The submit a ticket button is greyed out. I tried googling such an issue but of course..

[Dtmwerksshshs]

this only happens to me. what a fun simulation i'm in. esim failed to activate. i see no option to try again, nor any help options. they made me download the app. for every option i try i have to log in about a hundred times. the ai bot they make me talk to said to submit a ticket. after logging in for the 101st time, i fill everything out, just to see the submit a ticket option is greyed out with no explanation. thanks for any help guys! what a fun experience.

EDIT: PUBLIC MOBILE HAS DEEMED ME A BOT AND I AM UNABLE TO REPLY TO ANYONE ELSE AS I AM FLOODING MY OWN TOPIC. MY PHONE IS IPHONE XS. PLEASE GRACEFUL AND MERCIFUL PUBLIC MOBILE, ALLOW ME TO USE YOUR SERVICE. WHATEVER I MUST DO. I UNDERSTAND THE SUPPORT TICKET IS GREYED OUT BECAUSE I AM NOT WORTHY. PLEASE LET ME KNOW WHAT I MUST DO TO BE ABLE TO TALK TO YOU.

[computergeek541]

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@Dtmwerksshshs wrote:

yes i've done that. do i get to twiddle my thumbs for 24 hours? is there a number i can call?

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Sorry, but there's no phone number to call. You'll need to wait for the reply from a customer support agent.

[Dtmwerksshshs]

No only add esim is there

[softech]

@Dtmwerksshshs 

the issue could be the eSIM is there and just not properly enabled on the device 

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

[will13am]

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@TheSterlinger wrote:

What phone are you on?

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The OP says IPHONE XS.  Sorry for yelling.  

[Dtmwerksshshs]

oh good can't edit a post. i also got a text from rogers that said to reply yes or no to switching carriers. i replied yes and THE MESSAGE DIDN'T GO THROUGH LOL. i guess my service already shut down? is that what the problem is?

edit: oh the text went through now and rogers said its been approved. so i tried activating esim again. FAILED LOL.

[Dtmwerksshshs]

i also tried doing it through the email, scanning qr code, and get "unable to activate esim". and to contact my carrier. amazing.

[TheSterlinger]

What phone are you on?

[Dtmwerksshshs]

tried all that.

[Dtmwerksshshs]

yes i've done that. do i get to twiddle my thumbs for 24 hours? is there a number i can call?

[TheSterlinger]

Close the app (force close) and try again. If that doesn't work unistall the app, reinstall and try again. Try using a direct ticket submission for a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@Dtmwerksshshs wrote:

this only happens to me. what a fun simulation i'm in. esim failed to activate. i see no option to try again, nor any help options. they made me download the app. for every option i try i have to log in about a hundred times. the ai bot they make me talk to said to submit a ticket. after logging in for the 101st time, i fill everything out, just to see the submit a ticket option is greyed out with no explanation. thanks for any help guys! what a fun experience.

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Please try this link:  Private Messages - Community (publicmobile.ca)