Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. I cannot get my final step completed to finish porting my number from Bell. Contacted Bell and they said it’s not on their end. Was told that it had to be reinitated by them to complete. HELP. paid one month with Public already and can’t use serv...
How to set up auto pay for my subscription. I cant find it on my account. Please advice.
so i recently got a new sim activated it paid for a plan but the app isnt working to get a new number and finish my account
I opened a new account to take advantage of a Boxing Day sale (for new accounts only). My existing account is only 3 months old, so there is no big loss of credits if I eventually cancel. The new account now exists and the preferred plan is purchased...
Do I need to cancel service after transfer my number to another service provider which is completed already? If so, how? I am currently not able to log in PM anymore
My plan (20 GB / month) reports usage of 17.23 GB from Dec 14- to Dec 28. The billing cycle starts on Dec1 4.When I add up actually data used per day, it only amounts to 3.72 GB during the same time-period. Is Public Mobile misreporting data used to ...
i was with koodo month to month.Need to carry over my phone number.Thanks
I subscribed to a new 4G subscription (30-day 20Gb subscription plan for $39) and just activated the service. I see an offer for a 90-day 4G plan with 30Gb data for $39. I would like to switch to the 90-day plan. However, the Change Subscription plan...
Has public offered any free perks for 2023 like they have in the past ie free data or free minutes?
Hello, I deleted my eSIM few days ago because it is not . I need a new eSIM a QR code email to me if that possible.Thank you,pepito
I can't seem to change my cedit card. it keeps saying oops! When I go to payments there is no manage payment method window. WTH!
My billing cycle is December 1st, 2023 to December 31st, 2023. When I call 611 it says my plan is active and next payment date is December 31st. However when I try to call out I am being told I have no active subscription, 2 days before the end of my...
I paid my bill a day early and woke up to no service this morning. The payment went through. In the app it says I'm subscribed bit this is false.
Having issues porting old phone #. Was not completed, need to resend request. Please assist.Thank you!
Transfer number from koodo prepaid to public mobile
A friend of mine (I referred them to PM) tells me that she is able to send/receive texts when she is in the USA but she hasn't bought a roaming USA add-on. Calling doesn't work but texts do.She bought an ESIM to use for mobile data in the USA a...
I am out of the country and went past 90 days by a few days to re-activate my account. I no longer see my previous account info when I log into public mobile.if I purchase a new plan, would I be able to choose a specific number? (I want my old number...
It asks us to install the app to complete the activation. Is there any way to complete the activation without the app??
HelloTransferred number from another provider but not getting 6 digit code sent via sms to confirm identity and log into account. Is there usually a time delay?
I am a recent custommer of Public Mobile (barely a month ago)The offer I had was 34$ 5G 40 Gb - Now the offer is 34$ 5G 50 GbI'd like to switch to that offer since I just beacme a custommer and that the offer is better
I attempted to transfer my previous phone number from Telus to Public, it said the number is not eligible for transfer? Not sure what to do.
I just contacted my previous provider bell and came to know my number is not ported successfully and being charged by bell as well as public mobile current provider.
Do you know if there is a way to get access to promotion for new activations only if I am already a client of PM?There is a Boxing Week offer at $34 and it is perfect for me.Thanks!
Hi, I registered a new subscription this morning (4GB for 24$ plan) however I would like to cancel it and get a full refund on my credit card. How do I proceed? It would have been much easier to be able to speak to an agent...
Hey,I just joined Public Mobile and I had transferred my number from another carrier. I got the authorization to transfer and followed the process. After I’d switched sims, I have stop receiving texts at all… I’m also noticing that not receiving some...
i phone xr , i cant send or receive text or phone calls . already missed a day of work because of no phone . need help badly
I have recently switched to public mobile and transfered my number over from my old provider. I have since not been able to recieve verifiation texts or calls from my bank. This has led to problems with my bank as they will not send these codes via e...
Can I change my area code as I moved to a different province? While keeping the same number. If yes, how to do that??
Ported from lucky mobile to public several days agoCalls from cell phones seem t be going to new phone on public however calls from landlines and VoIP numbers are still going to old sim. Been several days since I ported...how can I fix this?
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