My Upcoming Bill doesn't show
It seems that my upcoming bill is stuck. Cannot show since last day. Tried incognito mode but no help. Do you guys have same issue?
Forum Posts
Resolved! Trying to cancel grandma’s account
I set my grandma up on PM a few years ago and I misplaced her account details. I purchased the SIM card from Walmart at the time and they forced me to have them set it up (which is why I don’t have all the account info). How can I deactivate this acc...
Resolved! Double charged
Dec 11, 2022 I ordered a SIM card and was charged $10.50 on my MasterCard ending 0373.an error message said “incorrect zip code” (even though I live in Canada and have a postal code) so I used my other MasterCard ending in 7631 and was charged an add...
Resolved! Service cancellation
Hi there, I am cancelling my service with public mobile. Will removing automatic payment suffice or do I need to explicitly cancel the service somehow? I couldn't find a way to do this. Thanks in advance.
Resolved! Account Suspended
I have auto pay set up on my account. My debit card was compromised yesterday. As a result my bank canceled it. Bank issued me a new debit card. I need to update my account to include my new card. However, my account has been deactivated or suspended...
Resolved! 2 GB bonus
I didn't received the 1 GB free data for signing in the rewardI didn't get 2GB free data and 500 LD minutes after replied YES2 to text message couple weeks ago.Thanks
Resolved! No SIM card
I recently purchased a pre-owned phone which was supposed to come with a SIM card. The phone arrived very quickly but there is no SIM card with it. Will it come separately? If so how much later will it arrive? It's supposed to be my son's Christmas g...
Resolved! Unable to use mobile data
I have 250MB of data, however I am unable to use it even though Mobile data is ON. Please have a look at this data issue. My account is Active and Incoming/Outgoing phone call is working well.
Resolved! Plan upgrade did not work
I changed my plan to 15gb for $40 to begin Nov 29,2022 but my plan did not switch over. Need help please to get this resolved
Resolved! 2GO
Never received the Text message for the free 2GO rewards, I was told to wait till Dec 15th but still no message received. Anyone know why?
Resolved! New sim shows sos only
Started new service and transferred number. I accepted transfer from old provider with old SIM still in. New sim wont connect showing SOS only. I have reset network settings, rebooted, reseated SIM, waited 2 hours and more but no improvement
Need a SIM ME LOCK (NP) on a new phone that was sent to me " Stratus C5 Elite"
Need SIM ME LOCK (NP) code
Resolved! Plan change from Black Friday
I changed my plan from a Black Friday sale. The $55 with $20 off. So that means that my bill would be $35. And then I have $7 a month in credit. So my bill the would be $28 plus tax. I was just billed for $54. How does this make sense?
Resolved! the port request, (Transfer from Shaw to Public)
Hi Can you send a port request to Shaw again? I transferred my number xxxxxxxxxxxxxx from shaw to Public, but it's not completed correctly; Shaw's agent told me Public need to request the port again. Thanks.
Plan selection has changed
Hey community, It looks like there have been some changes made to the plan selection in the self-serve. We are limited to what is currently listed on the plans page. I had "scheduled" a plan change to the $55 20GB plan with promo code. I was waiting ...
How to re-activate my phone
How do I re-activate my card with my new credit card?
Data
Hi.I am signed up for a 15 GB data per month on 4G speed plan. Today as well as many other days my data doesn’t seem to work at all. I cannot load any websites on my data plan unless I use my Wi-Fi. I’ve tried resetting my cache on my browser. I’ve t...
SIM Not Allowed Error
I am trying to activate a Google Pixel 7 Pro and I keep getting a SIM not allowed error. Here are some details:- Phone was purchased from someone who had it on the Bell network, but confirmed that it is unlocked.- Phone is from a reliable source - no...
Resolved! Did not get Promotion text
Hi I did not get my promotion text what should I do
Plan was changed without my consent
I recently upgraded to the 15 GB of 4g for 40$ and it was charged on my November bill. I just logged in to check my account and it says my an is the 1g of 3g for 25$ I did not do that so what happend? How do I go back to my 15gb for 40$ plan?
calls
When every someone call me or i call them i can not call them and they can not call me and on my phone on the top right coner it says sos and I have tried to turn of my phone but it still does not work i have taken my sim card out and put it in other...
No service but paid bill
My phone is saying that I have no service even though I have paid my bill and the only way I can get a hold of people is if they have An iPhone and they can send me iMessages but they can’t call me only text but people with androids can’t get a hold ...
Resolved! I was over-charged by Public Mobile
Hello, I got a Black Friday promotion - 20gb at 4g speed plan ($55) w/ $20 store credit for 15 months starting on Dec 14th. I should've been charged $37.29 w/ reward-autopay ($2) applied. However, I was charged $58.76 this month. And th promotion tha...
Resolved! I recently moved to Quebec and my sim does not work anymore
Hello, I moved two weeks ago to Gaspesie, Quebec and since then my sim is giving me problems a lot of times:- sometimes it does not connect to the internet - sometimes it says that the sim is not in the phone even if it is- sometimes I'm not able to ...
Resolved! [Dec 16th] Didn't receive text with Free 2GB and 500mins offer
It's December 16th and I didn't receive the text with the offer to accept the 2GB and 500mins international. Could any of you help me figure this out? I get all texts from Public Mobile otherwise. I've been a customer for a year and I received the te...
Resolved! Tried to change email address for accout now unable to login.
I have had an account for years. I also pay for 3 other accounts for my children. The email that was assocated was not my own because I had already used that address when I setup my son's phone number - your system won't allow the same address to be ...
Resolved! Plan upgrade to 4G
I upgraded my plan from 3G speed to 4G speed but not sure how I confirm it? It shows the new plan 4G on my account but my phone still only shows lte or 3G under cellular. I’m in an area that supports 4G so not sure if I need to do anything else for t...
Resolved! Promo code
need code to change plan
