Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Where can I find my 4 digit code
Today, I am so upset and frustated PB's obvious Auto pay system error.My account suspened without any notice and information when they did because auto pay failed .My auto pay information correct and never edit so nothing changed but auto pay failed ...
Hi people have been with PM now for over 2 years and i have saved a lot vs other providers. I was wonder if i can add my wifes tablet to my acct. Shes has a tablet than can take a sim card. We use to have it added when i was with Bell but i don't see...
I join Publicmobile on December 8 2019. I bearly used the service for local calls and no long distance or data Could I get compensated and how?
I’m wondering if someone can help me why the credit card is not accepted for a payment. I had to change my credit card recently due to fraud. Kelly
Just made the switch from freedom so far much better. Freedom was so spotty, and dropped calls all the time
I am on autopay and my service was suspended today and the reason they gave for the suspension is "insufficient funds". I know there is sufficient funds on my credit card. I called my credit card company and there is no blocks or holds on my card fo...
If this is the wrong place to ask if others have had problems with the Samsung A20 please let me know. I got my Samsung A20 in late October and started using it in November (my LG had started having performance issues). Starting mid last month my new...
I heard if you don’t use all your gb on your plan you get some money back. True or false?
Just activated my new sim card and account and the page recommended I set up my data. Even without setting anything up I can automatically connect to data and it has the same APN name (sp.mb.com) but just some other information is different like the...
Hi all, I am currently with Freedom mobile and want to port my no. to Public Mobile after I saw 3 GB promo for plans above $25. Is that true? If I buy the sim tonight (June 5th) and by the time it reaches me, would I be able to get this offer? Thanks...
I have a PM account and just ordered a SIM so I can give a iPhone6 to my mother so we can exchange email and photos during the pandemic. How do I set it up so I manage the account and do all the payments from my account???
I received a promo attached to my e-mail as a former customer. I would like to re-activate under Public, however, I cannot do so as I cannot sign in (account disabled error) and cannot activate the new SIM (e-mail already exists error, despite that b...
It’s just beginning of June, my mobile suddenly can access to internet while I was on street outside. (At home, I have WiFi). Wondering what happened. Any idea?
No matter what i do i cant get my voicemail without having to dial direct...... Anyone know how to fix
Hello,I just activated my phone with public mobile and I want to transfer my phone number from Koodo. I clicked the button where it says "change phone number" but does not work. Please help me how to complete it.
I have the $15 plan. When I call a local number I get the message I need to buy an add-on long distance plan. I do get calls though. I re-booted several times. Help.
My phone won't activate. What did I do wrong?
I have auto pay on my account and service was ended but my bank account shows that it is paid. Can you please look into this for me and let me know what has happened?Thank you in advance.Don
I am unable to change my plan. When I go to the self serve section to change my plan, no other plans are listed for me to choose from. I think that this page is broken.
Hi, I have a provincial-wide (Ontario) unlimited calls plan. The Usage Balance shown seems a lot off than expected. How can I verify my out of province calls? I have tried browsing thru the phone usage history but it's really lengthy and time cons...
Right out of the gate I hit a problem: my email address was "too long".I have had the same email address for years. It is the only email address I use, and it has never been rejected until today.After browsing the Get Help section and finding there s...
Just a heads up,I had a little issue with rewards it was resolved almost immediately response time is less than an hour today so someone is doing something right(even Simon) thanks for a great job to Dany PM Mod !!,
I was trying to set my husband up last night for a pre paid pla n with a sim card. the payment come out of my account but the sim is telling me it is not active please help
Just wondering is this promotion will be added on my plan automatically since I’m a new subscriber in PM. I subscribe last month just because of this promotion that they offer. I do have my $50 monthly plan. Thanks.
Got this text today anyone can explain whats all about ??????
My plan allows for 1GB of data per month. My phone is showing that I have used 2.2MB of that.But today I received a text from Public Mobile saying I have used 75% of my data for the month. What does all this mean? My "month" starts on the 8th of each...
I am a Public Mobile client.I have a working SIM card installed in my Asus Zen phone.I just bought a refurbished iPhone 7 from Orchard which is unlockedI took the micro SIM card out of Zen phone, punched out the nano SIM card out of micro and instal...
Public mobile has a current promotion of $5 for their SIM card. Is this online only or will the SIM be $5 at stores as well?
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