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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No notification when popup since May

I have been with Public Mobile for years and I receive text message from 611 about the payment every month until May. Did Public Mobile cancel it?

Wrong add on

Accidentally put wrong add on

Resolved! Subscription

I want to add the 20G fro $39 plan but my subscription just renewed yesterday. Will it prorate it or will it charge the full amount for my previous plan and the new plan for this month?

Resolved! Promotion

I pay $40 for 15 gig. I see in the current plans that I can get 20 gig for $39. It says promotion. What does it mean? Should I change?

Can I activate a $15 plan and use it with an Apple watch via esim?

I'm stacking a couple of ideas here. Please check them for me before I sign up for an account:- Public supports esim now, right?- The $15 plan can use esim, right?- A few Bell Mobility guys were telling me the IEMI of a watch is different from the I...

Any update on E-SIM Improvements?

Resolved! Roaming Activation in the US

Hello,I just want to verify something. So I am heading down to the US tomorrow and have just bought the 15 day roaming package. So once I have crossed the border, I just need to turn on roaming and that will activate the plan is that correct? As I...

Some calls going directly to voicemail

Having issues for past few months where some calls are going directly to voicemail - no log of call at all on my phone.I have noted that the missing calls seem to be mostly from businesses that have a central phone system such as doctors, dentist, ca...

Public SMS Email Gateway

Community Posts being marked as Abuse?

Duplicate thread

Resolved! I have been overcharged!

I set up my account a few weeks ago; I had great difficulty then creating my account but the Public team was able to help. However, there was also some concern expressed about being overcharged. This is to confirm that I have indeed been overcharged....

Resolved! Please Reinitiate Phone Number Transfer

@CS_AgentI need help to reinitiate my phone number transfer request.

Activate

I need the SIM card for this account activated.

Resolved! Renewing a Plan Early

Used up all my data, and have a week left before renewal date. I remember I was able to renew my plan early, but cannot seem to find that option now. Is there a way around this? My renewal plan is the $39 special, which isnt offered anymore so I c...

Lost sim card

Greetings,I have lost my SIM card and I would like to get a new one with the same number. It has been very difficult to reach you. It has been very difficult to get to my account. I sign in but I am blocked by double authentication. It sends me anot...

Bought wrong add-on

@CS_AgentI bought the wrong add-on, could I get assistance please?

Resolved! Not getting verification codes

I get the Eversafe verification codes when signing into my public mobile account but do not receive them for other services. Does anyone else have this issue and know how to fix it?

locked out

i never had issues untill now my wifes account is still lock me out and the problem is I can't seem to be able to fix it they change password we have done that it says successful but still wont work

Unable to get my account number to I can port out

Trying to create a login, once I create it, it sends me to sign up screen I am already signed up. I just need my account number.

Can't log in

How the hell can I get support in this god awful company if I can't log in. Enverytime I hit 'contact us' it asks for signin. Thankfully I have another account for my other daughter. Anyway, I can't sign in, or even reset my password, it says emai...

Resolved! Unable to swap a sim cars

It says try later

What to if you lost your phone and can't log in (no email option when you press resend code)

Hey Folks,So after much searching and not finding anything I figured out the solution (by accident)If you lost your phone and when you attempt to log in, the system wants to send you a text or a voicemail. Since you lost your phone that isn't going ...

How do i refund after not being satisfied with my service, i already ported to a new provider?

I unsubscibed and was not happy with the service, can i get a refund?

service ticket not working

Need help getting referral code and $10 promo code entered after activation as I forgot to enter it when initially joining the plan

public mobile app v1.1.1 does now work for multiple accounts

i registered 3 accounts on android app, all are able to login, however, it only shows one same account profile no matter use which account to login, the shown account is the last registered one.the android app version is 1.1.1.amend: each account has...

Resolved! Can’t log in

Can’t log in because verification code for ever safe ID was sent to a phone number that’s was deactivate

Resolved! 5G Phone on 4G Plan Inquiry

Hi! I have a Pixel 7 Pro but currently on a 4G plan. I'm struggling to find an answer regarding which network I should select for my preferred network in my network settings. Selecting LTE makes sense since I have a 4G plan but my phone recommends I ...

Account on Hold

Hello, I recently got an email that my account is on hold for non payment. I have auto pay set up and I’m not sure what happened. I live in an area without cell service, I am unable to sign into my account to pay my bill, because public mobile is t...

Plan payment

If I do a one off top up to cover my upcoming monthly plan (not on autopay) just for the amount of the plan after my rewards are deducted rather than (in this case), putting in the $15 amount for my plan, will this cause any problems? The reason I'm...

contact account is defaulting to 611 and can't text

I have tried every way to enter my husband's phone contact on my daughter's phone (public mobile) but every time it defaults his contact to 611. When she sends his contact a text it says: "Free Message: Please call *611 from your mobile device for as...

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