Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
changing banks , need direction
I still have not used used my data and I got charged extra for no reason.
I have 6GB of data, and I know i have used it all so i decided to use my rewards to purchase more data. It has been more than 24hours since i purchased the extra data and yet i am having issues getting data to work. My subscription renews Aug 16 and ...
I tansfered my number to pm then accidentally ported a second one to same account not realizing I can't do that. Is there a way to get my original number back. if you try and port it elswhere it is available to port but not active. when i log into my...
Not every call that I make is coming to me! It rings on the other person's end, but nothing on my end!Pls don't just tell me to restart my phone, or pop the SIM card out and put it back in. It's already been done.
I recently purchased 300 international minutes to add to my Canada wide account. When I try to make a call to the US, I get the message "you have used all of your minutes".As I have not used any of my minutes, this is perplexing. Does this mean that ...
My account has Auto Payment set up normally, and the payment was just deducted on August 11. Why does it suddenly say it expired on August 11 and is now on hold?
Hi I had updated my cc and updated the plan for more data but now I see two of the same charges on my credit card ? Can you advise ?
So I’ve had the same public mobile plan for the past 3 years. Recently I saw on the homepage an offer for a new plan that would give me way more data (Canada wide) for the same price so I switched to that plan. The second I did that my service stop...
Hi there, I have the 35/month plan which allows 60gb in Canada, US and Mexico as well as 1000 min. Can I use my phone when I cross over the border or am I going to be charged roaming fees each and everytime I cross over? I always put my phone on airp...
Hello! I am very disappointed with the PB referral program. On Saturday, August 9, 2025, I tried to register a friend in PB as a new customer, and guess what? I opened a file in her name and tried to take a $ 20 plan. For 3-4 hours there were message...
Why can't I see info under "My Account"?When I clicked on it it open another window asking me to login and nothing happened after I logged in.
Hello, I recently ported my phone number from Fizz to Public Mobile. I received a message from Public stating that my transfer failed due to an incorrect account number. However, I am certain I entered the correct account details. I created a support...
I bought replacement physical sim card because the puk code was entered incorrectly 10 times and permanently disabled the previous one, I have installed the new card and transferred about a week ago and when I turn my data on the system prompts a not...
I started Can/USA PLAN ON 29 July but cannot call the USA from Canada. Is this how it works?
I'm can't dial out but can receive calls
hey guys i was unable to find my account number. the thing is that registered email when i opened it showing othing is there any other way apart from email to login to my account
Upgraded to a 5G plan because service was so slow on 4G, but at least usable. Now my iPhone 12 never goes off of LTE and the speeds are so slow it’s mostly not even worth having data.Submitted a support ticket over 2 weeks ago and got no response.Wha...
been trying for the past 4 hours...going in circles with usernames and more than appropriate passwords.I am exhausted but wish to obtain this plan so that I can use my new phone.please advise....I am asking for helpcan someone throw me a crumb? xxxx...
Good afternoon. I was curious to know that with our cell phone plans with Public Mobile, do we have HotSpot Tethering?
How do find my 4 digit log in number
I have discovered on my CC account that I am being charged twice every month, even though I only have one subscription. How can I investigate this with Public Mobile to receive a refund?
Whats the deal with PM and RBC bank? I am unable to register my RBC Visa card for autopay (and it is the same card I registered for PM services with before their upgrades, yes, very long term customer). I have a ticked open for more than 2 years now ...
How can I transfer E sim to a new device, since my last phone died on me overnight and cant recharge?
Hi, I have ported my number from Rogers and am now not able to receive text or call.
My monthly plan renewed today, but my data did not and the same thing happened last month. Am I missing something?
I updated my address on Profile, but the second line of my old address remains on my invoice. My new address correctly shows up in the first line of invoice. How do I get that incorrect address removed from the invoice?
HiI lost my phone and had to get a new sim as replacement. Changed the sim on my account to this new one and now my plan cycle is reset even though I still have about 2 weeks left.Would really love some assistance with this.Thanks!
I AM SO SICK OF RUNNING AROUND TRYING TO TALK TO SOMEONE. I had to update my payment so I did. Well now my son’s phone doesn’t work. At this point I just want a refund. This is ridiculous.
I am trying to pay the plan fee with my US Visa card but it always fails. I do not want to get another card. What is the solution edited by computergeek541: changed category labels as this discussion isn't related to discussion about how to use the C...
