Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
HiI was able to add one of 2 vouchers for my $50 monthly plan(each voucher was $25 each), but the other voucher could not be added. I tried both by dialling 611 and going online through my account but it was not successful. It as been 24 hours sinc...
Hi, my payment was declined because I didn’t have enough money in my bank account. I have added money to my account now, but my mobile data is still not working. When will the payment be taken from my account again?
I subscribed your esim plan online and make the payment. But my phone does not support the esim. So I went to Telus to buy a physical sim card. But I found nowhere to activate it. Please help me to do so. Thanks.
Recently changed from Roger’s to public, both were eSIMs. I texted my previous provider YES to change, everything was working when I first changed. When I woke up, I had no service just reading SOS. I tried airplane mode, Bluetooth mode, restarting m...
Hi there!The Public Mobile desktop website requested the IMEI number on my phone. I got the green light that my phone is esim compatiable. I paid. Then download the app. Then told my phone is not compatiable.Made purchase minutes ago. Please refund.
Hello,Today my service/data has stopped working although I have active subscription. My account has worked for the last few months but today data is not working, I've tried to use airplane 39 sec with phone on and off, still unable to resolve any iss...
I started a private message. My son passed away and I wanted his bill to be temporarily charged to my account so I can keep his phone on for a bit and he also paid his sons phone so I wanted that charged to my credit card. They have be messed everyt...
Hello. Nova Scotia is closing out public mobile. I am trying to log into my account to figure out how to move my number to another network. please help me.
Good afternoon,I have just noticed that my account was deactivated and that I am unable to view my existing plan.I have had this phone activated on hold, and set it up with a recurring payment on my credit card.What do I need to do to get this reacti...
Hi, I currently have a Freedom Mobile phone number that originated in Ontario. I now live in British Columbia and want to activate a new Public Mobile eSIM in BC while keeping my existing Freedom Mobile number. Before I complete activation and paymen...
Hi,I have unsubscribed my plan on May 30, but it seems like it’s still working. I’d like to suspend my service to ensure I won’t be charged from June onwards. Please advise on what I should do next and confirm there is no charge on my account.
I am setting up a PM account, but i selected physical not esim. I dont have my physical sim yet but would like to activate an esim. Can i switch my plan to esim before i have activated physical sim?
We have 2 phones, mine and my Wife's. I can log in to find account/info on mine, but don't seem to have the info (account log-in, etc) to change my Wife's at the same time.How do I get proceed to get that info?David
hi I am currently with Bell and I used to have a Public Mobile account before in which my subscription was $40 for a 70 GB data and thousand international minutes and unlimited calling across USA Canada and Mexico and now that I am with Bell I was ch...
I have the plan that consist of 100GB of 5G service and no matter what I try I can't get it. My child also has 5G service and his works perfectly. My phone is 5G compatible. I have a Samsung S23 FE, I have turned on the airplane mode, reset network,r...
Hi is been since last week I noticed that my network Is not working whereas I was still having data I don’t know why. I have noticed that with all this issue my account was debited. I need to know why.
I’m am wanting to use wifi calling when in poor service areas using my onboard vehicle wifi. When I following instructions to toggle wifi calling in my cellular settings, the option is not there.Is this something that is available through Public Mob...
I took the steps to transfer my number from Fido to Public Mobile 3 days ago and the transfer failed. I received the text from Fido and replied yes. Then nothing happened. Now Fido tells me they still have my number but when i switch to my public mob...
Hello,I activated my account and said "Yes" to the Virgin Mobile text that I wanted to transfer my number. It has been about 8 hrs. No service. Should I just keep waiting?Thanks!
Trying to move my wife’s cell. I entered an incorrect IMEI. How do I go about correcting this? I have tried many times to get back to the screen to change this number, can’t get there. Help. Need a pathway to get me there. Then finish the activation....
Hi there, I am a user in Canada-US-Mexico plan. Can I use data for the internet when I tarvel to Alaska? It is a part of the US but not on the mainland of its territory. Thank you.
