Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m on a 4G plan, however I only have 3G reception. I thought this might be due to my older model phone, however I have upgraded to a new device and the problem persists. I’m considering upgrading to a 5G plan, but hesitate as I’m not convinced this...
I have purchased an eSIM on my personal phone for my sons phone but it’s not allowing me into his account to install it please help
How do I get a copy of my monthly statement
My plan include unlimited US calls AND 500 monthlu international calls to India. I am not able to do so - Please help
What is a label?
So I was able to secure the $20 plan with an old account I had with Public Mobile. I’m currently with Rogers and I haven’t ported over yet thankfully as I don’t have access to data text or calling on the new plan. My phone currently does shows bars a...
Hi everyone,Signed up for the 50% off deal, and currently waiting over a week now for my Sim card. Does anybody know how long it takes to recieve it? I can get 1 tommorow from Amazon, but would be out the 10 dollars from the initial setup. Has anybod...
I just transferred to Public Mobile from Rogers. Everything seems to be working but I can't message my husband on his Android phone. I get message "not delivered". I have an iPhone 14 Pro Max with IOS 26.2.1 installed. I've restarted the phone and r...
I made 3 tickets the past week for no response. My phone is on SOS and I have tried to contact Public to help fix this issue as the website and app states to contact support unable to install esim. PLEASE HELP ME this has been a weeks worth of missin...
Hello I can,t access my voicemail as it says my box is full and it won,t let me delete my messages and the message cuts me off before i can delete them edited by computergeek541: changed category (discussion isn't related to the self serve account)
I’m trying to transfer my Koodo Prepaid to PM since Monday, I have sent PM to CS_Agent, create ticket, attempt multiple follow up almost everyday and guess what?? Still nothing, nothing from PM for entire week! And now it’s Feb which means Koodo Prep...
Hi, It's been close to a week that I havent been able to text or receive text. I originally posted from Fido. I sent several tickets without answers. Yesterday, I bought a new esim thinking that when I posted over it was t done properly but I can't e...
Hi all,I really need help with this. I suspect it's porting issue and it's been a whole week I've been messaging @CS_Agent privately but no one replies back.I can make outgoing calls and use data but cannot receive text or calls. This is giving a lot...
Could a customer service representative please help me close/delete my Community Account and all my personal data associated with it? Public Mobile's website says a customer service agent can do this: "For complete account deletion and removal of all...
I need some help, I have unauthorized access both on my account and my old number that I've shut down
PM doesn’t have roaming to the UK of course, but I should be able to access my PM voicemail I think. However I can’t see the number to dial; on my iPhone it seems to be hidden under the voicemail function and doesn’t work when I dial from UK. I’m thi...
I purchased Sim card on 25th of JanBut I haven't received yet.
My outgoing calls work on Public Mobile,but incoming calls are still routing through Lucky Mobile. Looks like my number transfer is incomplete. Can you please help?
I am a new user transferred from Telus to PM.I purchased the 60GB plan with a 50% off discount on 25 Jan, and trying to active my account today 30 January.After I transferred my number, it shows "Your services are on hold due to the expiration of you...
Hello,I subscribed to the $20 / 60GB plan on January 24 and also purchased a $10 physical SIM card.However, I have not received the SIM card yet. Could you please help me check the status of my order and let me know if there is any issue?Thank you.
I have subscribed to the $40 for 60GB 50% off plan on Sunday. Paid for it and ordered the physical sim card. I am trying to activate it today but I need to select a plan all over again. The plan I already paid for no longer exists.How do I proceed...
Ported to Public Mobile from Fizz during the recent promo. It's been several days and I still can't receive any calls or text messages, though I have data and can (sometimes) make outbound calls.. I also haven't received any confirmation such as an S...
What is promary differece between koodo and public mobile except customer service eg. in terms of data and call. Do koodo customer will have high speed or less call dropping in same coverage area? PS- koodo is having sale this weekend. They r offeri...
I used up my data as I am on holiday in Arizona and so I used reward points to give me 15 more gig. These have not worked although it shows purchased in my history.
Is there a way to contact an agent or something. my sons plan did not renew with my auto pay. I wanted to go change the plan but it’s been so long since I logged into his account. I can’t remember a email or password. Can anyone help me
I have a 100gb plan, since I’m travelling I had used up 95%. So I used my public mobile points to add another 15gb. My usage in my app shows the 115gb but I got a text today saying I had used 100% of my data and then it was shut off. I’ve tried multi...
I ported my number over on Saturday, replied yes on the old service. eSIM looked like it installed but nothing worked. CS agent said it is a problem with the eSIM, and sent me a QR code for another one which did not work. Now they want me to request ...
Hi, I knew the promotion $20 for 2 years until 26th this month for new customers. But I couldn't register it. If possible, could you give me the promotion? I'd appreciate it if you could consider it. thank you!
I contacted public mobile several days ago and still have not gotten any response. I’ve never had to wait this long. I just need my membership renewed earlier. I ran out of data and cannot keep buying add on’s. I really need help and they are not get...
