Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I purchased a certified pre-owned phone on Nov 16, 2022(Order 315638) after receiving an email offer stating that "existing Public Mobile customers who purchase a Certified Pre-Owned phone could receive $5 monthly increments for 6 months. Monthl...
Over the last week, I noticed that my data usage has been over 1GB per day. I have not used such amount of data as I have been at home most of the time. Can this be looked into?
Data works on Imessenger but not on other apps… how come? This is a recent issue last two days. Checked everything and followed online Public Mobile help. No idea the issue when it was working fine before. Plan is active with plenty of data left.
After logging in and entering access code page refreshes back to log in . I's a painful ongoing cycle of never allowing me to log in . this company has no problem taking my money every month but logging in is such a problem why is this?
I recently changed my plan from $40 for 5gb at 3g speed to a plan for $45 with 20gb at 4g speeds but when my next billing cycle happened it changed back?
How do I let Public Mobile know of a security breach? Thanks,MaryanneV
Hey community, I was browsing the latest plan changes and noticed that the US roaming add-ons were just increased in service, time, and price, with talk-only and 500MB being delisted. Hopefully it's good news for most customers. Was10 daysU.S. Talk, ...
Hi, I purchased a Certified used phone on Oct. 24, 2022(Order 312298) after receiving an email from PM stating that: When you upgrade to a Certified used phone by October 26th 2022, we’ll take $5 off your bill for 6 months (Get $5 off your bill for t...
I am not sure what the problem is but I am not able to receive calls. They are just going automatically to my voicemail. Could you please help
Hi, I moved to Ottawa a while ago, and last summer I changed my phone number. It turns out the apartment building I moved into has a very old buzz code system and expects a (613) number. Unfortunately whenever I use my Public Mobile account to check ...
I am unable to access any of my accounts - how do I get my account number or access to the account ?i tried to reset with the code but it only allows you to enter code within 60 seconds and i am not receiving the email
I am in the States for the winter and presently I have a plan using 3G. The the States they are facing out the 3G plans/ towers. I want to know if I can switch to a 4G plan while I am here and then switch back to my 3G plan when I return to Canada un...
I was not able to answer the text and I called bell and they said to have PM cancel and send a new port request with correct name and address to transfer my phone number.
I current ly have an acccount and want to add a second line / sim card / number to this existing account. Is it possible? I do not see anywhere in my online account which offers this action? How do I do this?
I ported my home phone number from Bell over to Public Mobile on the evening of January 8th. Public mobile shows a successful port at time of sim activation. I am able to make out going calls with the phone number but cannot receive incoming calls. ...
I checked my data usage on my account and it shows usage almost every day after midnight! I don't use my phone after midnight, any idea of what's happening? Thanks
I have a 15 gigabyte data plan that renews every 30 days automatically. I just had my renewal on Sunday January 8, 2023. As of today Tuesday January 10, 2023 I have gone through 11 gigabytes or 75%. When I look at all sources of data usage in the las...
Hello community, Just started my plan with Public last month. And the points back for the 2nd month are 50% of those in the 1st month. On the activity page, they both are "10% points back", and I have not changed my plan. How can I get this correcte...
I transferred my cell phone number to a public cell phone yesterday.But I didn't reply to the text. So the mobile company I used before is still open.Please cancel the company I used.
I referred a friend (my wife) in August but I'm not receiving the 1 point/month reward. Also, I have not received any rewards since November and the same is true for my wife.
I can't used my e-mail or phone number when asked
I have a customer who never picked autopay and now his 30 days are up and phone is not working. When she tries to log into the account to make a payment she done it from another device since the phone is not working, but public said she needs to ente...
Need set up an account and I have been unable too. Phone has been active for 3 months now
Is there any way to have the SMS/e-mail gateway disabled for my account? I am suddenly getting all sorts of spam via [myNumber]@msg.koodomobile.com. Please don’t suggest blocking the originator— they change their address each time. [Edited to add: A...
I pay $40 for 15GB data At 4G net work. It has been two month since December. My plan still use 3G net work. One GB data. The plan has not change. You over charge me $15 for two month. My plan does not upgrade.
I can not receive calls or texts from contacts. Shaw said I am to request another port from Shaw. I do not even know how to find a "request port" anywhere. Please help! I'm getting frustrated. I'm still with Shaw until I can call back within the 90 m...
I’m heading to Mexico. How do I get an international phone plan? Can only see US plans…what are the roaming fees?
Hi Public,I want to transfer my number from Public to another provider, but after they sent a port request to Public, I did not receive any SMS from Public. Instead, I received an email from Public, How I should do next.
My husband has an account with you. I need to know what we used for an email address and password for him. I had an issue with my account where I had to destroy my credit card and then my service was interrupted because the card didn’t work on auto...
