Phone verification not working

[Captain1950]

Good morning,

I am setting up a new PM account and am in the process of transferring my landline phone number over. I believe I am on the final step for transferring, I have already added all my current landline provider information, now I am being asked to enter a verification code sent to my email (which has worked), and right after I am being sent a second verification code to my landline however I am not receiving that code. I have tried resending the code at least a dozen times, I have tried both the call and text options and neither are working. The call verification has worked for all other steps.

Any advice would be appreciated.

[Chalupa_Batman]

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@Captain1950 wrote:

Good morning,

I am setting up a new PM account and am in the process of transferring my landline phone number over. I believe I am on the final step for transferring, I have already added all my current landline provider information, now I am being asked to enter a verification code sent to my email (which has worked), and right after I am being sent a second verification code to my landline however I am not receiving that code. I have tried resending the code at least a dozen times, I have tried both the call and text options and neither are working. The call verification has worked for all other steps.

Any advice would be appreciated.

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Hello @Captain1950 

Landlines can take up to 7 business days to port over. I'd suggest contacting your land phone company and advise them you have made a porting request from Public Mobile and you authorize the port. That way it skips a step.

[BKNS27]

@Captain1950 

The verification is not required for porting a landline but it may take up to 5 days to port over to PM.

Meanwhile, your landline will continue to work.

[funpig1]

@Captain1950 

Try testing your cell phone (internet, text in out, call in out). You may find that you have partial service and the rest of service will complete in about 3 to 5 days. If you still cannot get a complete transfer, message. A customer agent: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437