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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12401 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23465 Views
  • 183 replies
  • 25 Bravos

Resolved! How to keep number while not using service abroad?

Hi, I have been outside Canada/US since Feb 14, 2021. I can't use public mobile service outside Canada/Us so I have not been paying my monthly bill. I am getting messages that my account will be deactivated if I don't pay and I will lose my number. I...

Shujaat1972 by • Great Neighbour / Super Voisin
  • 806 Views
  • 7 replies
  • 1 Bravos

Can't use my phone...

I purchased a CPO iPhone 8 from PM that came with a SIM Card.  I did the activation procedure bringing my old number from Koodo.  When I plugged in the iPhone 8 to charge it only flashes the Apple logo.  When I put the new SIM card in the iPhone 8, i...

BarbaraJ by • Great Neighbour / Super Voisin
  • 645 Views
  • 6 replies
  • 0 Bravos

I can't turn on my phone

I turned off my phone for an update.  Now it won't restart.  How can I get in touch with a person at Public? 

abwh by • Good Citizen / Bon Citoyen
  • 703 Views
  • 18 replies
  • 1 Bravos

Resolved! Account suspended...why?

Hello: I am traveling in the US.  My current plan is set up for autopay.  10 days ago I purchase a US roaming package.  I attempted to renew tha package yesterday.  I thought I had.  Today my phone stopped working.  I called 611 and attempted to add ...

GregJ by • Good Citizen / Bon Citoyen
  • 1202 Views
  • 30 replies
  • 0 Bravos

Resolved! Forgot my login information

Hello there, I have been trying to login my account but I forgot my login information including the security question.What should I do?

mbaessa by • Great Neighbour / Super Voisin
  • 706 Views
  • 5 replies
  • 0 Bravos

Unlimited Talk is apparently limited

I'm on the $25 unlimited Canada wide talk plan, when I try to call out, I get a recorded message that I have used all my minutes. Anyone else have this experience?

KrisEnders by • Good Citizen / Bon Citoyen
  • 637 Views
  • 10 replies
  • 0 Bravos

Resolved! iPhone SE Compatibility

I bought an iPhone SE recently from the Apple store and it seems to be unlocked. It says there is no SIM lock. Currently using it on Koodo network. Will it be compatible with the public mobile network? Planning to get both data and calling/text plan....

Snowkoyuki by • Great Neighbour / Super Voisin
  • 902 Views
  • 6 replies
  • 1 Bravos

Resolved! No caller ID

I have no caller I.D. I can only see numbers if they are saved to  my phone

Re: Extended Absence

Great post. I suspend my account for 90 days. I'm on auto pay. I logged in and reactivated. Since I was out of country I checked my messages and could not get through. Could not log in either. Found out my account was suspended. I have tried several ...

mcswiggan by • Good Citizen / Bon Citoyen
  • 1463 Views
  • 33 replies
  • 0 Bravos

Sim

Phone suddenly stopped working.  Says SIM card number invalid.   Yesterday SIM card was valid.   Help. 

Resolved! Sim card switch

Hi. I had saved my sim card for when i get my new phone. Unfortunately received new phone but lost activated sim card.  I jusy ordered one today.  Can i ask a moderator to delete the sim card so that when i do receive the sim card its easier to just ...

CrystalMT by • Great Neighbour / Super Voisin
  • 843 Views
  • 8 replies
  • 0 Bravos

Resolved! Issues with data not working on new phone

I had to get a new phone and new SIM card cause I lost my old phone. I was able to transfer my existing plan to my new phone the same day. My calling and texting work but my data does not work and I could not contact anyone the last 4 days cause of t...

Npatts91 by • Good Citizen / Bon Citoyen
  • 818 Views
  • 9 replies
  • 0 Bravos

Credit card error but card details correct

For some reason the payment has not been taken and it won't let me reactivate the account.  It says Auto Pay is enabled, but it seems to be having a problem with the card.  It won't let me delete and re-add the card either.  I am not having problems ...

alieholder by • Great Neighbour / Super Voisin
  • 606 Views
  • 4 replies
  • 1 Bravos

Resolved! Overpayment

I paid twice by mistake because I thought he first one didn’t go through and would like a refund

Resolved! getting phone number before getting the physical sim card

Hi! so I am  currently not in Canada right now but I will travel soon and I dont have a canada phone number and it need it for ArriveCAN. I saw that public mobile has the option to buy sim card online and if I purchase it before going to canada will ...

linhha55 by • Great Neighbour / Super Voisin
  • 1295 Views
  • 12 replies
  • 1 Bravos

Resolved! Change Email on Account

I want to change the email address and log in info associated with my account. How do I do this? Thank you

VicServs by • Great Neighbour / Super Voisin
  • 813 Views
  • 4 replies
  • 0 Bravos

Resolved! How do I update my AutoPay info

Hi,My credit card has exipred and I need to update my AutoPay info to set the new CC Expiry Date.  I started by removing my AutoPay.  But when I tried to add it back, the system used the old info and sis not let me update the new expiry date.  What d...

cgr by • Great Neighbour / Super Voisin
  • 473 Views
  • 1 replies
  • 0 Bravos

Paying via Paypal Xoom Service?

Hi! Is it possible to add amounts to my funds for payment via Paypal Xoom service? I don't have a credit card for paying for my plan and can only pay via Paypal/ Recharge.com. Also, how do the payment vouchers available at the grocery stores work?

starburst by • Great Neighbour / Super Voisin
  • 987 Views
  • 18 replies
  • 0 Bravos

Resolved! Lost sim card

HiI lost my SIM card. Is there any way i can order a SIM card with the same number? I don’t want to change my number.

Saramoradi by • Great Neighbour / Super Voisin
  • 677 Views
  • 2 replies
  • 0 Bravos

Not receiving calls from government agencies.

I input my old SIM card into a new phone back in January. Since then I have not been able to receive calls from my kids school or any government health agencies/hospitals. When they call they get a message that my phone number is out of service. Any ...

kzavaduk by • Great Neighbour / Super Voisin
  • 895 Views
  • 7 replies
  • 0 Bravos

Trying to reactive a account

Hi so my auto payment card just got expired today and to night I tried to renew my account phone number xxxxxxxxxxxxxxxxxxxxSo I put more then enough money in to my account now and trying to reactivate the account but still telling me the account is ...

athavan by • Great Neighbour / Super Voisin
  • 555 Views
  • 6 replies
  • 1 Bravos

Can’t receive phone calls

Can’t receive phone calls Me and my wife just recently changed to a public mobile our phones are not working we get phone calls sporadically when people have been trying to reach us for days and I need my phone for my job and the long week and is fin...

zinoland by • Great Neighbour / Super Voisin
  • 1048 Views
  • 7 replies
  • 0 Bravos
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