Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to make a payment and I don't know why is not working, I gonna need a phone number to call you please.
Hi All:I looked through previous posts but didn't quite come across the answer I was looking for. I realise there's no cell service in Europe with PM so I plan to add an eSIM or pSIM to my phone (along with possibly keeping the physical PM sim in). ...
I have not yet activated my SIM card. Does my plan start on my Activation date, the purchase date of or ordering my card, or the delivery date of my card?
My subscription just renewed and can't use data anymore but my plan should gimme 6gig , anyway someone can look into that , or anyone know what happening it's alway worked very well before.
Hello, I made a purchase online by mistake for my phone and I am looking to get it cancelled and refunded. I was not purchasing it today. Please help, Sarah W.
I submitted a request to port my current phone number (...-...-....) to this account yesterday. I am currently on virgin. When can I expect this to be completed? When I switched _to_ virgin 2 years ago it only took a few minutes to complete the po...
I have tried for two days to activate my account. Success with public Mobile success it seems with the community but I am unable to use my phone because eversafe blocks me. Multiple attempts with codes sent have failed. How do you correct this or jus...
It has been more than a week since I requested and paid for a SIM card for my Galaxy 8 phone, but so far nothing has arrived. I have moved since my last contact with Public Mobile so my mailing address has changed and I am wondering if the SIM card w...
I just transferred my phone number to a different company. Does that automatically cancel my account and subscription with public mobile?
I went to the Apple Store to buy a new phone and the person helping me had me erase my current phone including the eSIM. Now I am stuck with a non working phone, I cannot login to Apple ID on it as the 2FA uses the phone number from the eSIM and I ca...
Hey I live in Canada and am visiting los angles for a few days When I landed public mobile sent me a message to get US data roaming add oni bought it with 3gb of data nothings happening Thanks in advance
Hi, Been with Public a few months so far and it’s great! My question is… all of a sudden I cannot get into the Public Mobile App on my IPhone. Seems frozen or stuck on the login page. The app works great on my IPad!Has anyone else seen this? I era...
i bought a subscription to PM but couldn't figure out how to work the esim so I went to a telus store to try and fix it but they couldn't. i have already transferred my phone number from my old carrier to the PM account. i ended up buying a new subsc...
My current phone plan has"data within Canada, the US and Mexico at 5G speed.""Unlimited Canada, UE and mexico wide minutes and messaging plus unlimited international text and picture messaging". I have never previously had a phone plan I didn't have ...
Does anyone know if this phone would be compatible with the Public Mobile Service? Thank you.
I tried ordering a public mobile SIM card on my phone with two different browsers. I tried two different browsers on my computer. Every time I tried it said, "Invalid address". I know what my address is, it is not invalid. I don't live in some far of...
Hi, I was hoping to transfer my old phone number from my old service provider (Bell). When entering the number on the app (Step 5: Transfer) a notification appears “Invalid Phone Number”.I would appreciate any help anyone can provide.
So I am caught in the matrix. I got a sim,.did all the things as per instructions, but when I try to connect to the network, I am being sent a verification code to the new number,.which doesn't work. So now, even though I have been able to submit tic...
I would like to get a second (new) phone number for my iPhone.I’m in Manitoba which has 3 area codes assigned, but I would like a 204 area code number. Is there a way to see what numbers are available with a 204 area code?
i just purchased a us-canada plan and my iphone 14+ continues of verify my imessage phone number. i cannot send messages via imessage using my cell number
Hello. I have a Can-US-Mex Subscription and was wondering the following:1) if I am in the US, can I make a call to Mexico (and vice-versa) under my subscription, or is it only local calls I can make (US->US, Mex->Mex)?2) With my subscription, I get u...
i would like to cancel my account, i was sent a sim card but have not activated it so I have simply paid to set up an account.
Hey there,I will be living in the US for the next 4 months and am wondering if there is a Public Mobile plan that would allow me to make calls within the US (to other US numbers) while I am there and also calls back to Canada?Thanks so much for the h...
Please I need my phone records for the past 90 days to support a legal case but the system only gives me phone records for December. I selected ALL in the filter section but still gives me phone rall records for only December and week one of January....
Hey all,I'm on Speakout right now looking to switch to Public. I saw that we can click the "already have a SIM card" option when buying a phone plan. I'm wondering if I need to buy a Public Mobile SIM card or if my Speakout card works already. The FA...
Its been 1 week and I *still* don't have access to full service. I don't receive texts and it shows sent on my end, but the receiver doesn't get it. Calling and data works though. No texts is frustrating since I'm not getting my verification codes fo...
How do I get customer support to contact me via email when it won’t successfully create a ticket
Going to 1.1.1.1/help tells me that public mobile only supports ipv4. Is there a way to edit the APN settings to enable that or is it only ipv4 for now ?
I’ve tried logging in with his phone number and email address and public mobile isn’t recognizing either. Wondering if anyone has ever run into this before.
I have a current PM subscription plan with 20GB data and would like to downsize since I don't use that much of the data. When I try to change the plan in my account I can't see any one available with below 20GB data, even though in my wife's account ...
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