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Forum Posts

Resolved! 4G LTE Plan - Does it keep the extra 2GB of Data

Hello Community, I have just recently moved to Public Mobile about two weeks ago. I have the 3G network plan with a bonus of 2GB of data. My plan is the $45/month 5GB plus 2GB/of bonus data. My question is, If I move to the 4G LTE plan does the bonus...

MatthewV by Good Citizen / Bon Citoyen
  • 91 Views
  • 4 replies
  • 0 Bravos

Resolved! Voice Mail Not Working

Voice Mail prompt voice is now speaking french and chinese. Now wants me to enter my 10 digit number which was never the case before and even when I do it says my number doesn't exist. Tried to submit a ticket but that's not working either.

JB10 by Great Neighbour / Super Voisin
  • 99 Views
  • 10 replies
  • 0 Bravos

Resolved! Payment issue

Hi,I just went to activate my account, and made my payment but it said something went wrong, try again later. Is the system down for payments right now?

twinmum by Good Citizen / Bon Citoyen
  • 97 Views
  • 3 replies
  • 0 Bravos

Resolved! account number

I need to know how to get my account details for my number 

Ocgeorge by Great Neighbour / Super Voisin
  • 56 Views
  • 4 replies
  • 0 Bravos

Resolved! I can not pay my bill

I try to pay my bill with a credit card, but when I put the expiration data it gives the error that the date format is not acceptable while I am putting sth like 04/25 for April 2025 as MM/YY format.My plan has been suspended because of this issue fr...

Sign in problem

I’m trying to sign in and it brings me to a page to be directed to and stays there.

johntier by Great Neighbour / Super Voisin
  • 83 Views
  • 2 replies
  • 0 Bravos

Resolved! My account has been suspended for the 100th time

Like clockwork my monthly account pre authorized payment did not go through im trying to pay manually and it says Oops! Something went wrong, please try again later. What are my options besides cancelling my public mobile account and switching to a r...

Ihatepublic by Great Neighbour / Super Voisin
  • 544 Views
  • 6 replies
  • 0 Bravos

Resolved! I just ported a number yesterday can make texts not calls

As title said, made the transition from Bell Canada yesterday. Texts started working immediately. I've verfied the text from Bell and from Public. Am not sure if I'm having any luck submitting a ticket as this site is a nightmare. Any help is appreci...

sawalrus by Great Neighbour / Super Voisin
  • 128 Views
  • 10 replies
  • 0 Bravos

Resolved! PM will not accept payment card change

I have tried to use two different cards to update my charge card used for auto payments. Keep getting the Opps something went wrong error.Any fix to this problem?

jaabca by Great Neighbour / Super Voisin
  • 76 Views
  • 3 replies
  • 0 Bravos

Resolved! How do I get for anything

Invalid date for credit card, yet bank statement shows a $0.00 charge from public mobile. No extension to reach human from *611. Can’t submit a ticket because it throws an error. Cannot message private because some error about batching messaging show...

sunnykinghh by Great Neighbour / Super Voisin
  • 56 Views
  • 1 replies
  • 0 Bravos

Resolved! Pasword for voicemail

I can't remember it and when it's dead or on charge I sometimes check the vm from another line. I forgot the pasword tho so no longer can. Please adviceTy

Shala by Great Neighbour / Super Voisin
  • 51 Views
  • 2 replies
  • 0 Bravos

Resolved! New account portal page

Good morning all. Is anyone else having an issue with the new portal page? I keep getting a”page not found”.

chris_p17 by Good Citizen / Bon Citoyen
  • 107 Views
  • 3 replies
  • 0 Bravos

Signing in issue

Anyone knows how sign in because the normal way is not working because of maintenance issue

haaruunos1 by Good Citizen / Bon Citoyen
  • 120 Views
  • 9 replies
  • 0 Bravos

Data

How or where do i go to add data to my account

Mykids143 by Great Neighbour / Super Voisin
  • 59 Views
  • 2 replies
  • 0 Bravos

Resolved! Buying Public Mobile SIM Cards Offline

In the event that I need to buy a new Public Mobile SIM Card, is it possible at all to still buy them at a retail location (besides Koodo stores)? I've read that Public Mobile has changed SIM Card distribution to online, but I've never really liked o...

Bookworm88 by Good Citizen / Bon Citoyen
  • 479 Views
  • 24 replies
  • 1 Bravos

Login

how do I login to my account? Is it working?

leibellison by Great Neighbour / Super Voisin
  • 68 Views
  • 4 replies
  • 0 Bravos

Data purchase

I ran a search on data purchase to find the topic covered but are the responses still valid. The plan that I have right now covers my needs with data to spare. I don’t use the phone or text portion all that much at all. But occasionally, because of w...

Syncopates by Good Citizen / Bon Citoyen
  • 177 Views
  • 14 replies
  • 0 Bravos

Account suspended

My credit card is working but I can’t process the pre-authorized payment and my account has been suspended can someone helps me.expecting very important calls from my family! What should I do!!!

Rodica1 by Great Neighbour / Super Voisin
  • 322 Views
  • 8 replies
  • 0 Bravos

Invoice request using ticket system

System gives me an error when trying to login to the community account to submit a service ticket, so I can request a proper invoice with my name, number ect on it.

JSad by Good Citizen / Bon Citoyen
  • 89 Views
  • 3 replies
  • 0 Bravos

Getting new password...

WoW. What a pain. For 2 days have been doing the change password thing on my Desktop confuser. I was able to do the change password thing on my cellphone an hour ago on my Huawei Mate 20 Pro. So I tried it again on the desktop and decided to disable ...

ve3zt by Good Citizen / Bon Citoyen
  • 112 Views
  • 6 replies
  • 0 Bravos

Trouble adding new payment method

Hi! I need to change my payment method on public mobile but it won’t let be change my credit card without saying “oops there was trouble completing this request, try again later” even tho all the information is correct. It’s suspended my account in t...

bharper16 by Great Neighbour / Super Voisin
  • 117 Views
  • 6 replies
  • 0 Bravos