Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can receive incoming calls but unable to call out from Mexico nor receive any emails .Was working a few days ago
Hello! I've been trying to use my hotspot to play some games online with my Nintendo switch. The problem is that it gives a nat type of D. I need B or higher. Is there any work around for this? There's no wifi at the location I'm doing this at. Thank...
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Hi there,It has been about a week since I have switched to Public Mobile (porting my existing number with Chatr), yet i'm still unable to send/receive calls/texts/ Can you please assist? T
Hi I’m currently outside the country and want to forward my calls to a VoIP number. How can I do that?
My eSIM is not working and the port did not go through. I can’t even log a ticket since I am now unable to access my account. Since you don’t have a customer service phone number, seems like this is the only channel left to reach you. This is too ...
Is anyone else not able to see an option to add on additional data? I’ve been trying to do this unsuccessfully for days. Finally submitted a ticket but that wasn’t even an option
Hello,I ordered a physical SIM card two weeks ago and I was already charged for it.I still have not received the SIM card and there is no tracking information.This is not a purchase inquiry.I need help checking the shipment status or arranging a repl...
After three weeks, I still haven't received my SIM card.
I should have unlimited Canada minutes. But I am not able to make a call. Everything when I try to make a call, it said I have already used all the available minutes.
I use a Public Mobile eSim as my main phone provider and I was wondering. If I switched to a different eSim provider, would I be able to keep my phone number I got with Public Mobile?
My phone is dead. I had a esim. Bought a sim to use different phone. Having problem now to switch since they send a code to my phone, and there is no option for email. I dont have access to my phone but I have to my email
I have 2 accounts and I dont know how to access one of them. I pay for 2 seperate phone numbers, one is xxxxxxxxxxxxx and one is xxxxxxxxxxxxxxxxxxI am paying 39.55 on the 10th of the month by visa for the 226 phone number, and I would like to cancel...
Hi there on Feb you charge me twice for my cell phone bill 39.96 both time same day
How can I get a cheaper subscription. they just keep offering a larger one for the same price.
I dont know my account number I can't login to.my account plus I have also lost my simEdit by Dunkman: removed personal information
My brother in law has a flip phone that is 4G and I've read that Public Mobile is discontinuing 4G service!
Im having this problem now, did you ever find a solution?
How do you cancel a subscription upon death
I never received my mailed SIM card and had to purchase one in store to activate. Please refund the original SIM charge. Ticket reference number:xxxxxxxxxxxxxxxxTime submitted: 2026-02-08 5:29 PM
i’ve been a customer here for over a year. i’ve been having this issue since yesterday where my service stopped working and when I log into the app, it says eSIM cannot be installed. Please contact support and it’s nearly impossible to speak to someb...
I need to speak to an agent to reverse an e-sim card back to original phone that has a physical sim card. This is way to complicated for me to figure out.
I submitted a ticket explaining my issue with not being able to enter my new credit card information. I am wondering where i receive the response to my question and how long it takes for a reply.
I will not change my Apple TV account from Australia to Canada, therefore I would like a refund for the unused SIm. Thank you.
My partners phone was dropped and broke. We are now trying to access her account to switch phones and it is saying we have the wrong email and it's not the wrong email
I am a 3 year + customer my account is active I am trying to log in I had forgotten my password got sent a code and updated password it gives me 2 option activate account or log in page
I recently signed up for the 60GB 5G (Canada-US-Mexico) plan during the flash sale on January 26th. The deal was $40/month (after a 2-year 50% discount).I have already: Completed the payment of $33.60 (pre-tax/promo rate), received a confirmation ema...
I fail to understand why PM does not link the "My Account" portion of the PM app to the "Community" portion of the app. Same goes for the website. It is agrivatingly frustrating to have to enter my login info (which is the same for both) email & pass...
I am trying to transfer my number from Virgin Plus to PM and have completed the request twice and have not received any text message or response. I have had the SIM card for two weeks now and cannot use it. Virgin Plus does not come up on the list of...
