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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone Esim compatibility Issues

I need help to activate the eSIM. When I purchased the eSIM, it said my phone was eSIM compatible when I entered the IMEI. Then, when I went to the app to activate, it said it was not compatible

can get and send texts, but didn't receive calls

Can get and receive texts, but don't receive and can't send phone calls. I've tried everything the Internet suggests and checked my phone's IMEI (Public Mobile says it OK) don't know what to do.

Resolved! Re: 3G shutdown VoLTE support Saskatchewan

How about an X25 Ultra as available from Temu:https://share.temu.com/oljaCjnjZIA

Need to pay account but 50% off promo not working

I've been trying to get help through a ticket since last night. I need to pay my bill but I'm currently on a 50% promo. When I go to pay my bill it wants me to pay the full amount? The promo isn't being applied? Support agents aren't helping. Just a ...

LTE Volte

I have a flip phone used only for telephone. I have LTE already. Am I ok when it changes March 1 2027

Resolved! closed account

Is there a way to reopen a closed account I am this persons neighbour and know she did not know about the problem with notices due to illness and not using her cell phone (she has a landline). She is in the hospital now (in her 80's) and would li...

Physical SIM + ESIM Support

I had a perfectly working physical SIM (Public Mobile) an active account tied to it for personal use. I purchased a ESIM (Public Mobile) to set up for business use. Public Mobile did not give me an option to set up a new account for said ESIM. Instea...

Resolved! Urgent

Hello,Thank you for your previous reply. I am following up because the issue is still unresolved.The problem appears to be that my personal phone number was placed onto my father’s phone/account, and my phone should have my own number active. My fath...

Changed plan but still not updated.

Hello, I changed from the $40 5g plan to the $40 75g plan. It still says I have the 5g plan and says I used all my data all ready. I have no wifi where I live so I depend on data. I’m really frustrated as there’s no actual customer service to speak t...

Failed phone number porting from Telus to public

Could someone send me the porting team contact information? My transfer has taken more than 24 hours and it is still not working.

Resolved! 250GB plan?

Will we ever see a 250GB 5G plan from Public Mobile? That'll be amazing

Card won’t work and won’t update to a new card

today my service stopped working which I didn’t understand because I have automatic payments on, when I checked online it’s said my subscription expired and I need to change it which is fine I picked another but now it won’t except my card which has ...

Voicemail rings

Hi. Just want to lower the amount of rings my phone makes before voicemail kicks in. My phone is ringing 13 times. I want it to be 5. Thanks in advance !!!!!!

New phone eSiM transfer

it says I need to contact you guys but I’m not sure how to do that. How can I transfer my cellular plan to my new phone

Re: Updating Credit Card Information

I’m having the exact same problem. How frustrating as there is literally no one to talk to.no replies to tickets either.

Account suspended

HiI subscribed to Public Mobile in January when the deal for $20 monthly was on. The account is being used by my child and he's just told me that he's not been able to make or receive any calls since March. I logged into the account and it says "Your...

Account info missing

I changed the email on my account and when I log in it doesn’t show my plan or any account info. How do I access my account number and plan info?

US Roaming | Network Busy | Fast Busy Signal

Hey all. I posted this 2 weeks ago. It was flagged as "spam" and blocked. Received zero replies. Public Mobile support has been unable to provide a resolution. Hopefully somebody can help me out here. Thanks in advance I have a CAN / USA / MEX plan. ...

New iphone SE is showing SOS only and will only recognize my very old carrier Rogers.

my old iphone SE when transferring to my new iphone SE is showing SOS only and will only recognize my very old carrier Rogers. Should I get a new sim card? or an esim? And when i try to order the sim card it tells me my address is not the correct one...

Account appears inactive

Ive been a PM customer since 2018... Phone/plan has always worked well.. yesterday although the phone is working I do not have any data access.. I am on auto payment so that shouldn't be the problem. When I log into my account it is like I do not ha...

Re: PM - was sent a koodo sim card.

Oh wow I just got the exact same experience. Did it end up working for you? I’m just as frustrated as you right now.

SIM card invalid

Hi. I was going to try switching provider and try public mobile but when I tried finishing my activation, it said the new SIM card I received is invalid. I find it extremely hard to get an answer from anyone to help me and I’m just getting frustrated...

My Phone is dead

Hi, I am writing to request assistance with restoring my service. My previous device has suffered water damage and will no longer boot, making it impossible for me to access the eSIM or receive the SMS verification codes required to log into my accou...

Having Problems with Service/Website??

Trying to pay for my service! Need to use my phone for 2FA by midnight or will lose an account. Are you having any issues? What are you trying to do?Anyone have insight on the PM service issue?

Release Nunber

I'm trying to move my PM number to another provider. I responded yes several times nothing happened with the prompt they sent me.

No service

I can't call or text. Why?

Charged twice for P-SIMS

My husband and I have both been charged for P-Sim cards trying to replace his that has been permanently blocked. 1st was charged to my visa April 23, 2026 & his account was charged today same thing. Both generated charges and errors with no explana...

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