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Forum Posts

Painless process at London Drugs (V6X 2E3)

Officially about a week since I signed up and wanted to share my experience - Great mobile/tech support tech at this London Drugs store - helpful and knowledgeable, made the transition and process smooth as butter! Only criticism would be that they a...

jingsz by Good Citizen / Bon Citoyen
  • 294 Views
  • 0 replies
  • 1 Bravos

Port Incomplete (No Incoming Calls)

Hi, I signed up for a Public Mobile account about 3 weeks ago. I ported my old number in - it works for everything except for receiving phone calls. Internet works on the account and I am able to send and receive SMS messages and also able to make ca...

Alejandra by Good Citizen / Bon Citoyen
  • 371 Views
  • 3 replies
  • 0 Bravos

Resolved! Still waiting for number to port from Koodo, employee may have typed my phone number wrong?

Yesterday I went to wow mobile in Toronto to buy a PM sim card and activate it. The employee who helped me told me that it would take some time for my number to port over, and that I would know when it happened because my Koodo sim card would stop wo...

emdlopez by Great Neighbour / Super Voisin
  • 512 Views
  • 3 replies
  • 0 Bravos

Locked out of my account

Hi, I'm locked out of my account. I clicked on the forget password button and the website said it would send me an email, but nothing has come through 12 hours later. Very frustrated as my service has been suspended (forgot to update my credit card i...

kitty123 by Great Neighbour / Super Voisin
  • 488 Views
  • 5 replies
  • 0 Bravos

Resolved! Sim not supported, but was?!

My Iphone 6 is supported, but when I put the new Sim card in I get this message:" The sim card that you currently have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by the acti...

lreber by Great Neighbour / Super Voisin
  • 6661 Views
  • 12 replies
  • 0 Bravos

Friends Account Deactivates

Hi @CS_Agent I got a weired text this morning: Public Mobile here. Just to let you know, your Refer a Friend reward will be less on your next payment due to one of your friend's account inactivity. I checked with my friend and she told me her account...

JosePuma by Great Neighbour / Super Voisin
  • 303 Views
  • 2 replies
  • 0 Bravos

Resolved! Can you have 2 phone numbers on 1 account?

Hello, I want to add a second line to my account but was not sure if i was able to do so. I have sent a message to a mod earlier today, but have not received any reports from them. So I am asking the community. Thank you in advanceCheers

Scottrenouf by Good Citizen / Bon Citoyen
  • 1170 Views
  • 4 replies
  • 0 Bravos

Are there any sales soon we should know about?

Hi PM, I am unsure if this is a valid question to ask, but I am referring two more individuals and I was wondering if there were any new deals or promotions happening in the next couple days that I should know about to let them know. Thank you!

dtran3 by Good Citizen / Bon Citoyen
  • 746 Views
  • 15 replies
  • 0 Bravos

Logging onto Community

I regiastered in the Community, and received the confirmation of my email, but now when I try to login it won't let me recover a password.Should I just register a new username and password?

PeterL by Good Citizen / Bon Citoyen
  • 311 Views
  • 2 replies
  • 0 Bravos

Resolved! Traveling outside of province

I live in Ontario and have province-wide talk. We are traveling next week to BC. I don't forsee needing to make voice calls while away, as we will be with family and can use their phones as needed, or I can text. However, am I still able to receive i...

jt123 by Good Citizen / Bon Citoyen
  • 1195 Views
  • 13 replies
  • 0 Bravos

Data not working

I paid for 3 months up front. The data stopped working and did not restart upon entering into the third month. Literally the worst (non-existent?) customer service I've ever come across from a cell company - which is saying a LOT. So now it's been 4 ...

Mckay16 by Good Citizen / Bon Citoyen
  • 382 Views
  • 14 replies
  • 0 Bravos

Trying out service first before porting in from Rogers

Hi there,I ended up signing 2 new accounts with PM yesterday at Walmart (Free Sim Cards and 2nd month free). Popped in the 2 new sim cards and it worked without any issues (although I had to manual input the APN settings to enable data). I would like...

Qtips2016 by Great Neighbour / Super Voisin
  • 337 Views
  • 3 replies
  • 0 Bravos

Resolved! Data used even without any apps used?

Hey guys,I'm new with PM and got the $30 plan with 500Mb of data. I'm down from a 4Gb data plan and I'm now a bean counter! I deactivated all apps on my phone to use data (unless on the wifi), but looks like it still use data according to self-serve....

belisch by Good Citizen / Bon Citoyen
  • 642 Views
  • 9 replies
  • 0 Bravos

Resolved! Refer a friend $25 reward not applied

Hello! I signed up yesterday and had a referrer but instead of $25 (as per the current promo), I got $10 as credit.Can a moderator please help me resolve this? Thank you so much! Eric

Akersar by Great Neighbour / Super Voisin
  • 968 Views
  • 5 replies
  • 0 Bravos

Getting a plan for your oversea visitor

Summer time is a great time for friends and family visiting from oversea. With the current $25 referral promo, activate a $10 50 minutes + 50 outgoing texts plan with $25 referral credit. After used up the 50 minutes or texts, use the following link ...

popping by Oracle
  • 266 Views
  • 1 replies
  • 0 Bravos

New to PM; a few questions...

Hi Everyone, Signed up to PM yesterday evenin to take advantage of the $40/4.5 GB plan and the weekend offer.Off to a bad start unfortunately of being locked out of my self-serve account. I just read that the password reset link doesn't work so hopin...

diya by Good Citizen / Bon Citoyen
  • 780 Views
  • 7 replies
  • 0 Bravos

Non-smartphone w/Querty Keyboard that Works With PM

I am dedicated to having a simple, non-smartphone, after having used a smartphone for years. It feels better mentally for me to not have a smartphone. The only problem I've encountered is texting--T9 and using the number keys to text is awkward, and ...

monwe by Great Neighbour / Super Voisin
  • 269 Views
  • 1 replies
  • 0 Bravos

London Drugs Reward

I bought my SIM card at LD last week and the working had no idea about the promotion so I registered at home. is there anyway to still receive it?

xn35 by Great Neighbour / Super Voisin
  • 512 Views
  • 4 replies
  • 1 Bravos

Number Change.

Is there anyway to change the number without waiting 30 days. I screwed up and selected the wrong number when changing it.

xn35 by Great Neighbour / Super Voisin
  • 275 Views
  • 1 replies
  • 0 Bravos

Can't believe how much people pay!

I have been telling others about Public Mobile. One friend said that she and her husband pay $150 a month and share 3G of data. Another lady pays $99 for 3G for herself. I said, that's crazy! She has a contract for another 18 months to pay off $700 f...

Rascal by Model Citizen / Citoyen Modèle
  • 837 Views
  • 27 replies
  • 10 Bravos

Forgot Password

Hi my account is locked and I have forgotten my password.How do i recover it?

starz_hopex by Good Citizen / Bon Citoyen
  • 391 Views
  • 5 replies
  • 0 Bravos

Confirmation Email/Walmart Activation

Hi PM community. I ported my number yesterday at Walmart and the process went smooth no issues. I did not receive an email confirmation though so I just wanted to confirm whether I am supposed to get one for an in-store activation. Note: the Walmart ...

Zoughi by Good Citizen / Bon Citoyen
  • 634 Views
  • 15 replies
  • 0 Bravos

Two New SIM activate last night, Still NO SERVICE

Activated two SIM cards at Walmart yesterday @ 6pm. Still no service and can't detect network as of today. Is been over 12 hrs of porting. All the info the rep setup and printed out is correct. Both old Sim Cards with Rogers is already deactivated. T...

Fakejordan by Good Citizen / Bon Citoyen
  • 909 Views
  • 44 replies
  • 2 Bravos

Resolved! System Glitch deleted my Plan

I activated my account yesterday to take take advantage of the Sale, choosing the following $40 plan.4.5GB of Data at 3GUnlimited Talk (International)Unlimited Texting (International) Voice Mail Call Display This plan displayed in my PM account detai...

Smiling-Dove by Great Neighbour / Super Voisin
  • 863 Views
  • 7 replies
  • 0 Bravos

Can’t reactivate my plan

So apparently my payment didn’t go through yesterday. I’m trying to get my account reactivated: I changed to a different credit card, but it won’t even let me try to make a payment. It looks like my plan is gone, but when I try to update the plan I j...

kamphuis by Good Citizen / Bon Citoyen
  • 550 Views
  • 6 replies
  • 0 Bravos

Resolved! Data add on not activating

Hi, I purchased a data add on of $10 for 200mb. I purchased it yesterday and my data is still not working. Is there something else I have to do after purchasing the add on? Please help. Also when I go to my add on page I get this error"It looks like ...

wisdom114 by Good Citizen / Bon Citoyen
  • 774 Views
  • 7 replies
  • 0 Bravos

Resolved! LTE Compatibility Check

Hello Public Mobile Community, I've been with Public Mobile for about a year now and my Galaxy S6 is woefully dying and I am looking to upgrade. I'd found a few prospective phones but thankfully realized that I should check LTE network compatibility ...

kyledjlee707 by Good Citizen / Bon Citoyen
  • 1358 Views
  • 7 replies
  • 0 Bravos

Great Experience At Walmart

Halifax, NS, Canada. Well done. Was cautioned about lack of phone/kiosk support. Give them a better line.

jejenkyns by Good Citizen / Bon Citoyen
  • 822 Views
  • 11 replies
  • 4 Bravos