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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! is the boxing day deal still going

hi guys,I know the boxing day deal ends on Jan 6th, but I can still see it.can I still get the boxing deal today (Jan 7th)?Thanks

Unauthorized Payment

HelloI recently noticed a charge of $39.55 from Public Mobile on my TD account, but I do not use Public Mobile services nor have I authorized this transaction.Could you please investigate this matter and let me know why this charge occurred? If it wa...

no data

Hi I am at my work. but I dont want to use work wifi. I turned off wifi, turn on data. but there is data sign on my phone, seems no data even I turn on data.

Resolved! New subscriber, can’t make calls

I switched over from Bell 2 days ago. I went through the porting process, and kept my old number. I got call to confirm and everything seemed fine yesterday. But I cannot make outgoing calls. I can text and data works fine but no outgoing calls wi...

Wrong ESN/ MEID message from Public.

I got a text saying I put in the wrong ESN/ MEID message from Public? My old provider sent me a message confirming the port but it hasnt happened yet.I want to talk to somebody from customer service to re-trigger the process.

Resolved! $29.00 5g Canada,US, and Mexico plan

Would like to know if this 5g plan works in Mexico. We go there for the winter and would be nice to use our Public Mobile plan. Already found out that it does not seem to work when calling Mexico from my home here in Canada. If this plan does not wor...

Adding payment from a US credit card

The PM form for payment only asks for a Postal code not a Zip code. It states that US credit cards are accepted . I cannot input my info n now my acct of over 3 yrs is suspended!!!( After several attempts)

Port in number update

Hello. Ported in my number, 4 days ago. Works fine for everyday use.Problem is, when I try to log into my online account (incognito mode to test) it sends an sms to the previous number. I then switch to email verification to get in. But......How long...

‌‌‌‌ ‌‌ ▇▇ Why Public Mobile Should Introduce Wi-Fi Calling ‌‌ ‌‌‌‌▇▇

Making multiple threads and posts saying the same thing just to give yourself solutions and bravos is a violation of the terms of service and is considered gaming.

Puk

I need Puk code

Please cancel port request to public

Hey, I confirmed porting over to public but it says there is an incorrect account number entered. I have decided to actually stay with Fizz so please cancel the port request

Cancel

Please cancel the account, it was for a seasonal operation. xxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Please credit back to November 1st, the phone was not used past this date. It was extremely difficult in contacting and canceling.The passwor...

Resolved! Refund for inactivated plan

Dear there, I purchased the $35 75G canada us and mecixo plan and realized I could not change as the current phone and plan belong to the company I work (Epp), i have not activated my plan yet, any chance for a refund? Thanks Iris

Resolved! $29 deal 20GB data Canada, US and Mexico+Unlimited Canada, US, Mexico minutes

Can someone please tell me that this $29 deal will allow me to: 1. Get data up to 20GB while I'm travelling in the US or Mexico even if I'm showing as "roaming'?2. That I can make unlimited calls to Canadian numbers while I'm travelling in the US or ...

Subscription didn't change to the one I chose upon renewal

I apply to change my plan back during Boxing Day for the plan, and chose to change it upon renewal, which was a few days ago. There was a confirmation on the subscription and add-ons screen to that new plan when I did it. However, when I checked to...

Response Time

duplicate thread

Resolved! CAN-US-Mexico Plan doesn't work

Hello! I'm in Mexico right now with the CAN-US-MEX plan and it keeps popping up that my roaming is off. It says I'm connected to "TelCel" but I can't access my data. I can phone and text message but my cellular data does not work. How do I fix this?

Forgot to enter referral code when signing up

When I signed up I forgot to enter the referral code, could you help me out here? Referral code was ******

Porting number very delayed

First, seeking help for my relative (who isn't great at internet chat forums) who I referred to Public Mobile.She signed up last night and is still waiting for her old number to be ported to Public Mobile. It has been roughly 12 hours and she says it...

Can’t redeem my points

I have points but when I go to redeem them it says account suspended/ but it’s not I have. An active account

Tfa

Hi, cannot access my 2fa deviceshow can i enter in my account

Resolved! Transferring a landline number to PM

Hello folks, happy new year!I bought a new phone for my daughter as a new year's gift and wanted to transfer the home phone number to her. I did it by registering an account for her, and activated the SIM card and subscribed a plan, sucessively comp...

Resolved! Data

Why does my account show data being used at ~ 1am everyday? Im in bed long before that!

Payment

How can you get an account without putting in card info

Get a refund

Hello, We signed up for the $35.00 plan (total $39.20) only to find out that we couldn't activate it because currently we are not in Canada. Please cancel my subscription and refund my money.

no network

phone says no network and insert sim card

Upgraded because I used all my data

Upgraded because I used all my data. So I upgraded from 50 gb to 100gb plan. But it still says I have used all my data and has not shown that I have the 100 gb plan. Even though I already paid for it. And I can’t get a hold of a customer service agen...

change over to new phone problems

After changing my PM SIM card from my old to my new phone, it does not connect...I'm still waiting for MARCO to get reply to me...ticket 293307-321 and 293308-838 Please, help !

Techie help

If someone is having issues with phone reception, dropped calls, or say any tech issues- what are the expected turn around times to get help? and if so how is htat help offered ? I know w Bell for example they will try to troubleshoot over the phone...

what if chat support/forums aren't enough?

I am currently with a different plan provider and used to going into the store or calling and speaking to someone when I am needing more support. I am concerned that a chatbot or forums will not be enough. For ex, going over my bill and understanding...

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