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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Issues after coming back from Africa. What's UP public Mobile?

After coming back from a trip to Africa, when calling the call goes off after ringing and the other party tries to answer. No internet as well. What's Can be the issue. took out the card , restarted the phone ,yet still no improvement. Is it a servic...

Resolved! Was my account suspended?

I received a text on July 24th saying my card was going to expire at the end of the month. I would have to go to the self serve and update some information. Yesterday my phone went "out of service" and I could only make emergency calls. Can someone t...

Resolved! Locked out of my voicemail

I lost my phone in the ocean and I forgot my voicemail pin and I’m now locked out of it and can’t change the pin unless I call from my phone. Is there another way to access my voicemail?

Resolved! Payment Issue

Goodnight, I made a payment with a voucher. I got congratulations message, but no change to my account. It is still suspended. Can you kindly look into this for me? Thank you

Resolved! I would like to switch back to eSIM?

can I revert back to eSIM after I switched from eSIM too regular sim? Would it be possible for an agent to message me with a brand new QR code?

Problème technique

Resolved! can the mobile app manage more than one account (phone line)

I try to use the Public Mobile App to manage my sons accounts as each of them has a mobile phone with Public Mobile. As I have to pay their plans so I would like to know if this manageable?Thanks,

Didn't receive esim

How come I didn't receive my e-sim in my activation email, when I chose to use an e-sim through the ordering process? I contacted customer service but they won't send out a QR code? HELP

Resolved! Porting Number

Hi All,I received my SIM card today and tried porting over my number from Lucky Mobile. I got the text message from Lucky asking if I was wanted to port it and I said yes. While I am able to make calls from my phone with PM's SIM, I am unable to rece...

Resolved! why no 5G

i’d just upgraded my plan to 5G last night, im using iphone 13, but why you are still giving me the 4G service? id tried to check the cellular data but only can choose LTE & 3G

Phone not working

My phone won't send or receive texts or calls ...also won't connect to net work ...have rebooted ...pulled sim card and have reset...still not working...please help ...says I need us ad on Thanks Mr Leahy

Resolved! Can not place calls

I have upgraded my plan today to get more data and now my data is awesome way faster, but I can't place any calls it says my phone is not activated, but I got data and I can text tho

Resolved! Does this phone works with public mobile network?

Does this phone UMIDIGI G1 Max phone works with public mobile network?

Resolved! 40GB Canada-US plan

Good afternoonLooking into this plan. When I look at the main Public mobile page I see the notation for "the fine print" labeled as '++'. This fine print indicates that the plan is applicable for use in the US and Canada - texting, calling and data...

Resolved! Purchased Canada Data add-on - Its only good for 30 days? Need to have it reimbursed, not needed

Hi, I Purchased Canada a 30 GB Data add-on. I see they don't roll over month to month any more. This is not good. After the purchase, I only realize now Its that it's only good for 30 days? Need to have it reimbursed, as this amount of Data is not n...

how do i get help.

Paid for roaming and its not working

Porting over my old phone number

Why am I unable to port over my old Telus number to Public Mobile?

Gratitude Post

Resolved! How to cancel auto-pay for lost SIM

A family member has lost his phone. Auto-pay was set up for that account using my credit card. I want to cancel auto-pay.When I try to log into his account, the 2FA sends a text to the lost phone. Thus I can't get into the account to cancel auto-pay....

Resolved! Beware: VoLTE Not Being Enabled for Phones that Support it

UPDATE: After 7 months of waiting I finally received a software update today that enabled VoLTE!ORIGINAL POST: I requested to get VoLTE turned on for my Samsung S20 Ultra because I know the handset supports it and I know that both Telus and Koodo pro...

Purchased wrong add on by mistake

Can I switch add to correct one or get a refund accidentally bought us roaming when needed to buy extra data

I can't do phone calls and I don't have data

How to back up add-ons purchased with points - purchased twice in error

How can I get PM to back up add-ons that were purchased with Rewards points? - I purchased add-ons twice in error not realizing the original purchase through rewards points takes 24 hours to show up on the account and to properly function. I thought...

People are not able to contact my cell phone number

Hi there, Several people have not been able to contact me through my cell phone number. They receive different messages mostly that I am not available. Yesterday, there was a family emergency and I could not be reached. This should not have happened...

Resolved! refund needed

I paid 185.00 to set up an account for a friend on my mastercard. Because the phone couldn't use an e Sim it kept telling me to get support and wouldn't allow me to use a regular Sim after that, which was already installed. I spent 3 morninge and w...

Resolved! My phone was stolen

I can't seem to talk to a real person. Please help

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