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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

can't access the account

I set up new phone plans for my parents a week ago. The new SIM cards came the other day, and I was setting up the accounts on Sunday. My mother's account went with no problems. When I tried to set up my father's account, we couldn't log into his Gma...

Resolved! Number Not In Service --- Should Have Gone To My Voicemail

Terrible service for last few weeks. Many dropped calls at random intervals. I have experienced a new problem today. My phone was ringing. I couldn't get to the phone. After few rings, it should have gone to the voicemail but it didn't. Caller who wa...

Unable to send and receive SMS

Hi, I just referred my friend , and he is not able to send and receive SMS. Please have a look.

change credit card info

I look after paying my mom's phone.. need to change cred card info .. I can log into her account but I am not near her phone to get the security text .. how can I make the change without getting the security text code

Voicemail password not working

I tried to set up my voicemail password like the automated voice said but it always says "invalid password" no matter what I put. How do I set up my password?

How to change my community user id and photo

I tried uploading my preferred photo instead of the avatar and tried changing my user id but all in vain.

Terrible Community staff & Forced to buy third party vouchers for service

Anyone else having a hard time dealing with the community staff they hired?The new updates to the site have made it so you can't access your phone unless you buy vouchers at almost double the price from a third party.I'm considering leaving this serv...

Will the Light Phone 3 be compatible with PM?

B1, B2, B3, B4, B5, B7, B8, B12, B13, B14, B17, B18, B19, B20, B25, B26, B28, B29, B30, B38, B40, B41, B42, B48, B53, B66, B71, N1, N2, N3, N5, N7, N8, N12, N14, N20, N25, N26, N28, N29, N30, N38, N40, N41, N48, N53, N66, N70, N71, N78According to th...

Question about ending a prepaid plan

Hi,My bill went up by 66% because of the new 'rewards', nice gift to a loyal customer thx a lot! I had the cheap prepaid plan. Do I just stop paying and everything will cancel automatically or do I need to do other things?Regards

login to second account

We have 2 phone accounts can only login to 1

monthly bill

my monthly bill has gone up. I need to speak to someone with Public Mobile

How to refer a friend

Good day!My friend has my refer number, but he doesn't understand how to use it. How can he get a sim number from public mobile and when and how he can use my refer number. Thank you.

Resolved! Cannot Login to My Account - Redirected to Homepage

Two days ago I requested Public Mobile to port my number to another carrier. This was done successfully, however now when I try to login to my Public Mobile account I am immediately redirected back to the Public Mobile homepage - with no warnings or ...

Public Mobile App won't let me logon to download my esim

Public Mobile App won't let me logon to download my esim. What can I do?

Resolved! Canada-USA 5G , 50 GB plan offer for $34/month

If subscribed to a Canada-USA 5G , 50 GB plan offered for $34/month:1- Is this price indefinite, or valid for a promotional period ? What would be the cost after this period?2- Is there any limitation on the usage in the USA (like a maximum number o...

cannot receive call and sms with new sim after porting number

I just activated my new sim, I can call others but they can't call me back, go straight into voice man, and I cannot send nor receive SMS.

Resolved! How can I log in from overseas?

I'm currently overseas and unable to receive texts. Is there a way to log in without receiving texts?I know my ID and password.

Resolved! HELP! Can't send private messages or activate my subscription :(

HELP! I am trying to message CS_Agent, but i am getting the following error, continuously:"Correct the highlighted errors and try again. Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed....

changing plan

can I switch to the new 3GB data 4G speed plan and maintain my bonus that I presently have

Rewards

How can I use my rewards points to pay the monthly bill

PST on my Bill

We moved from BC to Alberta and never changed our phone numbers. We did however change our address on our accounts. Does anyone know what we can do to stop being charged the BC PST?

Public points

Hi. Since the public points system came into affect, I’ve noticed my bill has gone way up because they don’t use “rewards” anymore. To my understanding, the points system was supposed to almost mimic the rewards system. Can anyone explain to me i...

Resolved! How to renew plan immediately

Hello,The data in my current plan/subscription is about to run out. I'm happy with the current plan. I'd simply like to renew it (so that it starts all over again now). I realize that I have to pay the fee again. Fine.But I can't figure out how to do...

I can't setup my voicemail access number

On my device I can usually just hold down 1 and it will bring me to my voicemail, but since moving to public mobile I can't and anytime I try to set a voicemail access number in my settings it says "failed to read data". Is there a specific number I ...

Replied YES to a promo SMS, got instant confirmation but my plan didn't change

Hello,I got a text message offering a great deal of 40 GB data at 4G speeds. I replied YES as requested before on June 14th as the offer was to end on June 18th, 2024. I got a response that my new subscription will be added to my account and will t...

Contact number

Is there a phone number I can call to actually talk to someone about the issues I'm having?

New offer

Good day!I received this offer below by sms. Please advise what exactly it means. That I could change my plan from $ 15 to $ 22 per month and have every month 6GB of data or it means that I can purchase additional of 6GB to my current plan so I need...

Loyalty Data Add On

Firstly, the fact it changed to the points system when it was a personal decision to begin with and to change it without notifying customers - on top of that I now have a 240GB loyalty add on that I can only use in 150 days - where it takes up the su...

Caller ID displayed in Germany?

Will the caller ID be displayed in Germany? I know Germany has strict rules about caller ID.

Phone number

Trying to keep my old phone number. But they keep asking me to choose a new one

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