Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I cannot login to the Public mobile app or the web My Account. When I use my email address and the password, it ask for 6 digit code, I provide the 6 digit code that I got in my SMS, then the website says, "Lets complete your activation" "Resume ...
How can a current customer get the Boxing Day promos?
I'm planning to buy a phone from China (vivo) and the phone specifications info about bandwidth network. So I'm not sure if PM support the phone I'm buying. Can anyone confirm?4G FDD-LTE: B1/B3/B5/B8/B28A; 4G TD-LTE: B34/B38/B39/B40/B41(2496~2690MHz)...
I have a Umidigi G9 5G phone with a PM 50GB Can/US/Mex plan. I'm in the US now - data and text are fine but I can't make or receive voice calls. Am I missing some settings that I should tweak??
Yes, esim is sent in that activation email but it is useless because that QR DOES NOT WORK. It says Code is not valid and contact you. ESIM tranfer does not work either.As my current carrier, why can't you simply just give me a working QR for my ESIM...
Hi, I have more than 54 points on my Public Mobile Account. I want to redeem some points to buy 300 minutes of "International Long Distance Minutes". Could you please help me to know the process of redeeming my public mobile points to buy Internation...
Hi there I'm trying to change my subscription to the $35 Can-US-Mexico Boxing day Deal and I can't seem to do it. Can someone help? Thank you.
My wife just signed up with Public mobile. During activation, she opted to transfer her number from her current provider (Koodo) to public. She received the text message from her current provider and replied "Yes" to authorize the port. Over 24 hours...
I’d like to change my subscription to the basic plan…I think it was $15 but I can no longer find it? Do I need to change providers?
Hello! I am trying to get my family members to switch over to public mobile using my referral link. My dad was able to switch over easily, but my sister will not receive a confirmation email 6 digit code no matter what email she uses. We have tried t...
I am on an iPhone completed a transfer yesterday from Bell to PM transfer was done received the msg and replied by YES after few minutes received sms from PM confirming that transfer completed but since then I have issues with iMessage that is not wo...
Do we have wifi calling feature in US Canada Mexico plan?Appreciate the response.
My sister is locked out of her account. Tried resetting her password . It says it was changed but she tries to login it still says the account is locked.
@links to members I am trying to transfer my old phone number from my old provider to Public Mobile. I put in the wrong account number from my old provider and I’m not sure where to go to give Public Mobile my account number from Virgin.
Hello can I get a PM to look into my account and verify why I didn’t receive my third month free???
Hello again,Has anybody experienced technical issues completing their cell phone account after paying for a phone plan? I'm still unable to get pass the "checking your session..." screen. The screen is literally flickering as if it's trying to proc...
I updated my credit card information for payment but I still cannot receive or make calls.I have not been able to use my phone for 2 days and I am getting fed up. I am so fed up that I am on the verge of getting another provider. This customer servi...
I cannot switch from my current $15- plan to the new $19- plan. I have a sim card but it's refused…
ibam using my bank card. It has visa, however it is not allowing me to us it. Same address, I can not get into account, to see a payment change. As I am stuck at payment page. I am routed there every time I try to proceed
Hi there, what happens to our rewards if we port away from PM?
Why can I not just upgrade to more data. Get the deals new customers get.
Hi! I transferred my account and both of my kids accounts over from Telus today. I went through the steps and after getting temporary numbers I successfully transferred over our old numbers from Telus for all 3 numbers. We got the sorry to see you go...
I want to change from my $15-phone plan to $19- plan . How do l do that?
My old number was deactivated so I want to get it back please @Csr
I submitted the wrong phone number when transferring to a new PM service.I feel like I am stuck in limbo as I can’t complete the transfer as the verification number is sent to a number that I have no connection to.i think I submitted a ticket, but di...
My plan was signed up with $35 50Gthe current plan is $35 75Gcan I switch to this 75G plan?
Hi when I signed up for my new service with public mobile today I choose an esim as my sim card option but somehow it switched to an actual sim is there anyway to get an esim instead of the sim card
I'm switching from Rogers to Public Mobile and I transferred my phone number in the Pub Mobile app yesterday. However, I could not receive phone calls and certain text messages. I removed the new SIM card and put in my old one in an attempt to receiv...
need answers about APN settings
Guys finally Up and running. However, the very thing i was looking forward to was fast internet. What’s the issue? How do i fix this? I am based in Coquitlam-Vancouver, BC, Canada
