Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there, I am a user in Canada-US-Mexico plan. Can I use data for the internet when I tarvel to Alaska? It is a part of the US but not on the mainland of its territory. Thank you.
I followed the steps to activate my esim, received the text from my old carrier asking me if I authorize the transfer of my account to Public. I said yes, so they cancelled my account with my old carrier, but the Public mobile gave me a message "Sub...
Hey my wife's phone was lost. We have a spare phone but she cannot log in to Gmail as it requires 2fa over sms. We cannot get into her public mobile account without Gmail. I have a new SIM card for her phone. How can I switch to it? We are happy to v...
Hi,I am trying to register an account with HK Ticketing, but I am not receiving the verification code via SMS. I have already confirmed with HK Ticketing that the message was sent successfully. The sender name of the SMS is "iATSMS." Could you please...
I have an active phone plan but am unable to access my account. This is because I do not have access anymore to both the email and phone number that a code can be sent to to verify the login. It is using an old email address I don't use anymore, and ...
I joined Public Mobile last week and tried to use my sister's referral code, ******. There were problems with my activation though, and I'm not seeing the $10.00 off my next bill and she's not seeing me as a referral. Our brother signed up last we...
I have a data plan, but the only time I can access the internet is if I am hooked up to WiFi. My area had 3 power outages in 2 days and that's when I realized my data does not work. When I'm away from home, I cannot access any apps or the internet, i...
Hello there, It seems my service is disconnected. I have had a credit card set on this account and I have had this for more than 3 years now. I tried to find what the problem is, but I couldn't see anything in the profile. Please help ASAP. I am stuc...
Hi, guysI need your timely help. Coz you guys made mistake and charged me wrong on April 20 & 21.Since I suspended my monthly mobile phone plan on the final day of my plan cycle, I.e. at the late night of April 20.Therefore you guys cannot charge me...
I purchased the esim plan and it told me my phone was compatible with esim but after downloading the app and trying to get the esim on my phone it said it wasn't compatible so is it possible to get a refund and just order a physical sim? or what shou...
Hi,I am going on a Alaskan cruise this summer and was wondering if I can use my phone. I have the North American package but doesn't seem reliable when I go to the US. We are stopping at ports along the way and would like to use it if possible.Terry
Hello, I set up my teen with a public Mobile number and account last year. I wanted to upgrade their plan to add more data however the login isn't working. We put her number into the forget email/forget password boxes but it says the number is invali...
Hi, a year ago i created my account and paid for a SIM, however, it has never shown up. I want to join Public Mobile, and paid the initial fee. Can I get the SIM sent please so I can join?
Hi Public Mobile Support,I am unable to log into my account through the Public Mobile app, although I am able to log in successfully through the website using the same credentials.I understand that accounts may be temporarily locked for 3 hours after...
Huge problem.About a year ago I attempted to activate a Public Mobile line. The activation did not appear to complete, so I later created a second account using a different email address and successfully activated the phone number I have been using e...
Lately when I make an outgoing call its just silent - the screen says calling but there is no sound. so I hang up and call again and everything is fine. On the same note, sometimes when I get a call I cant her anything for the first 5 seconds. I a...
I wanna open an account and try to active a physical SIM card which was used by my MOM before. She just switched the physical SIM to eSIM today. However, during my new account activation, the error "Invalid SIM card Number, plz try again." was showi...
