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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2830 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30634 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42405 Views
  • 185 replies
  • 29 Bravos

I want to port my public mobile number yo another provider.

I have been trying to reach out to customer service without any luck. The new provider sent a port request but i did not receive any text. I have created 2 support tickets and have been trying for the last 3 days. I am sorry but I am very upset with ...

Ashraf01 by Great Neighbour / Super Voisin
  • 175 Views
  • 2 replies
  • 0 Bravos

eSim iphone 15 set up help

Hi, after going through the set up to port my number over to Public Mobile I  have an issue getting imessage to work? Data works and calls etc.It might be because in cellular settings under sims it created the public mobile sim as "secondary"? Is the...

its_corvan by Great Neighbour / Super Voisin
  • 169 Views
  • 2 replies
  • 0 Bravos

Points balance after redemption does not add up

Hi all, just redeemed 15 points for a $15 discount towards next month's bill however the Public Mobile balance does not add up and is lower than it should be. Has this been seen before?Started with 29.2  minus 15 = 14.2 (however PM points balance sho...

CY63 by Great Neighbour / Super Voisin
  • 347 Views
  • 8 replies
  • 1 Bravos

Account access

I don’t have access to my account. It says forbidden. And log me off automatically. I put my a email and password and receive the evensafe code and system don’t let me in. Pay for a plan 50 gb data and I don’t have service 

giovanniasp by Great Neighbour / Super Voisin
  • 157 Views
  • 2 replies
  • 0 Bravos

restarted my phone

I just received the PM message that says welcome and to restart my phone. I still have 2 signals , one from my previous network and one from PM. Should I just wait? 

PatrishaR by Good Citizen / Bon Citoyen
  • 154 Views
  • 2 replies
  • 0 Bravos

Resolved! Horrible customer service support

I want to cancel my plan and I would like to talk to someone about it  I have tried everything I don’t even have an account  

Selly by Great Neighbour / Super Voisin
  • 257 Views
  • 3 replies
  • 2 Bravos

Resolved! How to get help

I need to talk to support

Kings by Great Neighbour / Super Voisin
  • 167 Views
  • 2 replies
  • 0 Bravos

Resolved! roaming plan

Do any of the quebec plans include the Roaming to over 100 countries option ??

sonnygye by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 0 Bravos

Resolved! no service need help

After I subscribed the plan $23/6GB , but I don't have service. 

Estherfc by Great Neighbour / Super Voisin
  • 100 Views
  • 1 replies
  • 0 Bravos

Resolved! private ticket

Need help to set up a private ticket to activate my subscription

CYNTHIA9 by Great Neighbour / Super Voisin
  • 134 Views
  • 1 replies
  • 0 Bravos

Resolved! Koodo Prepaid Number Transfer

looking for help from a customer support agent to transfer my koodo prepaid number to my new public mobile account .  thanks.

kiki55 by Great Neighbour / Super Voisin
  • 179 Views
  • 2 replies
  • 0 Bravos

Number porting

How do I know if my current phone number is eligible to be ported to public mobile? Freedom mobile said they couldn’t port my number

Alexantr8 by Great Neighbour / Super Voisin
  • 173 Views
  • 2 replies
  • 0 Bravos

E sim not activated

I recently joined public mobile and when I initially entered the IMEI number it said that it was compatible with my Samsung Galaxy S20 ultra.After downloading the Public Mobile App in order to complete the subscription,  it indicated that an eSim was...

Sfiorido by Great Neighbour / Super Voisin
  • 168 Views
  • 2 replies
  • 0 Bravos

Network not available

Hi all, I have in my top right hand of my screen. I can not receive calls and my network settings say they are not available, mobile state disconnected? I have not changed my plan? Toggled flight mode on and off. Restarted phone. Talent out Sim card...

HeidiAstin by Great Neighbour / Super Voisin
  • 253 Views
  • 6 replies
  • 0 Bravos

Do I need a SIM card to lock in the plan?

Hi all,I want to subscribe to the 29/month 5G and noticed that offer ends Dec 2. It takes 2-3 days for the SIM to ship. Am I locked in that plan as long as I pay before Dec 2 or do I have to wait for the SIM card to lock in that plan.

LJS1 by Great Neighbour / Super Voisin
  • 204 Views
  • 5 replies
  • 0 Bravos

Resolved! New Subscriber: Can't get verification code

Hi all,I just subscribed a few minutes ago and was porting over from Telus.I confirmed the message that asked me if I was trying to port my number. Now, Public is trying to send me a verification code to complete the setup of my account, but I don't ...

MD11 by Great Neighbour / Super Voisin
  • 217 Views
  • 3 replies
  • 0 Bravos

Service not working

Service not working.  I am a new subscriber, and although the eSIM is installed, my telephone number does not function

Remlab by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

Unable to setup e-sim

Hi All,im new to public mobile. Just made a purchase and stopped my account from the old carrier. But i have problem of activation. It appears that e-sim card is not installed properly. When I login to my public account, it sent me verification code ...

TORCZ by Great Neighbour / Super Voisin
  • 256 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting Team Phone Number

Hi,My authorization SMS didn't go through in the 90 minute window. I contacted the the old carrier and got them to release the number but now I need to get in touch with the porting team to reinitialize the request since I first requested the transfe...

Vikki_S by Great Neighbour / Super Voisin
  • 201 Views
  • 3 replies
  • 0 Bravos

Phone not working

I have just updated my CC info and phone still isn’t working 

GayleC by Great Neighbour / Super Voisin
  • 153 Views
  • 2 replies
  • 1 Bravos

Resolved! Payment discounts

My ongoing subscription has not been changed but my monthly payment has been increased from $6.78 on May 15,24 to $14.69 from June payment up till now.I have not received any text or discount code to apply.Please let me know the reason why I’d gotten...

East-11 by Great Neighbour / Super Voisin
  • 171 Views
  • 1 replies
  • 0 Bravos

LD minutes not showing

Hi guys, new convert to PM on the $35 US/MEX plan with 500 LD minutes through a FB link but three days later minutes are still not showing in my subscription.  My husband signed up using the same link and was able to use a 50% off code but I wasn’t n...

Lauron by Great Neighbour / Super Voisin
  • 194 Views
  • 3 replies
  • 0 Bravos

Resolved! Number porting

Hi all, New to PM, coming from Bell.. I purchased an eSIM, then ported my old Bell number. I can send and receive calls to my Bell number as I would have expected. However, if I go into my iPhone and look at the eSIM, it does not display the number t...

mjknoxie by Great Neighbour / Super Voisin
  • 293 Views
  • 4 replies
  • 0 Bravos

No Data

I am a new subscriber to Public Mobile and am using an ESIM . My phone is working , but, I have no Data.I am on the US-Mexico-Canada plan. Have tried to find answers using the chat line -but no success.Has anyone else in Halifax area had a similar pr...

Moomba13 by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

Resolved! How long does it take for CS_Agent to respond?

I have no cell service and am unable to login to My Account. I've been waiting since Friday afternoon and have not had any response from CS_Agent. How long does it take to get a response?LOL I just got a email from PM saying my account is put on hold...

DarkPhoenix by Good Citizen / Bon Citoyen
  • 562 Views
  • 7 replies
  • 0 Bravos

Activation Unsuccessful Help

Tried to complete a new activation. Got an error message inactivation unsuccessful and to contact support. Here I am trying to find a way to contact support.... Chatbot useless.

Charbar81 by Good Citizen / Bon Citoyen
  • 346 Views
  • 10 replies
  • 0 Bravos
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