Community

Resolved! ''Login disabled'' yet I am still being charged

I want to deactivate my phone plan but the system won't let me log in anymore. Can anyone help me ? 

Resolved! Changing username on the Public Mobile forum?

How do I change my username of the Public Mobile forum? I don't see it in the settings. Could someone show me?

Resolved! How to return or exchange for a certified phone from Public Mobile?

Hi, I bought a certified iphone8+ 3 weeks ago. The voice is cutting off all the time from my end. Does anyone know how to return or exchange a same phone?   The order number is Order 285822 and I bought it on Feb 28, 2022. Thanks,  jgaoshmu

Resolved! Cant sign in or get password reset

I have not been able to log in as it for some reason says incorrect Pw and when I try to change the password it also doesnt get past the email verification step. My plan is done and I have no connection unless I have wifi. Need a solution and no numb...

Resolved! how long will i get an answer from an agent

Resolved! Cannot do outgoing calls

Hello, I have a $15 and I added on $5 for 500 minutes, but they charged me $10. I would like to get my $5 back Also , my money has been coming out and my phone is still not working. I cannot make outgoing calls. Can you please please fix this for me....

Resolved! I didn't get my SIM card after ordering.

I ordered the SIM card online and Payment was processed by PayPal. One month later, I don't have the SIM card delivered.  What should I do?  There seems to be no contact customer support phone number?

Resolved! Payment voucher

Public Mobile will not process a payment from my voucher.

Resolved! +250 MB Bonus

Hi there!I activated the monthly auto payment.The website says that I will receive a +250 MB bonus after the activation.Can anyone tell me when it is getting activated?I appreciate your help.Many thanks.

Resolved! Not able to access messages on voicemail

Since this morning...

Resolved! Moving Abroad for a year and don't want to lose Public Mobile Number

Hello,I am currently a public mobile client and I am moving abroad to Stockholm, Sweden from Canada in August 2022. I am trying to figure out how I can keep my public mobile number while I am abroad without paying for a phone plan that I won't need. ...

Resolved! I'm locked out of my account

I'm locked out of my account. I don't knw the answer to my security question. I need to get in to do an add-on.

Resolved! Points Back

The 5% back of your bill in points would be 1.75 points for the 35 plan. I'm assuming you would not always get that though? For example, I received my $10 bonus in my account balance for being referred, so even though next month's bill will be 35 aga...

Resolved! Login

Been trying to login but doesn't accept my password. Tried "forgot password" but comes back as Login Disabled. Can't access my account. Is this a system problem or?? 

Resolved! I am wondering how I can keep my phone number.

I will leave canada for 1 year but I don't want to lost my number so I will try to click lost/stolen button and the I will recover before 3months.And use 1month and then click lost/stolen button again.Is it good way for my phone number?

Resolved! Returns

I just bought a certified iPhone 8 Plus through Public Mobile and I would like to return it. I didn’t realize it was so big. How do you do returns? 

Resolved! Got an email about transferring my number - but I'm not a customer and didn't activate a sim card

Both my wife and I got emails around 4am local time talking about transferring our numbers to Public Mobile. Thing is, we are currently NOT customers, and have not purchased or activated a Public Mobile sim card. Were these emails sent out by mistake...

Resolved! I am unable to access My Account, and forgot the security questions to go with it!

Hello, and as stated above, I am currently unable to access everything within my Public Mobile account, while I am able to access this portion of the website. My email is the same, but the question "What is your fathers middle name?" isn't even corre...

Resolved! Update on credit card for autopay did not go through and now my loyalty credits are removed

 Hi, I had updated my credit card and now my loyalty credits are removed which are the auto pay credit and loyalty for years credit and I am charged regular rate like I am a new customer. Can you fix this??? Thank you for any assistance in resolving ...

Resolved! canada wide data add-on forgot 4 digit pin # for *611 add-on

Hello can someone help me reset my 4 digit pin for *611 add-ons

Resolved! Cellular Data not working

I have tried restarting, turning on/off Airplane mode and selecting Public Mobile manually. I'm able to send an SMS text, but cannot send iMessage or open a simple webpage like google. I've logged into page and account is active and there doesn't see...

Resolved! payment problem

My card expired and I forgot to update, so I was canceled with no notice. Wasted a bunch of time before I realized the error. Made a double payment and my phone is working. Problem is I have been paying for another phone for years without any problem...

Resolved! plan

I have Canada Wide calling yet anytime I call using my phone it says long distance charges my apply?

Resolved! Plan discontinued

I cannot receive phone calls. My plan is due tomorrow the 23 of March.When online to my account,  it says "Plan Expired"Is this the reason? . I can continue to receive calls however. Please help. 

Resolved! Plan Update

I signed up to Public Mobile in 2018, paying $50 for 8GB of data. For the same price I can now get 10GB of data from you yet this has not changed. I have also been in contact with other providers offering me a similar service. Please let me know what...

Resolved! someone access to my number

Hi there I hope you are doing wella couple of days before I bought a public mobile sim card but when I call my number with another number a stranger person answer it. and it is a terrible experience I have ever had.please assist me