Community

SIM & Network

Hi,My number was successfully ported in about 13 hours ago.I can make and receive calls and use mobile data, but I cannot receive ANY SMS at all.This includes regular SMS and verification codes.I am using an iPhone with a physical SIM card.Because I ...

Credit card

I’m trying to sign up but my credit card isn’t getting accepted.  The card expires in March is that the reason?

Transfer number issue

I tried to transfer my number from my previous provider. I got their sms for the request, although I missed the 90mins delay because I was on wifi and outgoing sms did not go through. Then, I redid the process (texted 1 from public mobile sms) and th...

Help!! SMS not working after switching to PM

I switched my number to Public Mobile on Sunday afternoon. Got the text from Chatr saying they received a request to transfer my number to another service provider. Since then:- SMS is not working, incoming calls are not working, outgoing calls work ...

After replied YES to my previous carrier, I received a text saying I entered the wrong MEID?

Right now my old card can still be used normally, and the new card can only call out but cannot receive calls/texts.What should i do?

Data

I just got the 20$ for 60G plan but my cellular data doesn’t work at all and I feel I wasted my money when I tried to go to support they couldn’t give me a phone number to call anyone and fix the problem, the I was chatting with some chat bot who sim...

Text Message: $34/mo 5G 60GB Canada-US-Mexico plan not applying

Hello I got the message below:Public Mobile here. Don't miss out on this limited time offer on a 5G Canada-US-Mexico plan.Reply YES to upgrade your plan to a 5G 60GB Canada-US-Mexico plan with 500 international long distance minutes for only $34/mont...

Transfer number issue

Hi there, I’m having an issue transferring my number. I forgot to reply ‘YES’ within the 90-minute window. It’s been about four hours now. What should I do?

eSIM activation failed when scan the code in email

Hi,I’m porting back to Public Mobile from Fido. The number transfer is complete and my Fido account is cancelled.I’m unable to install the eSIM. I scanned the QR code from the activation email multiple times and always get the error“Unable to add eSI...

No reception not able to use service

Hey,this was my bad decision moving from bell to public mobile i got a successful port message around 1 am Est and still i am having sos  unable to make calls did all the troubleshooting and i am sitting duck now

PH# STUCK - SOS

I transferred my phone number from rogers to PM yesterday and its still SOS. i received porting message and replied yes. since then its SOS. PLS HELP

sms and incoming call - not working

Transferring Number - Account number incorrect

I just transferred from Fizz to Public Mobile yesterday, but I received a message saying that the account number is incorrect and someone will contact me. It's been a day, and no one contacted me so far. I also sent a private message to CS_Agent, but...

My new plan seems to not be working

I bought the $20/month plan yesterday and I wanted to keep my old number, and there seemed to be extra steps to that that I might’ve messed up. Now everything is working but when people call me it never goes through, no matter what I do in settings o...

No service

I ported to public mobile yeaterday and i still cannot access the internet, i tried every suggestion there is. I also cannot reach out to any customer service. @CS_Agent , can you help with this issue?

Unable to port from Koodo prepaid to PM

Hello I just signup for PM and when I try to transfer my number it says because I’m using Koodo prepaid I can’t complete the transfer via self service. I tried message cs_agent but gets no reply. Does PM has anyway to help?

Number Transfer Stuck – Partial Port (Incoming Calls & SMS Routing Issue)

My number transfer from Rogers is stuck in a partial port.Outgoing calls work, but incoming calls and SMS still route to Rogers.I already approved the transfer by SMS.Please escalate this to the porting team and re-push the port / HLR update.

Porting Issue

I transferred to public mobile yesterday from Virgin and got a message from PM saying that the number transfer couldn’t be complete. I reached out and they tried it again but the same message came though. Is there  porting service number I can call? ...

Change phone number for 2FA

I created an account a couple years ago and was given a temporary phone number. That temporary number was setup as the two factor authorization number for my account. I no longer have access to that number so I need to change it to my current number ...

Stalled number transfer

I can make calls with the transferred number and use data but I cant send or receive messages or receive phone calls and my public mobile number doesn't work for anything Number transfer from bell mobility Thanks for all help 

Activation / Payment issue

Hello, I purchased a Public Mobile SIM and plan, but I did not complete the activation and no service has been used. I would like to request a refund to my original payment method. I understand the SIM card itself may be non-refundable, but I am requ...

Transfer number

I have replied YES to transfer my number from FIZZ and it's confirmed from them. But I have yet not been able to see that it was successful.GOT THIS MESSAGE Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entere...

Rogers to PM, cannot port in

Yesterday I tried to port in my number from rogers to PM.I got the text message about for my permission and I replied "YES". Then got a message from Rogers, "Rogers svc msg: We've received approval to transfer your wireless number to another provider...

No incoming and SMS after porting from Freedom

Ported 1-2 days ago.Still no incoming and SMS 

Travelling to Mexico and USA with a Plan 75GB of data for use within Canada, US & Mexico at 5G

Hello, Is this includes roaming or I have to add on a roaming travelling to US and Mexico? Thank you, 

Change of credit card for payment

Change of credit card used for payment