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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25176 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36624 Views
  • 185 replies
  • 27 Bravos

Resolved! Moving Abroad for a year and don't want to lose Public Mobile Number

Hello,I am currently a public mobile client and I am moving abroad to Stockholm, Sweden from Canada in August 2022. I am trying to figure out how I can keep my public mobile number while I am abroad without paying for a phone plan that I won't need. ...

chiara1 by Great Neighbour / Super Voisin
  • 1166 Views
  • 5 replies
  • 0 Bravos

Resolved! Points Back

The 5% back of your bill in points would be 1.75 points for the 35 plan. I'm assuming you would not always get that though? For example, I received my $10 bonus in my account balance for being referred, so even though next month's bill will be 35 aga...

JL9 by Mayor / Maire
  • 1200 Views
  • 11 replies
  • 1 Bravos

Resolved! Login

Been trying to login but doesn't accept my password. Tried "forgot password" but comes back as Login Disabled. Can't access my account. Is this a system problem or?? 

simrobo by Great Neighbour / Super Voisin
  • 800 Views
  • 4 replies
  • 0 Bravos

Resolved! I am wondering how I can keep my phone number.

I will leave canada for 1 year but I don't want to lost my number so I will try to click lost/stolen button and the I will recover before 3months.And use 1month and then click lost/stolen button again.Is it good way for my phone number?

DoyoonKim by Great Neighbour / Super Voisin
  • 792 Views
  • 6 replies
  • 0 Bravos

Resolved! Returns

I just bought a certified iPhone 8 Plus through Public Mobile and I would like to return it. I didn’t realize it was so big. How do you do returns? 

bhealy by Great Neighbour / Super Voisin
  • 428 Views
  • 2 replies
  • 0 Bravos

Hollow voice

My voice sounds hollow but if i put it on speaker it sounds fine ?

donberkeley by Great Neighbour / Super Voisin
  • 485 Views
  • 6 replies
  • 0 Bravos

Resolved! Cellular Data not working

I have tried restarting, turning on/off Airplane mode and selecting Public Mobile manually. I'm able to send an SMS text, but cannot send iMessage or open a simple webpage like google. I've logged into page and account is active and there doesn't see...

Resolved! payment problem

My card expired and I forgot to update, so I was canceled with no notice. Wasted a bunch of time before I realized the error. Made a double payment and my phone is working. Problem is I have been paying for another phone for years without any problem...

amazing50 by Great Neighbour / Super Voisin
  • 687 Views
  • 5 replies
  • 0 Bravos

Resolved! plan

I have Canada Wide calling yet anytime I call using my phone it says long distance charges my apply?

agyeya by Great Neighbour / Super Voisin
  • 522 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan discontinued

I cannot receive phone calls. My plan is due tomorrow the 23 of March.When online to my account,  it says "Plan Expired"Is this the reason? . I can continue to receive calls however. Please help. 

slyconner by Great Neighbour / Super Voisin
  • 645 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan Update

I signed up to Public Mobile in 2018, paying $50 for 8GB of data. For the same price I can now get 10GB of data from you yet this has not changed. I have also been in contact with other providers offering me a similar service. Please let me know what...

Resolved! someone access to my number

Hi there I hope you are doing wella couple of days before I bought a public mobile sim card but when I call my number with another number a stranger person answer it. and it is a terrible experience I have ever had.please assist me

mahernegin by Great Neighbour / Super Voisin
  • 885 Views
  • 9 replies
  • 0 Bravos

Resolved! Calls over wifi

I’ve looked at a few posts about this and I’m pretty sure the answer is that Public Mobile does not allow calls over wifi. If I’m wrong, how does one go about setting it up? It’s not that I want to avoid using my cell plan. It’s just that the signal ...

kristawells by Good Citizen / Bon Citoyen
  • 1212 Views
  • 11 replies
  • 0 Bravos

Resolved! can't make a payment

I haven't been able to make a payment.This happened last month and I had to overpay for a prepaid CC.This has NOTHING to due with my cc provider. I contacted them, went to the bank, and yet I can't pay.Nothing has changed. Please help fix this.

MikePresman by Good Citizen / Bon Citoyen
  • 53 Views
  • 3 replies
  • 0 Bravos

Resolved! Refund

I have recently moved from public mobile over to Telus and I would like a refund on my $37 or $35 please and thank you

Cridsdale by Great Neighbour / Super Voisin
  • 1504 Views
  • 14 replies
  • 0 Bravos

Resolved! No sim card

Ordered a used phone for the wife and order details claimed included a SIM card.Phone arrived and no SIM card in phone or box.

Edw by Great Neighbour / Super Voisin
  • 1701 Views
  • 19 replies
  • 0 Bravos

Resolved! Error Code: 821

got this error after paying and signing up what do we do now

wendy21 by Great Neighbour / Super Voisin
  • 596 Views
  • 3 replies
  • 0 Bravos

Resolved! Koodo prepaid pricing now the same as Public Mobile

Hi all, It looks like Koodo has now introduced "3G speed" plans on their prepaid platform.  And what's most interesting is that these four prepaid plans are identical to Public Mobile in price!  Any thoughts as to why Telus has embarked on this prici...

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Kristowhy by Model Citizen / Citoyen Modèle
  • 1829 Views
  • 17 replies
  • 3 Bravos

Resolved! Cannot login

I cant get into my account. When Itry to reset password I get ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Dinsdalej by Good Citizen / Bon Citoyen
  • 395 Views
  • 2 replies
  • 0 Bravos

Resolved! a pre owned phone return , how?

I purchased a preowned phone two days ago, I receive it today, it is a Huawei p40, I can't installer any google apps on it.I want to return it.  I can't submit a ticket online, there is a bug on your site web. the button of NEXT and SUBMIT is always ...

Yanhui by Good Citizen / Bon Citoyen
  • 100 Views
  • 10 replies
  • 0 Bravos

Resolved! Member for 2 months - email saying need to port number

Hi all, I've been a member for a couple months and I had a bit of trouble getting my number ported but once I did, I got a phone call from a CSA letting me know it looked good on their end. As far as I know, my phone has worked fine since then, but t...

mjcarter by Great Neighbour / Super Voisin
  • 585 Views
  • 5 replies
  • 0 Bravos
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