Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SERVICE

Account is up to date. Useage is 2.5 G. Notification rec'd I was at 2 G limit.

phone isnt workin

i have money in my account, it is suppose to come out today but hasn't. it hasn't tried to come out yet but my phone isn't working. pleasee help

my phone is not esim compatible

have to get a sim card mailed to me how is this done on public mobile thnx

Resolved! Double billing Why ?

I have been billed twice for 1 subscription this month and i am not very happy about it . So what do i do ?

Resolved! Esim and VOLTE

HellloI have an esim and don’t see the option for VOLTE on my iPhone SE 2022. When I had a physical sim with previous carrier I had that option. Asking because I’m heading to the US soon and would like to have VOLTE enabled. Is it automatically enabl...

No help

Can't hear anything during call on both ends

When making a phone call I cannot hear anybody on the other end of the call and they can't hear me on my end of the call why is this and what can I do to fix this issue.

Resolved! Double charges

Has anybody else noticed over the last few months that they have been double charged by PM? I have been double charged for Apr, May & Jun. Once for my usual amount & once for another amount that I did not authorize. I also have only got rewards for o...

Resolved! I have lost my phone and can't access my account to lock in the SIM card

Hi,I have lost my phone with public mobile SIM card, so I can't log in my personal account any more to lock. What I should do? I have called the customer service number, it asks me for my four digit code to pick the option, but I don't have them.

Resolved! Linking Community.

So I made this Community Account and EverSafe ID before signing up for an actual Subscription. Once I make my Account full and Activate a Plan, will this Community automatically be linked to my new Subscription account? I just want to make sure ill s...

Public Mobile SIM Card.

Call Display

My Call Display just shows the province and not my name. I have two separate accounts, is that what the issue is? If so, can I set my call display properly?

Resolved! system error issues

Hi I wanted to subscribe to a plan and it is keep giving me system error , please help me. I have tried about one week now and it is frustrating.thanks

Resolved! Overpayment

I tried to open a ticket but all I get is an error and cannot open one. How can I contact someone to get this fixed?

Resolved! Help logging into account

Hey guys one of my accounts has an expired credit card so it stopped working, I’m trying to get logged back into the account to update it and it keeps sending me a text with a security code to the inactive phone. Sort of a stupid way for this as it c...

I couldn't log in to self serve

Hello there, I couldn't log in to check my balance.

Resolved! esim install failed - unable to continue

Hello there,the esim install failed, we cannot continue after restarting app. We are asked to verify with the phone sms but we do not have the esim installed. Anyway to reset the setup.

Calls Not Working

Hello,I am able to make calls but if anyone tries to call me, it tells them the number is not in service. When I first got public, the phone was working fine. But then started having issues about a month ago with not receiving calls. I can make them ...

Resolved! Number not moved over from Rogers

I called Rogers today and they said my number is still active with them. I switch to PM 2 days ago. Who can help me get this resolved. Rogers said to talk to public mobile

US roaming talk and text 15 day plan add on

US roaming “ talk and text” add on purchased, Visa has been debited the cost…. but add on will not activate

Resolved! TRavel

Is there an International plan for New Zealand and Australia?

Resolved! Phone line suspended

Want to re-instate prepayment authorization

Resolved! Number

How would I change my number

Resolved! Same number different sim

I lost my phone and want to switch my number from the sim in the lost phone to a new sim

Just switched to PM - very poor reception

Not sure how to open a ticket but I just spent 2 days trying to port my number from Rogers and after I did - it seems I have very poor signal strength - should I delete the old esim? I have followed recommendations of resetting network settings and r...

Cannot activate esim

Really poor signal

I live in a city, no tall buildings around, mapped the towers, three nearby. But I have 1 bar and data almost nonexistent. I have tried LTE and 3G, no difference. Pixel 3Any assistance appreciated

Resolved! hi

i bought a sim card on public mobile i was suppose to switch after i payed my tab off with koodoo today but koodoo just came me a deal for 5 months 10$ off my bill till nov can i get my 11.50$ back in refund im new and i bought a sim thinking i was ...

Resolved! Account number

How do I find my account number?

Resolved! trouble transferring phone number

I would like to speak with an actual person to finish transferring a phone number to Public Mobile. The phone plan is for my daughter and she does not understand the chatbot advice. We would like to speak with someone to finish the process.

Community

Forum Posts