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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! activation

need help , just finishing up the activation of a new sim , and transfer existing phone number over , thats when it said activation failed , contact support . at that point i cant do anything , when i click on contact me , it goes to a blank screen ,...

No network since 4 days

I have a no network signal .cannot receive nor place calls.. I stopped and restarted phone, toggled airplane mode and mobile data , changed network, change my sim card. Nothing worksI sent in two tickets for help since yesterday and no response. I am...

USA folks calling my PM Number Not Working

I am in New Brunswick, physically, with my iPhone 14 Pro Max. I have been a PM customer for 7+ years.For some reason, unknown to me, I have colleagues in the USA trying to call me and either get a fast busy signal, or get some odd (what I believe) ca...

E sim trouble

Hello I trued about 7 months ago to get a piblic mobile plan on my phone back then i couldnt download my esim for some reason and only now realize i have been getting charged every month for a service i wasnt using. Now i cant sign in to my account b...

Service not working

The service has not been working for a few days. No phone, no sms, no data, and no one to help. I am going on a loop here. Is anyone else have this trouble?

Resolved! Can’t text

Helloupon returning from Europe and receiving my regular public mobile service I am unable to iMessage certain friends with android phones. I have gone into settings and clicked all necessary buttons but I am still unable to send texts. Any tips?

Data plan offered by SMS

I'm on the $15 plan. Recently received a text offering 3GB for $20. Of I say yes, will my monthly bill be $20 or $35?

QR Code will not load

Hi The QR code will not be picked up from my computer screen to my phone.My phone IS turned on to WiFiThe camera settings ARE active for "scan QR Code"I HAVE tried using the QR Code icon next to the camera lens.I still can't get it to load. I's been ...

Sim not deliver

In September 27 I ordered sim on public mobile website but my sim is not delivered any body told me my payment is done why sim not delivered

Change Subscription

Hi,I read about the $20/3gig plan but I can't see it in my account. How come?

Roaming in USA

When I am in the US it seems I don’t have data but my data roaming is on . Do I need to take my old SIM card out ?

New activation, pasted referral code but did not click add

Is there any way to add a referral code to my new activation account after payment?I pasted the code but did not click "add" and as a result the promo was not applied.

Resolved! How to check if my phone is compatible with an esim

I got a new phone and what to transfer over my subscription to my new phone. Can this be done?

Cannot make outbound calls when I’m not on wifi

Just made the transfer to this provider yesterday, and am confused as to why I can only text (but not to androids) and make calls while I’m on wifi?

Resolved! I can't seem to transfer my phone number from my old iPhone to my new one

HelloI just upgraded from an iPhone XS to an iPhone 16 Pro, and I am not able to transfer my phone number. When I choose "transfer from nearby iphone", my phone number comes up, but it is greyed out, and underneath the phone number it says "transfer...

Account locked and phone not working

My account has been locked (I can login but it won't let me see anything) and I cannot receive phone calls or texts. I can't find a phone number to message, ai chat won't help and I've private messaged the cs_agent account but no reply yet. I have ...

Forgot email

Hi i have been using public mobile for over a year. My credit card expired and now I can not login to my account to update credit card. I have forgotten my email

sim card

My phone will not pair with a e sim card so i need to order a virtual sim card beford i can actavate my account

Resolved! Long distance to US.

HiYour $39 plan says says that it includes "Unlimited Canada and the US wide minutes"But when I click on "offer details", it says:3. Unlimited Canada-wide minutes include calls made and completed within Canada. Roaming applies outside of Canada. Long...

Payment not processing

Getting a message “Sorry, we’re not able to process your payment at this time. Please try again later.” Have tried several times in the past few days to make a payment by credit card (Visa). Appreciate any suggestions.

SIM not supported on new iPhone 16 pro max

I currently have XS Max and just bought unlocked iPhone 16 pro max from Apple. I am trying to transfer my number from old to new phone but I am getting message that sim not supported. What should I do?

SMS is working normal. Courtenay

This morning, I cannot dial out and receive any call.

voice call not working

URGENTI last used my cell phone yesterday with outgoing and incoming call. This morning, I cannot dial out and receive any call. SMS is working normal. Checked settings and nothing abnormal; not on "Do Not Disturb", not on "Air Plane" mode. Tried s...

Phone Number Change

Need an admin to contact me about getting an old number back, will pay whatever it costs, my old number is currently out of loop and was originally ported over from another carrier. When a number goes back into the switch, does the number default bac...

what kind of service is Public Mobile!!!

I'm trying to complete the activation of my sim card, it ask me to validate my identity, sure.. it first sends it to my email, get passed this, then ask me again to validate my identity by sending me a SMS to the SIM - number that I'm trying to activ...

Activation and Cancelling Subscription

I opened a new account for my mom since she's been locked out of her previous one (she's been abroad since April). I set up a new account for her hoping to transfer her phone number over so she wouldn't lose it. That didn't work since her phone is un...

subscription not activated

please i need help my subscription wont activate and i the agent was not helpful what do i do?I was on step 6 on the app of activation and it just said "subscription not activated" I've been trying to set this up for like2 hours now i am getting so f...

Public mobile future service

There has been rumors going around that public mobile will be ending services soon. Will we be notified when public mobile shuts down?And if this happens who will be taking over will fees go up?

Phone number is not yet transferred

I subscribed on 19th Oct and still waiting for my number to be transferred to public mobile. I get a message that there is a difficulty in porting but no details about what kind of difficulty. I tried calling but the wait time is so LONG... there is...

SMS message not working

I recently ported my number from Rogers and now my SMS isn't working. I've tried turning my phone off and on, and resetting network settings, but no luck. The support team suggested erasing and resetting my phone, but I don't have enough iCloud stora...

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