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Resolved! US roaming in Hawaii

Wondering if anyone has an update on roaming in Hawaii post the 3G changes in the US? I have a 4G Canadian plan - does that make any difference? Thanks!

JanetteG by Good Citizen / Bon Citoyen
  • 234 Views
  • 8 replies
  • 1 Bravos

Roaming add on

I purcased ther Roaming Addon and it is not working. How do I activate it?

fcave by Great Neighbour / Super Voisin
  • 120 Views
  • 4 replies
  • 1 Bravos

Resolved! Submit a ticket

How do you submit a ticket and speak to a live body!?I am having issues with my daughters unlimited texting. I find this service to be very frustrating.

Resolved! Unexpected Data Plan Change?

I am on the 25 $ plan, have been for last two years or so, and I always had 1 or 1.5G but last month they dropped it to 1024mb.. wtf? Surely this is an error? I only noticed today I thought the phone was just glitching connecting to the network.

astroveg by Good Citizen / Bon Citoyen
  • 156 Views
  • 7 replies
  • 0 Bravos

Resolved! How and when does referral benefit appear (both sides)?

Recently (Nov 9) I helped FriendA refer FriendB to PM. FriendA is on $25 and the old Rewards program. FriendB is on $15 plan and of course new Rewards program. I know they entered the referral code because I walked them through it. I think FriendB sh...

ottawa by Model Citizen / Citoyen Modèle
  • 158 Views
  • 3 replies
  • 1 Bravos

Resolved! Plan cycle date changed

My plan cycle date used to be 16th of every month but last week when I logged in to my account my plan cycle date started showing as 9th. How do I get this fixed?

Leo010 by Great Neighbour / Super Voisin
  • 128 Views
  • 6 replies
  • 1 Bravos

Resolved! Got a line at Fido

Hello everyone, I recently just got a line with Fido using the same phone number I was using with Public Mobile. The guy at the booth transferred my number to Fido for me. I wanted to access my Public Mobile account to see if my plan is canceled, but...

simonhor1 by Good Citizen / Bon Citoyen
  • 137 Views
  • 2 replies
  • 0 Bravos

Resolved! referral code after activation

Hi,I forgot to enter the referral code I got from someone when I activated my SIM card. Is there a way for me to use the code still?

mystery905 by Good Citizen / Bon Citoyen
  • 109 Views
  • 1 replies
  • 0 Bravos

Resolved! Login not available

I tried to login to my account the last 4 hours but it kept saying this page is no longer available once I got login button. Anyone else experience this?

cassieautumn by Great Neighbour / Super Voisin
  • 169 Views
  • 5 replies
  • 0 Bravos

Resolved! Referal Credit

Why was my referal code not accepted when my friend signed up ?

fisnaris by Great Neighbour / Super Voisin
  • 102 Views
  • 3 replies
  • 0 Bravos

Resolved! Discount Carryover

When changing phone plan to the $40 for 15GB, do the loyalty and pre-authorization payment discounts carry over and apply to the new plan price?

panchal by Great Neighbour / Super Voisin
  • 293 Views
  • 6 replies
  • 1 Bravos

Resolved! 4G Plan for $40 / 15 GB Problem

Hi,I transferred to the 4G plan for $40 and 15 gb. My phone still says I'm on 3G.Does anyone know how to get the phone to sync with the new 4G speed?On the customer service portal it confirms I'm on the correct plan and I'm in an area that it isn't a...

agora by Good Citizen / Bon Citoyen
  • 306 Views
  • 14 replies
  • 0 Bravos

Resolved! Data

Hello,i have 10gb to use in case I used my 2.5gb i have in my plan every month. I don’t know why today after i used my 2.5gb for this month why the data stopped working and not automatically start using from my extra 10gb.please I don’t need answer w...

memo1995 by Good Citizen / Bon Citoyen
  • 138 Views
  • 2 replies
  • 0 Bravos

Resolved! Login

Someone mind telling me why almost every time I login there is an annoying message that says EXPIRED PAGE not allowing me to log in after trying several times finally it works !!!!! Why ??? I tried refreshing nothing !!!

Drav by Good Citizen / Bon Citoyen
  • 133 Views
  • 2 replies
  • 0 Bravos

Resolved! Email

I look I don't remember the email I use

Coba by Great Neighbour / Super Voisin
  • 88 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone Can’t Receive or Make Calls

Since paying my last phone bill, I’m not able to make or receive phone calls. I’ve done all of the things the helper suggested and forum, but it’s still not working. I have an iPhone 6 right now, and unlimited calling and texting with data included.

New plan did not start at the specified date

My new plan ($40 15GB at 4G) was supposed to start on Nov 14, however the billing cycle has already passed and it's still using my old plan (5GB at 3G). I signed up for this new plan on October 28, so it should've had plenty of time to go through the...

Andrend by Great Neighbour / Super Voisin
  • 127 Views
  • 6 replies
  • 0 Bravos

Resolved! Logging into account

I've recently had trouble logging into my account. I get page no longer exists message. I reset my password and now I have a different page error that says message unauthorized. What is going on? I want to add data.

Holly4 by Great Neighbour / Super Voisin
  • 146 Views
  • 5 replies
  • 0 Bravos

Resolved! Promotions

I would like to be reoffered 15gb for $40 is there anyway that I can get a text containing this offer?

HeatherO82 by Great Neighbour / Super Voisin
  • 111 Views
  • 3 replies
  • 0 Bravos

Roaming in Mexico

I know Public Mobile does not provide roaming in Mexico. So, what are the alternatives? I need a working phone on arrival at the airport in Mex, so do I pick up another plan here for a couple of months while we are there? Can I buy a burner with Mexi...

sunkendisk by Great Neighbour / Super Voisin
  • 238 Views
  • 7 replies
  • 0 Bravos

SIM card not registering

How do I get my sim card issue resolved? I tried the sim in 3 different phones (2 android and 1 iPhone) no dice.

andressilawpg by New in Town / Nouveau en Ville
  • 130 Views
  • 2 replies
  • 0 Bravos