Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have opened an account but when I tried to transfer my phone number it told me I had to have a secure internet connection. So I am home now and can't seem to get into my account to transfer my number. Now I already paid for it I should be able ...
I ported over a couple hours ago and I'm having a few problems.SMS not workingiMessage / Facetime stuck on verifyingCalls - okData - okReceived porting message (Rogers) and said YES, got confirmation number was portedI submitted a ticket already but ...
hi, just a quick question. I recently looked at this new promotional plan $34 for 50gb canada and usa coverage. I just want to confirm, I am able to use the unlimited calls/text AND my data in the US for the same amount as well (50gb)?
Like others, I'm getting screwed by PM with their new punishments program. To add insult to injury, the $21/m plan is only available for new activations. I'd be somewhat content with that plan, but instead I'm forced to downgrade completely to the $1...
I can't communicate with anyone. I've created a ticket for not receiving texts messages.They also never sent me a SIM card, so I had to pay twice. I've been a Public Mobile customer for 2 days and nothing has worked. No support emails being returned....
Hi after new activation sms dosent work. Call and lte working
I have the $15.00 plan with 100 minutes. I see there is a new $15.00 plan with unlimited talk & text. I would like to transfer to the new plan, do I need a new SIM card or can I just go ahead & make the change
Just arrived in Las Vegas Nevada and I switched my subscription to the $34 a month Canada and us data 50 gigs 5G speed but I only have a 4G phone. and I don't have any data in Las Vegas? Someone help please
Hello, my latest bill doesn't reflect my rewards deduction. All that shows now is $25.00 plus interest so the total is $28.25. Do I not get my rewards taken off anymore? Please explain. Thank youGary xxxxx xxx-xxx-xxxx
I just set up my new activation and I am not receiving the 6 digit confirmation number on my phone so that I can confirm
Hi everyone.I'd like to change my subscription from $25 to $ 15 ,but I have a lot of add- ons ,do I loose them if I change my subscription?
Hello, Just got a new phone so switched to Public, dod a number transfer and I can call from my new phone and the number (same as old) pops up as it ahould. But all recieved texts and calls go to the old phone. I called my old provider and they said ...
Hello there, It's past May 5, 2024 now. Should we have all been forced onto the Public Points reward system? If yes, I have not received the 5 welcome points or the points equal to 10% of my subscription plan. Can somebody advise what's the reason...
I lost my phone and so do not have access to the email associated with my account. Nor do I have the phone to receive the 2FA code : ) I bought a SIM and I'm ready to update my account, if I can access it. I've been without my phone for two weeks and...
Subscription got activated. I tried to active it on my iphone but it didn’t allow for the app to download. So I tried completing the process on another iphone , but instead installed the esim on that phone.Now I can’t purchase another esim because t...
When I log into my account for the 1st time it's asking me to choose a plan. I already have a plan and services for over 2 years. How do I just log into my account without having to enter Sim # and pick a plan?
Got to step 6 of 6 of activation and got the Subscription not activated screen and Get support button leads to nowhere. How do I go forward?
Just looked at my points statement and noticed that I hadn't recieved my 10% rate plan reward since February. Not sure if it's since they transitioned everyone to the new reward plan. But I've always been on the new reward plan since starting with PM...
Just switched from Fizz Mobile and past 2 days I have not been able to receive SMS. Please help and thank you!
It's been 3 days that I am stuck in an infernal loop of "This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)". I want to change carriers, but I can't select my plan. What's the problem and how can I...
I have subscribed to the $34 plan with 5g coverage. It says 50 gb data within Canada and US. Does that mean we could use the data in US without paying roaming charges ?
Tried to set up a travel esim and now I cannot access data usage or data options on my regular public mobile SIM card Only shows this
Hello, I was unable to complete my e-Sim activation when it was first being setup in the app. I have also tried using the QR code provided in the e-mail, but it says activation failed on my iPhone cellular setup. I have tried restarting my phone, and...
Hello,I can not receive calls and texts after I transfer my number from my previous service provider and it's been a day already.
I was charged twice@CS_Agent
to all people who has same issue. the way you can try is manually select wireless provider as public mobile. if it does not work you may open a ticket. it works to me. good luck.
I am not receiving text messages from Revenue Canada and Service Canada for two step vérifications
new to PM. try to transfer my phone number and showed invalid IMEI. try open a ticket the and the link with error, there is one more option I want to try. contact an agent through a private message. can anyone help me out. thanks.
I recently joined and have been unable to receive text messages. Additionally, I would like to refer my wife in order to receive a discount, but I'm having trouble figuring out how to do so.
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