Community

Activate my number

May I talk or chat with someone (not a bot) as my transferred number is still not activated after 24 hours?

Transfer number from Koodo without SMS confirmation

Hello,I am attempting to transfer my service and phone number to public mobile from Koodo. I've subscribed to Public Mobile but I'm having issues with the phone number transfer and activation. Part of the phone number transfer includes confirming the...

You are a scammer

I paid three times for this account and was never able to activate it. But you were able to withdrawn the paiement as you wishes. I tried to reach you but it was impossible. I have had to block my credit card to stop you from taking (rubbings) My mon...

NO Voice

NO voice in the USA . Normally not a problem . I am in Naples Florida for the winter . Tried all available providers but no success. I have performed all the possible fixes ..

Phone keeps switching to Emergency Calls Only - Sometimes restores after toggling airplane off/on

Long story short. My service has started to be terribly messed up/near non functional at my house, and often on the road. The phone often shows "Emergency calls only" or No Service, instead of "Public Mobile" in the upper left side of the screen. Won...

Re: Speak to a customer support agent

I am trying to find out of my payment for Public Mobile went through on my Visa card. My other card was compromised and so I wanted to use my Visa 

Porting from Vonage

Hello,  How long does it take to port my phone numbet from Vonage to Public ?  Many Thanks,

Refund Request for Unactivated Mobile Plan Order (Jan 26, 2026)

Dear Public Mobile Support Team, I am writing to request assistance regarding a recent order I placed online. On January 26, 2026, I made a payment and placed an order for the $20 plan (40GB). However, I have not activated the plan, and I have now de...

SIM Card Order Not Delivered – No Tracking Information

Hello,I ordered a SIM card almost two weeks ago, but I have not received it yet. I also haven’t received any delivery confirmation, tracking link, or tracking information so far.Could you please check the status of my order and let me know when I can...

Can’t receive call and messages

I have changed my number to Public Mobile since yesterday evening. I can call and text to others right after activation. But can’t receive call and text from others. 

Canadian data only Add on - not working

I am wondering if any Canadian customers tried to add DATA only and couldn't do that. It looks to me that it is a software issue.

I pay the bill already, why still can't use my phone

Purchasing new eSIM?

I got a new phone recently and tried to transfer the eSIM over, but somehow it doesn’t allow me to do it. And I had to end up purchasing another eSIM on the app. Just want to check if this is normal? Thank you!

Request to Restore Suspended Public Mobile Number

Hello,Earlier today, I was using my Public Mobile account with my primary number. I also have another number with Virgin Mobile that I was trying to transfer to Public Mobile.While initiating the transfer from Virgin to Public Mobile, my existing Pub...

Old gal questions

Hi there. I am quite a case when it comes to not knowing how technology works lolI want to keep my phone (which I own)So do I purchase a plan, then get sent a SIM card and phone number? Is there a way to keep my phone number I had with my provider?Ju...

CS_Agent

How do I add another line to my account. I am new 

How long does it take for the SIM card to arrive in Toronto

I ordered my SIM card on on January 26th and now it's February 11th I still not receive my SIM card

Can not receive calls from callers

Hello, Can not receive calls ever since i subscribed with public mobile.My phone has no response when people call my number. But i can call someone.please help! Thank you!

Billing

Hi, just woundering if I updated my credit card payment information ok.

@CS_Agent. Number chaned no notice

I transferred my old phone number  to public mobile 2 weeks ago and was working fine until today when my number changed to a random number without any notice.

Didn't receive $10 credit from referral code.

Hi,I joined Pubic Mobile through a referral code. I should be recieving $10 credit. But upon checking i see I didn't recieve the $10 in my account 

1 800 and 1 855 Toll Free number issues

We seem to be having issues with calling toll free numbers - 1 800 and 1 855.Created a ticket this morning with much back and forth, worked for a bit and then back again with an error message.My husband is having the same issue. Again logged a ticket...

Unable to Transfer Number

Apparently something that is required by law (CRTC https://crtc.gc.ca/eng/phone/mobile/num.htm) is being disregarded by Public Mobile. After a week of back and forth emails and several calls to try and get my old number ported to my new SIM, I've jus...

SOS

My phone is saying SOS, I just transferred a few hours ago and I’ve tried everything and nothing works 

Can't rec

Can't recieve text to new nbr. Sim not working but I need to buy a new one. I know you added 5 dollars to my account. I can't get into it due to the sms nbr. Can you help me?