Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I use a foreign carrier eSIM (like aloSIM, Orange, Vodafone ) when travelling in Europe and PM sim off, have data off for my public mobile line and data switching off on both, can I use the PM number in WhatsApp? If so will there be any cost to do...
I have a Canadian Samsung Galaxy S20. Public Mobile's website said that my phone was eSIM compatible but then the app said that my phone was not. I would like to cancel the subscription and have the purchase refunded. Thank you.
My son has been on my account for four years. $15 plan has not decreased by the $1 per month each year, I’m still paying $17 a Month. He is creating his own account for the new $35 / 50gig plan offer ending Sept 30th. He wants to port his existing pm...
Hi there, can you explain what is unlimited international text? Does it mean I can send/receive text overseas for free? Tks! -- Ying
Hi,can I use this plan down in USA?data , call and text without additional charges?
Hello, I managed to lock my sim card and now I require a PUK code. I sent a private message to @CS_Agent yesterday but have not received a response yet. I’m unable to use my phone number and do not have access to data/call/text.I’m hoping to avoid h...
I was sent a text message from Public Mobile to answer YES to release my phone number. My phone texting no longer works. I need Public Mobile to manually release my phone number by overriding the port.
I noticed when watching Facebook Reel that my data freezes many times. So my husband and I each did a speed test on our phones with different providers. My husband is fine and mine is very disappointing. Never had this issue before transferring provi...
My payment didn’t go through, the service is not available (no voice no data), yet I don’t see it in the app or under my account in the browser and not able to make paymentWhat should I do
Both my wife and I have a separate PM account with different plans. Today I logged into my account and I was able to redeem rewards towards my bill payment. When my wife logs into her account it says "welcome Kim", however when she trys to access "my...
I’m trying to get my old number back but I can’t because I lost my cell phone and my email was linked to my public mobile number and I need a code to get into my public mobile app also the same as my email what do I do ? Is there a way I can show my ...
Hitransferred my service from virgin to public .Still saying sod.i am trying eSIM still not working
Hey, I've payed my bill and have an active subscription but no service what so ever. I don't see the network being down and I'm wondering if anyone else is having this issue?
As the title describes, I can't seem to send picture messages (MMS) to iPhone users from my OnePlus 12R after the latest Android update. Does anyone have a fix for this? I have tried resetting my networks and changing my APN settings to the following...
Hello. New here. Accidentally used wrong account number while porting. I have raised a ticket, other than that, any way to fix this thing? Thanks
In setting up my eSim, having been assured I could easily transfer over my phone number from my existing service provider (Virgin) after having set up the eSim. However, the instructions I received warned my not to transfer if I do not have a second...
I switched over today from Freedom. I successfully installed the eSIM. Apparently I successfully lost Freedom because now I have no service. However when I check for network options, I am still seeing Freedom options rather than Public. My wife sitti...
Hello, I just switched over yesterday. Today I was unable to make phone calls and when I text, the receiver sees my email address instead of my contact name and number. I would also like to change my profile username - but have been unsuccessful with...
I am currently on the 1 G ish for 25.00 month plan. It would make sense to switch to 6g for 23.00 a month while that lasts. It's cheaper. M But then once it's over I am afraid I not see any 1g per month plans. I don't see any right now and I d...
Hi,I tried to port Koodo prepaid phone number when activating account; but, it said that I had to select a NEW number, and then open a ticket to have my current Koodo number ported. Can you please assist? Thanks
Recently activated public mobile phone number.I can send sms to some numbers (e.g. Koodo) but for some others I cannot.I am getting "Not Delivered" notification.
I just subscribed to a new Public Mobile plan. My daughter referred me, but I did not find where to add here referral number during the process. Can I do it now?
Hi,I submitted payment for a $30 plan and the money was taken from my account but it then gave me an error and told me to submit a ticket and didn't allow me to finish the setup.
Please help to fix it
WITH THIS PLAN CAN I CALL FROM THE USA TO CANADA ANY TIME AND UNLIMITED AT NO COST
I have a SIM card, I have an account and a plan. But when I try to go into my account, I get in this loop of 2 choices: 1. to reactivate or 2. to log in over and over and over. I just want to update my credit card, but can't get into my account
I just paid for a plan, I'm not sure if it ever asked me for my addresswhere did you mailed the new sim card?
Hello, How I can update my postal address on my account?Thank you
Other carriers are now offering Canada/US/Mexico plans. Any hope that Public will do that soon?
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