Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey, I just issued a payment due for today and got charged twice. Is there a way to get refunded for this bug in the system? Thank you.
Hi folks,Webb here. Don't need support on this but I think it is important the community be made aware of this development. Just learned yesterday (28 June 2022) that effective 01 July 2022, Canada Day, the Americans will no longer be accepting 3G ca...
i switch my phone to public from lucky mobile. on the day i swithched, we tested it with my mom and dad. i could get my dad's call , but couldnt get my mom's call. my mom's call to to voice msg directly. later, i found that many friend got same probl...
My mother's Bell/MTS pay -as -you -go plan expired last weekend and I want to get her set up with Public Mobile $15 plan I have an older i phone and a new sim card for her She , of course, wants to keep her old phone number. I know the old number ,...
How can I transfer my phone number to a different carrier?I tried to do it through the sim Bot which said that I should get SMS verification but I don't get any
duplicate thread
I got my phone set up at Wal-Mart with Public Mobile and I forgot to make an account online. Now my month is up and I can't get the 6 digit code to make an online account and renew my plan. Help?
I forgot my password and i tried to reset it, but I can't because I also forgot the security question answer (I don't even recall setting up one). How can I reset the password?
Anybody else experiencing this issue? I am not being able to see my plan details. Every time I click on the 'Plan details ' I see an error as below. "Oh no!It looks like something went wrong, but don’t panic Log out and then log back in again to cont...
With the shift from 3G service in the US starting on July 1st will PM customers be supported when roaming there? I am travelling to the US in July and am wondering whether its worth it to add a US add-on to my plan.
So I had to jump through the hoops to re-activate my account after Autopay did not accept my credit card. I removed and added the same card! Now my data is STILL not working even though the payment has been accepted. So frustrating, how long do I ...
I try to pay my amount du but the payment process won't go through. I checked with my bank and everything was fine. So I went and check out on the community if there was a similar issue that has been resolved and read that Public Mobile does block cr...
my account was deactiavated, so can't login to see the invoices. Can somebody help me on this
I've been using Public Mobile for years, and I got a 95% data usage.I look into my account, and I've only used about 500mb looking at my history, and I have a 5GB plan.It looks like it has been using my 2GB Christmas bonus.I tried to look at my plan ...
Two of the mobile phones stopped receiving and placing calls, can you please chekc the status4**********2 and 4**********4When I call out or in it does not connect and just drops the line ShawnC13: Removed phone numbers
Ordered a Samsung A22 4G because I saw that it is compatible, but was delivered a Samsung A22 5G. Will this work on the network, or do I have to return it? Thanks in advance!
My bank issued me a new credit card and I want to update my autopay. I forgot my security and password questions. Over the last three days I have been trying to get back into my account by contacting the customer care reps. Each day a different rep ...
Can I get some help from a moderator please? Thanks! Not sure how to highlight a moderator so if anyone else can I would be very grateful
Hi there, if I want to switch my plan, do I need to wait till next month to start new plan or I can change it immediately? Thanks
Hello, I have tried to log in to my account as my account was unlocked but I couldn't remember my security question answer so it is blocked again. Can I get my answer of the security question or can I reset my security question? Thank you
Hey, so for the past three weeks my MMS has not been working(incoming MMS is received but out going MMS is not getting delivered)and I have the correct APN settings and everything. Any help will be greatly appreciated
Hi, I will be traveling to the USA and was wondering if my plan will automatically transfer over, or do I have to give early notice to you guys?
Hello. I just changed my plan to $25.00 for 30 days. How long will it take before it kicks in? Thanks.
Hi, Payment due on 07/01. Tried to make a payment today (06/29). Says you have enough funds ($3). Not able to add money. I do recharging from my laptop. Planning a trip, away from home & not carrying laptop. How to recharge, please? Thanks.
Will there be a functioning website soon that will allow me to manage my account? Note I wrote "functioning". The current website is an exercise in complete frustration. Worst website ever. Very poorly laid out and slow like molasses running uphill. ...
I need to change my phone plan but it doesn't allow me to do so.On the overview page, it doesn't show my current plan and if I click the change plan, it doesn't show any options.If I click to try out more options,HTTP Error 403.14 - Forbidden The Web...
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