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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2980 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17968 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 29196 Views
  • 184 replies
  • 27 Bravos

Resolved! Text messages

I am not receiving text messages from Revenue Canada and Service Canada for two step vérifications

LeonardB by Great Neighbour / Super Voisin
  • 233 Views
  • 4 replies
  • 0 Bravos

Resolved! how to contact customer service through message?

new to PM. try to transfer my phone number and showed invalid IMEI. try open a ticket the and the link with error, there is one more option I want to try. contact an agent through a private message. can anyone help me out. thanks.

kevin888 by Great Neighbour / Super Voisin
  • 190 Views
  • 1 replies
  • 0 Bravos

Hi, Looking for referral code/ fix texting

I recently joined and have been unable to receive text messages. Additionally, I would like to refer my wife in order to receive a discount, but I'm having trouble figuring out how to do so.

mesopotamian by Great Neighbour / Super Voisin
  • 196 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot send or receive picture texts

I got a new phone in March (OnePlus10)with a new SIM card but same number. When I got my phone set up, I could no longer send and receive picture messages in the Google Message app. I've cleared the cache, ensured settings allowed for automatic downl...

My account is locked

My account is locked and i want to get into my accountvto update my payment method.

Woodworker by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 0 Bravos

opening new account

when starting a new account and you keep the same phone number how long does it take to get service?

edt60 by Great Neighbour / Super Voisin
  • 238 Views
  • 5 replies
  • 0 Bravos

Saved Data

Hello, I'm on 25 $ plan and i have about 40 gb of data from previous. Do i lose these data if i subscribe to the 15 $ plan.Thank You

Alighuneim by Good Citizen / Bon Citoyen
  • 266 Views
  • 6 replies
  • 0 Bravos

Subscription

My price has increased from $21 to $26. No notice and why?

moose46 by Great Neighbour / Super Voisin
  • 239 Views
  • 3 replies
  • 0 Bravos

Trouble porting phone number

I have signed up for a new Public Mobile Account.  Not able to import number from Cityfone account.

WatCleo by Great Neighbour / Super Voisin
  • 195 Views
  • 3 replies
  • 0 Bravos

New credit card requirement

Good day,I noticed there is a new recent requirement for credit cards.Prior to May 2024, all you needed to enter is the CC number, expiry and 3-digit CCV.Now, it's also requiring a postal code associated to the billing address.I actually use prepaid ...

Raul_Davalo by Good Citizen / Bon Citoyen
  • 281 Views
  • 6 replies
  • 0 Bravos

Account pin and number verifying

my number is stuck on verifying for close to 24 hours now and I’m not able to use the number for my iMessage/Facetime. I also don’t know how to find my account pin. Any help is appreciated 

Jess1995 by Great Neighbour / Super Voisin
  • 179 Views
  • 3 replies
  • 0 Bravos

haven't received a SIM card by mail

Hi Ordered on April24 and estimated delivery date on May3. Still haven't received it yet. Is it normal or any number I can reach to? Please advise. Thanks!

Toadette24 by Great Neighbour / Super Voisin
  • 188 Views
  • 4 replies
  • 0 Bravos

Mobile Data

I am having issues with my data, I have lots left, and I have tried the network reset but it still is not working. It seems to work on and off. 

Taylor123 by Great Neighbour / Super Voisin
  • 288 Views
  • 7 replies
  • 0 Bravos

Resolved! Port phone number from fonus mobile

I have asked to port my phone number from fonus mobile. It seemed to finish successfully but I still receive call and text on fonus app. Public mobile app indicates my phone number there. What do I need to do to port my phone number from fonus mobile...

Gaku by Great Neighbour / Super Voisin
  • 250 Views
  • 3 replies
  • 0 Bravos

Copy of bill

Hello, I am looking for a copy of my last bill. The number has been switched to a new provider at this time.. How can I obtain a copy

Brenna123 by Great Neighbour / Super Voisin
  • 190 Views
  • 3 replies
  • 0 Bravos

Phone number not eligible for port

I am a new customer trying to get things set up.  When I try to port my existing phone number to Public, I receive an error stating "Phone number not eligible for port".

WatPaul by Great Neighbour / Super Voisin
  • 313 Views
  • 7 replies
  • 0 Bravos

Resolved! Calls over WiFi

Does Public Mobile allow calls over WiFi?Many thanks

Andre415 by Great Neighbour / Super Voisin
  • 308 Views
  • 3 replies
  • 0 Bravos

transfer of phone number

Accidentally changed by existing public mobile number to my daughter's mobile number which was on fido network. Can this error be reversed. Actually, I wanted to transfer my daughter's mobile network from fido to public mobile. Right now, my public s...

Abby_678 by Great Neighbour / Super Voisin
  • 155 Views
  • 2 replies
  • 0 Bravos
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