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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Password change

Want to reset password, do not get email from you for the change. Just purchased phone wanted to set up account,jim b

Resolved! my account login/change password

been having lots of issues trying to access my account to make changes, check info, etc. kept giving me an error-page not found. had submitted a ticket and had my account reset with an auto password. Since then i am unable to log in, i cannot change ...

Resolved! Payment

Called 611 since have a new card could not pay. went to my account there is no place to pay. can not buy a voucher to pay. Then you have to sign to community. and thete you can nt pay. seriousely eventhough I like the intention of public mobile all t...

Very Spotty Service

I understand the outage last week but even the couple weeks before and still now, my calls are dying and dropping often. Today I was on a conference call with my Surgeon and Dr, I've had this IMPORTANT call booked for weeks. Straight away Dr was say...

Resolved! SIM card not activated after 16 hours

I transferred my number from Koodo yesterday. Everything went through well. But after 16 hours, the SIM card is still not activated yet. It shows emergency call only.

Resolved! Account sign in automatic password selecting

Not a huge issue since I figured out a workaround. But I noticed several months ago that my Public Mobile automatic sign in has changed on my IPhone 6s. I have both a Public Mobile Account and a Telus Account for TV and Internet. And when I used to...

Resolved! Address Change but my city is invalid

I am trying to enter an address change and the system is telling me that I am using an INVALID CITY. I know what city I am in. I am in Lacombe Alberta which is certainly a valid city.

New 15G Data is not applied as the current plan

Following the 15G data promotion, I changed my plan a few weeks ago. Today I was supposed to see the new plan on my account but still see the old one, any idea

Re: Billed me several times, don't send me the thing I pay and impossible to contact them

I bought a phone off public mobile in june and haven’t received. It says it was delivered and never was. I assumed it was a secure delivery. I dont advise buying anything off this company

Resolved! Plan not activating

Hello. I paid for a new plan. I was debited, but the plan didn’t activate.

Resolved! I am being double charged on my mastercard

Can someone please contact me as I am being double charged on my Mastercard every month

Resolved! No honour!?

Okay so a couple days ago I bought some top up vouchers. I thought I'd have no problem signing up for an account for public mobile as I had none before! Well I tried everything! I've tried desktop view, I've tried mobile view and from a mobile hotspo...

Resolved! Mobile data not working in Iphone

Hi there, I have an Iphone which is in theory compatible with the Public Mobile network (IphoneX 15.5 MQC22J/A). However, mobile data is not working. I've tried everything related with the usual troubleshooting steps, but it still doesn't work. The S...

Unrecognized sim card

Hello. I just transfer my phone number and registered a new sim card yesterday, but still have a message " unrecognized sim card". Please advise. Thanks.

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Plan renewal

I have requested a plan changed for 15g at 40$ to be applied on the 9 nov 2022 and received a confirmation but the plan renewed at 3g for 35$ and was charged on the 8th. I was then charge for a 5g at 40$ again on the 9th. I would like to know if I ...

Resolved! New to Community

How do I:1. Find forum categories2. Find my posts

2 new Pre-Owned TCL phones on PM.

There's 2 new Pre-Owned TCL branded phones available on PM Pre-Owned shop. They are:TCL 20S - $199TCL 20 Pro 5G $349

Resolved! Billed me several times, don't send me the thing I pay and impossible to contact them

Hello, I try to get in touch with anybody in public mobile, but they do not answer on the chat. I have no possibility to create a ticket, and furthermore they billed 3 times for one thing that they do not send me. I really need to get in touch with s...

Resolved! Reactivated plan, changed plan, charged twice

I changed cc numbers forgot to update it.No big deal, reactivated it. Was looking for an offer I got in txt msg, same price I pay now for 3x the data awsome. So changed plan effective now.It charged me twice. Don't need refund, account credit is fine...

No service

Hi my sons phone is saying no service, I have re started it, turned the airplane on and off, reset the internet settings and now I have bought a new Sim card from Amazon, added the new card number to public mobile and restarted the phone and it still...

Resolved! cant access email associated with account

how do i have the verification code sent via SMS

Resolved! email reset

I need to change my email address so i can log in and set up payment and i can't do that cause it sends an email to my old address and i cant have it coming to my phone cause i need to make a payment..

Can not hear caller voice also caller can not hear my voice

I have Alcatel android phone which bought from PM site couple weeks ago. The problem I am facing now is that when I get incoming call , I can not hear caller voice and vice versa. Can someone tell me what is going on here? Thank you!

Logging in

Get as far as sending an access code to my email address but I cant access my gmail account to get the 6 digit number to log on. Is there any way to send the code to another of my email addresses ?

Oops! Something went wrong, please try again later.

I try to renew my payment and to change my credit card info and it keep on saying "Oops! Something went wrong, please try again later."It has been over a week now that I haven't been able to renew my plan !It is very frustrating

Data says 95% used but only half shows as usage on the app

It's the second month I receive messages that my 95% of data is used while I check and only see 50% used. I get cut off before I use up all monthly allotment. Can someone help to solve this?

deleting post

Resolved! Can't reset my password

Get the following error when trying to reset password: There was an error resetting your password. Please try again later. It happens every single time. Tried many times using different browsers and computers.I need to reset my password to re-activ...

Resolved! New Plan did not kick in

Last month I recieved a text message asking if I wanted to switch my plan to $40 - 15 GB data at 4G Speed. I opted for the plan and it said changes would take effect upon renewal. My Plan renewed on Nov 06th and the new plan nor speed has not kicke...

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