[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
PM Sim card - Amazon $4.99
PM sim card is mostly $10 on its own site, but the price on Amazon has been up and down a lotToday it is $4.99 on Amazon. It is sold by Public Mobile and ships from Amazon, eligible for Prime shipping, so, it will be delivered within 2 days with Am...
Cant pay bill
Trying to pay my bill right now. All info is correct but payment wont go through. Is the system down right now?
I am unable to use my available funds to purchase a US add on
I am unable to use the available funds. I keep getting an error message that says sorry we are unable to process your payment at this time. Please try again later and i need it today
Note 8 needing an esim, Help please,!
I consider myself a pretty tech savvy female, and either I'm just halt cooked or the website is glitching out @ the page it says, click on the "Get an eSIM here" button .. I don't have any previous experience with e-sims and I just want my phone work...
Resolved! Suspending services while away
Hi everybody,what is the best way to suspend services while away? I will be out of country for about month and a half and don't wanna waste money paying for services and not using them.Is removing credit card from payment methods to stop auto payment...
I thought public had 5g and volte?
I just started playing with a sm-g981W or otherwise Samsung Galaxy s20 5g (android 13, one ui 5) - it's not my daily driver yet but regardless, when I put my public mobile Sim card in, the card itself works - but there's no option for volte, at all. ...
Issues after coming back from Africa. What's UP public Mobile?
After coming back from a trip to Africa, when calling the call goes off after ringing and the other party tries to answer. No internet as well. What's Can be the issue. took out the card , restarted the phone ,yet still no improvement. Is it a servic...
Resolved! Was my account suspended?
I received a text on July 24th saying my card was going to expire at the end of the month. I would have to go to the self serve and update some information. Yesterday my phone went "out of service" and I could only make emergency calls. Can someone t...
Resolved! Locked out of my voicemail
I lost my phone in the ocean and I forgot my voicemail pin and I’m now locked out of it and can’t change the pin unless I call from my phone. Is there another way to access my voicemail?
Resolved! Payment Issue
Goodnight, I made a payment with a voucher. I got congratulations message, but no change to my account. It is still suspended. Can you kindly look into this for me? Thank you
Resolved! I would like to switch back to eSIM?
can I revert back to eSIM after I switched from eSIM too regular sim? Would it be possible for an agent to message me with a brand new QR code?
Resolved! can the mobile app manage more than one account (phone line)
I try to use the Public Mobile App to manage my sons accounts as each of them has a mobile phone with Public Mobile. As I have to pay their plans so I would like to know if this manageable?Thanks,
Didn't receive esim
How come I didn't receive my e-sim in my activation email, when I chose to use an e-sim through the ordering process? I contacted customer service but they won't send out a QR code? HELP
Resolved! Porting Number
Hi All,I received my SIM card today and tried porting over my number from Lucky Mobile. I got the text message from Lucky asking if I was wanted to port it and I said yes. While I am able to make calls from my phone with PM's SIM, I am unable to rece...
Resolved! why no 5G
i’d just upgraded my plan to 5G last night, im using iphone 13, but why you are still giving me the 4G service? id tried to check the cellular data but only can choose LTE & 3G
Phone not working
My phone won't send or receive texts or calls ...also won't connect to net work ...have rebooted ...pulled sim card and have reset...still not working...please help ...says I need us ad on Thanks Mr Leahy
Resolved! Can not place calls
I have upgraded my plan today to get more data and now my data is awesome way faster, but I can't place any calls it says my phone is not activated, but I got data and I can text tho
Resolved! Does this phone works with public mobile network?
Does this phone UMIDIGI G1 Max phone works with public mobile network?
Resolved! 40GB Canada-US plan
Good afternoonLooking into this plan. When I look at the main Public mobile page I see the notation for "the fine print" labeled as '++'. This fine print indicates that the plan is applicable for use in the US and Canada - texting, calling and data...
Resolved! Purchased Canada Data add-on - Its only good for 30 days? Need to have it reimbursed, not needed
Hi, I Purchased Canada a 30 GB Data add-on. I see they don't roll over month to month any more. This is not good. After the purchase, I only realize now Its that it's only good for 30 days? Need to have it reimbursed, as this amount of Data is not n...
how do i get help.
Paid for roaming and its not working
Porting over my old phone number
Why am I unable to port over my old Telus number to Public Mobile?
Resolved! How to cancel auto-pay for lost SIM
A family member has lost his phone. Auto-pay was set up for that account using my credit card. I want to cancel auto-pay.When I try to log into his account, the 2FA sends a text to the lost phone. Thus I can't get into the account to cancel auto-pay....
Resolved! Beware: VoLTE Not Being Enabled for Phones that Support it
UPDATE: After 7 months of waiting I finally received a software update today that enabled VoLTE!ORIGINAL POST: I requested to get VoLTE turned on for my Samsung S20 Ultra because I know the handset supports it and I know that both Telus and Koodo pro...
Purchased wrong add on by mistake
Can I switch add to correct one or get a refund accidentally bought us roaming when needed to buy extra data
I can't do phone calls and I don't have data
I can't do phone calls and I don't have data
How to back up add-ons purchased with points - purchased twice in error
How can I get PM to back up add-ons that were purchased with Rewards points? - I purchased add-ons twice in error not realizing the original purchase through rewards points takes 24 hours to show up on the account and to properly function. I thought...
People are not able to contact my cell phone number
Hi there, Several people have not been able to contact me through my cell phone number. They receive different messages mostly that I am not available. Yesterday, there was a family emergency and I could not be reached. This should not have happened...
