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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26288 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38252 Views
  • 185 replies
  • 29 Bravos

Payment problem

I’m currently traveling and my credit card on file was compromised.  I’m trying to pay for my subscription but it won’t recognize me… please help

Deb445 by Great Neighbour / Super Voisin
  • 220 Views
  • 2 replies
  • 2 Bravos

Sim activation

I already have a voucher but it won't let me activate my Sim because it's asking me to pY using my card. I wanna use my voucher and can't even get past the review andnpay stage. No one answers thecustomer service either. Anyone help?

PublicENEMY1 by Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferring number

Hello.I'm trying to submit a ticket to have the following issue resolved urgently.I am a new PM customer and in the process of transferring my number from the previous provider Koodo.  Unfortunately, Koodo made an error and are having to fix it and a...

CL04 by Great Neighbour / Super Voisin
  • 260 Views
  • 2 replies
  • 0 Bravos

# changed but not completely

A while back i changed my number online. I noticed that in my Samsung phone the registed number is still the original number associated with the sim card. Was the number change just a "forwarding"? How can I get rid of this old number completely?

IslandGuy7641 by Great Neighbour / Super Voisin
  • 378 Views
  • 8 replies
  • 0 Bravos

Can't enter my phone number for MMS on iPhone

I switched to Public Mobile with an eSIM yesterday, replacing my Bell eSIM. I did receive a text saying the number transfer was successful.Tried entering phone number in "Settings", but it won't save.Tried "Reset all settings".Can't send or receive t...

chrishannon by Great Neighbour / Super Voisin
  • 657 Views
  • 8 replies
  • 0 Bravos

Resolved! Mexico

Do you have coverage in Mexico?

Claytie by Great Neighbour / Super Voisin
  • 286 Views
  • 1 replies
  • 0 Bravos

I was charge 3 times when I change my service

Hi someone,I've change my services option and I was charge 3 times on my credit card but it's not register.How can I have a refund? Or could it be credit? Thank you!

CathT by Great Neighbour / Super Voisin
  • 222 Views
  • 2 replies
  • 0 Bravos

Charges on my account

Hello,I would like to chat with someone in order get an explanation on some charges made by Public Mobile on credit card. Thank you.

Malima by Good Citizen / Bon Citoyen
  • 286 Views
  • 5 replies
  • 0 Bravos

no service

My phone will all of a sudden mid day today no make or receive calls or texts. tried restarting.

Call Forwarding without codes

Hello! I broke my screen, and I need to have my calls and texts forwarded while I get my screen fixed, which will take a few days. I found the article on how to forward calls, but I would have to be able to use my screen to dial the codes. Surely the...

EBoone by Great Neighbour / Super Voisin
  • 325 Views
  • 4 replies
  • 0 Bravos

Unable to get out of Previous Contract

Good morning!I was very eager to join Public Mobile, and did so last night for all 3 of my lines without checking to see what the cost would be to get out of my prior contract.I was prepared to pay some early termination fees, but not to the tune of ...

LatinLetters by Great Neighbour / Super Voisin
  • 357 Views
  • 4 replies
  • 0 Bravos

Help!

I can call, but I cannot text. Nor can I receive calls or texts.

JLGielen by Great Neighbour / Super Voisin
  • 135 Views
  • 1 replies
  • 0 Bravos

Old phone number wasn't active

Now I am in some kind of limbo, I can't receive texts/calls, and the 6-digit code to ensure its me doesn't get sent. What is the process for fixing this?

JLGielen by Great Neighbour / Super Voisin
  • 130 Views
  • 1 replies
  • 0 Bravos

Resolved! Will I get charged for overuse of 24MB?

My data is turned off and I’m afraid I will get a financial penalty. My bill goes from August 22 to September 21. I used 1024 MB at three speed already. I have 1.99 GB data left on two GB data one time bonus.  Will I get charged for my overuse of 24 ...

parkay123 by Good Citizen / Bon Citoyen
  • 358 Views
  • 4 replies
  • 0 Bravos

login crash

after login attempts, the app crashes. i have cleared my browser and reloaded the app to no avail new customer

SFM by Great Neighbour / Super Voisin
  • 216 Views
  • 4 replies
  • 1 Bravos

Cash in free $34 + 10GB no catch?

I have the $34 Can 50gb unlimited, if I switch to the promo same plan $34 to get the 10GB free, do I keep my half dozen referrals or do I have to start collecting referrals again? 

Number porting from Bell - 6UT1, Not in service

I can't seem to find any help, I signed up for Public this afternoon and I had to speak with a CSAgent via PM as when I created my account, I could not automatically port my number and I was not able to log in to my account. The agent provided me a t...

cgap by Great Neighbour / Super Voisin
  • 361 Views
  • 4 replies
  • 0 Bravos

Call Failed message

I recently switched to Public Mobile, and when I try to call certain numbers, I receive a ‘call failed’ message. I just ported my number over yesterday and am unsure if there’s a setting on my phone that needs to be changed. It works when I call some...

Lux99 by Good Citizen / Bon Citoyen
  • 251 Views
  • 2 replies
  • 0 Bravos

change back to old plan

i switched plans to go on vacation to the US and now i want to switch back to my old plan but it doesnt seem to exist. i was on the $15. plan, the only one available now is $30. can some support person help me or i will  have to cancel my service bec...

LJM99 by Great Neighbour / Super Voisin
  • 455 Views
  • 4 replies
  • 1 Bravos

cant call out or receive calls

Have turned phone off twice and taken sim card out, still no service. Did voice message and password. why no phone or texting either

susanmullen by Great Neighbour / Super Voisin
  • 280 Views
  • 4 replies
  • 0 Bravos

Re-ordering an eSIM - activation failed

hi all eSim acitvation failed though iphone is compatible - need to order a new one/QR code - submitted an agent request 2 hours ago no reply 

AvalonN by Great Neighbour / Super Voisin
  • 173 Views
  • 1 replies
  • 0 Bravos

my plan seems to be gone - asking me to pick a new plan

I login to app or website for the first time in at least a couple of months.  it's asking me to pick a new plan.  None of my info is there.  I had years worth of credits, that all seems to be gone?  Or at least I can't look at it anymore.  I was on a...

tamas by Great Neighbour / Super Voisin
  • 647 Views
  • 10 replies
  • 1 Bravos
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