Changed carrier public mobile still charge

[Melette]

I have changed carrier and was still billed by Public Mobile.  I need to get a refund

[HALIMACS]

@Melette 

You can contact their customer support agents to ask, otherwise just request a charge back with your credit card supplier since you are no longer dealing with public mobile.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.