Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have 2 active esims public mobile and Cogeco. Trying to port my number from Cogeco. Im on public mobile esim card now but have put in a ticket as the number port didn't go through. I dont have access to tests or calls. If I turn on my cogeco Sim ...
How can I get more data?
I have automatic renewal the money has been taken from my account top up due today but subscription still on hold
What do I do if my phone is not volte capable? Right now I cannot make or receive phone calls.
Hi, I'm hoping someone can point me in the right direction.My father's phone plan has been frozen and the only way to unfreeze it is through a verification email sent to his account email. The problem is he's forgotten the password to that email and ...
I've been trying to get help.from PUBLIC MOBILE FOR OVER A WEEK NOW-NO FRIGGING TESPONSE AND THEN I GET A RESPONSE TO A TICKET; IT SAYS I MUST REPOND WITHIN 24 HOURS. I SENT 6 MESSAGES WITHIN 3 HOURS (AS SOON AS I REC'T THE RESPONSE) & THEN 5 HOURS ...
Additional charge for 3G phone. But it's NOT! It is a 4GLTE. What do I do?
I ported my number over 5 hrs ago and I still can’t make a call. I need to call clients for work and now I have no phone. How do I fix this?
Your eSim could not be installed. Please contact support. What am I supposed to do?
Recently signed up for public but the eSIM failed. I cannot access my number and cannot seek support because of eversafe. how am I supposed to enjoy services if I can’t access support or get help?
I recently switched from public Mobile to Telus (mistake) and the back to Public Mobile. Now I have no network connection. Help
When I check my data usage, many nights it says there is significant data usage in the middle of the night. At that time my phone is at my home, charging, and connected to my wifi. I am asleep and not using my phone at all, so how could it possibly b...
Today is my first day of my paid month, I received a message that 2GB of data is used. How come this happens
I service bars but it says emergency calls and "not registred on network" when I try to call out. It went out like this for a while, then popped back online and all my texts came through, then service went out again. I was just on the phone an hour a...
I cant get the sim card I bought activated or any reply about a refund so I will have to dispute the charge.
I just ported my number to public and I have no bars and no service at home. I would like to have a refund. M2N 0G4
I purchased an esim plan, received a QR code , added esim but it didn’t got activated. I deleted the esim to try again but the QR code is not working anymore. Can anyone help me to add and activate my esim.
I’m locked out of my account so how do I get my account number to speak to customer service
Hi there. I am trying to help my in law who is having troubles reconnecting to Public Mobile. He recently went to Asia and used an ESIM. He returned home and went to switch back to his Public Mobile Sim. The SIM card isn’t connecting and he is unable...
I tried to port my business line to a business platform. It did not go through. The company I was transferring to said that I didn’t confirm the porting in time and so it should be back in your hands but when I did this, I did confirm it within 1.5 h...
Activated with public just now but the sim card is defective. Cant get verification code by text and no option to send by email. I need help to change to a new sim
Like others here, I was told by PM that I have a month to buy a new phone or they will add a $5 increase to my bill to penalise me for not having a device on their VoLTE whitelist, despite all of my phones supporting VoLTE. I'm supposed to enter an ...
when I try to login I am ask "RESUME ACTIVATION"
How do I get into contact with a different agent, they haven’t responded in over 45 minutes and I really don’t want to explain my story again.
Hi everyone, I recently today have been having issues with my data. My subscription just renewed on May 10th, and I have used barley any of it. As of this morning it was working fine and I had no issues but about 2 hours ago i noticed it was not conn...
Hi,As of June 1, 2026 my home address will be changing.Is there somewhere I can change that or do I need to?I asked the chatbot but there was no address field.I tried on EverSafe ID as was suggested in a chat, but there is no where there to change ad...
I am a client of public mobile so I talked my In-laws to get it as well and they have had nothing but issues with trying to set there phone up. they actually have 2 different phone numbers for the 1 account and neither one of them receive phone call...
Is it confirmed that the Samsung S20 5g phone is NOT compatible with Public Mobile's VoLTE ? I entered my IMEI in the Public Mobile checker and it says it is not compatible, OR they are unable to find a match in their records. I did get the message...
Many of the calls I have made over the last two weeks become one way after 3-4 minutes, where I am able to hear the call recipient but they cannot hear me. I hang up and try again and again and again with the same thing happening. This same thing hap...
