[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! URGENT - eSIM: Never received activation email
Hello,I am a new PM customer and I am having a trouble activating the eSIM.Everything was going well until I got to the activation step on my phone (w/ number porting). After I entered all of my information for number transferring, the app notified m...
Plans
Can someone tell me the difference between the promoted plan that has 20g off data for 39$ vs the 15g plus 15 bonus g of data for $44 (is there a difference besides the extra 5g? I’m confused where it says “bonus” data). Thank you!
purchased a second round of us addons (30$)
I purchased a second round of US addons (30$) while I am in the US the online app took my money but will not load the addons. It still says 0/15 days left. How do can I get this fixed?
Resolved! Lost phone but need to keep #
My wife lost her phone but wants to keep her number in her new phone and still stay with PM. Thing is, she cannot log in to her PM account because she is not able to complete two-factor authentication as a result of not having the lost phone availab...
I have been charged twice for an add on?How can I get a refund ?
I’m unable to submit a ticket there is an error message . I need to be refunded because I’ve been charged twice
why is it telling me to activate
since the new update & stuff i haven’t be able to access my account to be able to view my usage or change my plan & for 3 months it has o my given me the “add your sims card” or “buy a sim card” option. i even took my sim & out in the numbers like it...
Can’t send international text message. Can’t submit a ticket.
I can’t send international text messages. Tried to submit a ticket several times but always told something was wrong. What’s wrong with Public Mobile?
Current plan
Hi, my plan says that I am on a 4G network, but I’m only getting 3G on my phone. Could you please fix this issue? Thank you, Lana.
Transfer eSIM to new phone
I just bought a new phone and would like to transfer my eSIM over to my new one.Thanks
Resolved! iMessage
Can someone assist me as I can no longer iMessage while texting on my phone when using my data or home wifi. my IMessage is turned on in setting. We activated 2 other phones (3 total) and none of us can IMessage
Resolved! Email Account - Support Needed
Unable to log into account, cannot recall or locate email used to create account. Requested link to be sent to personal emails to reset, not receiving link.
Resolved! Rewards points for Contests
Where do you find who won the contests? CRW
Resolved! Verification code
My husband is trying to log in to his account but when it get to confirm for full access,they are sending code to different number.Thats why unable to go through his account.He can’t receive any code.But when we check the cell number that has been sa...
Resolved! SIM card
My grandson lost his phone in the water . He’s can’t log into his account because they are sending the 4 digit code to his lost phone. Therefore he can’t activate his new SIM card. He has had no access to his phone number for 3 weeks now and we can’t...
Resolved! Customer Support Agent- swap the SIM
I bought a new SIM card. I need assistance to swap it ( to get my phone number & my contract back). Thank you
Resolved! Invalid phone number.
I have been trying to change my public mobile phone plan and every time I transfer my phone number it showing invalid phone number.
Resolved! Esim not working
Hi I bought a plan with esim but the esim is not working. Now it requires me to do 2 step authentication and I can't do that because I don't have that phone number. So I'm locked out of my account and the AI chat bot does not help. I went to the stor...
Resolved! Lost my Phone.
Hey, I lost my phone and basically lost my number. I got a new Sim and I'm trying to log in to activate it. It won't let me log into my account because it's sending a security code to my lost number. I'm trying to get the same number back and would l...
Just got a tornado warning on my Telus phone but not Public Mobile phone
Apparently, Environment Canada thinks there's going to be a tornado in Winnipeg. LMAO. The funny part is I just talked to a friend and she said people's phones went off 30-45 minutes ago while she was at the store yet mine just went off a minute ago....
Refer a friend code not working
I have referred a friend to PM and when they type in the referral code, a not valid message is displayed.
Activation error
Can't activate sime
service
I need to get to the part of my account to cancel the service. Can someone help me
Resolved! Switching plans
Another question... would you guys say it's good for me to switch plans to the $39/month 20gb plan or stay on the current one? Pic attached for reference. Also was wondering about if I switch can I use a promo code and how are my existing point rewar...
Not able to renew my subscription
Tried making payment multiple times and it keeps repeatedly showing error and I am cut out of my services tooits not because I don't have money in my acct
MODERATOR NEEDED!!!
I posted about this problem a long time ago and was told a moderator was going to contact me.That never happened.I just logged in about a second problem and it made me sign up for Community again, even though I have been signed up since joining years...
sim card doesn't work
Hi,How long does it take to get a message back from the support team? Thanks
Resolved! Service
Hi I changed my plan to US/Canada 40 GB and the data is not working. The renewal went through tans payment taken and the data is not working. I have done all the trouble shooting.
Lost phone
Hello, my daughter lost her phone and we cannot sign in to her account as it is asking us for a two step verification, and her phone is lost so we cannot retrieve the code. How do we gain access to her account?
Resolved! Subscription Overview.
When signed into the My Account and going into 'Subscriptions & Add-ons' it will show your 'Current Subscription' at the very top, showing you your plan and everything included in bullet points with it like this.However I just recently made a new Acc...
Resolved! US/Canada plan 4G or 5G?
I just switched to PM's US/Canada plan. I know the website says 4G speed but my iphone 13 is showing that it is on 5G. Am I really getting 5G? Anyone else seeing this?Thanks, Elliot
