Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I change my plan, do I lose my current points and rewards
Constantly asking to verify account and keeps looping and asking over and over. Please fix this garbage
I need to change my pin
My service was suspended, I updated my credit card information now. When I’m getting my service back?
I don't think it's acceptable for my service to be suspended—not once, not twice, but three times—due to system issues! I've had a subscription set up since opening my account, and my bank account has never had any problems. But for some reason, my a...
Hello everyone. If need assistance from a PM representative, is it faster to go through the chatbot or to private message. It has been a while since I visited here so not sure what is now the preferred procedure.
I have never seen such poor access to customer service. The online system keeps me going around in an endless loop that leads nowhere. i just need to chat with a human being in customer service, does Public Mobile employ humans ??? Do they give a **b...
I am trying to call a hospital in Malta from Canada. I see the Hospital Name shows up on my display but Public Mobile comes on an says the call cannot go through. I have 300 minutes of International time on my account.
I had the same issue, and updated my card number. Still no service on my phone and I but it down thinking it would refresh.
I lost my phone while travelling in India , can't login to account to disable my phoneThere is no public mobile contact number, how do I deactivate my sim
After 80 days, my port out request finally succeeded.Now I have noticed that Public Mobile was charging me for service while my account was on hold for 90 days.I explained this in a message to them and got hit with your port out happened the 1 day in...
Received emails confirming the discontinuation of old provider and new service from Public. However, in the process, we missed the text message from Koodo to reply 'yes' and removed the old Koodo SIM card thinking that all was complete. We put the ca...
I'm still having issues with activating the esim steps on the app. I don't have a QR code in my email. I can't log in on the app.
Hi there!I had to reset my phone and i lost my eSIM, now i cant get it back, could you guys send me another QR code please?
Good evening. The old ticket was a complaint that my payment method was not being accepted. Upon dozens of attempts to log in, and your IT team determining that there was nothing wrong on their side and I was entering the postal code in wrong (I was ...
Hello,I am contacting you regarding two issues with my account.1. Billing and Available FundsI am currently subscribed to the $40 60GB plan with a 50% discount for 24 months, so I should be paying $20 per month.However, my recent automatic payment se...
How come this happened- and how do find out what the PIN is. Help please
Good evening!Does the $40 Canada US Mexico plan mean that you can use it from US and Mexico or just call to US and Mexico?
I need to transfer my PM account details from one phone to another
Can’t seem to change my email address
I am abroad and can’t receive text messages on my Public account. Trying to port the number to Bell and need to approve the transfer. What can I do?
how should I maintain my current subscription
I noticed they have deals right now until March 25 - $50 for 150 GB instead of the usual 80 GB. Do they offer these type of deals often?
Hi, I want to change my subscription for the CAD 20 month, but I dont see that option there, why? and how can I change that? thank you
Dear Public Mobile Support,I am having an issue transferring my phone number xxxxxxxxxxxxxxxx to Freedom Mobile. I received a confirmation message and replied "YES" as instructed, but the porting process did not complete.Could you please check and re...
Hi,My current plan is 50GB of data for use within Canada & the US at 4G speed. In my rewards section I have three options for claiming extra data:5 points for 5 GB, 10 points for 10 GB, 15 points for 15 GBI was wondering if this extra data could be c...
I have ported in a new number on Jan 25, 2026. However, 2FA keeps sending to the old number last night and today. Can you please check? Thank.
Flavius I set up a couple of tickets...very confusing.... my account and my husbands have been confused...Public is bad at top up..we got asked to pay an account...i iust changed profile to correct to my name (account number removed) $28.25 My...
