Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am facing a challenge while porting out my PM number - didn't receive any authorization SMSI submitted a ticket for number port out yesterday but havent received any response yet
Hello, I keep getting a technical service failure error from a new provider when I try to port my number from Public Mobile to a new provider. I don't receive the SMS text to approve the transfer on my Public Mobile SIM and have yet to receive a resp...
Hi. I have a plan that supposed to end in 30th December 2023, and i am going to cancel it as i will be leaving canada this week however i am automatically charged for another cycle on 29th December 2023 which i have never registered any payment metho...
My mom wants to switch to Public Mobile and take advantage of the Quebec only $40 Canada US plan. She’s going to Europe next year. I see they have a data add on for certain European countries. Can she get an add on for talk and text?
Hi Removing personal details from the post.Thanks,
New Public Mobile customer here — signed up for the Black Friday $34/40GB deal and set to auto-renew tomorrow with the Boxing Week $40/60GB plan. Wondering how many other subscribers are doing this?My usage for the past 29 days, mostly for speed test...
Hi, My plan is active with public Mobile and i opted for porting it out to fongo however i didn't receive portout confirmation message. On some thread it is mentioned to create a ticket for that. However ticket page never opens up (sometimes it shows...
Ok so what to say if rewards are missing?Signed up Black Friday weekend, was given rewards + new account rewardsRenewal was on Boxing day, payment was processed, but no rewards credited on renewal date?The plan pages seem to imply I get the reward po...
I know a guy keeps calling me No Caller ID and my voicemail is blocked why is that? I have to get a temporary password and make a new password.
My old email address was disabled. However, I cannot received any OTP message. I phone number was still using. Can you help me to reset my login info so that I can use my new email address to login my account? @CS_Agent
Hi I am new to public. I used my friends payment card to pay for my plan just to take the offer. Since I have the offer now, I want to change the payment card to mine but the reason from the beginning of me not using my card was that it wasn’t accept...
Hello! I bought recently the 30$ US roaming plan for my public mobile account, but when it “activated”, nothing happened. It currently says i have negative minutes and negative texts available. I still cannot receive texts or access the data i bought...
Looking at the new deals being offered right now, I'm tempted to cancel my plan and reactivate under the new pricing!
I transferred my existing number to a public subscription and activated an eSIM but I still do not have cell service after 9 hours. What can I do to fix this?
i recently upgraded my plan from a 4g one to a 5g one is there a setting i have to change so i can get 5g
Hello,I'm new to Public Mobile.Can I ask how can I transfer the number under my name to others? Any fee need to pay for it?Regards,
Does anyone have any experience pausing a subscription (say because you are going out of country for a month); but want to receive voice-mail. I want to know at which point will voice-mail stop. Is it after 90 days from date of pausing the subscripti...
I tried to download another eSIM ( Airalo), and it looks like it took off my Public Mobile eSIM. Please help as I need to get the public eSIM back installed as right now I have no data right now so need urgent help
I’ve been using pm for quite some time this time I’m trying to pay my bill and it keeps telling me you can’t process my payment at this time . I’ve tried two cc that I know there is the money there to pay . This is since the 26 th
I was just entered my credit card to pay for my plan and as soon I did that Public Mobile took the money but kicked me out. Now everytime I login I got stuck at the payment screen when I did verify that the money already taken from my credit card. I ...
Only 3 days left this year, I remember I can get free 2GB data and 500 minutes long distance call previous year, but I tried just now, and couldn't find where I can get it. Who can help me about this? thanks a lot.
I lost a sim card to my phone , and public mobile wont let me sign in with out verification code. What can I do.
Has anyone else experienced this problem? I just signed up with a 437 area code but now my mother, who uses the dreaded magicJack, cannot call me. I know this is a majicJack issue but I was wondering is someone else has already encountered, and hopef...
Hi! I am a new customer wanted to subscribe for the unboxing week for only $24 per month. The thing here is I just now read the terms and condition about this plan that this is only aplicable for Quebec in which I am staying right now in Mississagua ...
I put a US talk and text add on yesterday and now today that I amin the States only the text works, NO TALK. Now I try to get an agent and there is always a problem submitting the ticket! Thanks alot publicmobile
How long does it take to port out my number to a new carrier and are there any fees?
Hi,I purchased a US text and talk roaming bundle but only my text is working. when i try calling someone it cancels right away and does not ring.
Hi my data is not working. I had travelled abroad and changed my SIM card. I did all the steps mentioned by community to turn airplane mode on and off, reseat SIM card and finally reset network settings. Still data does not work. Any other suggestion...
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