Community

My sms is not working after the number port

My voice and data work but my sms/RCS  doesn't work I created a ticket multiple times and no one gets back to me at all. It's been several days now. Soon my Fido sim card will be deactivated and if I can't get anyone to fix my issue with public mobil...

Public mobile service not working for my daughter after transferring from Freedom

Hi everyone,I transferred my daughter’s phone number from Freedom Mobile to Public Mobile, but since the transfer she cannot make calls or receive any calls.We contacted Freedom Mobile, and they confirmed that the number has already been transferred ...

Urgent: SIM shows SOS after successful port-in from Fido

Hello Public Mobile Support Team, I need urgent help with my newly activated SIM card. I received my Public Mobile physical SIM card today (January 29) and completed the activation process by following all the instructions. The system shows that my n...

Public Mobile Number Not Fully Activated

@CS_Agent I recently switched my carrier to Public Mobile, but my number does not seem to be fully activated.

Data is working, call and SMS doesn’t

My line was pulled five days ago from Rogers, after confirming transfer successfully.  I’m able to use data. However, I can’t make any calls nor send/ receive SMS until I turn on the old Rogers line. This is so wired.When I go to iMessage, I can’t se...

Recover my previous public mobile number

@CS_Agent My old public mobile number was release. In case it is still available I would like to claim it under a new sim. I have a new sim handy. Please assist.

Anyone else not able to pay their account so have no phone as per your account is on hold?

I got a text on Jan 26th that my subscription didn't renew. They immediately put my account on hold even tho there is a credit card on file. I have tried 4 different credit cards but all it says is can't process at this time. It's now day 4 and I sti...

Failure to dial out

My PM subscription started 2 days ago.  Worked well.  But since this afternoon, I cannot dial out.  It says “call failed”.  How to remedy?

SMS not working

I ported my number to Public Mobile, and SMS has not been working since then. I submitted a ticket but haven’t heard back yet.

Charged extra $20 despite just receiving my sim

registered for the $20 flash plan and paid for a Sim and subscription. got my Sim today and set it up but I had to pay an extra $21 and theyre saying my plan is for $40. 

Porting number from Freedom to Public Mobile

Initiated the activation of my public mobile account on Sunday to get the 50% off promotion.  Then  proceeded to start the steps to port my number.  The request to confirm porting through text was confirmed.  Confirmation was sent.  Yet my Esim is st...

Re: Number Transfer: Troubleshooting Steps

Hello, I've sent multiple messages for support on this issue. My number was half ported and SMS does not work, and I have not received a response after the issue in five days. Please send a response ASAP as this issue needs to be escalated. 

New account

Hello, i had placed the order of a new Sim on January 26th, 2026 as I'm looking to switch my networks. I have not received my Sim card yet for activation, it's been a 5 days and I need to cancel my previous network or i will be charged for another mo...

Number Transfer: koodo mobile to public mobile

i have transferred my number from koodo mobile to public mobile. I have received the port message from Koodo and response yes. Now im out with koodo but didn’t receive anything from public mobile. I have raise 2 tickets already with CS agent and no r...

Incoming calls and Text not working

Its been 2 days. Please fix it my jobs rely on calls. This is insane. 

Phone not receiving incoming calls or texts

I ported over for almost 4 days now from Rogers. Unable to receive calls or texts. RCS not working either. I have disables all other sims on my device, leaving only PM's esim active. Rebooted and nothing worked. Regretting my switch so far. Please as...

Can you check my ticket

Can you check my ticket?   I’m in a live threatening situation and need the phone service public mobile promised!

Re: [UPDATED] Support Updates: 50% Flash Sale Promotion

How many days are we expected to wait for an answer? 

Why is no one helping me to cancel subscription?

I'm in and odd state where the app doesnt give me the option to cancel the subscription. I can only request help but no cs_agent is responding. Its been since the 26th of jan since i made that request.

Transfer number

I need to submit a request to my old provider to transfer my number as I missed the text message within 90 mins. I can't log in to my account because it's asking for phone verification. How can I send the number transfer request?

Ordered an Esim and payment was approved but it told me to contact support

QR or passcode

How do I get a QR code or passcode to set the phone up on my new iphone 12

call go straight to call ended

Port list phone number

I need help to port my lost phone  number, l think l can do that by esim, is that correct?

Transferring phone number

How can I transfer my phone number to my new phone? They sent me a confirmation sms message to confirm it on my old phone but the message is failed to send every time. Thanks 

Not Receiving Inbound SMS

Hi,I’m a new Public Mobile subscriber on an eSIM and I’m having a persistent issue with inbound SMS. What works:Calls (inbound + outbound)DataOutbound SMSRCS connects successfullyWhatsApp and other data-based messaging apps What does NOT work:Inbound...

Credit card stolen, want to avoid a problem when my account is due in days, can I pay another

What should I do they said the card will be at the bank in 8 days