Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 404 error when signing into my account

Hi, whenever I try to sign in to my account, I get a 404 Error page. I've tried multiple different browsers on different computers. This has happened before as well. I need to access my account in the next 4 hours as I'm traveling to the US and need ...

Resolved! Unconditional Call Forwarding not working

Hi, I am leaving today around 6 pm and trying to forward all my calls to a voip phone number. "Connection problem or invalid MMI code" pops up every time. I am not going to take my public mobile phone with me so once I leave around 6 pm, I won't be a...

Canada-US plan is back!!! sort of

For those who missed unlimited calling to US and US data, the plan is back.. sort of. Why? cos it is available in Quebec only. There is a $50 Canada-US plan, which include 40GB for Canada-US data at 4G speed and Unlimited Canada-US wide minutes...

Resolved! How Can I get my Extra funds to My Credit Card?

Hi, I have extra funds in my account and would love to get the extra funds to my credit card.

Resolved! New Sim(Order 343620)

Hello, I did not receive my new Sim card(Hi Yaroslav ,We’re busy preparing your order. Your order should arrive in 5-10 business days.)It was in May 10th 2023

My bill is high

I pay around 34$and I just received 3Gb internet another company give me good offers in this price

Resolved! Account email not accepted

With the new public mobile platform, my daughter’s account email is not recognized anymore. She receives emails from public mobile but cannot access her account. Her email is a school one (@cra.education) and public mobile platform says to enter a va...

No signal

My SIM totally out of signal now. Could you help me check what is the issue? When someone call me, the call was cut automatically.

Resolved! 90-day subscription

My son just changed his plan to 20 Gb for $39 but there is a recent promotion that is 30 Gb for $39, but it is a 90-day subscription. Can he switch to this new plan? And does the 90-day plan renew at 30 Gb for $39 or does it switch back to $44 afte...

Resolved! Need help with minutes add-ons

I'm currently on $15 plan with limited minutes and I believe those minutes are only Canada-wide (correct me if I'm wrong). I have a few work-related numbers that I'll need to be calling soon multiple times. The numbers are: +15165007776, +18006522054...

Resolved! @CS_Agent transfer number

@CS_Agent, i need the number transfer sent again.

Service not working

Hello , I received a message that my data was turned off. Why is that? I paid my outstanding bill and want answers as to why I feel like I need to switch providers . I cannot call and talk to a rep either . These new changes are frustrating!

Resolved! Rate change

My subscription rate with my standard US texting and calling add ons jumped from $40 to $75 without notification. I thought I was grandfathered. What is going on, and what can I do about this?

Why doesn't the website work?

The page never loads not in the App or the website. All I want to do is change over my payment options, pay my bill and fix my husband's phone, which says its plan is from a different country. When it's an Alberta Number. It worked just fine a few mo...

Resolved! Reward Program

I still have the old rewards program which I prefer. If I change plans will I automatically be enrolled in the new points based rewards program? Or will I still have the old rewards program?

Resolved! I ported out mid billing cycle, how do i get a pro-rated refund?

Ever since the eversafe update, I cannot sign into my account (including community account, had to create a new one). Not because my account may not exist anymore (I've ported out successfully), but like, I just can't sign into any account. The page ...

Wildfire help in Nova Scotia

It's truly sad that Public Mobile will not help us out because of the devastating wildfires in Nova Scotia. Pretty sure that Public Mobile will be losing my 2 accounts and I will be sure to spread the word around of how uncaring Public Mobile is.

Resolved! Frustrated trying to restart my son’s account

Hi,my son was with Public Mobile for several years, then he went to the U.S. and had signed up with PM for roaming but his phone crashed as a result. PM customer service blamed it on the 5G towers and i had to cancel his subscription (since I’m payin...

Resolved! Is the $49 30-day plan still around?

I kind of recall I saw this 20GB 4G plan lately. Is that still round?

Resolved! My phone number has changed automatically. What the heck?!

As above

Resolved! HELP payment failed

I'm trying to get an e-sim and subscribe to a plan but it just says payment failed try another method. This is my only method, it's a debit-VISA, called my bank they said should be no issue... @CS_Agent why is this happening and how do I fix it.

No service/ calls cutting out

I tried the help chat but the ticket wouldn't submit after multiple attempts so trying here. Ive always had cell service at my home without issue. Back in April, suddenly my calls were cutting out or incoming calls going straight to voicemail without...

Help

How do I get help from someone in this company to check my data usage and help me.I have tried all things and my data is used. I have not used it but it is gone.My data only adds up to about 6 gb and all 15 is gone.

buying a phone

Can anyone tell me if Public mobile sells refurbished phones? If so where can I see the phones?

Locked out of account

Hello,My wife was trying to log into her Public Mobile Account and she got herself locked out. The chat bot said wait 3 hours for it to unlock of which we have and it is still locked out

I can't port my number out

I'm trying to port my number over to rogers and it won't let me. My sim card was lost in a bad crash and I'm unable to use my phone can a mod please help to okay the port request? I can't sign into my pm account cause I can't accept the text to my nu...

Text

Once a day I try to send a text,but it tells me ,Text can't be sent until service becomes available.Why is this

Making a payment

Trying to pay my account, but it is giving an error, but both cards have funds

Change my number in Whatsapp

Belongs in support

Change my number in Whatsapp

I tried to change my phone number on Whatsapp to the new one I got with my new subscription with you. It keeps saying the couldn’t send a SMS message to verify my new phone number. I am receiving SMS but not this one, so I can’t change my phone numbe...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! 404 error when signing into my account

Resolved! Unconditional Call Forwarding not working

Canada-US plan is back!!! sort of

Resolved! How Can I get my Extra funds to My Credit Card?

Resolved! New Sim(Order 343620)

My bill is high

Resolved! Account email not accepted

No signal

Resolved! 90-day subscription

Resolved! Need help with minutes add-ons

Resolved! @CS_Agent transfer number

Service not working

Resolved! Rate change

Why doesn't the website work?

Resolved! Reward Program

Resolved! I ported out mid billing cycle, how do i get a pro-rated refund?

Wildfire help in Nova Scotia

Resolved! Frustrated trying to restart my son’s account

Resolved! Is the $49 30-day plan still around?

Resolved! My phone number has changed automatically. What the heck?!

Resolved! HELP payment failed

No service/ calls cutting out

Help

buying a phone

Locked out of account

I can't port my number out

Text

Making a payment

Change my number in Whatsapp

Change my number in Whatsapp

international call

Automatic Payment.

Refund policy

Refer a friend

Does public mobile support wifi calling?