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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2204 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30291 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42056 Views
  • 185 replies
  • 29 Bravos

Over charged and account set to autopay without my permission

I have not used my account for at least 6 months. My account switched to auto pay automatically sometime in May/June 2022. I was then charged for June and then July. 1st question is why was my account not auto suspended after 90 days of no payments? ...

PeterS2 by Great Neighbour / Super Voisin
  • 712 Views
  • 4 replies
  • 0 Bravos

Resolved! Port request

Just got off the phone with my old carrier because I have been unable to receive any phone calls since switching to Public Mobile. Bell told me the “port request” was unsuccessful. How do I get Public Mobile to resend it to Bell??? I NEED to receive ...

CourtneyHP by Great Neighbour / Super Voisin
  • 483 Views
  • 3 replies
  • 0 Bravos

Resolved! Refund for SIM card order

Hello, I ordered a SIM card online and would like the order cancelled and to be refunded please. The order number is 296392

H4ttieF1tz by Good Citizen / Bon Citoyen
  • 963 Views
  • 10 replies
  • 0 Bravos

Resolved! Phone Cut off when returned from out of country.

My friend was in Mexico for 8 months. When she returned, she found out that her phone was cut off nothing was changed on her credit card. She really needs her phone number, as she has business cards with that number. Please help. 

Christinepro by Good Citizen / Bon Citoyen
  • 1487 Views
  • 14 replies
  • 0 Bravos

Resolved! Activated

Gave wrong meid number how do I contact to give correct number

Pamelaj52 by Great Neighbour / Super Voisin
  • 439 Views
  • 3 replies
  • 0 Bravos

Resolved! Order cancellation

I ordered a sim card yesterday, and I want to cancel it and get the refund. My order number is 296339.

wonbin by Good Citizen / Bon Citoyen
  • 1038 Views
  • 8 replies
  • 0 Bravos

Resolved! My plan

I get this message Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment...

Hassan2 by Good Citizen / Bon Citoyen
  • 525 Views
  • 3 replies
  • 0 Bravos

Resolved! missing the data bonus

Hi, I switched to the $15 dollar plan since 1 month ago. and I've always use autopay. But I don't see the monthly 250mb bonus data show up in my account. Can you check what happen. Thanks.

johntang2004 by Great Neighbour / Super Voisin
  • 476 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto-pay reward

Hi everyone, I registered the auto pay and expected to have $2 off on my plan but I was charged full amount. Do you know why? Or how to fix it and get the difference refunded

bc_tran by Great Neighbour / Super Voisin
  • 683 Views
  • 6 replies
  • 0 Bravos

Resolved! PUK Code

I already have a sim card but I got locked out because I was half alseep when I tried to get in. Can you fix this or do I meed a new sim card? 

Nicole9 by Great Neighbour / Super Voisin
  • 1946 Views
  • 9 replies
  • 0 Bravos

Resolved! Puk

Looking for SIM network PUK. SIM network PIN blocked

Resolved! Missing Monthly Bonus Credits

I have been on the $25 plan for a number of years and had been receiving $7 in bonus credits each month ($2 auto pay/$2 refer a friend/$3 loyalty reward). So my net cost was $18 plus tax. My plan was set to renew on July 4th and since my data was all...

jadunbar by Great Neighbour / Super Voisin
  • 1040 Views
  • 8 replies
  • 0 Bravos

Resolved! plan upgrade

Hello. If I upgrade my plan to the 25 dollar plan from the 15 dollar plan, will it take into account that I have already paid my monthly fee of 15 dollars or will it want the whole 25 dollars. Thank you.

swerve by Great Neighbour / Super Voisin
  • 831 Views
  • 6 replies
  • 0 Bravos

Very bad US roaming experience - 2nd time

Bad US roaming experience in May and again this past weekend (July 1 to 4). I bought US roaming voice and 250 MB data (for my wife and myself) to use for Google maps and at other times. But when I tried to use data, the service was so slow that maps ...

wmccrack by Good Citizen / Bon Citoyen
  • 859 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone Porting - Not available Network

Hi.I'm trying to make port to Fongo. However I can not receive the confirmation message due not available Network in my current Location.All my PM fees are paid.What options do I have other than waiting for the confirmation SMS? Regards

emmanuels7 by Good Citizen / Bon Citoyen
  • 972 Views
  • 9 replies
  • 0 Bravos

Resolved! Usa Roming 2022

Helloi am planning atrip to Us for 10 daysPublic mobile have an Addon for Voice US Roaming - Unlimited Talk (10-day) - $8.00 I have Samsung S20 which do support all latest newtorks..4g ,5g etc.the problem is this the Usa network discontinuing 3g netw...

Think by Good Citizen / Bon Citoyen
  • 1248 Views
  • 11 replies
  • 0 Bravos

Resolved! Not Receiving Text messages

Hi I am not receiving text messages. Text message is off and on, sometimes it works and then it stop working. Please help.

younus by Good Citizen / Bon Citoyen
  • 681 Views
  • 5 replies
  • 0 Bravos

Resolved! Friend referral

Anyone have a code for the $10 off for friend referral. Thank you 

gbranscombe by Great Citizen / Super Citoyen
  • 839 Views
  • 6 replies
  • 1 Bravos

Overcharged on my account and no data usage was applied

I been paying for add-ons and used 25$ I was only able to use a bit of it then I was already receiving texts that I used 100% of my data so Public mobile has been charging me and taking my money but hasn't given me my full services. 

CharY by Good Citizen / Bon Citoyen
  • 878 Views
  • 6 replies
  • 0 Bravos

Resolved! account locked sim card lost

Hi i lost my phone so sim card gone account online locked due to forgotten password bought new sim card how can link new sim to old number thank you so much

moi2022 by Great Neighbour / Super Voisin
  • 913 Views
  • 6 replies
  • 0 Bravos

Resolved! my phone number and email are not excepted

I need a ticket and have even received emails from Public to my email address to reset password. But I can’t get a ticket: Select issue Something else Complete additional When I try to create an account with my phone number, 6xxxxxxxx7:'The phone num...

toddmatheson by Good Citizen / Bon Citoyen
  • 485 Views
  • 3 replies
  • 0 Bravos

Resolved! Doogee S95 Pro

I finally managed to destroy my rugged Cat phone. It still works for calls, but an incident at work has melted half the plastics, torn some chunks of exposed electronics out, and left only half the display readable. I've done some ugly ad-hoc repairs...

Korth by Mayor / Maire
  • 2030 Views
  • 14 replies
  • 0 Bravos
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