Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m not sure what to do. My wife and I have been with public mobile for a couple years and we just updated our plans. The payment went through and the new plans are active, but both of us don’t have service. We cannot make phone calls, text, or use o...
I understand this option is available but when do I cancel my Bell Canada landline account ie after the transfer has been made? Will I have to update all my contacts will my new phone number? Anything else I should know before I decide? Thank you!
Hi I received a text saying that my account has been placed on hold due to an unresolved issue with your payment. “To resume your services, simply log in to the Public Mobile app or My Account online at https://selfserve.publicmobile.ca and update yo...
I get this message when logging in, after ported my koodo number to an eSim: We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number...
If i change my subscription, the royalty will be change too? as my current loyalty is automatic discount.
Hello, Neighbours.I hope you're all well.Just a question about changing plans midway an existing planThanks in advance.************I am on a $45/month plan @ 50gb/month.I opted for the 90-day option.I paid $135 upfront and was given 150gb upfront.I a...
Hello, my current plan covers calls in Canada and 1,024MB of 3G data. I understand that 3G networks have been torn down in the US. Going to Florida, Daytona Beach, tomorrow I would like to purchase a call/data add-on.Would the $30 add-on for call/tex...
Unable to receive phone calls unless from a public mobile customer. Please help!
When Porting in, I typed one number wrong in my number and now I can't 'Confirm for Full access, since the code is being sent to a number thats not mine. How can I get that changed to my number so I can sign in and manually retry port?
I can't find any information online about US Addons. For example, if I'm roaming in the US for a week or so, what options do I have and how would i go about it? Thanks
Planning to go on a trip. It's possible to receive a text or call from canada? I have the minimum plan. What should I do to have some service
@CS_Agent I first selected the 20GB $34/month plan, but then realized I actually had wanted the 40GB $40/month plan. I switched subscriptions in about 5 minutes. Am I able to get refunded for the initial subscription?
Hey guys,UK calls cut off after a while everytime. any ideas?Regards,Iggy
Hi,when I try to update my address in my profile. It wont autofill my address and says its invalid. Is it possible to get this changed manually by someone?Also, once its changed, is it possible to get a bill resent with the up to date address? I forg...
Today after my plan renewed mobile data is not working.Anyone can help please
I have given them my new payment method. My account will not let me use call out or get text messages. How do I fix t
Hi..I lost my sim card. Can I get a replacement using my same phone number?
not support related
Hello,My father is a public mobile customer and he can’t login to his account.Could you give me the support services number so he can talk with them ?Thank you!
Now that Fido and Freedom are offering $34 plan with 30gb of data has the Black Friday War started? It also looks like freedom is offering 10GB of data for $29 now for all of those that want to pay less instead of data being added.I hope this pressur...
I am travelling to the US next week for a few days. Is there an add on where I can access all of my current plan while away? I'm not sure 3 GB will be sufficient...Thanks guys!
Hello, I paid for a service and a Sim card on Aug.20th. Public Mobile received the funds on Aug. 20th.2023 I got my sim card a few days later. But have been trying for three months to activate it. Just now was able to get to the finish setup page. An...
i am using $15/ month plan. i received a text message which offer me $25/ month for 5GB data at 3G speed up to 3gbps. does it offer real or scam?
Hi,I've used the public mobile app to port my number from koodo. I selected to use esim with public mobile on my Pixel 7 phone which I'm currently using with koodo. Payment for the subscription was successful however the port failed. See screenshot b...
My account number is not displayed anywhere on the website. This is a serious issue. Please reach out to me.
When I can see the change?
My story:1) I have two phones with Public Mobile for my kids. 2) I decided to move my own phone from Rogers to Public Mobile as Public Mobile is cheaper than what I'm paying with Rogers currently.3) I attempted to create a new account and subscribe t...
TLDR: need to update the shipping address for SIM card before first activationHello,I signed up for Public Mobile on Oct 30th and ordered a SIM card the same day. I still haven't received it.I noticed the address that it was sent to was incomplete - ...
Hello,I was on an LTE plan, 15GB/$40 and last night I switched to “5G 20GB/$34” and ever since then I have no internet on my phone. It shows 3G but it doesn’t work. It used to show LTE before I switched last night. So I know it’s not my phone. It’s a...
