Get Support

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I earn reward points

No data

Today I have no data. A couple is weeks ago I switched to the new $39 plan that was offered. I opted to have it take effect on my billing date which is today. I have reset my network settings, rebooted my phone but nothing seems to work. Have not hea...

out of service

removed duplicate thread

Resolved! Promotional Data and Phone Minutes

For the past 2 winter holidays I have received complimentary data and phone minutes. Do these add ons ever expire or are they available for use until I use them up?

Account application unable to complete due to address issue

out of service

Resolved! Does Public Mobile work in the United States?

Please am planning on travelling to the US (Virginia Beach and Maryland). Does public mobile work in these areas?

I’m unable to transfer my number

Hello! I have been subscribed for almost a week but I haven’t been able to transfer my number. I called my current provider, Telus, and the said they can’t and that I need to apply for a new one. And it’s been a little challenging to navigate the cha...

Resolved! Last day of Services

My service is Ending July 31, 2023. Does that mean I will still have services that day?

Changing payment method to direct debit

Hello,please i want to change my payment method from credit card to direct debit on one of my bank account.is this possible?

My phone is not making calls, and I can't use the internet after changing my plan.

Last night, I switched my plan to a 43 CAD Canada-US plan. Today, my plan has changed, and I can't use my phone because neither the internet nor the data is working. I need a solution to my problem.

Data not working

Hi PM specialist, It shows I still have Data left on my account but it's not working. I can't open any web pages or browse anything. Could you help look into it? Thank you. Guiying

Resolved! What's going on with public mobile !!

My plan did not auto renew. Money is just sitting in my account. Plan is not active. Can't make phone calls or receive text.Tried to open up a service ticket. 404 error !!

Re: Reporting my 90 day plan findings

How do manage to convince friends to join public mobile.

Resolved! Unmoderated Posts.

Does anyone have a link handy for me to be able to access my unmoderated posts? I made a Post on the Forum earlier and it's dissapeared now.I am trying to locate it.

Rewards Carry-over to New Subscription

I'm currently on the *old* promotional plan (the $120 for 90 days with 12GB of data), and I'm finding I have a little less data than what I normally use.I'm thinking of switching to the current promotional plan ($39 for 30 days with 20GB of data), an...

Help with signal pls

Pls help 1 bar for signal and Data not working..plan is

Resolved! URGENT - eSIM: Never received activation email

Hello,I am a new PM customer and I am having a trouble activating the eSIM.Everything was going well until I got to the activation step on my phone (w/ number porting). After I entered all of my information for number transferring, the app notified m...

Plans

Can someone tell me the difference between the promoted plan that has 20g off data for 39$ vs the 15g plus 15 bonus g of data for $44 (is there a difference besides the extra 5g? I’m confused where it says “bonus” data). Thank you!

purchased a second round of us addons (30$)

I purchased a second round of US addons (30$) while I am in the US the online app took my money but will not load the addons. It still says 0/15 days left. How do can I get this fixed?

Resolved! Lost phone but need to keep #

My wife lost her phone but wants to keep her number in her new phone and still stay with PM. Thing is, she cannot log in to her PM account because she is not able to complete two-factor authentication as a result of not having the lost phone availab...

I have been charged twice for an add on?How can I get a refund ?

I’m unable to submit a ticket there is an error message . I need to be refunded because I’ve been charged twice

why is it telling me to activate

since the new update & stuff i haven’t be able to access my account to be able to view my usage or change my plan & for 3 months it has o my given me the “add your sims card” or “buy a sim card” option. i even took my sim & out in the numbers like it...

Can’t send international text message. Can’t submit a ticket.

I can’t send international text messages. Tried to submit a ticket several times but always told something was wrong. What’s wrong with Public Mobile?

Current plan

Hi, my plan says that I am on a 4G network, but I’m only getting 3G on my phone. Could you please fix this issue? Thank you, Lana.

Transfer eSIM to new phone

I just bought a new phone and would like to transfer my eSIM over to my new one.Thanks

Resolved! iMessage

Can someone assist me as I can no longer iMessage while texting on my phone when using my data or home wifi. my IMessage is turned on in setting. We activated 2 other phones (3 total) and none of us can IMessage

Resolved! Email Account - Support Needed

Unable to log into account, cannot recall or locate email used to create account. Requested link to be sent to personal emails to reset, not receiving link.

Resolved! Rewards points for Contests

Where do you find who won the contests? CRW

Resolved! Verification code

My husband is trying to log in to his account but when it get to confirm for full access,they are sending code to different number.Thats why unable to go through his account.He can’t receive any code.But when we check the cell number that has been sa...

Community

Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

How do I earn reward points

No data

out of service

Resolved! Promotional Data and Phone Minutes

Account application unable to complete due to address issue

out of service

Resolved! Does Public Mobile work in the United States?

I’m unable to transfer my number

Resolved! Last day of Services

Changing payment method to direct debit

My phone is not making calls, and I can't use the internet after changing my plan.

Data not working

Resolved! What's going on with public mobile !!

Re: Reporting my 90 day plan findings

Resolved! Unmoderated Posts.

Rewards Carry-over to New Subscription

Help with signal pls

Resolved! URGENT - eSIM: Never received activation email

Plans

purchased a second round of us addons (30$)

Resolved! Lost phone but need to keep #

I have been charged twice for an add on?How can I get a refund ?

why is it telling me to activate

Can’t send international text message. Can’t submit a ticket.

Current plan

Transfer eSIM to new phone

Resolved! iMessage

Resolved! Email Account - Support Needed

Resolved! Rewards points for Contests

Resolved! Verification code

Public Mobile with Rogers ZTE MF275R "Hub"

HELPPPP EMERGANCY

Transfer unsuccessful, need help.

Phone doesn't ring

j'etais chargé 3 fois