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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2269 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3859 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34266 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45941 Views
  • 182 replies
  • 30 Bravos

$10

Why did my $10 plan go up to $13 without me being notified???

Luketimms by Great Neighbour / Super Voisin
  • 515 Views
  • 4 replies
  • 1 Bravos

Change of plan type did not work?

 I have an old grandfathered account which had talk only, no texting. As my account is paid on the 14th and I wish toget a plan which included texting (old flip phone) I logged in and thought that I was buying a plan which included texting. In fact, ...

razorboy by Good Citizen / Bon Citoyen
  • 1545 Views
  • 13 replies
  • 0 Bravos

2 step verification

I am unable to complete 2 step verification to log into my account. Phone number is not active and can't access email. Please help

Christiansmeu by Good Citizen / Bon Citoyen
  • 1302 Views
  • 10 replies
  • 0 Bravos

Check Minutes Usage Data Usage

Dear public mobile,I checked current Plan Usage on your system that are not true with my Usage.For example I used from Aug 04 - Aug 13 is around 40MB data. But your system inform used 160MB.And about Minutes is the same. Please check and correct!Than...

Nelson25 by Great Neighbour / Super Voisin
  • 414 Views
  • 3 replies
  • 0 Bravos

Resolved! Replacement Sim

I've been without service for over a month trying to get a replacement Sim... Why is that it says everywhere that I can pick up a sim at a Telus or Koodo store, yet when I go there I get blank stares when I ask for a public mobile sim.  Getting one o...

zb22 by New in Town / Nouveau en Ville
  • 1120 Views
  • 7 replies
  • 0 Bravos

PUK LOCK

My phone is now asking for a PUK code and public mobile has no customer service line which you would call for any other provider.. so I tried to login with my email and it didn’t work, and when I typed in my email to send me a verification email for ...

Brickman236 by Good Citizen / Bon Citoyen
  • 1902 Views
  • 18 replies
  • 0 Bravos

data add-ons not working

Hi there,I have an add-on if data for more than 1gb but i still don't have any data connection on my phone (h+,3g,4g) Thanks

chalmets by Great Neighbour / Super Voisin
  • 499 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: my plan suspended

My plan was suspended today!!  They did not activate auto-pay which they have been doing for over a year.  What do I do...can't speak with anyone!!  Very very frustrated  What can I do?? 

Parkland by Great Neighbour / Super Voisin
  • 998 Views
  • 8 replies
  • 1 Bravos

Resolved! Can't log in, reset password not working

Hi,I recently switched to a new phone provider and did port forwarding to keep my old number. Coincidentally, the next day I could not log in to cancel my automatic payments to PM.I've tried using a new browser, incognito mode, deleting cache/cookies...

mellymel by Great Neighbour / Super Voisin
  • 756 Views
  • 4 replies
  • 0 Bravos

Transfer Koodo phone number to new Public account

I have been trying to transfer my Koodo number to my new Public account which I activated this morning. I have submitted a ticket number with a request to chat with an agent ticket number 248484-199more than 2 hours ago and I still have not received ...

Sheri1000 by Great Neighbour / Super Voisin
  • 1261 Views
  • 10 replies
  • 0 Bravos

Resolved! new preowned phone will not turn on

Hi there,I have been a public mobile client for over a year now.  My old phone is broken and not working great - I decided to order a new preowned phone from public mobile.  I assumed I can just move the same sim card over to the new phone?  The phon...

dan2joc by Good Citizen / Bon Citoyen
  • 2031 Views
  • 18 replies
  • 0 Bravos

Resolved! Phone

Hi I am travelling to UK if I buy the UK add on package for minutes, will that be okay to use my phone over there to call back home to Canada? Will my data also work over there? thanks 

K13thompson by Good Citizen / Bon Citoyen
  • 1296 Views
  • 11 replies
  • 0 Bravos

sighn in

Having trouble signing in, changed password still nothing happens , is there something wrong with the system ?

Nick67 by Good Citizen / Bon Citoyen
  • 335 Views
  • 2 replies
  • 1 Bravos

Resolved! join in public mobile?

1 .having a family member thinking about getting a new phone number, really dont like this new point system,any other good deal?2. i have two $15 now all paid zero which are nice. if I update one to $25, do I get to keep the old rewards system? or wi...

kateyyj by Great Citizen / Super Citoyen
  • 868 Views
  • 8 replies
  • 1 Bravos

Resolved! Broken item in delivery

I ordered a reconditioned phone which was delivered yesterday and which I thought was broken but it turns out the charger is broken. I’ve been searching for an hour and there is literally no one available to ask about purchases where there’s been a m...

Bevh by Good Citizen / Bon Citoyen
  • 1614 Views
  • 12 replies
  • 0 Bravos

Resolved! Hi

I forgot my email adress   

Donjohnn1 by Great Neighbour / Super Voisin
  • 466 Views
  • 2 replies
  • 0 Bravos

Resolved! Data not working in most urban parts of USA

I purchased a $20 USA roaming add-on for my trip several days ago. After landing in the USA, I found that calling and texting worked all the time; however, the data portion of my roaming plan only worked in the rural areas. In large cities, my phone ...

petersun by Good Citizen / Bon Citoyen
  • 1024 Views
  • 5 replies
  • 0 Bravos

Resolved! Deposit not working

I jeep trying to add funds and it keeps saying Oops! Something went wrong, please try again later. I've tried for 14 hours now and still isn't working. Phone is now disconnected. Please help. 

Tgapp by Great Neighbour / Super Voisin
  • 856 Views
  • 8 replies
  • 0 Bravos

Resolved! sms Ghost.

 I'm depleating  my data with sms messages that I have not made . Wake up in the morning to power up the phone find out I have 5 or 6 outgoing sms that I have not made . I don't sleep walk. Can someone explain how to get rid of this ghost.  Thanks 

Tob1onone by Good Citizen / Bon Citoyen
  • 951 Views
  • 9 replies
  • 0 Bravos

Resolved! update email address

So my current email address on my Public account had been locked out. So I can change everything on the profile. I need to change me email address. Why is this so difficult? I was able to do it with my Babk and Amazon.  But here, it seems I can get w...

fastraver by Good Citizen / Bon Citoyen
  • 992 Views
  • 7 replies
  • 0 Bravos
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