[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Ordered a sim card, haven't received it yet
Ordered a SIM card on July 17, 2023, haven't received it yet
No texts or outgoing calls
Signed up yesterday able to get calls and send iMessages but can’t make calls or send text messages. Unsure what to do. I signed up last night and want to cancel
how can I pay my bills
i do not hav pin code they asking can i talk to someone asap
Resolved! US Roaming not working
IPhone- T-mobile in Washington state…Bought a 15 day plan and roaming not working, only text. It looks like it may have worked for a few minutes at some point (small amount of data use showing, likely email downloads ) Text is working . Restarted pho...
Invalid email
The email on my account is invalid. I accidently entered a wrong digit when I first signed up with Public Mobile. It has not been an issue until they started using eversafe. Now to change it, eversafe sends the code to the invalid email address. How ...
Want to Cancel my Subscription to Public Mobile
Hello thereI want to cancel my subscription to Public Mobile. Please can somebody advise what I should do. In my account page I do not find the place where I should delete my credit card number to which my monthly fee is charged.Earlier one of the M...
New usa/Canada data package
HAs anyone tried the new usa/Canada data plan while in the usa , and if so how did/does it work ??? I know the usa data add did not work well for me last time I was traveling in the usa. thanks
Resolved! Community log in
Previous community log in not available, now only one log in with account? It means I will start from first level for community? Have not back to community for few months.
Resolved! No notifications before PAP payment
Why there is no notification before public mobile took PAP payment. How to fix this issue? Thanks
Lost my sim card
lost my sim card, but couldn't connect to my account to set up the the new sin card with my old number.How can I do
Transferring Phone number
I successfully created and started the transfer process from bell to my account about 12 hours ago and I have internet on my phone but my phone number has not transferred over yet and still shows up on my bell account. What do I do?
PM Sim card - Amazon $4.99
PM sim card is mostly $10 on its own site, but the price on Amazon has been up and down a lotToday it is $4.99 on Amazon. It is sold by Public Mobile and ships from Amazon, eligible for Prime shipping, so, it will be delivered within 2 days with Am...
Cant pay bill
Trying to pay my bill right now. All info is correct but payment wont go through. Is the system down right now?
I am unable to use my available funds to purchase a US add on
I am unable to use the available funds. I keep getting an error message that says sorry we are unable to process your payment at this time. Please try again later and i need it today
Note 8 needing an esim, Help please,!
I consider myself a pretty tech savvy female, and either I'm just halt cooked or the website is glitching out @ the page it says, click on the "Get an eSIM here" button .. I don't have any previous experience with e-sims and I just want my phone work...
Resolved! Suspending services while away
Hi everybody,what is the best way to suspend services while away? I will be out of country for about month and a half and don't wanna waste money paying for services and not using them.Is removing credit card from payment methods to stop auto payment...
I thought public had 5g and volte?
I just started playing with a sm-g981W or otherwise Samsung Galaxy s20 5g (android 13, one ui 5) - it's not my daily driver yet but regardless, when I put my public mobile Sim card in, the card itself works - but there's no option for volte, at all. ...
Issues after coming back from Africa. What's UP public Mobile?
After coming back from a trip to Africa, when calling the call goes off after ringing and the other party tries to answer. No internet as well. What's Can be the issue. took out the card , restarted the phone ,yet still no improvement. Is it a servic...
Resolved! Was my account suspended?
I received a text on July 24th saying my card was going to expire at the end of the month. I would have to go to the self serve and update some information. Yesterday my phone went "out of service" and I could only make emergency calls. Can someone t...
Resolved! Locked out of my voicemail
I lost my phone in the ocean and I forgot my voicemail pin and I’m now locked out of it and can’t change the pin unless I call from my phone. Is there another way to access my voicemail?
Resolved! Payment Issue
Goodnight, I made a payment with a voucher. I got congratulations message, but no change to my account. It is still suspended. Can you kindly look into this for me? Thank you
Resolved! I would like to switch back to eSIM?
can I revert back to eSIM after I switched from eSIM too regular sim? Would it be possible for an agent to message me with a brand new QR code?
Resolved! can the mobile app manage more than one account (phone line)
I try to use the Public Mobile App to manage my sons accounts as each of them has a mobile phone with Public Mobile. As I have to pay their plans so I would like to know if this manageable?Thanks,
Didn't receive esim
How come I didn't receive my e-sim in my activation email, when I chose to use an e-sim through the ordering process? I contacted customer service but they won't send out a QR code? HELP
Resolved! Porting Number
Hi All,I received my SIM card today and tried porting over my number from Lucky Mobile. I got the text message from Lucky asking if I was wanted to port it and I said yes. While I am able to make calls from my phone with PM's SIM, I am unable to rece...
Resolved! why no 5G
i’d just upgraded my plan to 5G last night, im using iphone 13, but why you are still giving me the 4G service? id tried to check the cellular data but only can choose LTE & 3G
Phone not working
My phone won't send or receive texts or calls ...also won't connect to net work ...have rebooted ...pulled sim card and have reset...still not working...please help ...says I need us ad on Thanks Mr Leahy
Resolved! Can not place calls
I have upgraded my plan today to get more data and now my data is awesome way faster, but I can't place any calls it says my phone is not activated, but I got data and I can text tho
