no phone connection

[Akaminski]

I can't connect to my phone 

[hTideGnow]

HI @Akaminski 

if you requested with agent, you need to check with the community inbox for agent's response

But PM is prepaid and no refund.  

how long you have been with PM? just joined and no connection?  More details please and we can help

[computergeek541]

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@Akaminski wrote:

I requested a refund what is the status 

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Nobody is this thread can answer that question as we don't work for Public Mobile. For an update, you'll need to contact a customer support agent.

[Akaminski]

I requested a refund what is the status 

[softech]

@Akaminski 

is today a plan renewal day and did you request any plan change?

Did you check if your account status is active?  To avoid browser cache confusing,  please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue.  Click "Pay Now and Resume Services" to make a manual payment 

If it shows active,

• first try to reboot the phone
• Try to click Reset All Networks and see if it helps
• and do you have another phone to test the PM sim ? just to make sure it is not a device problem.  Also, that can force a sim card re-provision and it could resolve the problem
• Also, try the phone in another area if possible, it could be just a local network outage

if nothing works, then PM supports will be  your friend, message them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hairbag1]

@Akaminski 

more info please. Is this a new account ? Did you port your old number to your new PM account ?