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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 64 replies
  • 16 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos

PB Autopay failed and suspened my accout without notice

Today, I am so upset and frustated PB's obvious Auto pay system error.My account suspened without any notice and information when they did because auto pay failed .My auto pay information correct and never edit so nothing changed but auto pay failed ...

cornan99 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

tablet add on

Hi people have been with PM now for over 2 years and i have saved a lot vs other providers. I was wonder if i can add my wifes tablet to my acct. Shes has a tablet than can take a sim card. We use to have it added when i was with Bell but i don't see...

dnewf by Great Citizen / Super Citoyen
  • 12 replies
  • 0 Bravos

Resolved! service not used

I join Publicmobile on December 8 2019. I bearly used the service for local calls and no long distance or data Could I get compensated and how?

Aldo1 by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

Resolved! New Credit card not accepted for auto pay

I’m wondering if someone can help me why the credit card is not accepted for a payment. I had to change my credit card recently due to fraud. Kelly 

msklt82 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Switched from freedom

Just made the switch from freedom so far much better. Freedom was so spotty, and dropped calls all the time 

Matt1618 by Great Neighbour / Super Voisin
  • 10 replies
  • 8 Bravos

On autopay and service was suspended.

I am on autopay and my service was suspended today and the reason they gave for the suspension is "insufficient funds".  I know there is sufficient funds on my credit card. I called my credit card company and there is no blocks or holds on my card fo...

Question1 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! Data

I heard if you don’t use all your gb on your plan you get some money back.  True or false?

Matt1618 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Data Setup

Just activated my new sim card and account and the page recommended I set up my data.  Even without setting anything up I can automatically connect to data and it has the same APN name ( but just some other information is different like the...

lin14 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Freedom Customer wants to port

Hi all, I am currently with Freedom mobile and want to port my no. to Public Mobile after I saw 3 GB promo for plans above $25. Is that true? If I buy the sim tonight (June 5th) and by the time it reaches me, would I be able to get this offer? Thanks...

BhanuKaplish by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Adding a phone for my 90 year old mother

I have a PM account and just ordered a SIM so I can give a iPhone6 to my mother so we can exchange email and photos during the pandemic.  How do I set it up so I manage the account and do all the payments from my account???

yyz53 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Cannot sign up

I received a promo attached to my e-mail as a former customer. I would like to re-activate under Public, however, I cannot do so as I cannot sign in (account disabled error) and cannot activate the new SIM (e-mail already exists error, despite that b...

Alrik by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Why my phone has no data now suddenly?

It’s just beginning of June, my mobile suddenly can access to internet while I was on street outside. (At home, I have WiFi). Wondering what happened. Any idea? 

DDZ by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos


No matter what i do i cant get my voicemail without having to dial direct...... Anyone know how to fix

jedjammer by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Transferring existing phone number

Hello,I just activated my phone with public mobile and I want to transfer my phone number from Koodo. I clicked the button where it says "change phone number" but does not work. Please help me how to complete it.

jk02 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Long distance

I have the $15 plan. When I call a local number I get the message I need to buy an add-on long distance plan. I do get calls though. I re-booted several times. Help. 


My phone won't activate. What did I do wrong?

MH1959 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Paid twice for service for June 2020

I have auto pay on my account and service was ended but my bank account shows that it is paid. Can you please look into this for me and let me know what has happened?Thank you in advance.Don

rhonda by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Unable to change plan online

I am unable to change my plan. When I go to the self serve section to change my plan, no other plans are listed for me to choose from. I think that this page is broken.

thomas43 by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

US/Canada Long distances Add-on Usage Balance Verification

Hi, I have a provincial-wide (Ontario) unlimited calls plan.  The Usage Balance shown seems a lot off than expected.  How can I verify my out of province calls?  I have tried browsing thru the phone usage history but it's really lengthy and time cons...

ashleyau by Great Citizen / Super Citoyen
  • 56 replies
  • 0 Bravos

Getting started is extremely user un-friendly

Right out of the gate I hit a problem: my email address was "too long".I have had the same email address for years. It is the only email address I use, and it has never been rejected until today.After browsing the Get Help section and finding there s...

uugh by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Response time for Moderators

Just a heads up,I had a little issue with rewards it was resolved almost immediately response time is less than an hour today so someone is doing something right(even Simon) thanks for a great job to Dany PM Mod !!, 

RossN by Mayor / Maire
  • 6 replies
  • 5 Bravos


I was trying to set my husband up last night for a pre paid pla n with a sim card. the payment come out of my account but the sim is telling me it is not active please help

Resolved! 3gb promotion.

Just wondering is this promotion will be added on my plan automatically since I’m a new subscriber in PM. I subscribe last month just because of this promotion that they offer. I do have my $50 monthly plan. Thanks. 

jay-are by Good Citizen / Bon Citoyen
  • 3 replies
  • 1 Bravos


My plan allows for 1GB of data per month. My phone is showing that I have used 2.2MB of that.But today I received a text from Public Mobile saying I have used 75% of my data for the month. What does all this mean? My "month" starts on the 8th of each...

Fantuz by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

SIM issue

I am a Public Mobile client.I have a working SIM card installed in my Asus Zen phone.I just bought a refurbished iPhone 7 from Orchard which is unlockedI took the micro SIM card out of Zen phone, punched out the nano SIM card  out of micro and instal...

Alleyoop by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Public Mobile $5 SIM card

Public mobile has a current promotion of $5 for their SIM card. Is this online only or will the SIM be $5 at stores as well?

Lorca by Model Citizen / Citoyen Modèle
  • 5 replies
  • 1 Bravos
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