[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! US/Canada plan - US partners and does it really use 2G calling?
Hi,For the US/Canada plan which roaming partners does PM use in US? I have read in other posts that it is only t-mobile now.I have also read on some posts here that it uses 2G for voice calls in the US. Is this true?Any idea what will happen when t-m...
Resolved! Billing error
HelloI had added 1GB of data but it looks like I was charged for that and then 3GB? The 1GB was 15 and the 3GB was 30. Can u please adjust this as I only wanted to add 1GBThank you
MY cell phone was stolen -- I cannot login to myaccount due to two -form factor authentication!!
How do i cancel my account until i get a new phone, my phone was stolen, and since i login it asks for two form factor authentication i.e. it sends a code to the phone that is STOLEN so i how can i submit the code?? i need to cancel my account right ...
Locked out of account and in an loop
Some help here would be appreciated. I managed my son's phone and account up until now. He wanted his account to be his so went to start the process not aware of this new Eversafe sign in. I mistakenly changed what I thought was his account/passwo...
Prepaid 1 month only
Is it possible to signup for a plan for just 1 month, I have a family member here from out of country and just need a plan for 30 days.
Resolved! Can't sign in on both desktop/mobile with both firefox or chrome
When I try to sign into my self-service account, I got the username/password, received the phone text code from the telus number and then after confirming it kicks me back to the publicmobile.ca home site.Then when I try to click the sign in button a...
Resolved! Iphone5 compatibility
Hi,Can I use IPhone5 from Telus on Public Mobile network? If yes, what plans are compatible?Thanks
Just signing up - Got an error message at the end
I was just setting up an account. I selected the CDN - US plan, I had my own phone, purchase a SIM card. After the payment mark the application gave me an error screen. basically saying my payment had been received but there was an error in settin...
no phone connection
I can't connect to my phone
Can no longer sign into my PM account after changing phone number, since 2FA is old one. Infuriating
I am pretty much beyond aggravated since PM moved to the Eversafe . Completely locked out since it's using my old phone #... despite the fact I used PM of course to change the #. Pissed off and annoyed.
Can't get OTP for registration as lost previous cell phone
Trying to use the number from a lost cell phone to register for PM services. Every time I try to access my account it asks for a code that is sent to the cell number that I am trying to register. Of course I can't access the cell number because it ...
Network and SMS
Hello,my phone cannot send or receive texts and there is no network connection. I have restarted, taken out the SIM, reset the network, etc. Nothing is working. I can't even get into my account because it asks for a text. I'm posting this on a family...
Regarding my eSIM
Hi, I purchased eSIM and tried to login butthe screen said that they’ve noticed I have an active public mobile account and in order to full acess, they will send a 6 digit code to my old phone number (I had an account in the past) which I don’t use a...
Resolved! SIM Card Shipping
Hi All,I am not sure if anyone might know the answer to this, but how long does it take for Public Mobile to send out a sim card? Their automated message said it would take two business days to send it out, but I have yet to hear anything about it.
WHY IS IT IMPOSSINBLE TO REACH CUSTOMER SERVICE.
I HAVE LITERALLY BEEN TRYING FOR OVER 24 HOURS TO LOGIN AND CONTACT CUSTOMER SERVICEI HAVE CHATTED WITHTHE NONSENSE BOTI HAVE CHATTED WITH THE NONSENSE SALES TEAM - WHICH IS VERY ACCESSIBLEBUT FOR SOME REASON - TO SPEAK TO A HUMAN BEING AT THIS COMPA...
No data after plan change
Just wondering why I don't have any mobile data after my plan change last night... payment went through fine... I tried submitting a ticket but still no answer
Resolved! Public Points
I currently receive $4 off my bill every month for loyalty and autopay. Although, I have heard about Public Points and am wondering if it would be better to forfeit my $4 off every month and switch to Public Points. Can someone outline the terms of P...
No data
Today I have no data. A couple is weeks ago I switched to the new $39 plan that was offered. I opted to have it take effect on my billing date which is today. I have reset my network settings, rebooted my phone but nothing seems to work. Have not hea...
out of service
removed duplicate thread
Resolved! Promotional Data and Phone Minutes
For the past 2 winter holidays I have received complimentary data and phone minutes. Do these add ons ever expire or are they available for use until I use them up?
Resolved! Does Public Mobile work in the United States?
Please am planning on travelling to the US (Virginia Beach and Maryland). Does public mobile work in these areas?
I’m unable to transfer my number
Hello! I have been subscribed for almost a week but I haven’t been able to transfer my number. I called my current provider, Telus, and the said they can’t and that I need to apply for a new one. And it’s been a little challenging to navigate the cha...
Resolved! Last day of Services
My service is Ending July 31, 2023. Does that mean I will still have services that day?
Changing payment method to direct debit
Hello,please i want to change my payment method from credit card to direct debit on one of my bank account.is this possible?
My phone is not making calls, and I can't use the internet after changing my plan.
Last night, I switched my plan to a 43 CAD Canada-US plan. Today, my plan has changed, and I can't use my phone because neither the internet nor the data is working. I need a solution to my problem.
Data not working
Hi PM specialist, It shows I still have Data left on my account but it's not working. I can't open any web pages or browse anything. Could you help look into it? Thank you. Guiying
