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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53256 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61425 Views
  • 186 replies
  • 31 Bravos

Is 15$ plan not available anymore?

I have a couple of family members using the $15 plan and today I wanted to active a new SIM card for the same plan only to discover that they don't offer it anymore.Is this change permanent?

AndreiSt by • Great Neighbour / Super Voisin
  • 1510 Views
  • 10 replies
  • 0 Bravos

Paid the bill but hasn't renewed, its been 24 hours.

I am not receiving any text that people are sending me and none of my text are going through. Calling is also not working - both outgoing calls and people calling me are not going through. 

Ace_575 by • Great Neighbour / Super Voisin
  • 423 Views
  • 2 replies
  • 0 Bravos

Transferring number from Koodo not an option

I'm on step 5 of activation and want to transfer my number from Koodo. Unfortunately, Koodo is not a listed option on the list of old service providers. I am a Koodo monthly customer, not prepaid. Please help!

Jayyy by • Great Neighbour / Super Voisin
  • 440 Views
  • 1 replies
  • 0 Bravos

Plan renewal

Where do I find what day my plan is due

Pam77 by • New in Town / Nouveau en Ville
  • 484 Views
  • 1 replies
  • 1 Bravos

auto-pay

I set up auto-pay. I don't get $2 off every 30 days. Please review my account.

jietang by • Great Neighbour / Super Voisin
  • 612 Views
  • 4 replies
  • 0 Bravos

Delivery of cards

11 мая 2023 года я купил несколько карточек для моей семьи, но до сих пор, 1 июня 2023, я их не получил. Что мне нужно сделать?

Dmyto by • Great Neighbour / Super Voisin
  • 364 Views
  • 1 replies
  • 0 Bravos

Resolved! Do accounts under suspension qualify for points?

Maybe I should know this — please humour me. I do realize that after 90 days the account would be deactivated /deleted.If an account is just under suspension can it still accumulate reward dollars or points such as refer a friend, loyalty etc.The ans...

BEER by • Town Hero / Héro de la Ville
  • 1126 Views
  • 5 replies
  • 1 Bravos

auto pay

I made auto-pay for my account. But, I don't get $2 off every 30 days. Please review my account.

jietang by • Great Neighbour / Super Voisin
  • 701 Views
  • 4 replies
  • 1 Bravos

Resolved! @csagent

There is a 4G plan that says it a "promotion"Does that mean that after a number of months the price for the plan will increase after the "promotion" expires?

Parimo2k by • Great Neighbour / Super Voisin
  • 592 Views
  • 2 replies
  • 0 Bravos

Charged twice today

Someone please reverse the charge I was charged twice - June 

Mom2023 by • Great Neighbour / Super Voisin
  • 789 Views
  • 6 replies
  • 0 Bravos

texts

I havent received texts from a friend, who showed me on his phone that they were sent. I receive replies from him, but not new texts. What could be going wrong?

jimkretired by • Good Citizen / Bon Citoyen
  • 2932 Views
  • 19 replies
  • 0 Bravos

Resolved! Not receiving authentication text codes and messages from some people

Switched a month ago from Rogers, I cannot receive authentication codes to log in to sites (i.e., this site, CRA log in etc), there's some people I cannot send or receive texts with and some people's calls aren't coming through. How do I fix this?? I...

snabess by • Great Neighbour / Super Voisin
  • 1321 Views
  • 5 replies
  • 0 Bravos

Resolved! Trouble Porting a Number

@CS_AgentThe link to submit a ticket isnt working and the chatbot said to use this method.I want to transfer a number from a VOIP service.Account activation is asking to "Confirm for full access".Thesaasks for a 6 digit code has been sent to the numb...

EricAnnice by • Great Neighbour / Super Voisin
  • 1279 Views
  • 7 replies
  • 0 Bravos

Number transfer issue

While transferring my number over from my previous service provider I never received phone service from public mobile. Now I am without service from either provider. It's been approx 24hrs and is on a mobile device. Cannot find away to contact a publ...

Trentaroonie by • Good Citizen / Bon Citoyen
  • 1080 Views
  • 9 replies
  • 0 Bravos

Problem with Daughter's Account needs Immediate Attention

My daughter's credit card payment info is now outdated due to being unable to access her account in that when she registered an email address was used that is now no longer valid.  This has made it impossible to access her info in order to insert an ...

Bebrew by • Great Neighbour / Super Voisin
  • 404 Views
  • 2 replies
  • 0 Bravos

Payment

I need human support as my payment vouchers are not working 

Sparky1959 by • Great Neighbour / Super Voisin
  • 367 Views
  • 2 replies
  • 0 Bravos

can not make call

can not make call . and have messege data is not avaiable 

Ballie by • Good Citizen / Bon Citoyen
  • 669 Views
  • 3 replies
  • 0 Bravos

Previous Community Account Recovered

I am happy to say that my previous community account has now ben linked to my profile.Thanks to @CS_Agent for the help. I can bring more happier.Thanks.

Kriz by • Good Citizen / Bon Citoyen
  • 702 Views
  • 4 replies
  • 1 Bravos

Payment

Payment vouchers will not work,I need actual human customer support.

Sparky1959 by • Great Neighbour / Super Voisin
  • 496 Views
  • 3 replies
  • 0 Bravos

2FA "Secured by EverSafe™"

Hey y'all,I noticed today that Public Mobile has a terrible, new makeover? Sorry, but the new look doesn't get uglier than this. We'll talk about that some other time...So, my phone number is currently suspended but not deactivated. I've been skippin...

MOOLAH by • Good Citizen / Bon Citoyen
  • 1591 Views
  • 5 replies
  • 1 Bravos

Customer Support Agent

I really need to communicate with an actual customer support agent rather than a chatbot or the community page. How do I do this?Signed Very Frustrated!!!

tjfluet by • Great Neighbour / Super Voisin
  • 543 Views
  • 4 replies
  • 0 Bravos

cell phone is not working

hi , I have messes that not data availble and i can not receive or make phone call .

Ballie by • Good Citizen / Bon Citoyen
  • 435 Views
  • 2 replies
  • 0 Bravos

Get back on account.

my wife and i both had accounts. i payed for both with my mastercard through the auto pay. My card was hacked so had to get a new one. Changed  my account to the new card but forgot to change hers. wile i as in Central america they cancelled her acco...

jimven1 by • Good Citizen / Bon Citoyen
  • 1838 Views
  • 16 replies
  • 0 Bravos

Resolved! 5g not working and I have 5g coverage and 5g phone

Hi. I have subscribed to a 5g plan and I am well within the coverage area in my city. (Sault Ste. Marie) Iam using a S21 ultra which is 5g compatible. Why will it not connect to the 5g network? I have tried to alter settings in netmonitor and also cr...

Johngotlit by • Good Citizen / Bon Citoyen
  • 5905 Views
  • 16 replies
  • 3 Bravos

No service after number transfer

Hi,I recently became a public mobile customer and transferred my number. It’s been longer than 5 hours but my phone still says i have no service. When i check on the app it shows that my number was successfully transferred so i think there was an iss...

Mb797 by • Good Citizen / Bon Citoyen
  • 1495 Views
  • 9 replies
  • 0 Bravos
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