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Resolved! Phone network compatibility

I'm planning on getting a dumb phone, xiaomi qin f21s.  Here's the link. Since Canada is phasing out the 3g network by the end of this year.  I am wondering if the phone will work in the future. The phone has 4G network capability for FDD Band 1/3/5/...

Resolved! Two Telephones numbers that are linked to the same email address.

Good Morning, I have a question, My son and I have accounts with Public mobile and my son went to change his phone plan and noticed that it under my cell phone, the two telephone numbers are somehow linked to one email address .  Is there someway thi...

Resolved! Can't receive incoming calls

I ported my number from bell 2 days ago and I can make calls but incoming calls go to VM DND is not on. Number is NOT blocked. I removed my SIM card and restarted my phone and ALL THE OTHER TROUBLESHOOTING. I want to talk to a human!!!! I think made ...

Resolved! If I change my old plan, will I lose the recurring discounts?

I have an old plan from 4 and a half years ago. It was I think $10... it has 50 mins, 50 texts. But I basically never use it (actually lost the sim card and will replace it soon). The point was to have a backup in case of outtage, since it's not my m...

Resolved! About log in my account

Hello there! I have left public mobile. I just transfer to virgin mobile. unfortunately, I am unable to log in. Is there any problem? I tried to reset my password. It looked successful but again didn't take me to sign in. I want to cancel the auto pa...

Resolved! Regarding payment

Hi I got overcharged like two times Aug 20 and aug22 but on public mobile payment history doesn’t show have extra money but my card is showing two time transactions.plz let me know about this ?

Resolved! Billing

I have two bills for July was I charged twice for that month?xxxxxxxxxxxxxxxxxx

Resolved! Refer-a-friend reward does NOT apply on me and my friend

Hello, I activated my SIM card with my friend's reference code on about Aug 7, 2022. I switched from Freedom Mobile. Today is Aug 24, 2022. My friend still has not seen his refer-a-friend reward of $1/mon. He did have a renewal/payment already since ...

Resolved! Plan switch glitch

Hello I'm trying to switch to one of your other plans but it won't let me, my only option is to buy 3GB for $15. Any help is appreciated thanks.

Resolved! How to get my account no

Resolved! Where do I view a copy of the ticket I just submitted?

I just submitted a ticket and I got the confirmation that it was submitted but when I click on the button that says "View a copy of my ticket" I don't see anything. Where can I look to find a copy of the ticket I just submitted?

Resolved! Certified Pre-Owned iPhone XR discounted 3 days after purchase

My dad very recently bought a used Apple iPhone XR for my sister for 369$ + tax. I just checked today that the price has been reduced to 279$. Is it possible to get a refund of the difference of price. I know I can return it for a full refund and the...

Resolved! payment

Hi how do you cancel auto payment? 

Resolved! Refer-a-friend reward does NOT apply on me and my friend

Hello, My friend activated her SIM card with my reference code on about Aug 7, 2022. She switched from Freedom Mobile. Today is Aug 24, 2022. I still haven't seen my refer-a-friend reward $1/mon. I did have a renewal/payment already since Aug 7. And ...

Resolved! setting up PM account??

Hey I am setting up a new PM account for my daughter. Thought it would be easy..but does not seem so. We have the unlocked phone..the new public mobile sim and a PM prepaid $20 with PIN to get her started. She only needs the $15 plan which is perfect...

Resolved! Promo gone?

I was supposed to have the 2.5 gig bonus promo for sighting up was giving to me and now is no longer there was supposed to be there untill plan changed or untill canceled……I am looking at the student plan and if cannot give me what I had before would...

Resolved! CPO phone issues

I purchased a CPO iPhone from PM about two months ago. Everyone complains that they can’t hear me very well. I can hear them fine. But they all complain they can’t hear me. I was instructed to take it to Telus to have them look at it since it’s still...

Resolved! What happens if a Canadian number sends me text msgs while I am abroad with no roaming/ no service?

Hello, I understand that with a PM plan I can't receive any text messages while I'm in a non-US country with no roaming plan. If I'm there with no service, and Canadian numbers send me text messages (not over wifi), will I receive them once I return ...

Resolved! Public Points worth it?

Hi, I just found out about the Public Points program and was wondering if it is worth it to give up my current rewards.  I have been with Public for a few years now and my rewards have accumulated to quite a bit.  I read that if i join the Public Poi...

Resolved! Terrible internet connection in New York City

I’m in New York City and I have paid for US data but the connection is terrible and I barely ever can access the internet. This has been extremely inconvenient and terrible, especially seeing how I am paying for this service that is only sporadically...

Resolved! Forgot PIN

Hello,I forgot PIN for my SIM card. Could you help me?

Resolved! cannot switch my sim card number and cant reactivate account

i lost my phone with my sim card and i ordered a new one, i can sign into my account but i get an error message when  i try to reactivate my account, i think im on auto pay and so it should reactivate by itself but for some reason i cannot change my ...

Resolved! Temporary plan change

I am doing some travelling next month and want to increase my data for that month, can I change a plan for a month, and then go back to my old plan again, ?