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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Forgot email to my account and lost my phone

I need to kmow what to do. As to getting my number transferred to a different sim after I just lost my phone in the lake I don't know my email associated with my public account please i also need to wsitch my other number my esim to regular sim and t...

I have a card from another province.

i bought a SIM card I’m trying to make the payment but I have to put the billing address same as the card I’m paying with which is from another province I don’t have any cards from this province what do I do???

New credit card

My husband phone is not working anymore due to non payment. I need to set up the new credit card number but he can't get the code in the text message. Can you send it to my cell number ###-###-#### or our e-mail ****@*** . Thanks

Resolved! Account Suspension - Card Expired

Hello,Unfortunately, my bank card expired and I did not realise as I mostly use cash. I went to update my card details in my account, however, I cannot access my account. The website continuously brings me to the activation of a new sim card. I simpl...

Autopay

Hello all!! My subscription got renewed today and I lost my phone yesterday. I haven’t used any of the services . But my money got deducted as it was due for renewal . Is it possible to get my amount back to my bank account and also, I don’t see an ...

Call forwarding from my landline to my cell phone - PROBLEM

Trying to forward my calls from my landline (Oxio) to my cell phone. It goes directly to my voicemail on my cell phone. How come my cell does not ring? Oxio said to call PM as Oxio checked everything and all is good on their end. Please help!

cash back

I have 2 dollars cash back for set up autopayment. but last payment I do not get it. why

Can't activate phone

I can't get past the Full Access code screen. I am asked to enter a code from my phone number to get Full Access but, my phone number doesn't seem to be connected. I have been going in circles here for two days. What do I do to get my phone number...

I have an account but my phone is not activated. How can I get my number activated?

I successfully transferred my number on Thur but I can only make calls. I submitted a ticket and hope someone can help me with a solution.

How to change my email address on my accoun?

I have an email address linked to my account that I NO LONGER have access to. How do I change it if I no longer have access to the current one linked to my account?

Constant dropped calls

For the last few weeks when I am on the phone my calls are being dropped. I have tried all the suggestions and nothing is working.

promotions

i recently received an offer from public mobile to upgrade to 6 GB of data at 4 G speeds for $22.00 per month and is that my total cost or is this additional cost added to my existing monthly plan?

Resolved! Swap Numbers

Hi,I want to swap account phone numbers cleanly.I have two PM accounts, each with their own phone number, I want to swap the phone numbers to other account and vice versa, but I do not want any accounts closed during the swap as I have some leftover ...

Services are on hold for less than 90 days but the website do not show when 90 days start on.

Based on the rule “If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.” I paid on April 28th and the cycle ends on May 28th. I have a question about the 90 days. Is the 90 day...

text messages not working after activation

I am not receivign or able to send messages after activation.

EverSafe trusted device

Any time I want to log in to the PM app or website I'm always asked to enter the 6 digit confirmation code even though I keep placing a checkmark for trusted device. When I'm in the app, under Account I see my iPhone on the list of trusted devices b...

No texts or incoming calls

I successfully transferred my number on Thur but I can only make calls. I submitted a ticket and hope someone can help me with a solution.

eSIM activation issues.

Hello. I purchased a plan which included an eSIM. I tried to set it up on my son’s new iPhone and it said there is an activation error in the app. It says I need to speak to a customer service agent. If someone could direct me to said person then tha...

Email

Is it possible to change email address for login? Thanks

Resolved! Send-receive photos not working

Recently I have been unable to send or receive photos though text is OK. I have updated my APN settings,re-booted the phone and tried everything else I could think of. Is there a solution?My phone is Asus Zenfone ZB555KL with Andriod 8, about 4 years...

Data usage texts

Does Public Mobile still send out data usage texts of 75% and 95% usage?I am trying to prove to an agent that my 4GB data add on promo just disappeared. I can prove my usage for the past 2 -30 day cycles (the 4GB add on disappeared sometime in May.) ...

USA Data not working

I'm currently in the US and having issues with my roaming data plan. The only network available where we currently are is Verizon and my phone will not connect to this network. It says "Verizon (Forbidden)" in the network select settings.The odd thin...

Account not being charged

Re: Transferring number from CT Excel

@softech could you please also send me the number for the live support? I am on the same boat transferring from CTExcel. Thank you!

"Phone number not a valid canadian phone number

I'm trying to sign my wife up for an account and port her number over but we're getting a "not a valid number" error. Current number is a halifax number, still active, coming from koodo, not a prepaid account. Anyone else experience this

I already have SIM card but not sure the card's number

I have a SIM card already from Fido, and I want to continue using it. But I noticed my SIM card numbers are different, and I don't know how to enter those numbers to complete my subscription. I can show a picture of my SIM card.

Can i change the name that shows up on call display?

I have a second account for my mom but when she makes calls my name shows up on people's call display, can i change that so her name shows up instead?

Resolved! Add on

Hi,i did see that I have 240 GB free to use,when I changed my plan it disappears,can I know why ?

Resolved! Promo offer not given

three of my household family members got a text offer for 4G and 40 GB for $29.00. I just want the same offer. I have been a public mobile member for many years. Can someone please look into this for me. who can I contact to get this deal? Thank you

Resolved! Rewards Program

I used to get $1 for each year with Public Mobile, $2 for paying using my credit card, and $1 for referring a friend. I just looked at my rewards and the only thing I see is $2 for referring a friend. Do we not get the other money as points anymore...

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