Community

SIM not received, purchased plan inquiry. Waiting!

I purchased physical SIM and plan on Mar 30, but I still didn't receive my SIM. What is the status? Also could you confirm the price of the plan will not change for next 2 years. It would be 5G for Canada-Mexico-USA with 80$ GB internet, price will r...

porting out

I didn't get a text message confirming my request to port out. 

Sim not received yet

In ordered sim on 31st march 2026 and paid for it .i have not received sim yet .there is no update on it 

Payment , Money's in account but service is not working

Been with company for a long time, this time that I put money on my account and my services not working

Vouchers purcahse

Where can I buy vouchers not at places that are listed none of them sell anymore 

Retrieve invoices after porting out

I recently ported my number to a different provider.  I want to log into my PM account and retrieve my latest invoice for record purposes.  I seem to be able to log in:  I enter my email and password, and receive a security code via text, which the w...

Billing

Hello.  I need billing from Sept. 2025-February 2026 but I am no longer a public customer as I now have a plan with my work.  How can I get access to that information

1-800 and 1-888 Phone Numbers

Good Morning,I am not able to make 1-800 or 1-888 phone numbers.  I have completed all the suggestions that have been posted, with no luck.Thanks

Long distance calls

I have a Canada US-Mexico plan and was unable to make calls while in Mexico. I am back home in Canada and unable to make long distance calls or even 1-800 numbers. Please help..this is terribly frustrating.

Unable to switch activation - need to speak to CS agent

Changed my subscription for 1 month but no longer need the extra gbs, tried to switch plan one to the 1 had roughly 3 weeks ago but its no longer available. Tried to downgrade plan to the $ 20 500 mbs plan, however, whenever I try to change my subscr...

long distance minutes

i never used my international additional minutes and now it says i used them all upi also renewed new contract with 200 minutes or 300 and it says i used them all upi had just renewedis this a scam? if not explain it

Charged Twice: Need Help Opening Dispute

Hi everyone,I noticed that I was billed twice on my account for the same billing period, and I’m not sure how to properly open a dispute.Has anyone experienced this before or can guide me on the fastest way to get this resolved? Should I contact a sp...

Number Port Gone Wrong

Here goes nothing. During the recent 50% off promo I had someone I know (who isn't great with technology) try to transfer over a phone number from Sasktel. Apparently she entered the wrong phone number during the transfer process so the text to trans...

How to get an eSIM without paying again

I had a public Mobile SIM card, but I bought a new phone that needed eSIM so I bought and activated an eSIM through Public Mobile app. after four days, the new phone got a problem and I end up reset and returning my new  phone that I have already had...

Can't text or call with new activation

I transferred my daughter and I from Virgin Mobile to Public Mobile however my Samsung phone isn't working for texting or calls but my daughter's iPhone is. I have reset the network and restarted the phone. The esim shows Public Mobile but nothing I ...

Looking to talk to CS rep

Hi I'm a new pot over from Bell, it's been 6 hours and my phone still isn't working so I'd like to speak to a CS rep about it, thanks.

Poor service

There is very poor service in my urban area (Edmonton) as a result of lack of boosters between towers. All my neighbours with TELUS or TELUS affiliated accounts are having the exact same problems. Unable to make outgoing calls, texts constantly fail,...

Overcharged for the monthly payment

I switched to Telus/Koodo in January this year. I just realized that I was being charged by both Telus and Public Mobile on January same time. Also I thought that I asked to use my rewards points to pay my monthly bills? How can I get my January paym...

Can t see my payment history, data usages...

Hi. When I login to public mobile app, I can t see my account details. Payment, data, my subscription. Instead redirect me to create une subscription. 

Two accounts

I have two numbers that should be with my account. My husband's and my own. The message on his phone is no payment received. I need to get this straightened out. 

Unable to activate my subscription

Unable to activate my subscription. I was told that "Phone is not esim compatible". but my phone is iphone17. It only has esim.I can sign in. but when I continue the "ACTIVATE YOUR SUBSCRIPTION". Then" PHONE IS NOT ESIM COMPATIBLE" and told me to "ge...

Services on hold

Cannot renew services 

I need an agent .Virgin Mobile has canceled my transfer

Port out issue

Hello, I am a Public Mobile member and I am trying to port out from public mobile to a different provider. When the new provider tries the port this message pops up: "Public mobile message: We've received a request to transfer this phone number to an...