[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! SIM card and eSIM card
I’m in process to change my phone.Here what i think it’ll happen. Pledge correct me if I’m wrong. If I have:— iPhone 13 / I transfer my old SIM card and everything will stay the same as my phone number, payment account and the plan.—iPhone 15 / I n...
Resolved! Upgrading to a new plan
Im currently on the 15 dollars a month plan for 250mb, and I saw a promo for 23 dollars a month where you get 6gb of data. For some reason I can't see this promo when Im logged in, and I cant find any way to upgrade. Does anybody know why?
I need an eSIM
Hello… I would like to get an eSIM. What is the process for the same?
Resolved! Do I loose my available funds if I change my subscription?
I have monthly subscription $25 plan. I also have $15 in my available funds. I want to change my subscription to a new plan. Do I loose my available funds if I change my subscription?
Lost Sim During Activation - Purchased New One
Hi!I'd just recently bought a Public Mobile sim card; had to leave mid-activation, and made the silly mistake of misplacing the sim card while I was out.I paid for my plan, but before I could download the app and activate the card, I lost it - so I'm...
business name showing up on caller id
i used to own a business and the business name would appear on the caller id of the person i was calling. i since closed my business and i dont want that name showing up any longer. is there a way to remove it? thanks
subscription
why public mobile change my subscription by I didn't change.
Just joined and primary says SOS
I don’t think the porting has officially been complete. Is that why my primary says SOS and my secondary says my phone number? Also is it normal for chat agent link not to connect?
Eversafe ID
Has any had issues NOT receiving an eversafe ID. The service is telling me I have one but can’t find it. Can anyone help.
Service
My husband's phone does not have an active plan because I forgot to add the credit card to the file. I dialed *611 to make the payment but don't remember the pin number. Please help Right now he doesn't have access to the phone Many thanks for your...
Plans
Is it possible to set up and old iPhone 8 to use the talk and text with an eSIM or physical SIM card ? the phone is not currently being used and does not have a phone number
Closing an account
My mother-in-law passed away and I want to close her account. What do I do?
Resolved! International calls
I purchased add-ons for the UK.How do I call Ireland?
Promos
I love all the new activation only promotions but it would be nice if we could sign up for them also. Is there any way to get them?
15 dollar plan data
Hello,I recently got the 15 dollar plan, and it said it included 250MB of data. I've used some of the data. Suddenly, last night, I no longer had data, even though I have not used it all. Why did the plan suddenly change on me without any warning?
Resolved! Inquiry
what is portable internet service and how do I know if PM has that?
My phone won't connect to the network from yesterday, I can't call or text.
I have been paying properly every month and my account is still active. I have taken the sim out and put it in again, started and restarted, but still not working Because of this I am having quite a bit of trouble with my business procedures.Is there...
Resolved! Roaming Per In UK
Can anyone tell me how much $ per day for roaming in UK?
Cancel account
I had so many difficulties with the Sim card and after 2 hours of trying I gave up. Cancelation is the only option.
Payment for subscription
I can't pay for my subscription. I thought it was set up for automatic renewal but it appears not. I logged into my account and put in my card information (which I double checked as correct) to pay manually but I am getting coded "sorry cannot proces...
payment
my subscription fee was charged two times on June 8th, 2024
Resolved! eSIM not compatible
Hello, just tried to subscribe and I checked for eSim compatibility and it was supposed to be compatible. After purchasing the eSIM, tried to activate everything and I received an error message , eSIM is not compatible with my phone, have to contact ...
Updating my address
I tried to update my address on my profile, but it doesn't accept it and says it invalid. I'm sure the address is correct.
Transferring phone number from previous provider to Public mobile
I received the text from old provider to confirm I wanted to transfer my phone number to Public mobile I replied yes within the 90 mins. It looks like my phone does not work with old sim card now. Do I need to wait for an email from Public mobile con...
Account change
Why wasn't my account changed as I requested over a month ago ?
Resolved! Can't make or receive phone calls
Hi community. I ported my number to Public Mobile yesterday. It's been more than 24 hours. Everything was working fine until today morning when I tried to make a phone call. As soon as I dial a number, it says that I have used all my minutes. But my ...
iPhone RCS
So I’ve found on another forum that RCS now works in Canada on Telus with iOS 18 beta 3. I still don’t see the option available with PM yet, so was wondering when they plan to enable it? I know Telus, Bell and freedom have enabled it, so I’d hate to ...
Trouble with transfer number
I got sms, may be i am enter wrong MEID. Where i can change it?
Not receiving confirmation code
Im attempting to login to my original account but I am not getting the confirmation code in my email. I have gotten one for a new email I used to sign up. My phone has been stolen/lost and I am trying to attempt to track it. I need assistance but thi...
