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Talk and text not working, data does.

JFear
Great Neighbour / Super Voisin

I transfered my number from Freedom mobile. My phone should work LG V50 V450PM. I've tried submitting a ticket but keep getting There seems to be an error submitting the ticket. 

2 REPLIES 2

Andy85
Town Hero / Héro de la Ville

Hi @JFear,

What is the account status in self service? Is your account showing as Active?

Try these:

  • reset network settings (Go to settings -->Scroll down to General management --> Tap Reset --> Tap Reset network settings)
  • remove SIM card put back in and reboot
  • swap SIM cards and see what works.

If you have tried all this and it is still unsuccessful, please submit a ticket with our customer support team. You can do so by using the following link:

   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in you community inbox to check it from time to time. Due to high volumes, the delays for your ticket can be 24-48 hours.

Sansan
Town Hero / Héro de la Ville

Hmm  sounds like the port was not successful.  I'm sorry for your troubles. Try this link and see if it will work.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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