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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can I Pick a Specific Phone Number?

I used to use Public Mobile before switching to a shared plan from Telus with my dad. Now I want to leave the shared plan and come back to Public Mobile, but my dad deactivated my phone number before I had time to make the switch. I bought a SIM card...

Plan not reactivated

I had $52.00 in my account today when my phone bill was due, I received a text saying "Public Mobile here. Your plan did not renew because we did not receive your payment. To resume your service, make a payment at" followed by the link to make a paym...

Resolved! Can't pay my bill

There was a bill address error and couldn't pay for months. Now I can't use my cell service or get help from call centre as well. What is the best and fastest way to pay my bill? can't even find a way online.

Resolved! Suspend my services

I would like to deactivate my account for 4 months because I will not be using any service from 27-November-2022 onwards

Trouble receiving international sms

Hi everyone I'm having issues receiving international sms from various websites (e.g. identification SMS from my bank or website provider). I've been having this issue for 2 weeks now. I had no issue receiving these sms in the past, and I've been wit...

Problem to call a contact with Bell phone #

Hi; I recently noticed that I'm not able to call my friend in Toronto on his phone number with Bell. Yet, I can reach him on his second number with Fido without any problem.I'm in Manitoba, and I wonder if anyone else facing the same situation ?

Can't log in

Hello, I can't log into my account, everytime I try it says the page is expired and the one time I was able to get into the account, it says my account is active but my data isnt working at all,what can I do?

Resolved! Community

Why can’t I get a text add on? My plan offers 50 outgoing 30 day term

login is not working

I can't login to my account. I was getting a password error (which was not an actual error) so I tried to reset, and that give an error message as well ?

Resolved! Upgraded from 3G plan to 4G plan - Very Slow Internet Speed

Hello, I'm on the new 40$/15GB plan today, but still getting slow speeds 1 - 1.5 Mbps. I tried restarting my phone, resetting network settings, and tried the SIM card on another phone. Unfortunately, my speed is still slow. Can someone help or prov...

Send request for phone number transfer

How can i get another text sent as i missed the 90 minute limit?

Resolved! I didn't get the 10 dollars back

it said that if I use a referral number when activate, I can get 10 dollars back. But I haven't got it. CIt also said that the referral number's owner can get a deduct of one dollar from her monthly fee, is it right? Thanks.

Looking to purchase a Sim / account on old plan

Using this message forum as a marketplace isn't permitted.

card credit issues

I have managed to reset the password, tried to update my credit card information but max out on my login attempts. My account is currently locked for 3 hours before I can try again.There should be a grace period for non payment of this type, just...

Overcharged

Hi I’m not public mobile Custumer anymore since 10november 2022 . they still charge from my credit card. so they overcharged

New phone

Hi. Im purchasing a new phone today. What do I need to do to set this up? Going from an 8plus to a 12. thank you!

I just paid my plan but is not working my service why

my service is not working I just add 25. plan

Sign up promotion

I did not get free 2GB/month for 12 months.

when does 100 minutes cycle gets reset?

HI, i ran out of my minutes and i entered my new billing cycle. I was hoping that i will get my new block of 100 minutes but didn't. I am still stuck at zero minutes

Not getting what I’m paying for

I am paying for 6GB of 4G but only getting 5GB of 3G. I gave it the first month thinking it would be fixed after the that but now it’s getting close to 3 months of not receiving what I’m paying for.

Resolved! How can I tell my redemption is active?

I just used my points to get 300 mins of international calls and it said it may take up to 24 hours to be applied. However, under “Redemptions”, it doesn’t say anything about ‘pending’, does this mean I can use them? Thanks

US Add On...worth it?

Hello,I'm travelling from LA to Vancouver on the I-5.I want to purchase the $15 Talk and Text plan.I have 3G and I see some carriers are dropping 3G so, will I get any reception along the way?I'm using iphone8 .Thanxs in Advance

Over charged

Good day,I'm having alit of trouble. I went to renew my plan for the month as I'm due. I went in and made a payment and changed my plan abd it did not work. I did it again just incase it didnt go through and niw 2 paynebrs have been taken and i cant...

Data runs out on phone but website says there's lots

Hello, I have the 40 g plan and it started on Nov 1 and i got notified I have used 90 percent but the website says I have o ly used 13.5 g. I can not run out of data as it is vital to my job and safety. But also the little 1 g add on won't help...

Does PM now have a help chat line?

Would you like to connect to an agent via live chat if someone is available?###Live chat is available between 9AM to 10PM EST. Please monitor your email for a notification with a link to start your chat. You will have 15 minutes to start your chat, a...

$40/15GB plan switched over on next renewal and nothing happened!!!

When the plan was available in my account a couple weeks ago I switched over. It said it would update on the next renewal and when the renewal happened.. nothing happened!!! How can I resolve this .. tried submitting a ticket but there is not where t...

Resolved! Porting phone number

So I recently switched to public from Rogers. I wasn’t aware that I needed to keep my old SIM card to confirm. Anyways I contacted Rogers about sporting my number and they put a bypass on my number for 3 days. Do I still need to contact public or sta...

Only getting LTE on 4G plan

Hi all, I elected to upgrade my plan two weeks ahead of renewal. I have not been able to get ANY 4G data today (the new plan is in effect today). I understand there could be delays if you switch your plan but am confused if that potential delay also ...

US Ad-on

I paid for a US Ad-on but a voice comes back a says i don't have a Us Ad -on. what's the problem?

Resolved! anyone has ported in from FONGO home phone? Thanks

I am going to get rid of my home phone(voip from Fongo,$5 one) but want to kee[ the number,wondering if this is possible?

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