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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! eSIM

My phone is an iPhone 14 pro. I tried to install the new eSIM yesterday when I subscribed to Public Mobile. The cell number was successfully transferred from Fido. But the eSim activation failed. I tried to find somebody with Telus for help. But I wa...

Resolved! Apple Watch e-Sim, not tied to a phone

Is there any way to load the public mobile app on an Apple Watch and set it up with it's own dedicated eSim number? I do not care if it's tied to the main phone or not.

Resolved! error message when trying to contact customer agent

Hllo. My bill is double this month so I'm trying to contact a customer service agent. I receive the following message: Oops, something went wrong. This may be due to a system error, please go back to the previous page and try again.I am also asked to...

Resolved! International Calling

This is a bit complicated....Scenario:I have two factor authentication to access something on my work laptop. It calls my current number with PM. I can travel overseas for a few weeks but have to leave the laptop behind.Can't risk corporate asset. I'...

Resolved! How can I transfer my ESIM to a new phone

Hello I recently got a new iPhone but keep receiving an error when I try to transfer my number over. I called Apple and they said to contact my carrier to update the IMEI on my account so that the ESIM will work. How can I do this?

SIM card in use can't go to Step 6

Wife is trying to activate subscription, got as far as Step 5 to put in SIM card number, then message comes up SIM card already in use (must have done something wrong here) won't allow to continue and her iPhone goes into SOS mode and can't get out ...

Resolved! Community reward

How do you get community rewards? If you answer or reply to some questions, where and when do you see the rewards? Thanks

Resolved! Filing complaint against one of the customer agents

Hi guysI know this is only online support, but there has got to be a way to escalate a complaint if we are having one with one of the agents here. How do we move up the escalation to somebody higher? Thanks

Resolved! @CS_Agent I just transferred to another mobile provider, how to pay my last bill?

Hi I tried to log in my account, it shows no content. How to download my previous bills? How to pay the last bill?Thanks a lot. Dominic

Digital Memberships Premium

My dad was attempting to sign up for public mobile. After he created an account it told him to scan a QR code to verify his membership but it took him to another website for Digital Memberships Premium. Why was this linked through the public mobile a...

Resolved! Sim to eSIM

Hello. Is there a way to switch from a regular sim card to an eSIM on an existing account?

Resolved! Ported over - can use data, send & receive texts, call out but not get calls

Hello,new customer. Port from Fido seems to have worked as I can use data, send & receive texts, call out but not receiving calls. Goes straight to Voicemail Do not disturbed is not. Pulled Sim and Reseated after a period.Any help? thank you

Cannot confirm my identity

I just activated my SIM and created an account, but cannot confirm my identity as I am not getting the 6 digit verification code in my text messages.

@cs_agent data not working, same issue as last time, public has to fix it on their end

@CS_Agent I changed plans because my data ran out and the unlimited data was too slow. Immediately upon changing plans, my data stopped working. This has happened twice before. Both times required public to do something on their end. Also both times...

Resolved! How to update a new address ?

Hi I have recently moved From Manitoba to Alberta, how to update the address on your account to reflect the correct tax deduction fro your month payment thanks

Confused about Porting Numbers and Solutions Please

Hi. Good evening. We hope you can help us with our issues. My husband was trying to port my number from Freedom Mobile to Public Mobile using his phone, thinking that it would port the Freedom Mobile number on my phone to Public Mobile on my phone us...

Resolved! I get unauthorized error when I sign into my account

This number is our general home number, as well as used by my son as well. In the past, I put in money when ever I liked and never had problem. Recently I tried to login, and since it has been few months that I have not put in funds in to the phone, ...

Resolved! $34 Phoenix 40 GB ULCW Base Plan -5G

Hello I did get this plan $39 ULCW Base Plan-20GB-4G on DEC 7And would like to get this one insted pls can you Help $34 Phoenix 40 GB ULCW Base Plan-5G

Created and payed for account | ESIM not active on phone?

Im on Galaxy fold 2 and did the Esim activation because it stated, when I ran my IMEI, that all os good! Device compatible with everything...I log into app and it states my phone isn't compatible. No support available. No activation... but my card ha...

Replacing my old sim with a new card and keeping my current phone number

Hello everyone,I would like to replace my old sim with a new card and keep my number.Thank you, Rick

Resolved! Details of the plan being activated on renewal does not show. Mistaken removal and how to recover.

I had recently signed up for the 40GB at 5G speed for $34 with one of their black Friday deals. In my account it did not show the details. I thought if I clicked the cancel, button it would bring up the details and ask for confirmation before deletin...

Service not fully working

Cannot receive or send pictures threw Facebook messenger, was able to yesterday but not today, missing some calls and texts also , customer service has been zero help, other then suggesting I order a new sim..which will take a week to get here atleas...

Resolved! Rewards

I'm pretty new to PM. I know how to look Up my points. Please help me how to redeem for 'jackpot prizes 'Is that only so often? Under 'all' points redemptions I never see a jackpot option?One other thing please put my Mother on PM she gets $1.95 per ...

$34 40GB at 5G Speed Plan for New Customers!

Has anyone noticed that the $34 40GB at 5G Speed Plan is back but for new Customers?Edit: Removed screenshot!

Activation Code issue

Hi, I set up my daughter’s account. Everything was going well until the last step to confirm it was her with a code. The issue the code never showed up on her phone and won’t resend. How do I complete the set up?

I tried an eSIM it didn't work. I bought and inserted a physical SIM but I cannot active it.

I tried an eSIM download, and even though the app had green ticked my IMEI, it didn't work. I bought and inserted a physical SIM but I cannot active it, the app continues to ask for an eSIM to be downloaded (without success).I had a ticket ref. 35928...

Phones not connecting Phone #not transferring

I have one setup with account but the phone# has not transfered ibought the phone from koodo and was told phone was unlocked. Phone #2 was bought unlocked and Koodo Sim card installed change Sim and preceeded with pm card and setup account have pai...

Subscription on hold, yet I got charged - can't reach support

Hello,Here is the context to my situation. During Black Friday, I managed to get the $34/month for 40GB 5G deal, and I selected it to change my subscription on the renewal date of my old plan, which is today. This morning, I got a charge on my credit...

Charged for no reason

I wanted to activate with Public Mobile and they charged me 40$ right away(since when do we pay the service immediately??) anyways i payed and the remove the money from my account and when i tried to continue the activation it asked me to pay again??...

Activation

Hello, I don’t remember if I had to pay right away at activation or at the 30 day mark. thank you

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