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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9570 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20290 Views
  • 180 replies
  • 24 Bravos

Resolved! Transfer my current phone number to another carrier

I lost my phone with public mobile. But I got a new phone from another carrier. I want to transfer my public phone number to my new carrier. I tried to chat on line to get help to create and submit a ticket, but I was not able to because I was  direc...

Bettywang by Good Citizen / Bon Citoyen
  • 503 Views
  • 17 replies
  • 0 Bravos

Resolved! SIM card

My public mobile sim does not fit in the sim holder in my phone 

kristak by Great Neighbour / Super Voisin
  • 184 Views
  • 3 replies
  • 0 Bravos

Ever safe ID

I can’t receive access to my eversafe I’d code because it gets sent to a number I cannot access due to an inactive sim 

kristak by Great Neighbour / Super Voisin
  • 154 Views
  • 5 replies
  • 0 Bravos

Resolved! PM Holiday Data & LD Calling Offer?

PM usually offers 1 or 2gb free data and long-distance minutes in December, right? Have you received their offer via SMS or email? I haven't received anything...

MOOLAH by Good Citizen / Bon Citoyen
  • 403 Views
  • 7 replies
  • 0 Bravos

Forgotten email

My son has forgotten his account email and he wants to upgrade his plan. I've tried the forgot email link but it just sends a code to the email he can't remember. How else can I figure out the email he used?

Keegan10 by Good Citizen / Bon Citoyen
  • 182 Views
  • 7 replies
  • 0 Bravos

Resolved! Re: can't receive calls or texts

I'm having this issue also. Except my previous carrier Fonus said they don't send out txt to confirm that I want to port. Jow do I resolve this issue please. 

KJ74 by Great Neighbour / Super Voisin
  • 93 Views
  • 1 replies
  • 0 Bravos

Resolved! Can’t activate subscription

Tried to switch two phones from Koodo    One worked fine.   Followed same steps with other one, just says subscription not activated.   Tried a bunch of troubleshooting no help.  Koodo confirms everything is fine on their end and number has been rele...

Aaron_0056 by Great Neighbour / Super Voisin
  • 107 Views
  • 1 replies
  • 0 Bravos

Resolved! Keeping my promotion

Hello there,So on November 26th I subscribed to the $34 promotion for 40GB on 5G. Then I thought I might be a better deal to take advantage of the $40 promotion for 50GB on 5G before renewal which I clicked on.  But I then decided I wanted to keep my...

Yossy107 by Good Citizen / Bon Citoyen
  • 382 Views
  • 10 replies
  • 0 Bravos

Resolved! My account

Try to get hold  from someone to tell me why my account was charged twice on December 7th and the 9th $36.16

Tim24 by Great Neighbour / Super Voisin
  • 204 Views
  • 7 replies
  • 0 Bravos

Resolved! Service

Can i get 5 G if i have a samsung S9

Rippy by Good Citizen / Bon Citoyen
  • 176 Views
  • 4 replies
  • 0 Bravos

Resolved! 100 gig deal

a plan for $50/month,100gig at 5g?does this apply to 4g phone? thanks

jay_jay3 by Good Citizen / Bon Citoyen
  • 253 Views
  • 4 replies
  • 0 Bravos

Resolved! Wi-Fi calling.

Is it wifi calling available with PM? All of sudden, in my pixel wifi calling menu appears. When I tried to setup, I got Telus page "oops we have encountered an error" I think PM may in process to add wifi calling. I hope this will be great if PM add...

Balakumar by Great Neighbour / Super Voisin
  • 368 Views
  • 5 replies
  • 4 Bravos

Resolved! USA talk/text

How many minutes/messages are included with the add on purchase if I don’t purchase the add on, when I’m in the USA does that mean I won’t have any cellular coverage? 

Albert82 by Great Neighbour / Super Voisin
  • 185 Views
  • 4 replies
  • 0 Bravos

Resolved! Why the boxing week promotion gives more benefits to new customers?

The promotion week plans are better for new customers than those who already have the service. I am so disappointed since I wanted to upgrade my plan and it seems I will have to consider another company. I have helped someone to get a plan for 29$ (3...

yen by Great Citizen / Super Citoyen
  • 692 Views
  • 16 replies
  • 4 Bravos

Paying Bill

Is there a way Public Mobile can be added as a bill payee through online banking?

m_t_m by Great Neighbour / Super Voisin
  • 151 Views
  • 4 replies
  • 0 Bravos

Resolved! Applying the friend code

Hello, I think I did something wrong when I transferred my son's fido phone number to PM and I want to know how to get him the $10 off promo and have my number as a referral so I could get the $1 off my monthly bill.Thank you for your help..xxxxxxxxx...

Valcatraz by Great Neighbour / Super Voisin
  • 212 Views
  • 4 replies
  • 0 Bravos

Resolved! US roaming

Can't get an answer on Chat. If I purchase a US roaming package can I call back to Canada fron the US with no additional fees eg long distance charges?

DaCamp by Great Neighbour / Super Voisin
  • 194 Views
  • 4 replies
  • 0 Bravos

Phone calls not coming through

I am not receiving any phone calls.  My contacts tell me that when they call my number nothing happens.  I need my phone to accept work assignments.  Help!!!

KathieC by Good Citizen / Bon Citoyen
  • 206 Views
  • 6 replies
  • 0 Bravos

Promotion Plan

Hello, Is the plan 40GB for $34.00 for new customer only? I would like to switch to this plan.Thank you.  

Gracelau by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Roaming Mexico

Hi, how do I purchase roaming data,text, and calls for travelling in Mexico?

Js12d by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 1 Bravos

Dec 2023 free bonuses

Are we getting Christmas free bonuses this year like we did last year??? I never received an email  

KarenG24 by Great Neighbour / Super Voisin
  • 282 Views
  • 3 replies
  • 0 Bravos

Simm to esim number porting did not work

Hello;I ported my old number from Fido simm to Public mobile esim (Iphone 12 pro).I got text that it was successful. FRom both Fido and Public mobile.After rebooting however under esim - still old temporary Public mobile appears. And I can not change...

Ela2 by Great Neighbour / Super Voisin
  • 112 Views
  • 2 replies
  • 0 Bravos

Resolved! Holiday Gift Rewards from PM this year?

I haven't received any holiday rewards this year the way PM has offered them in past years.  Is it just me or has nobody received any?They used to give 2GB data and some intl talk credits.

Alicat27 by Good Citizen / Bon Citoyen
  • 259 Views
  • 5 replies
  • 4 Bravos

Trouble Transferring phone number

I tried to transfer my phone number from Bell to public mobile. I accidentally put the new sim card into my phone too soon and didn't get the transferring activation text. Now I'm not getting any messages from Bell or from Public mobile. How do I fix...

Brenda-54 by Great Neighbour / Super Voisin
  • 110 Views
  • 3 replies
  • 0 Bravos

Help! eSIM not working

I purchased a plan yesterday and the eSIM is giving me a failure every time I use a QR code, I cant get in contact with anyone and all the customer service bot leads me to is 404 error pages. How can I get public mobile to send me a physical sim card...

Stan1994 by Great Neighbour / Super Voisin
  • 94 Views
  • 1 replies
  • 0 Bravos
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