Hello Community! I activated an account with PM today for the first time and several hours have passed where my phone days "No SIM". I have tried everything I can and my partners SIM card works just fine (they just signed on with PM today as well). A...
I just purchased an iPhone 13 and it says "SIM Not Supported upon" setup. Here are more details it provides "The SIM that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currentl...
When I try to log in as usual, it comes with a message saying unauthorized. Any tips to resolve this? How do I speak with a customer service agent about this? Thanks!!
Been waiting since Saturday to get my number ported so I can use my phone and still haven't heard anything I really need my phone as I am always outside in the woods
I want sign in. Add-on option
It says no SIM card but I have mine in. I have tried all your suggestions from the computer you have but nothing seems to work; therefore, I was wondering what I should do. Thank you
Does this plan expire at some point, or is it a permanent plan on your account if you change your plan to it?
I bought a sim card plus 2 vouchers, I want to activate my sim using my vouchers as payment but it doesn't give me the option and I can't create an account either... How do I do this???
I am trying to port my number from zoomer, but it didn't like the IMIE and failed. I got a text message from PM saying that port has failed and included a link to chat with an agent but the link doesn't work. is there a number I can call to re-initia...
I ordered 3 new sim card more than a while ago now and I dont have them yet. Its been more than 10 working days. How do i get in touch with someone from PM to see about my order?
There was a problem activating my account so you told me to submit a ticket here, not sure what I am supposed to say...
I recently signed up for 4 G but my phone says 3G. Can I assume settings need to be changed? How to?? Thanks
I activated my SIM card today and requested to have my phone number ported from Koodo at 2:00 pm. Koodo says they approved the porting then cancelled my Koodo account. When I spoke to Koodo rep, he says the number is showing as 'dormant'.Public Mobil...
I have transferred my sim card to an iphone 8. What is the Sim code to get into the phone
I had some issues when I purchased US Roaming. After purchasing another 10 days (I have the receipt), it was never credited to my account. I had no choice but to re-purchase (It was applied immediately). I submitted a ticket on the morning of the 21s...
I placed an order for sim cards for two yesterday.My delivery expectation was also calculated to be within two business days through Canada Post.I was informed that the tracking details will be sent by email to the email address that I added to the o...
Hi I am wondering is the Canada Wide - 15Gigs - 4G plan still available? My friend joined this plan: And this to me is better as it has no end date, so it will always be that same price, rather than 20 gigs for $35 plan that lasts for 15 months, and ...
Hi,Every month I get 3 GB total (1GB + 2GB). It was a $25 monthly deal I signed up for back in March. I noticed I am having no Data after my 1 GB is used up. What is going on Public Mobile?!
Tried pressing 1. "Hi, public mobile here. Sorry, your call cannot be completed as dialed..."Tried *86 - same thing...
I have a plan with unlimited provincial calling but almost every time I try to make a local call I get a message that says I am out of minutes. Once every ~15 times or so I try an outbound call it works. I am in Ontario with a 343-XXX-XXXX number if ...
I had selected the $40 for 15g to switch over on my next payment. I just checked and it didn't switch over. How do I get this rectified so, I don't have to pay double?
Hi all, I am on $40 15GB plan joined around Halloween. Can I plan switch to the black friday promotion $35 20GB? I can go to the change plan and put in the promo code, but will the system grant me the $20 discount from $55?
I ordered the Public Mobile SIM card through Amazon and it doesn’t fit in my iPhone 10. This is puzzling. Any suggestions?
Hi,My credit card was expired and I wasn't aware of it. My service was suspended.After I updated my card info, and pushed the payment. It said my account is back to active in "My Account". But my service is still not restored. I tried turning off/on ...
i received an e-mail on nov 15, the e mial stated 60$ off for an samsung a13 rebuild 259.99 to 199.99. i clicked the link and bought the phone, i was charge 259.99 not 199.99. I also did not receive the free sim card in the box.thanks
I'm down in the states for the winter. I took my public mobile sim out of my phone after i crossed the border and put my t mobile sim in. I put the public mobile sim in a little pouch with some other sims I have. ie UK etc. I needed to put my public ...
Hi. Several months ago I switched from PM to another carrier. Recently I replaced the phone I had been using with a new one, and gave my sister my old phone. She is a PM customer. Today when she put her sim into the phone, she got a message telling h...
I signed up for your $40 plan 5 GB at a 4G speed and my phone is only showing me 3G in the top right corner corner It’s very slowI also forgot when I signed up and paid there was a promo code for 12 GB for 12 months I forgot to do that
I have put in a voucher, and have a receipt but still no use of my phone. It's is always a huge hassle just to get into my account on then it is not working after I pay. Please tell me something can be done because I don't have the time or money to d...
