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Resolved! No SIM

Hello Community! I activated an account with PM today for the first time and several hours have passed where my phone days "No SIM". I have tried everything I can and my partners SIM card works just fine (they just signed on with PM today as well). A...

its-brianlee by Great Neighbour / Super Voisin
  • 194 Views
  • 6 replies
  • 0 Bravos

SIM not supported

I just purchased an iPhone 13 and it says "SIM Not Supported upon" setup. Here are more details it provides "The SIM that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currentl...

Resolved! Unauthorized message when logging in

When I try to log in as usual, it comes with a message saying unauthorized. Any tips to resolve this? How do I speak with a customer service agent about this? Thanks!!

Tenderinfj by Great Neighbour / Super Voisin
  • 329 Views
  • 5 replies
  • 0 Bravos

Resolved! Touble getting my number ported

Been waiting since Saturday to get my number ported so I can use my phone and still haven't heard anything I really need my phone as I am always outside in the woods

Bubbie by Great Neighbour / Super Voisin
  • 140 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card problems

It says no SIM card but I have mine in. I have tried all your suggestions from the computer you have but nothing seems to work; therefore, I was wondering what I should do. Thank you

Dourra1 by Great Neighbour / Super Voisin
  • 106 Views
  • 3 replies
  • 0 Bravos

Resolved! 15GB for $40 promo

Does this plan expire at some point, or is it a permanent plan on your account if you change your plan to it?

mmaclan1 by Great Neighbour / Super Voisin
  • 219 Views
  • 3 replies
  • 0 Bravos

Resolved! I bought a sim card plus 2 vouchers...

I bought a sim card plus 2 vouchers, I want to activate my sim using my vouchers as payment but it doesn't give me the option and I can't create an account either... How do I do this???

Pellki by Great Neighbour / Super Voisin
  • 233 Views
  • 12 replies
  • 0 Bravos

Resolved! failed port

I am trying to port my number from zoomer, but it didn't like the IMIE and failed. I got a text message from PM saying that port has failed and included a link to chat with an agent but the link doesn't work. is there a number I can call to re-initia...

pmehran by Great Neighbour / Super Voisin
  • 95 Views
  • 2 replies
  • 0 Bravos

Resolved! I did not received my new cards

I ordered 3 new sim card more than a while ago now and I dont have them yet. Its been more than 10 working days. How do i get in touch with someone from PM to see about my order?

Bobjambon by Great Neighbour / Super Voisin
  • 69 Views
  • 1 replies
  • 0 Bravos

Resolved! Can't Activate Account

There was a problem activating my account so you told me to submit a ticket here, not sure what I am supposed to say...

jcohlmeyer by Great Neighbour / Super Voisin
  • 194 Views
  • 2 replies
  • 0 Bravos

Resolved! iPhone 7 Plus 4G

I recently signed up for 4 G but my phone says 3G. Can I assume settings need to be changed? How to?? Thanks

NiagaraPete by Great Neighbour / Super Voisin
  • 116 Views
  • 4 replies
  • 0 Bravos

Resolved! Still waiting for Koodo phone number to be ported...

I activated my SIM card today and requested to have my phone number ported from Koodo at 2:00 pm. Koodo says they approved the porting then cancelled my Koodo account. When I spoke to Koodo rep, he says the number is showing as 'dormant'.Public Mobil...

emilyhanna6 by Great Neighbour / Super Voisin
  • 188 Views
  • 5 replies
  • 0 Bravos

Sim code unlock

I have transferred my sim card to an iphone 8. What is the Sim code to get into the phone

pbdougie by Great Neighbour / Super Voisin
  • 97 Views
  • 3 replies
  • 0 Bravos

US Roaming

I had some issues when I purchased US Roaming. After purchasing another 10 days (I have the receipt), it was never credited to my account. I had no choice but to re-purchase (It was applied immediately). I submitted a ticket on the morning of the 21s...

Nootkadon by Great Neighbour / Super Voisin
  • 136 Views
  • 7 replies
  • 0 Bravos

Resolved! Tracking details for sim card order.

I placed an order for sim cards for two yesterday.My delivery expectation was also calculated to be within two business days through Canada Post.I was informed that the tracking details will be sent by email to the email address that I added to the o...

Shina by Good Citizen / Bon Citoyen
  • 357 Views
  • 25 replies
  • 0 Bravos

15 GB - 4G Canada wide, unlimited plan still available?

Hi I am wondering is the Canada Wide - 15Gigs - 4G plan still available? My friend joined this plan: And this to me is better as it has no end date, so it will always be that same price, rather than 20 gigs for $35 plan that lasts for 15 months, and ...

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Cyrus365 by Great Neighbour / Super Voisin
  • 180 Views
  • 7 replies
  • 0 Bravos

Resolved! Voicemail not accessible

Tried pressing 1. "Hi, public mobile here. Sorry, your call cannot be completed as dialed..."Tried *86 - same thing...

blixner by Great Neighbour / Super Voisin
  • 106 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot Make Outgoing Calls With Unlimited Provincial Calling

I have a plan with unlimited provincial calling but almost every time I try to make a local call I get a message that says I am out of minutes. Once every ~15 times or so I try an outbound call it works. I am in Ontario with a 343-XXX-XXXX number if ...

qwerty6783 by Great Neighbour / Super Voisin
  • 169 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan did not switch over.

I had selected the $40 for 15g to switch over on my next payment. I just checked and it didn't switch over. How do I get this rectified so, I don't have to pay double?

smerry by Good Citizen / Bon Citoyen
  • 138 Views
  • 3 replies
  • 0 Bravos

Resolved! Switch plan

Hi all, I am on $40 15GB plan joined around Halloween. Can I plan switch to the black friday promotion $35 20GB? I can go to the change plan and put in the promo code, but will the system grant me the $20 discount from $55?

devilj2012 by Great Neighbour / Super Voisin
  • 277 Views
  • 9 replies
  • 0 Bravos

Resolved! SIM card doesn’t fit?

I ordered the Public Mobile SIM card through Amazon and it doesn’t fit in my iPhone 10. This is puzzling. Any suggestions?

dinahclarkson by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 0 Bravos

Resolved! Data Service Not Available

Hi,My credit card was expired and I wasn't aware of it. My service was suspended.After I updated my card info, and pushed the payment. It said my account is back to active in "My Account". But my service is still not restored. I tried turning off/on ...

evo by Great Neighbour / Super Voisin
  • 130 Views
  • 4 replies
  • 0 Bravos

Resolved! phone rebate

i received an e-mail on nov 15, the e mial stated 60$ off for an samsung a13 rebuild 259.99 to 199.99. i clicked the link and bought the phone, i was charge 259.99 not 199.99. I also did not receive the free sim card in the box.thanks

Mphachey by Great Neighbour / Super Voisin
  • 142 Views
  • 3 replies
  • 0 Bravos

Resolved! lost sim... maybe

I'm down in the states for the winter. I took my public mobile sim out of my phone after i crossed the border and put my t mobile sim in. I put the public mobile sim in a little pouch with some other sims I have. ie UK etc. I needed to put my public ...

slamdunk58 by Good Citizen / Bon Citoyen
  • 332 Views
  • 20 replies
  • 0 Bravos

Phone Locked message

Hi. Several months ago I switched from PM to another carrier. Recently I replaced the phone I had been using with a new one, and gave my sister my old phone. She is a PM customer. Today when she put her sim into the phone, she got a message telling h...

elissamarie by Good Citizen / Bon Citoyen
  • 164 Views
  • 10 replies
  • 0 Bravos

Customer service

I signed up for your $40 plan 5 GB at a 4G speed and my phone is only showing me 3G in the top right corner corner It’s very slowI also forgot when I signed up and paid there was a promo code for 12 GB for 12 months I forgot to do that

Paulapaula by Great Neighbour / Super Voisin
  • 88 Views
  • 3 replies
  • 1 Bravos

Voucher not credited to my account

I have put in a voucher, and have a receipt but still no use of my phone. It's is always a huge hassle just to get into my account on then it is not working after I pay. Please tell me something can be done because I don't have the time or money to d...

Cyntiameades by Great Neighbour / Super Voisin
  • 92 Views
  • 3 replies
  • 0 Bravos