@BMRV wrote:
Please help.
I am trying to switch from PM to Rogers (unfortunately). The Rogers rep kept my old SIM card and gave me a temporary phone number. I replied to the text from PM authorizing the number transfer. I got an SMS several hours later saying my number porting attempt was "dropped". Now I can still log into PM app using email, but cannot switch SIM cards to the replacement I had to buy because identity verification for that step is by SMS only. Neither Rogers nor Telus can help.
Hello @BMRV
You need to contact Rogers again and ask them to try again. In the mean time, contact support and advise them you are porting out and you have already approved the port by saying YES to the text. If possible, take a screenshot of the text request with the yes as proof.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
