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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22073 Views
  • 181 replies
  • 24 Bravos

Resolved! How To Downgrade Plan

I have the basic package with a data add on that I don't use.I am paying for something I don't use. How do I go about changing that?

It shows i have 2 gigs of data left but not working

I recently did an adon for a few extra gigs about 4 days ago and as of today it just stopped working but it shows my data usage that i have about 2 gigs of data left so I am confused. Can someone help.

Rhuard by Good Citizen / Bon Citoyen
  • 234 Views
  • 6 replies
  • 0 Bravos

Resolved! Credit card

How to update card information

Meena3 by Great Neighbour / Super Voisin
  • 449 Views
  • 3 replies
  • 0 Bravos

Resolved! Cannot place calls, text, etc.

My account got suspended as I was late to pay. I did pay and now the account is "active" when I log in online but I still cannot place calls / text. What do I do? 

candice12345 by Great Neighbour / Super Voisin
  • 300 Views
  • 6 replies
  • 0 Bravos

Resolved! Can access my account

hi, my credit card expired, i can't update it and now my service is not working as the renewal time passed.i tried to get into my account to update the information but this new process to make sure its me won't let me get to my account.  it is sendin...

vram1344 by Great Neighbour / Super Voisin
  • 781 Views
  • 4 replies
  • 0 Bravos

Resolved! Can’t add funds to my account

My phone was signed up for autopsy this time the pmt didn’t come out so I tried to add the pmt by logging in to my public mobile account. It has two step verification  but I no longer have the email address listed on the account so the code They send...

Jerryreid by Great Neighbour / Super Voisin
  • 1121 Views
  • 7 replies
  • 0 Bravos

Resolved! Porting from chatr

Hi there I'm looking the port my number over from chatter to public mobile and my charter number was past this anniversary date so it gave me an error code can I speak to like a moderator or somebody to help push it through please

brandon118661 by Great Neighbour / Super Voisin
  • 465 Views
  • 8 replies
  • 1 Bravos

Reset password

I’ve forgotten my self serve password and when I try resetting it, it tells me there is an error and to try again. I’ve tried several times and it won’t let me!

Peephunk by Great Neighbour / Super Voisin
  • 122 Views
  • 1 replies
  • 0 Bravos

Resolved! I need to change my add on PLEASE

HIIm going to the us tomorrow early in the morning and i just wanted to buy a 1g data roaming add on for US but made a mistake and purchased a 1 GB Canada Data instead.Would it be possibe to change it pllllease?i really appreciate your immediate help...

Sherry1313 by Good Citizen / Bon Citoyen
  • 180 Views
  • 2 replies
  • 0 Bravos

Suspended number

My number was suspended until I paid it took one voucher and won't take any more

Relaxn by Good Citizen / Bon Citoyen
  • 418 Views
  • 10 replies
  • 0 Bravos

Help

I can’t log in to my account and I need to make a payment @

Tonypmontague by Great Neighbour / Super Voisin
  • 166 Views
  • 5 replies
  • 0 Bravos

Resolved! Making the switch 🥶

I was about to switch my plan from $40 plan at 3G speed to $40 4G speed but…I do not want to switch to the new points system. Why does the new plan state “3 times the points back” if I’m not agreeing to change to the new point system?Now I have cold ...

DDM69 by Deputy Mayor / Adjoint au Maire
  • 331 Views
  • 5 replies
  • 1 Bravos

Us Roaming

I purchased us roaming add on and I'm in Usa and it doesn't work

Miha_0707 by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos

Network Issues after Plan Change

Hello, I have been unable to receive calls or texts or access mobile data since switching my plan from unlimited Canada & US calling with 3G data to unlimited Canada-wide calling with 4G data on October 18. My account is indeed active and I can send ...

Resolved! Considering switching to a 4G plan

I’ve read some posts regarding the switch from a 3G to 4G plan. I don’t stream much video. Will there be any other noticeable difference?  How about browsing speed?Any tech advice would be appreciated. Thank you everyone

DDM69 by Deputy Mayor / Adjoint au Maire
  • 358 Views
  • 7 replies
  • 0 Bravos

Can't log in to self serve

I have 4 Public Mobile accounts and I can't login to any of them.  I got a message saying "page expired. The page you are trying to access is no longer available." What am I supposed to do? The accounts are not suspended as payments have been going t...

Msing1 by Great Neighbour / Super Voisin
  • 793 Views
  • 2 replies
  • 0 Bravos

Dropped calls

My wife and I are both on Public Mobile and are both having problems with dropped calls. For the last two or three months our calls are constantly dropping after only twenty or thirty seconds. Is anyone else experiencing this? We have been trying to ...

Budders1 by Great Neighbour / Super Voisin
  • 318 Views
  • 4 replies
  • 1 Bravos

Get Support

I agree with the other recent poster- I am n the US travelling and have no data and support doesn't answer. Please fix quickly or I am switching to Bell

TD5001 by Good Citizen / Bon Citoyen
  • 336 Views
  • 9 replies
  • 0 Bravos

Resolved! Can't receive text

I recently switched he'd from prepaid bell to public mobile.  Now I cannot receive text or calls from my parents who are with bell and they do not recieve any text from me

Georgia07 by Good Citizen / Bon Citoyen
  • 347 Views
  • 4 replies
  • 0 Bravos

Resolved! Travel to US

I have a $25 3G plan. Do I need to get a new plan for travel in the US where 3G is not available??? I have a Pixel 3xl phone. Do I need a new SIM card? How does the switch over from 3G to 4G happen???

Lorraine57 by Great Neighbour / Super Voisin
  • 373 Views
  • 2 replies
  • 0 Bravos

2fa enabled but no longer have the phone number used

Like the title says I need help getting into one of my PM accounts. I have this account setup for my daughter. The credit card I used for payment expired and when attempting to login to change it, I was prompted with the 2fa prompt. The problem is I ...

drsyxu by Good Citizen / Bon Citoyen
  • 383 Views
  • 6 replies
  • 0 Bravos

Resolved! International Minutes Don't Work

I am trying to call a US number from Canada. I have over 150 international long-distance talk minutes listed in my account. But I get a message that says "sorry you do not have enough minutes to complete this call"). Can anyone help??

flufyduky by Great Neighbour / Super Voisin
  • 480 Views
  • 7 replies
  • 0 Bravos

Resolved! Transfer phone# from Fido

Did not get phone to work, Fido did not transfer my # 514-xxxxxxxxxxxxxxShould I call them or will you get the # To be transfered.

DaudelinK13 by Great Neighbour / Super Voisin
  • 414 Views
  • 5 replies
  • 0 Bravos
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