Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My samsung a35 5g is not getting security codes to sms on my public mobile number.Never had this problem So i cant receive the security code for anyone that requests it please help including you after todays update
I keep getting text messages about getting rid of 3g but I was on 5g and I subscribed to 4g for a cheaper plan. I'm still getting calls about my account being removed, as 3g is no longer going to be here, but I'm on 4g. Should I be worried?
My account is still not canceled @ CS_Agent
Often, my iPhone calls, especially for long distance within Canada, have poor audio. The voice at the other end sometimes is too low. During a call, the voice at the other end starts to sound robotic ("tin-ny"). It happens for the other phone reci...
Hello folks,My wife is getting a new IPhone 17 Pro Max which will only have an option for an Esim. Her cuurrent phone is an IPhone 14 Pro Max with a physical sim. Is it a 1 step process to activate the new phone and convert to an eSim? or am I bett...
My daughter got a message saying she was out of data and added more without my permission. How can I stop this from happening again?
Spent ten minutes doing the email survey, just to get to the end and there's an error with the final question.
I have a new phone and can not set it up.When I use the Public Mobile application to generate a new esim the only option available is to install it to the current phone.I've tried accessing from the Web and get a notice that to get an esim I need to ...
What is the difference between these two plans that makes the 20G plan cheaper?
HI, just wondering if anyone had any problems with their sign in. When trying to sign in to the account reactivate your account or login in to your account always comes up. With that being said, payment has come out of my account for this month. I am...
I would like to reduce my rings to four for voicemail to answer my phone. Currently it takes 8 to 9 rings before voicemail answers, and for that reason no one is patient enough to wait that long.
I accidentally changed my dad's account to my own email address, without realizing I did so...now when i try to log in it has my email address to log in, but of course logs into my dad's account.I have not been able to sign into my own account since ...
I havent used my phone for 3 months and now not able to pay for my service to re activate, need help with activation
Cannot receive or make calls, phone dhows connected to network
This is Natalie MarquisYou guys took out 44.80 out of my bank account and then you guys go disconnected my phone cause I made a payment 44.80 so it shouldn't of got disconnected im not happy either you need to refund my money or turn my phone back on...
I transferred my phone number from another provider to my existing phone almost a month ago. I can receive phone calls, but I can't make one from any location I've tried. It just tells me the service is unavailable and advises me to use Wi-Fi instead...
I’ve used up all of my data bc workers cut our internet cable and I was forced to hotspot for work. I bought and extra 3 g but need more for the coming weeks.
How can I transfer the funds in my account to my wife's account? I know it'll will carry over and I can use it later, but I want to transfer it. Thanks.
I transferred my phone to PM, I'm unable to receive SMS messages. Additionally, my new account with PM isn't functioning anymore. The message I receive states: 'We’ve noticed you have an active Public Mobile service and would like to confirm your ful...
Are there text and data options for travel to Bhutan and Taiwan
duplicate thread
Hi i have a phone number xxx-xxx-xxxx i activated this number 6-8 months ago this number has an auto pay on my account and i do not remember email this number is associated with. I am trying to reset password and email i resetted the password but i d...
Why I am not able to make international calls even i have free minutes in my subscription.
I am waiting for the text message to allow the porting of my number. It’s coming from Telus. I’ve also had the eSIM not activated, but on my iPhone it does show that it’s there, however, there is no signal. My Telus line is still active. Just wonderi...
Hi there,I am still new to Public. I can find my July-Aug invoice, but I can't find the invoice of my first month, that's back on Jun 30th.Could you please help with this?Thanks,Justin
I was about to activate my account but now I don’t want the account how can I cancel my account?
I have changed providers and got a new phone. Also transfered my number to new provider. My new phone has an esim and the old phone has a physical sim. Here's the problem I don't get texts to my new phone it all goes to my old phone. I have turned it...
I received the SMS text in order to transfer my number, I got everything transferred correctly, however, I can't receive calls, I can only make calls. Everything else works fine.
I use a different account to send this message because I can't log inWhen I try to log in I get a this message (We've noticed you have an active Public Mobile service and would like to confirm your full access)I don't get the code because I can not r...
The subject says it all. It now says RCS not supported when I try and turn it on. I've already tried clearing the cache again and restarting my phone and taking out my salmon putting it back in and following any instructions I could find online. As i...
