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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I Purchased a Cell Phone Online and It hasnt arrived yet

I have the confirmation email from the purchase and my shipping address is typed in correctly. The purchase was on February 24th, Thursday and it said 3-7 Business days. It has been 8 Business days already and the cell phone hasnt arrived still. I'm ...

Resolved! How I get a pin

They didn't give one

Price increase for old plan

I received email "The current price of your plan will increase from $10 to $13 starting April 28, 2022. Your payment method will automatically reflect the new amount of $13 so no further action is required from you." I have this plan for my parent, t...

Price increase

Just receive an email from public mobile -- the price will be gone up effective Apr28/22. 30% increase really not acceptable.

Public Mobile raising rate(s?)

Just got an email saying my rate will be going up the end of April from $10 to $13.

Resolved! Sim card locked

What is the puk code to unlock sim card

Resolved! Free international minutes

Does the free add on minutes work for calls to the United States?

Not receiving calls

I have just join Public mobile but after six days still I am not able to receive any calls why

Resolved! My phone have no signals

Since this morning my phone have no signals and cannot make a call

Resolved! Phone transfer from lucky mobile

Hi I have $ on my lucky account and want to transfer to public mobile with my SIM card

Resolved! I forget my security questions

My account was locked. I want to resetting my password. I forgot my security questions. How can I do?

Resolved! Add On for IDD not working

I added IDD calls for $15 on March 2nd and I still cant make IDD calls. How to I get a refund? or get this working ?

Resolved! Changed credit card

I changed my credit card need to update automatic payments but forgot pin and email acct

Resolved! Ported Nunber from PM Still Being Charged

I ported my number to Fongo. I am still being charged by Public Mobile. I can’t sign in to PM because my account is gone. Got cancelled when I ported to Fongo. I’m disputing the charge. How do I get Public Mobile to stop the charge? The only thing I...

Resolved! Activate a sim card internationally

Hi all, I am coming to Canada and want to set up my connectivity beforehand. Does anyone know whether it is possible to activate a sim card internationally if a family member mails it to me? Or do I need to ask them to activate it for me? Any help o...

Resolved! Two lines and shared data

Does anyone know if there are any BYOP plans with two lines and shared data? Or do I have to purchase two different BYOP plans?

Resolved! Renew my plan

Hey, making sure that my plan was renewed as it is not showing up.I changed the card info a couple minutes ago.

Resolved! $10 in my available funds

I have $10 on my available funds that I need back ASAP thank you

Resolved! SIM Card Has Not Arrived

Hello!I ordered a SIM card on February 17 and it said it was shipped on February 18, but I still have not received it. Would it be possible to send a replacement SIM card? Thanks in advance,Skylines

Resolved! Locked out of SELF SERVE account, STILL!

How to I get back into my self serve account? It continues to say that I am locked out even after waiting the requested 3 hours. I don't understand what is happening. Even when I try to reset my password using my email it says to contact you guys. Th...

Resolved! Can text, call, but cannot receive calls.

I just set up this account and started a plan for my grandma. I went through the process and selected the option to keep her number and cancel her old plan with virgin. It all seemed to work but now calls to her phone will not go through, but from th...

Ok so what are the majority doing as far as the rewardssjun change

Ok so i have been out of the loop lately im noticing existing customers can choose to go to points . From what I see for opting in I will receive 5 points and also another 40+ (1 for each month i been here) now does that mean I will lose my current r...

Resolved! Activate public mobile sim in abroad(thailand)

I have a canadian phone number with public mobile plan. Unsure if this allows me to send/receive SMS messages to/from international numbers whilst I am abroad? How can i activate my number? I dont care the cost. Pls and thx

I cant use my samsung galaxy s10 its said unregister network

Can somebody help me regarding to my situation on my samsung galaxy s10 its says unregister network i try to use manual network selection and it says unable to connect try again

Resolved! Cellular Data is not working

Iphone XsiOS 15.3.1,Cellular data no working since updated iphone. I tried everything but still not working. What can I do. Is there a way to contact Customer Service??

Resolved! Can't add a new APN on LG G7ThinkQ

I just bought a new Lg G7 ThinkQ and I moved my PM SIM in it. I can call, text message but I can't use the data because I can't add a new APN, as I found in some instructions that I have to do. It is no + sign to add it... Can anyone help? Thanks in ...

Resolved! Monthly Statement

Does Public Mobile mail out monthly statements?

Resolved! Koodo billing

I’m new to Public Mobile and received my first bill but the charge says Koodo as the company, is this right? Is PM considered Koodo?

Resolved! $2 incentive?

Will the $2 discount ever come back when enrolled in autopay?

Resolved! combined acct

is there a possibility to have one account for two numbers?

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