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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22048 Views
  • 181 replies
  • 24 Bravos

No texting

I just switched to you guys yesterday. My data works fine. My calls work fine. But my texting does not work. 

BrianEarl by Great Neighbour / Super Voisin
  • 226 Views
  • 6 replies
  • 1 Bravos

Voicemail Problems

I know that I have three voicemail messages (and the indicator on my phone says I have voicemail)  but when I dial into the voicemail it says I do not have any voicemail.   Also I set up a custom voicemail message but it never plays only the default ...

NannyC by Great Neighbour / Super Voisin
  • 240 Views
  • 6 replies
  • 1 Bravos

Resolved! receive call from 2 iphones

Hi, I recently change my iphone. meaning: switching the SIMM from 1 to another and also transferring all data and application. Everything is working fine, but a funny thing is happening: I receive call now on the new phone (with SIMM) and also on the...

tnh by Good Citizen / Bon Citoyen
  • 131 Views
  • 2 replies
  • 0 Bravos

Activation

esim card was selected by mistake. Was charged $5. But reallyI need the regular card. If I purchase the regular sim card and put it in can I still continue with the activation?

PAW by Great Neighbour / Super Voisin
  • 96 Views
  • 1 replies
  • 0 Bravos

Can I cancel and come back?

My daughter has... 1gb at $25New Clients get... 4gb at $24 Can I cancel and resign up for my daughter at the 4gb plan?Also, can I keep the phone number or do I have to port out and come back? 

Frank_M by Good Citizen / Bon Citoyen
  • 240 Views
  • 5 replies
  • 0 Bravos

Resolved! no SIMM Available

My friend has just moved from Fido to Public Mobile. He is using an Iphone. He now get the message: no SIMM Available, intermittently. He has either to reboot or to unload the SIMM to made it work again. Does anybody know the solution for this proble...

tnh by Good Citizen / Bon Citoyen
  • 122 Views
  • 2 replies
  • 0 Bravos

Data connection not working

I used to use Koodo before and I changed to Public mobile yesterday. Phones calls messages everything is working but my data connection is not working. I didn't change any settings or did anything. Did anyone else find this problem.

Mushfiq by Great Neighbour / Super Voisin
  • 152 Views
  • 4 replies
  • 0 Bravos

Resolved! activating my account

I subscribed for the plan and selected the e-sim. unfortunately my device does not work with e-sim. I purchase the physicals sim card. How I can have my plan activated. Also I want to get the credit for the e-sim I paid. 

Mohammad1984 by Great Neighbour / Super Voisin
  • 205 Views
  • 3 replies
  • 0 Bravos

Resolved! Hotpot data sharing

Hi Public Mobile Community, Does anyone know if the $34 5G plan allows hotpot data sharing?  I already have my hotpot turned on but still don’t seem to be able to get that working.thank you!  

MissChanChan by Good Citizen / Bon Citoyen
  • 212 Views
  • 3 replies
  • 0 Bravos

Reach agent open ticket

Trying to reach agent getting message ooops. Something went wrong, this is happening for few days

Fdrcamb by Good Citizen / Bon Citoyen
  • 119 Views
  • 2 replies
  • 0 Bravos

Refund

We paid on October 25, 2023 for 2 sim cards of amount $33.60 

Trying to log in to change my plan, but stuck in activation loop

I have been trying to change my plan and have been a customer for many years.  However, when I log into my account it send me to a page telling me to complete activation. I don't want to activate a new line, I want to be able to change my existing pl...

CoralCoral by Great Neighbour / Super Voisin
  • 160 Views
  • 3 replies
  • 0 Bravos

Resolved! Lost simcard

I want to order a new sim card. My son has lost his sim card

Reinitiate phone transfer

My wife is having issues transferring her phone number from her previous provider to Public Mobile. She accidentally switched her SIM card before confirming the transfer and the transfer has cancelled and she now has both accounts active. We need som...

Liam9 by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferring old lost phone number

Hello. I have recently come back to Canada from Japan. Last year 2023 in March was the last time I payed for my physical Sim card. I moved to japan for 9 months so I did not pay for my Canadian phone and lost my original phone number.I just bought th...

Hannah9 by Great Neighbour / Super Voisin
  • 254 Views
  • 4 replies
  • 0 Bravos

Service

Payment how do I add my debit card to pay my bill 

Rick16 by Good Citizen / Bon Citoyen
  • 139 Views
  • 3 replies
  • 0 Bravos

Re: CID

When I call someone it displays to them "British Columbia". How do I get it to show my phone number instead?

Pygormus by Great Neighbour / Super Voisin
  • 86 Views
  • 1 replies
  • 0 Bravos

Resolved! I canceled my plan.

I already canceled my plan a few days ago. I didn't pay next cycle. But I have questions. I can't use internet service like youtube, instagram.  calling too? , can I call someone?My phone number is still active after 90 days, my phone number and acco...

jioo by Great Neighbour / Super Voisin
  • 218 Views
  • 3 replies
  • 0 Bravos

I have a $15 plan want to change to the $24 promo plan

hi there.  I am interested in changing my plan to the promo $24 dollar plan which has 4G data.  Currently I have the $15 plan. Would that be possible?  Also if this change can be done, will I loose my loyalty $$ off every month?  Thank you!

Shirazr by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

Change order of data use

It's my understanding that Add-On data only gets used after plan data is used up. Can this order be changed?I'm about one week into a billing cycle and have about 7 days left on some Add-On data purchased in the middle of the previous cycle. I'd like...

SalsaCycle by Great Neighbour / Super Voisin
  • 128 Views
  • 3 replies
  • 1 Bravos
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