Community

No account

No account associated with my email yet I am on public mobile 

QR code

Trying to download the QR code on my wife's phone and it won't work Do I need anew QR code Thanks 

2FAs SMS while abroad

Hello! I understand there is no roaming service provided by PM for calls and text messaging while travelling away from North America.Please confirm if there is a way to receive 2FA codes via SMS while on WIFI or setup an automated SMS forwarding to a...

Changing subscription

I would like to change my current subscription on renewal and choices I'm given just only one plan which I do not want 

Video game ping is suddenly really bad

I frequently hotspot my PC to play games like Valorant and League of Legends. My ping used to be very stable at around 40-50ms. Ever since a couple of days ago my ping has been unplayable at 200ms and constantly going up and down. I initially thought...

Service suspended

My service is suspended but it’s not due till tomorrow 

What happens to credit balance when I switch to Tel us few days after I prepaid to PM?

Re: unable to update the payment card

Also having an issue trying to change my payment method. Also have the issue with getting my dad to switch over to Public Mobile. When it gets to the payment after choosing a subscription and putting the payment in, it doesn’t take it. 

my e-sim issue

I cannot receive a call or make a phone call. I logged in into my account, but I cannot submit any tickets. I changed my credit card number a few weeks ago, but I forgot to update it here. I cannot find anyway to contact an agent or able to submit an...

Ticket ID:593165-211 Account Management K2013-A

Hi guys,I opened "Ticket ID:593165-211 Account Management K2013-A" and replied twice right away when got a new private message for it. However, you closed it because "After 48 hours with no response, the system is closing this ticket."Can you clarify...

unable to update the payment card

helloI have been trying to update the payment method on my account but it will not let me do so and always return the message :not Able To Process Requestlet me know if there is a solution to that, as off now it's trying to take payment on a invalid ...

Sim swap

I'm unable to sim swap as I can't do 2fa. Code always sent to phone.  Email not an option.  What do I do?

Trouble with Activation

Hi, I’m currently in the process of transferring my phone number from Koodo Mobile (Not Prepaid) to Public Mobile, and I’ve run into a serious issue.I purchased the subscription and opened the app to complete the number transfer process. I was able t...

Activate sim

ONew account for hubby having a hard time. Please help. Ty

cell number not transferring for a referred friend

Referred 2 friends on May 8, 2026.  They purchased physical sim cards each but by mistake put the wrong sim card in each others phone.  They have both received a text asking if they confirm they want to transfer from koodo to public mobile.  Both ans...

Phone number for port

Need the number too please 

Data is not working last 2 days

Any one else experiencing no data?

Cannot connect to any carrier after traveling to Costa Rica.

I’m solo backpacking in Costa Rica right now. I’m usually with public Mobile in Canada (phone is iPhone 17 with dual esim) but I got a travel esim with Holafly. It was working for the first day of my trip and then now it won’t connect to the network....

double billed

Has anyone been double billed when changing subscriptions? 

UNABLE TO LOGIN TO MY ACCOUNT

I CAN'T LOG IN TO MY ACCOUNT. APP TELLING ME TO CONTINUE MY ACTIVATION.

I just received a verification code

I just received a verification code but I wasn't trying to sign in. What's up with that?

Canada-USA plan doesn't work while roaming in the USA

My Canada-USA plan doesn't worked while roaming in the USA. I changed flag for Roaming but doesn't work.Hence I got an all USA-Canada-Mexico plan I cannot call Canada. I have to travel to USA due to family sickness and I must have a reliable plan to ...

HELP!!! No data…..

This morning my phone etc totally stopped working (no data/calls etc) we couldn’t log into my public account on the app and when I finally got on it didn’t have my contract…… I think possibly my card expired and I’ve not updated- maybe cancelling or ...