Community

Problem with porting number from (voip) landline to public mobile

The public mobile phone where the number was ported works for calling out. But the calls in still go to the old lineline.  It's been 60hrs or so.  I also cannot get confirmation numbers sent to the mobile phone, since they probably go to the old voip...

How can I access my account when the email address associated with it has been permanently deleted h

Travelling outside US and canada

What’s the overage and charges

Subscription pause and renewal

I am trying to Unsubscribe now for a month and I am getting a message that doing so will cancel my 50% off for 24 months promo. Any idea on this? Will I loose my promotion if I unsubscribe and subscribe after a month or so? 

Phone number issues

I imported my phone number after a little while using PM.  When some people text me via MMS, it goes to both my original phone number and my imported one...?  Also when I log into PM My Account, it sends the text verification to my original number.  ...

Mess in my account

I bought a new number for my business and set it up as esim. I liked the phone number I picked up, so I already published it everywhere. I asked a friend to call me on it and it worked.Then I decided to transfer my personal number from Telus to Publi...

adding minutes

when i call 611 it hangs up immediately on me

$25/80Gb x 24 months plan

I'm getting 'this promo code cannot be combined with another promo code' when PMDATA10 is used on latest 10Gb promo

Girlfriend forgot to enter my referral code

Is there any way to manually enter my referral code after the fact? I've been talking her into getting on PM for ages now and she finally did it and she forgot to use my code.She's on a fairly expensive plan at $40/mo. Please let me know  

Keeping plan while living primarily in USA?

I'm a Canadian and have had my Canadian number for many years and would like to keep it. I need to move to the USA for school for the next several years. Some years I may be there for 8 months, others less, but point being that I may spend more time ...

Special offers

I have received many offers on my phone number to increase my G/GB; reply "YES" to accept. However, I have a second number that belongs to my wife, but she never receives any offers on it. She is the one who could make use of accepting that offer. Is...

Still have 2 services. PM didn’t cancel previous provider

I need help. I have tried to submit tickets many times. We came over to PM months ago, but haven’t been able to disconnect Telus. It’s impossible to reach anyone at PM. We have been paying 2 bills for months. You need to fix this please. I don’t know...

Can't log in to my account

Can't log in to my account. One time access code doesn't work. Already have a phone number. Created new everyone id . 

Error Code M.8702

I'm trying to get a plan for my new phone, but when I try to complete my purchase, it tells me "Oops! Looks like something went wrong when we tried to create your account!Your payment was processed, but an account configuration error occurred. Please...

cant access account to update credit card

It's my daughter's phone and has been active for few yrs but doesn't show up when I sign in.  When she signs in it implies the account hasn't been activated yet.  Can provide details if anyone can help? 

Sim card

I need to order a sim card from Public Mobile to be sent to my home address.   However Public Mobile rejects my address and will not allow that I update address which I do not need to do as I have been at the same address for 27 years! Please tell me...

Porting from PC mobile. New or existing number will work?

Hello, I am porting from PC Mobile (president's choice) to Public,Do I have to first start with the new number or just opt for the transfer my number option? Please confirm if anyone has recently moved from PCmobile to here. TIA. 

charges

why am I getting extra charges above and beyond my monthly bill

Charged but not activated

I was charged for activation of a phone plan but didn't actually activate said plan. No contact from customer support for a refund no surprise lol anybody else deal with this before?

Activation and number transfer results in SOS status

I used the app to install an eSIM and transfer a number from Telus while I was abroad. When I arrived in Canada there is never a connection even when I turn the line on.  It only results in an SOS signal. That chat support can’t help because it is al...

Re: No service Moncton, NB

We've recently started having reception issues (last few weeks) at home.  It was great for the first several months.  Constantly 2 bars, and my wife had to stand at the window for people to hear her when she works from home.  It was not like this for...

Chatr number transfer

Hi,my number is not yet transferred to public mobile, I still see temporary number in use. It’s been more than 12 hours already. It is a huge interruption to my apps as authentication fails as I have no access to my original number

Moving koodo digital land line to public cell

I have a koodo number that I want to move to public. How can I do that? It won't let me move the number so far  

New customer, porting number, call/text not working

I just set up my public mobile account. I transferred my old number to public, received a notification stating “transfer successful”.That was on June 12th, 2026. My previous cellphone is still showing my old plan as active. My new plan is operating i...