Data Usage

[Junebug3]

Got a message 100% of data used.  Shows I used a lot of data yesterday at 12.44 but I wasn't even on my phone around that time.  Anyone know how this could happen? 

[BKNS27]

@Junebug3 

Sometime it is the data counter app on your phone that will give the notification but keep in mind that PM is on a 30 day cycle and not a monthly cycle which the app could be set to.

The usage is updated twice a day. Noon and around midnight. Your account will has the latest usage. I use the PM app which is quicker to your account.

Just curious if it is 12.44gb or 12.44mb?

[funpig1]

@Junebug3 

The PM app can be glitchy and is not reliable in my opinion. I suggest that you go into your phone settings and compare the mobile data usage. Make sure you adjust the start and end date to match your PM renewal dates. The data usage may not be the same, but it should be very close. If there is a huge discrepancy, it means that the app was not working properly.

[Junebug3]

Thanks.  I'll have a look at that. 

[HALIMACS]

Yes, @Junebug3 .   One thing you can do is ensure any background apps running do not do so using data.   Another thing you can do is turn off wi-fi assist, which is a feature devices can use when wi-fi signals are weak.

[Junebug3]

I wasn't aware of using any data at all that day.  Only time on phone I'm sure I was on WiFi at home. I'll have to check settings, maybe something there. 

[Sansan]

Apparently, data is only updated twice per day. One of them being when we're sleeping, so go through the history to see if you can make sense of what it's there. You you can filter it out 7  days, 14 days..

They do send you a text warning 75%, 95% then 100%.

If you need more you'd have to purchase add-ons either through that text messages  they send you which is WAY expensive like $40, or  using points if you have enough, the add-ons tab which is cheaper or wait until next renewal. 

[HALIMACS]

The way this occurs, @Junebug3 , is that PM tallies all the usage in preceding 12-hour increments, and posts this on accounts twice daily.

Usually in the very early morning hours, then again early afternoon hours.