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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Activating a New Sim Card

Oh boy do I have a problemA couple of weeks I had written about putting an account on hold when my wife lost her phone. Luckily her phone was returned to her, albeit in pieces with a broken sim card. So we ordered a new sim card and phone which arriv...

Resolved! Wifi calling

Hopping on my spouse's account here.I am thinking of switching to Public, but I see that no "wifi" calling.Does that mean I would not be able to use my MS TEAMS app to make and receive calls?Or, Whatsapp to do same?

Resolved! Public mobile sim card not letting me update?

I've had this phone for a few months, it was with Verizon. Anyways any5in3 I type my new sim card # in the field and push send, it loads and doesn't change. Wtf! So frustrating. It doesn't say there is an error or anything either. My plans just wast...

Resolved! Number port issue

I'm a previous Public customer. My old number was ported to my work's corporate Telus plan a year ago. ~85 days ago my corporate plan was cancelled. I'm now trying to re-activate with Public and keep my old phone number, which I understand could be e...

Resolved! Payment

I need to make a payment to my account but in order to do so I have to type in the CODE that is sent to my EMAIL. Here is the problem it does not give me time to check the email on my COMPUTER (I don't have email on my phone) then go back and typ...

Resolved! to change an email

just activated the account and entered a wrong email would like to change the email

Resolved! Can’t get into my account

Payment was stopped on the credit card for an other phone number, but they seem to stop it for my phone number that I wanted to keep going. Now when I login it needs a second verification I am not receiving text even if I am on Wi-Fi and for some rea...

Resolved! My account email

I want to change my email address for my account

Resolved! Does not save new sim number

Hi,I lost my SIM card, while travelling. I came home to Ottawa and bought a new public mobile SIM card. To activate it I go to Profile->my account info->edit account info->new sim… And then SAVE does not work!Please help !

Reactivating an account

My daughter's account somehow got 'deactivated" (although it says online that the 'deactivation date is / was July 2023). We have tried repeatedly to go online and pay the bill and insert new credit card information. All we keep getting is a response...

Resolved! public mobile plan

How to check my public mobile plan & change other plane.

Resolved! USA talk and Text

Hi therei have a USA unlimited -talk and text package on my phone that expires today. Can you tell me exactly when it expires time wise

Active plan but can't make any calls or use internet

Resolved! Plan change payment

Hi everyone.. I changed my plan on the first day of my monthly billing cycle and I later realized they charged me for my previous plan as well as new plan. Is this normal being charged twice on the same day?Can someone guide me what I can do to get a...

I didn't get the free 2GB data and 500 long distance minutes from December

In December I got an SMS about a free 2GB data addon and 500 long distance minutes. I replied to the SMS and got a confirmation that it was applied but I don't see it anywhere in my account.

Asking for US add-on for canadian number calling

HiI am calling my family in Canada and somehow since morning it says I need US addon to call. someone having the same issue??

Resolved! I can not longer make international calls

I can no longer make overseas calls, even I have lots of minutes left!

Resolved! Issue with activation

I activated my sim card today and transferred an existing number from Bell to Public Mobile. It said online the activation was completed and I got a message from Bell confirming this transfer so now I can't make calls/send texts from my old phone wit...

Resolved! Plan renew

Hi I had bought a phone voucher so my plan can renew last month and my phone didn't renew and my money isn't there anymore and it says I put the money on the phone but it won't show me where the .money went and why it didn't renew my plan

Resolved! 4G plan required for VoLTE?

On a 3G plan, possibly stupid question..but do I need to change to a 4G data plan to use VoLTE? Also in my phone info, the "VoLTE Provisioned" is greyed out but in the enabled position. IMS Service Status tells me "VoLTE is unavailable". Hoping havin...

Resolved! I can't get a text message.

I moved from Bell to Public on April 5. But I plugged in the public company USIM before I got the text. So I couldn't answer the text message. It's been five days, but I haven't been able to answer the phone. I'm also not getting a text message. Help...

Talk Minutes

Hello. I am a new Public member and have unlimited talk minutes. While talking with a client, my call was discconnected and a message said I was out of minutes and to press 611 to purchase more minutes. I re-dialed and was able to resume my call. Ho...

Calls

Why can’t I make or receive calls

Locked out of account, again

Hi everytime I try to get into my account to change my payment details it seems as though I can't remember my password. I go to change the password, I go through all the steps and then it says, "Password cannot be changed at this time, try again late...

Resolved! Help with refund

How do you get a refund on the payment as I didn't realize that my phone payment came out twice till I looked at my account

Resolved! Service not working properly.

I signed up yesterday and transferred a number from my old provider, CHATR. The phone will send calls but not receive them.

Resolved! Internatinal call

My internatinal minutes expired without using them. Why it says does not expire.2 - I can not do international add on since eventhough it talks about it there is no place to actually added.3-why public mobile makes simple things so complicated. Going...

Creating a ticket

Public mobile should allow making a ticket to get help while signed in my account.Because when you need help then it directs you to sign in community.Then if you do not remember your user name or password it is a waste of time and super aggrivating.I...

trouble making calls

Since I'm back from my vacation, I'm not able to make phone calls. I tried to shut off my phone a couple of times and as suggested by Simon turn the airplane mode on and off with no success. You can call me at xxxxxxxxxxxxxxx

Resolved! Porting

I had an issue with porting and sent a message to CS admin. They have not gotten back to me. Are they closed for business hours today? I need to get my phone sorted out.

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