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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22034 Views
  • 181 replies
  • 24 Bravos

Resolved! Refunds

Hello I transferred my services from public to Rogers just today…..however my monthly payment was charged today also…..will I get this monthly payment credited back to me

baker19852020 by Great Neighbour / Super Voisin
  • 397 Views
  • 5 replies
  • 0 Bravos

New number does not work

Hello,  I activated SIM and change new number but more than 12 hours. It doesn’t work. Please help urgently. Thanks 

Thi2 by Great Neighbour / Super Voisin
  • 260 Views
  • 5 replies
  • 0 Bravos

Resolved! Account number

I have 4 phone numbers and I need the account numbers to each one how can I get this information 

kjj by Great Neighbour / Super Voisin
  • 1021 Views
  • 3 replies
  • 0 Bravos

Resolved! Forgot account emails and password

Forgot the account email and password. We’ve tried to reset it thousands of times today, but it didn’t work. What can we do?

AlbertC by Great Neighbour / Super Voisin
  • 1657 Views
  • 6 replies
  • 0 Bravos

Resolved! Refund

Any one Costomer service that I can talk

Resolved! Very disappointed and need help

I was notified today, that my number has been changed, i have been with public for just over a month, and my old number worked fine, but now they've changed it to something else, also, they took out this months payment through direct debit, which not...

bcofell by Great Neighbour / Super Voisin
  • 433 Views
  • 5 replies
  • 0 Bravos

Porting a number from Lucky Mobile

I made an account for my niece with a new number on Public Mobile in early September to get the 2 gig bonus.This evening October 21 I went on the account and ported her Lucky Mobile number over as a changing of number. Now her number is transferred a...

jproch58 by Great Neighbour / Super Voisin
  • 286 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting My number from Bell

I have just joined Public Mobile and tried to port my number from Bell but I received a messsage that there was a problem and someone fromPublic Mobile would contact me. I now realized I used my wrong Bell account number for verification ( I used by ...

dnewport by Great Neighbour / Super Voisin
  • 362 Views
  • 5 replies
  • 0 Bravos

Can't login to top up my account

Hey there, just wondering why I can't access my account to do a top up. It says the page can no longer be accessed.  Thanks. 

dheppelle by Great Neighbour / Super Voisin
  • 5100 Views
  • 9 replies
  • 0 Bravos

Resolved! Message says welcome to USA

I just received a message welcoming me to USA and informing me to add roaming although I am not in nor near the USA.How would it pick up USA towers? And will I be charged for this somehow?

Marlee8 by Great Neighbour / Super Voisin
  • 446 Views
  • 8 replies
  • 0 Bravos

Sim card

Sim arrived damaged how do I get another sent to me?  I was told I was getting an extra.  Only 1 arrived

Briyochim by Great Neighbour / Super Voisin
  • 273 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to login

Haven't been able to login for quite sometime. Almost immediately after the login page loads an error message appears under the password box. It looks like script/code that would be part of the backend of the website. This is without entering any log...

Optimus by Great Neighbour / Super Voisin
  • 1377 Views
  • 5 replies
  • 0 Bravos

Resolved! How to suspend an account and reactivate for vacation

HiCurrently on autopay and my account renews on the 15th of every month.Planning on snowbirding early December to March. How do I SPECIFICALLY suspend my account and reactivate (within 90 days) to ensure that I do not lose my phone number. I need ver...

SC66 by Great Neighbour / Super Voisin
  • 784 Views
  • 4 replies
  • 0 Bravos

Resolved! Out of data but why can’t I text?

My plan is 2gb data on a 3g network. It’s up in two days but I’m out of data. Unless I’m in WiFi I cant send or receive a text. Why? My plan says unlimited text, picture messaging and calling. I understand not being able to use apps that need interne...

wilsonfamily by Great Neighbour / Super Voisin
  • 483 Views
  • 9 replies
  • 0 Bravos

Resolved! My rewards vs Public points

Hi, I'm currently on "My rewards" on the 3G plan, but I notice I can switch to the 4G plan for the same price ($40). My question is this ... if I switch to the 4G plan, will my reward plan switch to "Public Points"? I'm currently getting $6 off per m...

Canuck63 by Great Neighbour / Super Voisin
  • 1172 Views
  • 14 replies
  • 0 Bravos

Resolved! How to stop the plan when out of Canada

I have $25 plan since last 3 years and I am earning loyalty rewards. How do I stop paying when I am away for 6 weeks? Will stopping plan affect my future rewards?

Charanjeet by Great Neighbour / Super Voisin
  • 207 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting

I tried porting from Rogers. When I answered the SMS text with their SIM it did not go through. I switched to Public Mobile SIM and was able to respond. They never got it and my account is still open, my PM plan only half working. I do not have the R...

mariettavmk by Great Neighbour / Super Voisin
  • 539 Views
  • 9 replies
  • 0 Bravos

Resolved! Account

I'm still getting billed for a temporary phone account that I'm no longer using, as I was able to get my old phone number back.

merlkeddie by Great Neighbour / Super Voisin
  • 535 Views
  • 3 replies
  • 0 Bravos

Resolved! How to stop using the Public mobile sim?

Hello Guys,Hope you are well. After updating my mobile ,public sim is not working at well. So I want to switch from public sim to another sim. Can anyone please tell how will i stop using the sim? 

Mehide by Good Citizen / Bon Citoyen
  • 339 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting issue

Hi there, I'm trying to port(transfer) my number from public mobile to freedom. I switched to freedom because they have a recent promotion for a plan I like. During the port process, I provided the wrong public mobile account number. I was able to sw...

AkkshaiB by Great Neighbour / Super Voisin
  • 330 Views
  • 4 replies
  • 0 Bravos

Resolved! screen flicker

I just bought an iphone 8plus from public mobile and setup an acccount, but the screen on my new phone is flickering - will work for a few minutes and then start flickering so it is unusable. Tried rebooting and a software update, but it doesn't seem...

Wayne315 by Great Neighbour / Super Voisin
  • 245 Views
  • 4 replies
  • 0 Bravos

Incoming Call Identified as Another From Contact List

Expecting a call. I had two of these contacts in my Contact List. Contact information was correct for each person.Incoming call identified as another from my Contact List. Why? Attempted resolve strategiesrestarted cellchecked Caller ID was onReviewe...

Bob15 by Great Neighbour / Super Voisin
  • 286 Views
  • 4 replies
  • 0 Bravos

Sigh in

I still keep unable sigh in to my account. Even I tried close every windows about public mobile, use the computer and wait for use the computer service next day. Shows email or password is incorrect, try later. Need help for renew the credit card exp...

Wangyong by Great Neighbour / Super Voisin
  • 318 Views
  • 4 replies
  • 0 Bravos
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