Community

Can't send texts without wifi

My son has an iphone XR and the $15 dollar plan. Despite it supposedly having unlimited text messages, he can't seem to send or receive text messages unless he's on wifi. (which defeats the whole idea of him having a phone - i.e. to be able to get in...

Activating public mobile account

I get the message that I am connected and set to go but I am not. Data usage continues to stay at 0. 

not able to port my number to a landline on new carrier (rogers)

Trying to moving my PM number to a landline with Rogers. Port partially working. Can send calls on Rogers, but cannot receive calls. PM sim card still active on cell phone. Circumstances have changes, need to use a land line. Contacted Rogers on Marc...

I cannot receive SMS messages and thus cannot login. Please help.

Hello,I bought a plan from Public Mobile today and tried to replace my pre-existing Rogers physical SIM card with the eSIM card that I got from public mobile, however after waiting many hours and trying to troubleshoot it myself many ways, I still ca...

eSIM activation stuck – “Subscription not activated” / QR code not received

Hello,I am trying to activate my eSIM, but the process keeps failing. It gets stuck at the activation step after the “Hold tight while we activate your account” screen, and then shows the error message: “Subscription not activated.”I have attempted t...

Koodo to Public Mobile

Hi,I want to transfer my two numbers from Koodo to Public mobile. Is there a easy and quick way to do so?

why are some texts delayed?

I just received a text today that was sent last Thursday, and in conversation with a relative today who is also on PM she commented that she's receving some incoming texts hours or days after they were sent. Is anyone else having this problem? Does a...

toll free numbers

Every time I try and call toll free numbers either 800 or 866, I get a message this call did not go thru or cant be completed as dialed. Why is this happening?Thanksdwight

URGENT: Login Error 'Something went wrong' - Cannot install eSIM

I paid for the $33.90 plan (eSIM) for J*Y*. My account number ends in **33, email adress is g********l.com. I cannot log in to the app to install my eSIM due to a 'Something went wrong' error. Please send me the eSIM QR code manually and help with th...

Caller ID name showing — how to remove it?

Hi everyone,I noticed that when I call or send SMS messages, a name is displayed to people who don’t have my number saved.I would prefer not to have any name shown for privacy reasons, and only have my phone number displayed.Does anyone know how this...

Considered new customer if I port from PM to Koodoo

Looking to take advantage of the 80GB (or 78gb as I don't want to link my bank account) and am curious if I am considered a new customer with koodoo if I port over? 

Payment

Forgot email and password for my son

Hi,my credit card is expired and can’t access to my son’s account so how to change the email?thanks

Have credit card on file and plan expired!

I have a credit card on my account and I got message my subscription is expired! I have lost the 50% off deal from this past January!How do I get this rectified? I did nothing wrong from my end.

ESim not working and either will the QR code

my account was activated and paid for. tried to download the asim and I couldn't so then I found the email with the qr code, scanned and not was not successful.... HELP ME PLZ I've gone a we

Changed subscription plan. Charged twice. Refund?

Looking for help. Changed plan before renewal and $44.50 was charged on March 28th and changed to lower plan same day and same was charged $39.50. would the previous charge be refunded back? 

Something went wrong please try again later

Hello. I've just signed up and received the confirmation of purchase email with instructions to complete activation with the app. I downloaded the app and when I try to sign in I just keep getting the error "something went wrong please try again late...

HELP! Charged full amt but have visible 50% discount

Help please!I have $40 plan from January with 50% promo visible. When my daughter paid last subscription fee, she was charged full $40.How can I get this overpayment fixed?

Getting a refund

Hello, I signed up with Public Mobile a few days ago, ported my number from Freedom Mobile.I unserstand it takes time to port, at the swme time it said LTE + and 5g and kept switching between the two, and I had to restart my phone twiceSo I went to F...

I want to close my account so public mobile stops charging me

I want to close my account, but I lost my chip and I realize I cannot access my account online as I changed my email a few years ago, what can I do? Can someone help me? Please note it is for teh account of my son so I am using my own account to addr...

Number transfer

Tried to transfer my number from here to Virgin mobile Accepted the text request but never worked. Cant get thru to support to port out, only port in. Can anyone help?

Plan cancellation refund

I would like to have the refund of the last payment since I have cancelled my plan.

How to my account number

Can you give me my account number 

Unable to make payment with same debit card

Hello, I’m unable to make payment with same exact debit card that has money in it. This is the first time it happened. 

2FA and Voicemail Access

I have tried all of the recommendations that the chatbot suggested but none work. When a 2FA is sent to verify my account, the request goes to the number that I signed up with and not the number that I had transferred in. Also when I press #1 for voi...

I want to stop automatic payments from my card?

I want to stop automatic payments from my card. how can i stop it, and pay as you go