Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Title says it all.
I was just checking my account because I had changed my plan and wanted to make sure the new plan activated on my renewal date. I noticed that my data usage is showing as over 3g used, when a) my plan JUST renewed a couple of days ago &b) the usage ...
Hi, I ported from Public Mobile to Telus in December 10, my billing cycle was on 23rd monthly. My mistake for trusting that the system will work properly so I didn't cancel my auto-pay. Now I can't login to my old account to disable auto-pay, contact...
Hiya, I created a community account so I could submit I ticket, but when I try to log in with my community account username and password on the "Submit a ticket" page, I get "Error Logging In". My community account username and password works to logi...
I purchased the add-on, the payment was received by Public Mobile, but it is not working.
Hi, Can anyone confirm that the LTE version of the Google Pixel Watch works with Public Mobile please? Happy to listen to speculation but ideally looking for someone who has the watch and has it working. Thanks!
I have purchase a 3G service in Canada. I will require US roaming. Will I be able to use 4G services in the U.S. with Public Mobiles U.S. Roaming or will I only be able to use what limited 3G service may be available. What do you suggest that I do ?
With no US providers offering 3G coverage any more, how can Public even think about selling US roaming voice and text service, knowing it's not going to work.
Hello, I decided to try PM today, I went on the website and purchased a SIM card online for $11.30. After submitting my details I was prompted to change my billing address; while changing my information to the correct address for billing my online ba...
is Motorola Edge 2022 phone compatible with public mobile plan?
I do not have data to access internate.My plan is 45 per month with unlimited data.How come I do not have internate.please advice? Also how do I change my plan to have an unlimited data for the whole month?
Good morning, I am having trouble logging in through my email. I have tried two different emails and the forgot password option but i am not receiving a code to enter. I am trying to get into my account as i have a phone umber that isn't getting se...
I mistakenly changed my number how do I get my first number back ?
Activated phone yesterday but not getting any incoming calls or texts
my subscription of $50/m plan was renewed automatically but can't access data usage. please help, had to rely on home wifi to have internet access.
Hi, I was charged for the wrong plan and need to talk to a person to have it changed to our usual plan. Awful that public would charge double the plan. It has always been $15/month and they charged $45! Why is it so hard to talk to a person? What...
I don't remember the email address associated with my acct. Need to update my payment so I don't even have service right now...having to use my home wifi...unable to connect with an actual person
Hi there, xxxxxxxxx here. I purchased $200 worth of PM vouchers tonight, and I need someone to enter them into my account and restore my service. The numbers are: $20 $45 $45 $45 $45[Voucher numbers were removed by popping for security reason a...
I was told by an agent that if you buy the SIM card to get the promo deal and the SIM card arrives after the promo deal ends, that I would still receive the promo deal?I can't find it now, but I thought I read in fine print during a deep dive of the ...
In this day and age of phishing scams you think a company wouldn't be sending you third party links that look like phishing scams. I'm guessing they get paid a few pennies when someone clicks on these? I've already verified myself with PIN why would...
I have just switched my cellphone provider to Public Mobile because I saw that Public Mobile gave 15% points for every dollar spent. However, after I paid my first bill, I noticed that there were 5% points for every dollar I paid. I was not sure if t...
Hello, my plan says my data speed is 4g (100mb/s) but when I do a speed test it shows 3 mb/s in fair reception. CURRENT PLAN$4015 GBdata at 4G Speed• 30-day plan• Unlimited Canada-wide Talk• Unlimited International Text
Need PUK number
I have founds of account but since 6 days ago it can't reactivate service and it says I need to pay but I got success even invoice of pay but it keeps not working I am desesperate
Early this morning before posting a question, my account information seemed to be blocked or could not be accessed for some reason. No reason for it was provided. This is my first month of service with this account and it was paid in advance, so the...
I will be travelling to New Zealand and Japan, I will leave my Public mobile sim card in my phone and I will be purchasing an additional data only e-sims for each country. My phone supports e-sims.I want to be able to make voice calls and keep my pu...
I'm not receiving my pre-authorizing and loyalty points.
Jan 1 2023 charged $2.50 on my credit card. What is this for?
didn't receive my phone i ordered dec 19th charged my master card $44.85....is there an ACTUAL PHONE NUMBER WITH A ACTUAL PERSON THAT CAN FIX THIS.
