why app show errors

[JJ_zhao]

why app always show errors

[Frank_M]

I get the same, a black screen with an error.

Hold the app icon on android and clear data. Clearing cache does not fix it but clearing the data does. You have to log back in and it works.

I have 4 public accounts on 4 phones and it happens on all of them periodically so it has to be an app flaw.

[hycm53]

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@JJ_zhao wrote:

app reinstated still

 

shows errors

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After uninstall app, turn of phone, wait a couple minutes, turn on and reinstall the app. This method will clear caches on phone.

on phone.

[BKNS27]

@JJ_zhao 

Try uninstalling the app and install it back on your phone.

Another option is to login on your computer but clear the cache and go incognito before login.

If all fails, contact a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@JJ_zhao  maybe you need to contact support to help 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JJ_zhao]

app reinstated still

 

shows errors

[Handy1]

@JJ_zhao  Maybe try clearing the app cache or uninstall it and reinstall it . Most likely there’s also a update for the app also