[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! EverSafe ID.
When an existing Public Mobile customer signs into their My Account for the first time since the Update they are prompted to update everything as if they were creating a new Account. (Name, Password, etc.)My question is why can't we keep our current ...
Resolved! CC Expiry.
For context this post is not regarding my own Public Account but a friend Referral who I'll call Steve for this post. He is an older gentleman who just wants to pay his phone bill and use his phone. He's never signed in nor done anything himself onli...
unlimited text and picture messaging issue?
My plan states "unlimited messaging plus unlimited international text and picture messaging" but I can only receive text messages but not able to reply to the text message, what's the issue here. I never had this problem before but only recently. I h...
Resolved! No internet
Show me how to set up internet which I subscribed yesterday, please. Thanks,
Resolved! I want a full refund I wasn't able to use the services
I want to cancel my order for the sim card and my subscription there's no way to do it online. I live in MB and I won't wait weeks to get a phone number
Resolved! Promo Question
I activated my plan on the 5th of September 2023 and I had a 2 gig bonus for 12 months. I have just logged in to check the duration of the bonus and I see that I am on cycle 12 of 12 for my extra 2 gig bonus. Shouldn't it go right up until the day be...
Resolved! Can/US subscription switched today
hello peepsmy plan switched to the CAN/US 40GB 50.00 plan today. when I checked by subscription this is what it looks like now. Is this what others are also seeing? no where in the plan description does it mention the US component. What gives?
Log in with NEW phone number
Last year I subscribed to a Public Mobile Plan for a few months. I created an account and everything. Then I stopped using the service for a few months. But I left my old account information, thinking it would be deleted for inactivity. Public Mobile...
activate a new card
hi, i want to activate a new card, but the app can't be downloaded because the app is not compatible with my device, due to the region of google play
Resolved! Call foarding
How do I set up call forwarding from one PM number to another PM number? It doesn't seem to work for me when I set it up on my phone.
Resolved! Charged me twice
I've been charged twice in June.Is there any support staff can help me with this?
Resolved! Recovering previous number
Hi,I was a public mobile user and I left the country for some months. When I got back my account was no longer active. I got a new sim card and open an account, but I would like to get my previous phone number (it is not assigned yet). How should I p...
Resolved! Network issue: no signal during power outage
I have a network issue.Basically whenever there's a power outage, I lose cellular signal. This has been going on for a long time, and affects 3 other Public Mobile clients, and 1 Virgin client.My husband on Rogers though, is not affected, he has sign...
Resolved! Phone service cut off
Hubby's phone is paid through my credit card. Payment was denied, and his service cut off. How do I make a payment when we can't get into his account.
Resolved! US/Canada plan - US partners and does it really use 2G calling?
Hi,For the US/Canada plan which roaming partners does PM use in US? I have read in other posts that it is only t-mobile now.I have also read on some posts here that it uses 2G for voice calls in the US. Is this true?Any idea what will happen when t-m...
Resolved! Billing error
HelloI had added 1GB of data but it looks like I was charged for that and then 3GB? The 1GB was 15 and the 3GB was 30. Can u please adjust this as I only wanted to add 1GBThank you
MY cell phone was stolen -- I cannot login to myaccount due to two -form factor authentication!!
How do i cancel my account until i get a new phone, my phone was stolen, and since i login it asks for two form factor authentication i.e. it sends a code to the phone that is STOLEN so i how can i submit the code?? i need to cancel my account right ...
Locked out of account and in an loop
Some help here would be appreciated. I managed my son's phone and account up until now. He wanted his account to be his so went to start the process not aware of this new Eversafe sign in. I mistakenly changed what I thought was his account/passwo...
Prepaid 1 month only
Is it possible to signup for a plan for just 1 month, I have a family member here from out of country and just need a plan for 30 days.
Resolved! Can't sign in on both desktop/mobile with both firefox or chrome
When I try to sign into my self-service account, I got the username/password, received the phone text code from the telus number and then after confirming it kicks me back to the publicmobile.ca home site.Then when I try to click the sign in button a...
Resolved! Iphone5 compatibility
Hi,Can I use IPhone5 from Telus on Public Mobile network? If yes, what plans are compatible?Thanks
Just signing up - Got an error message at the end
I was just setting up an account. I selected the CDN - US plan, I had my own phone, purchase a SIM card. After the payment mark the application gave me an error screen. basically saying my payment had been received but there was an error in settin...
no phone connection
I can't connect to my phone
Can no longer sign into my PM account after changing phone number, since 2FA is old one. Infuriating
I am pretty much beyond aggravated since PM moved to the Eversafe . Completely locked out since it's using my old phone #... despite the fact I used PM of course to change the #. Pissed off and annoyed.
Can't get OTP for registration as lost previous cell phone
Trying to use the number from a lost cell phone to register for PM services. Every time I try to access my account it asks for a code that is sent to the cell number that I am trying to register. Of course I can't access the cell number because it ...
Network and SMS
Hello,my phone cannot send or receive texts and there is no network connection. I have restarted, taken out the SIM, reset the network, etc. Nothing is working. I can't even get into my account because it asks for a text. I'm posting this on a family...
Regarding my eSIM
Hi, I purchased eSIM and tried to login butthe screen said that they’ve noticed I have an active public mobile account and in order to full acess, they will send a 6 digit code to my old phone number (I had an account in the past) which I don’t use a...
Resolved! SIM Card Shipping
Hi All,I am not sure if anyone might know the answer to this, but how long does it take for Public Mobile to send out a sim card? Their automated message said it would take two business days to send it out, but I have yet to hear anything about it.
