos

phone does not work

PM takes my money 8 days ago,,,   when will service start and do I get time for the days not served???

Roger2252 by Good Citizen / Bon Citoyen
  • 167 Views
  • 3 replies
  • 0 Bravos

New plan

I am seeing a new plan $23 per month for 6gb data, I want to switch to that. My subscription currently expired so can you help me with it?

Shafin02 by Great Neighbour / Super Voisin
  • 311 Views
  • 7 replies
  • 2 Bravos

Data and add on usage

I was just notified that my data limit has been used. This is the first time it has happened. When I checked my account all my add ons are used up. I know that I did not use them as I did not make any calls internationally. I would indicate that data...

Feebabc59 by Great Neighbour / Super Voisin
  • 214 Views
  • 4 replies
  • 2 Bravos

Calling issues with my PM number

Hello all, I recently signed up for Public Mobile, and have quickly run into issues. I am in Nova Scotia. I have two family members that I cannot call. They are on Telus and Fido, and both numbers when I try to dial say 'Hi, Public Mobile here, the c...

Euyghn by Good Citizen / Bon Citoyen
  • 623 Views
  • 20 replies
  • 0 Bravos

Need to add E Sim and service not working

Hey I purchased a plan with you guys last night I had the eSIM on my phone the service was not working so I thought I could simply remove the ESIM and reinstall it however I cannot log into my account because I can't even access text messages to my n...

Jewsika by Great Neighbour / Super Voisin
  • 170 Views
  • 4 replies
  • 0 Bravos

Can't Log In and No Esim

On MOnday both myself and my wife signed up and both accounts were working.  Yesterday my wife's number stopped working - there is no esim and I cannot get into her account because after the initial login and code it says it will send an eversafe cod...

Faith5 by Great Neighbour / Super Voisin
  • 116 Views
  • 2 replies
  • 0 Bravos

Lost sim card

Hello hope your doing great!so basically i were in vacation and i lost my device so my sim card also. I really need my number what can i do what are your suggestions? Can i reget the same number and connect it to an esim ?thanks for your reply 

Tamia123 by Great Neighbour / Super Voisin
  • 135 Views
  • 2 replies
  • 0 Bravos

Deleted my e-sim and need a new one

I purchased a plan on Nov 14th, but it hasn't worked since then. I've been going around in circles trying to get this resolved. Out of pure frustration, I've deleted my Public Mobile e-sim. I need a new e-sim, but I do not want to purchase a new subs...

CcPower by Great Neighbour / Super Voisin
  • 147 Views
  • 2 replies
  • 0 Bravos

611

I forgot my 611 assistant password.can you help?

Aj45 by New Neighbour / Nouveau Voisin
  • 137 Views
  • 1 replies
  • 0 Bravos

Why is the customer service so horrible?

I have been a public mobile customer for less than 3 days now and after being a customer for 24 hours I asked them to switch my plan from $36 Canada-Us to $35 Canada-us-mexico and was told that they absolutely can not do that because other people wou...

Amandamul by Great Neighbour / Super Voisin
  • 382 Views
  • 9 replies
  • 0 Bravos

Resolved! Data and texts in the USA?

Do the Canada,USA and Mexico plans work across the border without purchasing a roaming package or extra charges?

mva5 by Good Citizen / Bon Citoyen
  • 259 Views
  • 4 replies
  • 1 Bravos

App stuck in activation

It's not a new activation. My line is active and working fine. The app or website during logging in takes me to activation screen and I  can't pass that. Tried clearing app cache, reinstalling the app and back to square one. Activation loop. I was ho...

Adam1975 by Great Neighbour / Super Voisin
  • 137 Views
  • 2 replies
  • 0 Bravos

How Can I Cancel My Account Before Activating With Public Mobile?

I was looking into switching to Public Mobile, but I didn't end up going through the Activation process. However, they have already charged me for one month, so I want to cancel immediately before I'm charged again. The issue is that I can't log into...

Pamelab by Great Neighbour / Super Voisin
  • 218 Views
  • 3 replies
  • 0 Bravos

Transferring Issue getting frustrated

Currently Going day 3 without Service for my daughters phone. Thankfully I used my phone number for security and 2 step authentication or I would not be able access my account. I have been in contact with CS_Agents through private chats, 4 different ...

RPoff by Great Neighbour / Super Voisin
  • 165 Views
  • 2 replies
  • 0 Bravos

Cancelling an order

@Members I made an order for a new plan with a physical SIM card yesterday. After checking out it says it will be shipping with Canada post. Seems pretty doubtful I’d get my card until the strike is over. Would just like to cancel and get a refund. H...

Stephan97 by Great Neighbour / Super Voisin
  • 228 Views
  • 3 replies
  • 0 Bravos

Transferring issue

I recently switched from Lucky Mobile to Public Mobile but encountered issues transferring my number (###-###-####). Customer support informed me that the ESN/MEID I provided was incorrect.

KKViswanadham by Great Neighbour / Super Voisin
  • 281 Views
  • 6 replies
  • 0 Bravos

IOS phone Number differences

When I look at my Public Mobile profile it shows my current phone number.  When I look at the cellular settings on my iPhone it shows a different phone number.  Also when I log in to public Mobile its want to send a verification text message to a dif...

Rjmh by Good Citizen / Bon Citoyen
  • 250 Views
  • 5 replies
  • 0 Bravos

Rewards

I signed up my husband but we didn’t get the referral discount t 

maricielo by Great Neighbour / Super Voisin
  • 110 Views
  • 1 replies
  • 0 Bravos

I have so many rejected posts. Why?

I can't seem to get a CS_agent to help me.  No answers from anyone.  My contributions to the community are all being deleted and sent to a spam folder?  Does anyone have a fix?

DDM69 by Deputy Mayor / Adjoint au Maire
  • 28 Views
  • 1 replies
  • 0 Bravos

Nov 22 2024

since iphone 11 IOS 18 update this morning, I cannot call or receive calls

Andrer098 by Good Citizen / Bon Citoyen
  • 259 Views
  • 6 replies
  • 0 Bravos
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