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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't activate esim on phone from France in Canada

So I live in Canada and I have an exchange student from France. We checked her phone and it says it's able to use an esim, but after I paid to setup her plan, it won't let her download the app to complete the registration process. Says it's not com...

Address change

Why won’t it allow me to change my house address?

Need Manual Port Help

Manual Port Help for carrier.How do I contact support directly?

Texts not being sent or received

HelloI just signed up and after setting things up. I cannot send or receive texts. I signed up April 6th i have setup APN restarted my phone numerous times and still cannot send or receive texts. My Phone is Samsung Galaxy Z flip 5 Thanks YouJohn

Resolved! Ported number to Public no sms

I have not been able to receive / send sms since porting to public mobile. RCS messaging shows status as Setting up.. for over 24 hours. @CS_Agent

Resolved! I do not receive sms

I recently activated a new subscription, transfer from Virgin Mobile.Problem - I do not receive nor can I send SMSVoice calls and data work.

Christmas Deal No Longer Available?

Hey y’all, is the Christmas deal with extra minutes and data gone forever??? please interact so i can get points// im not exactly sure how they work so if someone could explain that as well that would be great

Sim card not arrived

HelloI subscribed to puplic mobile for US canada 75GB but my sim card was not arrived since March 16. After the payment for the service went through. Please I need immediate response. Thanks

signal whacky over past couple of days-eclipse effect?

Hi, I upgraded from 3G to 5G a few months ago and have been happy even though it usually shows LTE. Last couple of nights the signal went to one bar 3G then no signal, off and on, then today it has alternated between no signal, "SOS only", and a surp...

Activation-Transfer of number

I completed the information to transfer my number but it brought me back to the page and when I input my number it says it is invalid. It will not allow me to bypass that step. I have received the confirmation from my previous provider to transfer th...

Resolved! Unsuccessful phone number migration

Hi There,Service activation incomplete after 5 hours. I've already received the SMS from Fido acknowledging that I requested to move my mobile number to Public Mobile. I haven't received any confirmation from PM about my service and my phone is not a...

Resolved! eSIM not compatible

Hey Community!New member here - when I checked prior to completing my purchase, the Public Mobile site said my current phone (Galaxy S20) is compatible with an eSIM, however when I go to activate my account it states my device and the eSIM are incomp...

Resolved! Subscription

This is so frustrating, nothing on this platform works properly. I just subscribed about a month going on 2 months ago, have not received a SIM, can’t find a human to help resolve this issue. I need a refund and assistance ASAP.

Resolved! Does porting numbers cause issues?

I'm looking to port from Koodo prepaid to Public, but wanted to know if porting causes any issues generally? I can see posts from folks have trouble with their SMS or receiving OTPs. Is that a known issue?Context: Porting is more of a convenience for...

Resolved! Can't Login to make a payment or change payment details

Hi there,I can't login into my account to change my payment details or make a payment and now my service has been temporarily suspended. ThanksPaul

2nd sim

Is it possible to have 2 sim cards attached to the same package. I am setting up a system on my boat which needs data for sending me information when im away, can i get a second sim for that to share my data rather than an entire new plan?

Help with calls (breaking up, dropping, going roboty)

HelloI transfered to public mobile a few months ago but I am having issues with my calls breaking up or my voice goes roboty when I talk to someone on a cellphone (not a landline). I also had calls drop at times. My phone is only a few months old and...

Number not transferring correctly

Hello, I just upgraded iPhones and switched plans, however my number is not tranferring correctly. I keep on receiving the text and texting “YES”, but then nothing happens. Does someone know the solution to this problem?

Resolved! Trouble with porting number to public mobile

Hello,Within the last hour I subscribed to Public Mobile and ported my number from FIDO. I haven't received the text message yet to complete the porting. Please advise what I can do to resolve. I entered the IMEI number during porting. I also provide...

Lost SIM

I lost my sim card. How do I get a replacement?

Porting issue Friend

Hi:I have a friend of mine who is trying to port to Public from MTS-Bell and she is having issues with the port.Can someone give me a number she can call to get them to help with the port please and thanks.

Resolved! SIM card

An account for hubby everything went according to plan except…the SIM card isn’t activating. Should I wait 24 hrs? The previous number was transferred and that provider has done their bit. New SIM card was put in phone after account complete and acti...

Changing Subscriptions

How do I change my subscription plan to the promotion for 24$/ month with 4GB data plan.

Payment

Why won't my perfectly good Visa be accepted!!!

need a PUK code for my account

cant use my service at all, asks for a PUK code

Subscription not activated

I paid for subscription already but on my phone it says subscription not activated when i try to do it on the app. It's been few days since I have contacted supported and no one has responded. Any help is appreciated.

How long does it take to get a response after sending customer service a private message?

No SMS

Just subscribed yesterday using sim card from Amazon.ca. Phone in & out and data are okay but cannot get or send messages including 6pin verification code from PM. Mine is a Samsung S22Ultra. Checked APN ok. On and off phone many times, toggle air...

Passcode

I dont get passcodes or any messages, What is wrong?

Text messages not working

I recently subscribed to a plan with an esim and while my calls and data are working I am not receiving text messages. This is causing problems with my online account access too as I cannot receive the verification codes being sent to me.This esim is...

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