Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
After your email advising about the 3G charge we changed our phones to Samsung A17 4G LTE/5G and our SIM's of the old 3G device. Using the IMEI to check from the new phone it shows not valid. Was the IMEI # transferred from the 3G device? what is the...
I can't subscription to a lower plan it only gives me the option for higher, i already pay $50 for 150GB (more then I need) an id like to change to something more practical
When I call Michigan the operator comes on before making the call and says long distance charges may applymy plan includes Mexico and USA will I be charged long distance
I have a Motorola g5 phone. I received a e mail saying that i may have a3g phone. Just letting you know my phone is a4g LTE
I’m trying to activate my husbands iPhone 14. When I get to activate now it asks for his number. It is saying it’s invalid. Can’t even submit a ticket to get an answer id just like to chat with a person.
You took two payments from my account of $45.20 Please reverse one charge immediately Regards Joanne
My Son is homeless in another province and we had no way to communicate with him. I bought a cheap ($50) cell phone and the cheapest plan for texting and calls ($22/mo). I pay for the monthly service.When I setup the phone Public would send a verif...
I lost my services a few days ago and I am trying to make a payment to get my cell service back but it is trying to make me get a new number
I need a service ticket
Hello,I was having issues with mobile data.So I tried dialing *#2263#and the response I got was:Public Mobile MessageConnection problem or invalid mmi codeThe initial error I had gotten when tried to use an app that required network connection was:Ne...
Hi All,Hi, my name is Milena. I am a fool first of all, and thank you all for welcoming me to your community. I've been under a lot of stress, and eating pure garbage bc my kitchen is under a fix. I noticed a haze bulding around my congitive abilitie...
Just wondering if anyone else might be having problems switching between wifi and data, vice versa seems to work fine, just when I leave a wifi connection. Last few days I've had to restart to get data going. Thought it was a phone problem(Samsung A3...
I get "payment failed" message when trying to purchase add on, even though 1) CC have been charged and 2) when trying a second time, the amount charged do appear on my account (see screenshot) I am in the US, I need to call my bank for an other issue...
lost phone
My phone loses its mobile data due to the Sim card not recognizing my phone number? can you help work this?
I have an existing acct with public mobile and it is linked to an email. Outlook has locked me me out of that email account. I want to remove that email. ***Message edited by CS_Agent to comply with the Community terms of service.
I want to discontinue service and I have already thrown out the Sim. When I try to sign into the portal, it sent a security code to my email, I entered it, then it trying to sending a security code phone number as well. I dont have Sim any more, so I...
I used to live in Sarnia, Ontario, and recently moved to an apartment in Toronto. When the building management tried to add my number to the buzzer system, they couldn't, and said that my phone number is not local. How can you help me resolve this is...
On May 12th 2026, I received a message from Public Mobile pretending inaccurately that I use the 3Gnetwork on my 50 GB data on the 5G network SIM card that I bought from Public Mobile in December2023. On my Samsung Galaxy A52 5G in the upper right si...
I’ve been charged double on my debit account. Anyone else have this issue? How do I get one charge refunded?
My esim didnt download wanted my old number thru trlus and can verify bc I can accept texts...need help
I signed up, and shortly after I ported in my number.Any time I try to login to publicmobile.ca, it wants to send me a security verification to my old # (which was a temporary number as I ported in). Can this be fixed? Not sure how this oversight is ...
My subscription was charged 2 times in April charged again in May. Why wasn't it credited for next month
Hi everyone - is there a way to get more detailed billing information? I need to submit my mobile billing for reimbursement at work and they require the billing to show details on the service provided as well as the associated mobile number.
What do you do when the system won’t let you submit a ticket??? I’ve tried 3 times now, and it says submission error??? Everything is filled out, no empty fields. I need help as I have an account but NO service for 2 days!!!
Just echoing comments by other users. Here in NS - both my husband and I experiencing frequent disconnection from network, have to restart phone. What’s going on? Started yesterday.
First time doing this, and first time with a problem with public mobile, but I was charged three times this morning for my usual monthly bill. A little disappointed that I’m being told (by the chat support) to make this post about it. Would have appr...
My service was working until yesterday but suddenly stopped.I have not changed my payment method.When I try to resubscribe, it says my promotion will be removed.I believe my account was paused or deactivated by mistake.I would like to keep my current...
Why am I can’t get incoming calls ? Only outcoming
