Keeping Current Phone Number

[Adam1010]

I recently was told that my payment had not been recieved, when I logged in, the only option was to switch to a usa-can-mex plan, for a cheaper rate. I had no problem changing, and after I paid, I was instructed to select a new phone number, and told my current number could not transfer. I do not want a new phone number, and have had no success in getting back on my old plan. Any help?

As well, I can't find any support other than whatever the AI chatbot is. 

Currently, I am without a plan.

Any human help is welcome.

[Yummy]

For account support open a ticket trough chatbot. Type 'ticket' and follow prompts until you get a link to create a ticket.

Something was off with your account. PM should not force you to change plan. Maybe there is a bug and PM is considering you as a new customer. OPEN a ticket ASAP.

[Handy1]

@Adam1010  You might want to contact support to help you straighten out 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage