Community

Please cancel my subscription

Please cancel my subscription. You make it hard to do it online

Stop payments / close account

Hi, id like to stop the payments or close my account pleaseThank you 

New Subscription - No texts, data

Hi, I got a new sim for my son and activated the sim and number yesterday. The line does have text and data included but only calls work. I tried the sim in several phones, reset the network but nothing works. I cannot send or receive texts and I can...

Signal in Manitoba

Recently I've had spotty coverage, even dropping to emergency only service in and around Winnipeg, MB. Usually I'm always on 5G or at least LTE+. Over the past month this has changed. Calls almost drop, coverage drops completely. Has there been a cha...

Add rings before voicemail

How do I add rings before my iPhone 16 goes to voicemail? edited by comutergeek541: changed category label (discussion isn't related to Community)

Data Not Working

I have everything set up, my data is still not working. Not sure what to do. 路

Re: Phone number transfer

Hi I have to transfer my phone number from Koodo to Public Mobile.

Problem

Checked my balance today but before it gave me the balance it told me my account was suspended due to insufficient balance I added $40 and finally got my balance of over $100 or 3 times my plan price and am still getting suspended account message. Wh...

Re: Phone not working

I have a message that not enough money or something with the payment problem, it's preauthorized payment, never had a problem

Do you offer calling, text and data plans for European travel

Over payment

How do I get back overpayment?

Lost number.

When you sign up you are given a number. When your transfer a number in, there is no indication of what happens to the original number, or that it will be removed. How do I get that number AND the number that was transferred in?I need that number to ...

Trip to Europe

I’m planning a trip to Europe from Oct 1 to October 18. I want to use my cell phone but am uncertain what to add to my current plan. Do I get an eSIM, ask for data, ask for data and minutes?  I’m really confused so any help will be much appreciated. 

does anyone know how to get the invoice

I send a request to the agent by inbox, and a confirmation email as well, but it has past two months, I still not received my invoice yet. my account has been deleted. when I try to contact the agent again, the agent just focus on some information ab...

How much service have I used?

I've been using this for a month now, and the subscription usage curve has not moved yet. It gets updated every time I log in, and still no change. How am I supposed to know how much I have left?The "usage breakdown" also shows no change.

US Talk-Text Addon

Greetings,We added a 15 day US talk/text add-on to our account 10 days ago. There are 5 days remaining.I will be travelling in the US to visit family for a few days after this talk/text addon expires, so I wanted to add another 15 day talk/text addon...

Upgrade to high speed internet connection

Is there a promotion to upgrade to high speed internet? edited by comptuergeek541: changed category label (not related to Rewards)

How to get PUK NUMBER

How can I get my PUL NUMBER

Phone Number Transfer Help

Hi there!I recently tried to swap from Chatr to Public Mobile. I however made the mistake of first cancelling my chatr service before doing the number transfer, and as such when I tried to do the transfer it got kind of messy. I did recieve a text fr...

I'm on autopay and my account was suspended for not paying.

I'm also trying to pay manually on the website and it errors out, saying to try again later.

Double billing

Double billing

I upgraded my account in August, now I see I have been double billed, what can I do. I am getting no where with the various pages an promos I have been getting. Please have an agent contact me, why are you making this so difficult

App not working

My app is not working for more than a week, I followed the troubleshoot: restard, uninstall... and nothing work. The app still in "maintenance" . How can I get support ? Thanks

Stop subscription

Duplicated thread. Please refer back to original:  https://productioncommunity.publicmobile.ca/t5/Get-Support/Cancel-the-mobile-plan-EL8026/td-p/1366912 edited by computergeek541:  updated the web address link to an older thread that is about the sam...