Service

[Polywog]

How do we speak with an actual person? This app really is horribly not user friendly as I try to help an elderly client

[BKNS27]

@Polywog 

You can contact a live person but communicate is all done online. You can contact a CS_Agent through private messaging on the envelope icon on your computer.

The app could be slow but be patient. Are you having issues login or something else?

[esjliv]

@Polywog - what is the issue with service you are having? Activating, or lost service all of a sudden?

Ways to contact Public Mobile Customer Support (CSA) below may not be clearly identified for members:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your ENVELOPE at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message.

Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

[hTideGnow · Accepted solution]

Hi @Polywog 

if you meant phone to call, sorry, no call centre

but you can submit a ticket with agent:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Polywog 

to engage support, please message them here

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

But share you issue here in the Community and we can try to help