[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Time Sensitive - Do I need to take action to prevent cancellation today?
My autopay failed at 7:14 am today due to insufficient funds.Still getting service. By 7:44 am sufficient funds are in account for payment.Since service is still intact after the one and only attempt so far by Public Mobile to take the autopay they a...
Resolved! I cancelled my subscription because I am in a country with no service at all from public mobile
Hello, I traveled outside Canada, and I realized that I don't have any service and my subscription is useless at this time, So I canceled my subscription for now. Note I will come back to Canada in 55 days. When I open the app, I see this: What does...
Re: Ported number issues (can't receive calls or sms)
Same issues could you send me the number to call please
Cannot log in
"Forbidden A1" What does this mean? I try to log in and this pops up. Are they down "for maintenance" again? Why not just say "down for maintenance"Now it won't let me post in te "community help page" because posts are flooding on this topic.
Keep receiving forbidden A1 error
I am trying to look at my account so that I may change my plan and keep receiving Forbidden A1 error how can I fixed thi
Account trouble
Hello,I forgot my password and the email I signed up with I no longer have access to it so when I click forgot my password I can not get the link. I tired to make a new account with my new email address and it reads my sim card is not valid but I hav...
Sim card - did not receive within two business days
Hi,I ordered a sim card but it did not arrive within the two business days and I was afraid I would miss the special deal that expires tomorrow so I went to a store a purchased one. Would i be able to get a refund one of the Sim cards as I don't need...
Refer a friend code - did not see where to put my friend's code when i signed up
I could not find where to put my friend's code when i signed up. I'd like to be able to add it. I registered today. Can i still do this?Thank you,MikeTraps
My sim card
Hi, Where is my sim card?
New plan
Hi We would like to suscribe to the new plan $21 offered for 3g data. I am an existing member and my current plan is not meeting my needs. I want to switch to the new promo plan with the existing number. I am going to also get my wife to sign up fo...
Resolved! Ported number issues (can't receive calls or sms)
I ported my number yesterday from Virgin plus to PM through the app. Currently, I have service to my PM esim, and when I call someone, the correct number shows up in their caller ID. However, I currently cannot receive SMS messages or phone calls to ...
Can’t make calls and message
Recently I got new PM sin with new PM phone number and's am unable to receive calls and messages but can make calls.
Loyalty bonus
Why is my data being throttled when I have a loyalty data bonus?
Resolved! Payment issue, cannot update credit card information.
My service has been cancelled as my credit card has been replaced. I tried to update my information but cannot do so and message keeps coming up to try later when I try to update. Need assistance urgently as I need to make urgent calls.
Verizon works with PM.
I just landed in the USA (Drove, not flew) and connected to Verizon and got to use SMS, calls and data.T-Mobile and AT&T works.
Canada-US minutes clarification
Hey all,I just recently switched to Public on the $34/mo 50GB Canada-US plan and had a question about the included Unlimited Canada-US wide minutes.Are all of these scenarios described below included in the plan?Picking up a call from someone in the ...
Resolved! Lots of spoof calls and texts new phone # today
Hi, got my 1st ever phone # today . Since I received it I've gotten 5 or 6 spoof calls and texts from random bots. I keep blocking but they keep calling. This is ridiculous for a brand new phone #. Is it possible to exchange a different #?
open new account for family member
I want to open new account for both my wife and mother-law, can I subscribe the sims cards under my account or they have to sign up for themselves?
Resolved! new customer sign up help please
Hi everyone, I'm trying to sign up for a new plan as a new customer from Fido. I picked a plan and at the fourth step "review and payment" it still never gave me an option to choose to port a number over to public mobile. Anyone has any feedback wh...
Payment
I need to change my banking account to mmake my monthly payments
Joining PM
Trying to hook friend up, and the system will not send a code to her gmail account…what do I do?
Roaming scam!
I purchased the US/CDN plan because I travel back and forth a lot and I just got to the states but data doesn’t work unless roaming is on, when I turn on roaming public mobile sends me a text saying to purchase the add on to roam in US. I should not ...
Just signed up but used wrong address
I just subscribed by I had the wrong address. How do I change this before it ships?When I go to My Account, it wants me to activate and I have no other options.
Getting my SIM last forever
I got a subscription online, it says I would get my SIM in 2 business days. This is the 9th business days since that and I haven't received anything from Public Mobile neither a message. I want to cancel my plan but now I can't get any agend that hel...
Resolved! Sim or eSim?
I transfered my number to Public Mobile yesterday from Sim to eSim. Does it any advantage or disadvantage in that action?
Re: Did we lose HAPPY ANNIVERSARY rewards?
Yeah this is all quite confusing. I have been with Public Mobile since 2017 and I am not receiving any Anniversary rewards, what is up with that? I also use auto-pay and am not receiving the 5% of my monthly cost. I still receive my Refer a friend re...
Where to purchase phone
I dont like to spend more that 10 minutes looking for something. I'm a user of PM for myself, my wife and my daughter but we had our own phones prior to setting up. My dad needs a phone with his service. Where do a buy a phone and subscription bundle...
Number port from Freedom mobile not working
I signed up for public mobile yesterday, porting my number from Freedom mobile. I got a text from Freedom that there was a request to transfer my number to another provider. The public mobile app asked to confirm for full access, asking me to enter...
Joining PM
A friend wishes to change from Bell to PM. Her internet provider is still going to be Bell, and her email address is @Bell.net. Will she still be able to access her mail when she joins PM. All her important mail goes to that address, and it would ...
Re eSIM card issue
Cannot activate eSIM card after subscription. Restart phone many times and tried to activate by scanning QR code but still not working. It ask to contact carrier for assistance.
