[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Subscription not activated
Hi, i tried to activate a plan but stoped at step 6. Error message: subscription not activatedis asking to contact support, I talked to someone at the chat but they told me they can not help and try here.Thanks
Not esim compatible
I have a Samsung S20+ which should be esim compatible (confirmed through IMEI when purchasing plan). But now that I got to activation phase, PM appn say my phone is not esim compatible. Can you support
Resolved! Transferring numbers
Hi,I recently switched numbers to Freedom Mobile and got a text from public mobile to confirm the transfer which I completed, but my phone number still has not been transferred. My account number at Freedom is DBC20006513954. If I could get assistanc...
Porting order question
I held off porting a couple of our lines. I thought I had read it was best to do the main account holder last. My son has a small tab bonus which will be over in mid-December so it is coming up shortly. I was planning to port once his bonus clears...
cancel unactivated subscription
I got to the point where I would activate my subscription but stopped because I was getting a Canadian phone number for my daughter who will be visiting Canada for 3 months and subscription/plan/phone number needed to be on her phone. When I facetim...
Resolved! Refer a Friend status?
When I refer a friend, I get a notification text, but I don't see anything about it in my account. Do I have to just wait and see whether any 30-day rewards get tallied for them?
Unable to add my friend's referral code upon signing up
Hi,I signed up for the public mobile $34/ 30gb 4G plan but I was unable to enter my friend's referral code. I was afraid that the promo would run out so I signed up to avoid the error saying the code is invalid. I know I was entering the right code b...
payment loop
Hey I wanted to select one kf the promotional offers for black Friday but my account did t have enough on it to do so. I got a payment voucher and it wouldn't let me submit it without paying for the old plan that I already had but I wad trying to swi...
Resolved! Need Help With 1 Issues
1st issue: My husband signed up to be a member I think about a month or two months ago. About 3 weeks ago my computer crashed and I lost all his login and passwords for this account even his account number I lost. How can I reestablish his account...
iMessage saying "activation unsuccessful - turn on iMessage to try again" after successful set up
So, after finally having success with my number transfer I'm still having "activation unsuccessful - turn on iMessage to try again" when I try and turn my iMessage on and off.I have turned both iMessage and Facetime off, turned my phone off, waited a...
ESIM Not Activiating! Help!
Having issue with ESIM. I made an account today and transferred my number and didn't get any errors, but it's been more than 5 hours and I still don't have access. The "Used as Primary" was my old SIM with Fido, and I took out that physical SIM. When...
Does "change on renewal" for plans ACTUALLY work?
Within the past year, each time I've hit "change on renewal", several weeks later, if I log in to check if that scheduled plan change is still expected, it's always gone!What gives?I'm on a 90d sub, which expires in January. I've requested the $34/m ...
Resolved! Phone Number port stuck
Both my wife and I ported our phone numbers from Zoomer Wireless but the port seems to be stuck. Neither of us can receive calls or texts on our ported numbers but can make calls and send texts. I saw that there is a port team phone number that can b...
Resolved! my new pending subscription info doesnt show how many gigs of Data, only that it is a 5G plan
I updated my subscription (at renewal) to a Black Friday special but it only shows in my profile as 5G, with no description of the amount of data
Cannot see my upcoming subscription plan
I have changed to $34 with 40g data at 5g , starting from Dec 13 2023 (black Friday deal). However, it does not show up and how could I check?
Resolved! Text message does not work when data plan is used up.
Hi, I encountered an issue, when my data plan is used up, I can not send and receive text messages, is there any setting for this?Thank you!
Monthly vs 30 day plans
Hello, It seems as though 30 day plans have been discontinued?If so, do I need to change my 15$ plan to the new 15$ plan to get the extra 5-6 days a year or this will automatically apply?
Not receiving EverSafe OPT Code via Text
Porting my number over from rogers ESIM to Public Mobile ESIM & Not receiving EverSafe OPT Code via Textpublic mobile app deleted rogers ESIM info. Never received confirmation port text
Esim failed to install. not stuck in limbo or hell of chat boxes that tell me to login but won't let
My esim failed to install, now I am stuck in these chat box and lack of any noticeable customer support.The only option it gives me is to get support, but won't let me login to send a ticket because the redirect does not open any sites.So how am I to...
Where is Wifi Calling for a Galaxy S21 Plus
I have a Galaxy S21 plus, that is wifi calling capable, so why is it not showing in my settings and why cant I anable and use wifi calling, if PM enabled wifi calling last February. I joined and subscribed to PM 5G/40gb in September and PM FAQs say a...
Where are 3G plans? (Nov. 26 2023)
I've logged into my account, I've clicked change subscription. I only see 5G, and 4G plans, when I click "All", I still see only 5g and 4g plans. Does anybody else see them? Are they still available? I'm trying to switch to the $15 plan. I saw the $...
Failed activation
Has anyone that has had problems with failed activation over Black Friday been contacted by the Techs yet and the problem resolved?- frustrated
Resolved! Phone number to contact when stuck during porting process
Hello,I have seen that people are asked to contact a phone number when they are stuck in the porting process. Would someone please send me a private message with the phone number. I would greatly appreciate it! Thanks
Forgot to use referral code when registering
I forgot to use a referral code when I signed up for my account. Is there any way you can apply the referral code? I just signed up for a phone plan yesterday. Thanks.
Login issues
My autopay didn’t go through, when I try to login I get a code sent to my number and I login but there is no account info, it is trying to get me to set up a new account and SIM card. I have been active for a few years now
Resolved! Issue while roaming
Hi I am still having issues with roaming. Whenever in the US I can't receive call from people in Canada nor can I make calls. Text and data work fine but calls aren't working. I have to use an app that uses data to make calls. Which is should not hav...
Unsuccessful activation and cancelled service
My activation failed while installing the eSIM, and I am frustrated with Public Mobile’s customer service so I cancelled my subscription. I will be staying with my previous provider, but I would like to request a refund, given I never installed an eS...
Resolved! Forgot to approve number transfer to public
Hi. I switched to public mobile from virgin yesterday. However, I did not see that I had received a text asking me to approve the transfer of my number, and that text expired within 90 minutes. I called virgin and they said that public has to re init...
How long does it usually take to get technical support?
Hi,I bought this plan and eSIM, and then the system tells me that my eSIM is not working. I have been trying to get support since yesterday, and no success. Today, I created two tickets and still no answer. I may better request my refund.
Resolved! Can't continue when porting number in the app
Hello,My sister is trying to port her phone number during activation through the PM app, she's at the part where you put in the IMEI number. But when she puts it in correctly, she is unable to hit to "Continue" button at the bottom.The continue butto...
