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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 66111 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 70285 Views
  • 180 replies
  • 32 Bravos

Resolved! Not able to send pictures any more.

Hi for the past month or so my phone and my husbands phone have been able to recieve pictures but we are not able to send pictures. We both have data attached to our phones but can't send photo's.  Why did it work before and now all of a sudden both ...

tg7 by • Great Neighbour / Super Voisin
  • 717 Views
  • 1 replies
  • 0 Bravos

Resolved! Activation Not Working

Trying to transfer to Public Mobile, got to step 6, but it won’t activate.  Had this same issue with my daughter’s phone last fall and a Public Mobile rep said the issue was on their end.  Now, I can’t get in touch with Public mobile to fix the issue...

MelissaCV by • Great Neighbour / Super Voisin
  • 772 Views
  • 2 replies
  • 0 Bravos

Resolved! Security Code

I am not receiving the security code needed to verify who I am on my IPhone.

JohnB2 by • Great Neighbour / Super Voisin
  • 860 Views
  • 3 replies
  • 0 Bravos

Resolved! Where is my 5g

I just subscribed to a 5G plan why is it’s still showing 3G

Debra1970 by • Great Neighbour / Super Voisin
  • 1240 Views
  • 4 replies
  • 0 Bravos

Resolved! Text and calls

I don’t receive text and I can’t call some people 

Kimberli by • Great Neighbour / Super Voisin
  • 495 Views
  • 1 replies
  • 0 Bravos

Resolved! Public points: minimum and maximum points

What is the minimum and maximum amount points that can be redeemed each 30 day billing cycle.Lets say I earn 30 points each month, can I spend 30 points on each cycle ?I'm on the legacy system and  will be getting moved to the new points system so tr...

Tmoney by • Great Citizen / Super Citoyen
  • 2466 Views
  • 7 replies
  • 0 Bravos

Resolved! Texting

Not receiving texts after recent sign up (yesterday).  Outgoing texts, emails and phone calls are working fine.

Ivan31 by • Great Neighbour / Super Voisin
  • 637 Views
  • 1 replies
  • 0 Bravos

Mass texts

I get an error message saying I can't reply to mass texts with more than 10 recipients. This is annoying, is public planning to fix this? How do yall deal with this?

Karyathena1 by • Great Citizen / Super Citoyen
  • 1193 Views
  • 6 replies
  • 0 Bravos

Resolved! PST issue

I moved from Vancouver to Calgary at the end of March this year. These two places have different PST. Vancouver has 7% PST, but Calgary has no PST. I am still being charged the BC rate. What can I do to save the 7% money? 

Phoebes by • Great Neighbour / Super Voisin
  • 723 Views
  • 2 replies
  • 0 Bravos

Picture Messages not working

Good morning, my picture messages are not sending. I have restarted my phone and then I went in to check my APN settings. When i go Settings--Cellular--Cellular Data Network--there is only information for the Personal Hot Spot. I can't find any of th...

Sesimmons by • Great Neighbour / Super Voisin
  • 1311 Views
  • 6 replies
  • 0 Bravos

Text not working

Just switched to PM. 6hrs. Phone calls are working fine but send and receive texts are not working.

Brianshort1 by • Great Neighbour / Super Voisin
  • 450 Views
  • 1 replies
  • 0 Bravos

Texting

Made the switch to public yesterday but texting isn't working? Everything else is anyone know how to fix it ?

BruisedPeach by • Great Neighbour / Super Voisin
  • 437 Views
  • 1 replies
  • 0 Bravos

Reward

Hi, can someone tell me about Public Points reward?Please I really don't understand well.Thanks 

THP_23 by • Good Citizen / Bon Citoyen
  • 715 Views
  • 2 replies
  • 0 Bravos

Resolved! US roaming charges.

US carriers caught my signal when I was close to the border and now I'm being charged for my US roaming. People tell me to turn off or my disable my us roaming but I don't know how to do that.

Julia906 by • Great Neighbour / Super Voisin
  • 867 Views
  • 2 replies
  • 0 Bravos

No service SIM card not detected

I have been almost one week without service and have submitted two tickets each one indicating I would receive a response.  I have not received a response.  What do I now have to do to resolve my issue?

sadieallen by • Great Neighbour / Super Voisin
  • 543 Views
  • 2 replies
  • 0 Bravos

Resolved! US roaming charges.

I bought us roaming add-on for a trip I'm taking soon. Last week I went close to the US and my roaming charges kicked in. But I was never in the US. What should I do?

Julia906 by • Great Neighbour / Super Voisin
  • 771 Views
  • 2 replies
  • 0 Bravos

Text messages

Just joined public mobile. I thought everything went well , imported my old number but I can’t send or receive text messages

Ingo_Schubert by • Great Neighbour / Super Voisin
  • 778 Views
  • 3 replies
  • 0 Bravos

voicemail not working

I recently ported my number over to Public and my voicemail is not working.  I recorded my personal greeting and activated it, but when calls come in, no voicemail available, just a busy tone

bettyboo1 by • Great Neighbour / Super Voisin
  • 655 Views
  • 2 replies
  • 1 Bravos

Resolved! Sim card install

New member, I switched over but when do I put the Sim card in to activate new account? Been 2 hrs so not sure what's going on.

chag68 by • Great Neighbour / Super Voisin
  • 967 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't pay

Public Mobile refuses to let me pay using a new credit card and I cannot get any support. Short of switching to a new provider, what do I do now? 

JuliaRJLi by • Great Neighbour / Super Voisin
  • 1691 Views
  • 9 replies
  • 1 Bravos

Resolved! eSIM

I never got a QR code and it’s not working to activate my eSIM

Hayou by • Great Neighbour / Super Voisin
  • 700 Views
  • 1 replies
  • 0 Bravos

Accessing My Account

Hello,I'm a public mobile customer, I'm trying to get my account number but when I log into the app with my email, it's showing me my name but it's asking me to subscribe to a plan? Why is that? How can I skip all that to manage my account?

Pathma by • Great Neighbour / Super Voisin
  • 831 Views
  • 4 replies
  • 1 Bravos

Resolved! Hello please help asap

I paid for 34 a month, esim 50 gb 5 g speed But can't get to download public mobile app on my iPhone xr after scanning qr code 

Nkau007 by • Great Neighbour / Super Voisin
  • 749 Views
  • 2 replies
  • 0 Bravos

Travel to the Dominican Republic

Going to the Dominican Republic next week and we have 3 cell phones with Public Mobile. I know they don’t offer add ins for the DR but I have a few questions? 1. do I need to do anything to not be charged roaming etc.. 2. If I get a Dominican eSIM ca...

Ethan6 by • Great Neighbour / Super Voisin
  • 3229 Views
  • 4 replies
  • 0 Bravos
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