13 hours ago
Hello,
I am trying to log into my account, however, I don't have access to that email anymore. It's completely out of use. How can I get around this? That email is registered with my account on here.
13 hours ago - last edited 13 hours ago
hi @AdiMar
technically, the email used to login PM is just a login id. So, you can still login using that old email address with the proper password. If you are able to login to My Account, just go to Profile page (or Account page on PM app) and click Manage EverSafe ID and update the email address
But if you cannot login , then ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage