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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9569 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20287 Views
  • 180 replies
  • 24 Bravos

Resolved! Issues with my account/plan

Good morning,I would like to put two issues to your attention, and I would respectfully ask that you address them as soon as you can. For your information, I have been with PM for more than 10 years. I'm billed $30/Month (excluding my $7 reward) for ...

K2012 by Great Neighbour / Super Voisin
  • 290 Views
  • 7 replies
  • 0 Bravos

Resolved! Add-ons

Will PM offer Christmas bonus this year.   I recall getting 5 free gigs of data a couple of years ago. How do I find out about it?   Am I expected to log into PM daily?

versysRob1 by Good Citizen / Bon Citoyen
  • 216 Views
  • 8 replies
  • 0 Bravos

New Customer

Hi, Trying to Xfer in from Koodoo and it keeps failing - Can a agent assit me with this im not getting any notification? 

Did not receive a SIM card

I purchased a SIM card November 27th and I still have not received the card. What should i do?

Jinny_b by Great Neighbour / Super Voisin
  • 100 Views
  • 3 replies
  • 0 Bravos

Security code

I have to update my current number. Security code always goes to the old number 

rozahusseini by Great Neighbour / Super Voisin
  • 103 Views
  • 1 replies
  • 0 Bravos

data usage does not add up

data has been turned off to my phone saying i have used 60gigs (what is in my plan) going into my account under data usage and adding all the transfered data numbers up does not equal anything near the 60gigs in my plan and the data tracker on mky ph...

stewfrei by Great Neighbour / Super Voisin
  • 155 Views
  • 2 replies
  • 0 Bravos

Paid

I payed already payment history dec 9 but service not working  

Vitor2 by Great Neighbour / Super Voisin
  • 137 Views
  • 4 replies
  • 0 Bravos

Switching from $25 plan to $34/25GB Plan

Hi, guys,I’m currently on the $25 monthly plan but am considering switching to the promotional $34 25GB plan.If I switch over, will I still keep my public rewards? I currently have $9 in monthly credits.Also, can I switch back to the $25 plan at any ...

Locked out for month or longer

How do I log into my account that I been locked out of for so long. Tried changing password still can’t log in. I’m currently using my wife’s account I ant sign into anything 

Cin2 by Great Neighbour / Super Voisin
  • 208 Views
  • 6 replies
  • 0 Bravos

Payment

I mistakenly manually paid my monthly subscription instead of the auto renewal with my posted credit card as o didn't know it was to be auto renewed this way. Will I be charged again via  auto renewal on Dec 13th?

Mrzerographic by Great Neighbour / Super Voisin
  • 101 Views
  • 3 replies
  • 0 Bravos

order number

Where can I get my order number to submit a ticket. I did not receive it via email

thierryw by Great Neighbour / Super Voisin
  • 209 Views
  • 7 replies
  • 0 Bravos

Full Access Authentication Code Being Sent to the Wrong Phone Number

Hi everyone, just posting here to see if anyone is still dealing with the same problem as me.My PM service is working, however, I have still been unable to activate my account via the app or website, due to the authentication code being sent to a tem...

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Salam1 by Good Citizen / Bon Citoyen
  • 248 Views
  • 5 replies
  • 0 Bravos

Plan renewal

My plan didn't appear to renew properly today. Or there was an unauthorized charge to my account to purchase extra data on November  20My plan right now states I have 1GB of data available, but plan is not active. I can not used my phone to make phon...

Avahamilton by Great Neighbour / Super Voisin
  • 119 Views
  • 3 replies
  • 0 Bravos

People can’t hear me for first 10-15 seconds of phone calls

For the first 10-15 seconds of every phone call, I can hear the other person perfectly fine but they can’t hear me at all. Like I’m on mute. Happens with both ingoing and outgoing calls, both indoors and outdoors. I tried putting my SIM card into ano...

NoThx by Great Neighbour / Super Voisin
  • 312 Views
  • 6 replies
  • 1 Bravos

Got overcharged and want refund

Hi,  I have bought a plan and at the account activation my account was already blocked due to unresolved payment issue.  I then had to buy a new plan in order to use the service and now need a refund. How can actually best communicate this to Public ...

Morris123 by Great Neighbour / Super Voisin
  • 131 Views
  • 2 replies
  • 0 Bravos

SMS status in My Account

What is the point of PM counting my SMS when they are unlimited? And, BTW, I did NOT do any 'international texting'. 

Yummy by Mayor / Maire
  • 366 Views
  • 12 replies
  • 1 Bravos

Transferring Numbers and Cancelling Plans

Hi, I recently transferred my phone plan and number to Fido, but I’m not sure if my plan here is cancelled or if I will be billed or what’s going on. When I go on “My Account”, I don’t see any billing history but instead ads on why I should subscribe...

Sobia by Great Neighbour / Super Voisin
  • 119 Views
  • 2 replies
  • 1 Bravos

Not able to make call and getting 6UT1 message.

For last 3 days, I am not able to make any outgoing call, however I can receive a call. When I call any number I get message 6UT1. Restarted the phone, Changed the SIM slot, restart the network too, but nothing worked.  

Cole21 by Great Neighbour / Super Voisin
  • 103 Views
  • 2 replies
  • 0 Bravos

Public Mobile app not compatible with LG G4?

Hi allI am trying to complete the activation of my new service and I cannot download the Public Mobile app on my phone, Google Play telling me that it will not work on my device! Any idea on how I can solve this issue?Thanks a lot!

Pierre-André by Great Neighbour / Super Voisin
  • 157 Views
  • 4 replies
  • 0 Bravos

Points Contests

Hello everyone,I recall seeing, about a year ago, contests/jackpots whereby you could an iPhone or Samsung phone.But it seems for the past 6 months, there's been none of these contests.Any plan to re-instate them?many thanks and good dayRAUL

Raul_Davalos by Good Citizen / Bon Citoyen
  • 96 Views
  • 1 replies
  • 0 Bravos

Resolved! No referral credit for either account

Hi, I used the referral code when signing up but neith the referrer or myself got the 10 dollar credit. Also the referrer is not getting the 1 point per month. How do we resolve this? Thanks!

Resolved! esim sign up

Hi, I signed up with Public an created my account using the esim option, but upon setup I receive the following error:"Phone is not ESIM compatible. You've currently purchased an ESIM along with your subscription. Unfortunately this phone is not ESIM...

stitzm by Great Neighbour / Super Voisin
  • 277 Views
  • 7 replies
  • 0 Bravos

Previous Carrier

Hello,I've switched from BellMTS to Public Mobile last month and I phoned BellMTS and my account there is still active. Have I skipped a step? Can you cancel my account there?Thank you,Angelika 

Re: iPhone 7

I just purchased a public mobile account/package and SIM card. Currently with bell. Bell says my phone (iphone7) is unlocked but still can’t get public card to work. Can someone help ??

Cory-J by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos
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