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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12432 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23536 Views
  • 183 replies
  • 25 Bravos

Resolved! Data promotion

Is the promotion specials a one time thing ?  Do they reset each month or once used up that free gb, it’s no more.I originally purchased 5 gb and received a special promotion of 5more. on my bill it’s showing I’ve use so much of the free one when I h...

Mcmillan1987 by • Great Neighbour / Super Voisin
  • 849 Views
  • 7 replies
  • 0 Bravos

Resolved! I need help ASAP

I was looking yesterday to see if my old Bell phone number was available and clicked on changing my phone number without really paying attention!  Now my number is changed when I don't want it to be!  How can I change it back?

cwalsh71 by • Great Neighbour / Super Voisin
  • 676 Views
  • 7 replies
  • 0 Bravos

Resolved! How to close off my account

Hi! I'm out of the country and won't use my number for a long time in future. How can I close off my account? Alternatively, if I don't close off, what's the alternative way and how much I need to pay monthly if I were to keep the number but not use ...

rachel4890 by • Great Neighbour / Super Voisin
  • 1108 Views
  • 5 replies
  • 1 Bravos

Resolved! Re: Transferring or Changing your Phone Number

I am trying to submit a ticket to a moderator to transfer my phone number from Koodo prepaid.  On the "Submit Ticket" page I am getting "Error logging in" to the community account.Whether I click "Remember me" or not makes no difference.  611 provide...

VKiss by • Great Neighbour / Super Voisin
  • 428 Views
  • 4 replies
  • 0 Bravos

Resolved! Account is active but locked out

I need some help from a mod/admin, was trying to reset my account password to update my payment info and got locked out. How can I un-lock my account? please and thank you.

santosfxc by • Great Neighbour / Super Voisin
  • 521 Views
  • 5 replies
  • 0 Bravos

Resolved! Help - McD App won’t work externally but internet works - help!

Data/internet works on my phone (I have the $40 plan) but for some strange reason, McD app won’t work when I am on data. mcD app works when I am home and on wifi.it will also work when I hotspot with a friend’s phone. But it will not work when I am o...

Emilyiphone by • Great Neighbour / Super Voisin
  • 1134 Views
  • 13 replies
  • 0 Bravos

Next Plan Promotion?

I have a friend who I convinced to transfer over to Public (if there is a good deal), but for months only the $35/2.5GB has been showing up on the website, as a "Sweet deal".  Does anyone know if there are specific months when the real good deal prom...

samcat by • Good Citizen / Bon Citoyen
  • 570 Views
  • 7 replies
  • 0 Bravos

Resolved! Ontario plan, visiting Quebec

Hello, I have $15 plan with the following.- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed- Unlimited International Text My home province is Ontario but I may need to goto Quebec for 1-2 weeks. - If I were to goto Quebe...

samcat by • Good Citizen / Bon Citoyen
  • 552 Views
  • 3 replies
  • 0 Bravos

Resolved! New number same email

I just Activated a new public mobile mobile telephone number and it’s not working! I tried signing in to get help and it’s bringing me to an old public mobile account I had in 2019! I need help what do I do does anyone know?

juanamiit by • Great Neighbour / Super Voisin
  • 530 Views
  • 2 replies
  • 0 Bravos

Resolved! account number

can you please provide me the account number ,my phone number is # 647-xxx-xxxxedit: ph number removed by NDesai

mariong by • Great Neighbour / Super Voisin
  • 473 Views
  • 4 replies
  • 0 Bravos

Resolved! new phone old SIM card

If I upgrade to an unlocked iPhone 12 from an iPhone 6 can I simply put my SIM card in my new phone?

Juni by • Great Neighbour / Super Voisin
  • 777 Views
  • 6 replies
  • 0 Bravos

Resolved! Autopay reward

Hi, I had activated autopay for my number and at the time activating the sim card there was promotional offer going where the i was getting 500MB + 500Mb (Promo) for the next 6months. Now my doubt is as the plan states that you get an 500MB additiona...

adityanair23 by • Good Citizen / Bon Citoyen
  • 779 Views
  • 11 replies
  • 2 Bravos

Resolved! buying phone

i bought a phone a few days ago and immediately got a confirmation email saying they received my order, but that was the last thing i heard. they took the money out of my account today but still no emails or any info whatsoever, ive read the help art...

laura-lee by • Great Neighbour / Super Voisin
  • 864 Views
  • 8 replies
  • 0 Bravos

Resolved! Re: Transferring or Changing your Phone Number

Not Helpful.This is the second time in a month that PM is not responding to number port requests from other carriers.It says I will get a text message to confirm the change.  But PM doesn't seem to send out these text messages anymore.  I would call ...

cjdurupt by • Good Citizen / Bon Citoyen
  • 858 Views
  • 12 replies
  • 0 Bravos

Resolved! Phone not getting calls

Can’t get my phone to receive calls. Just switched over two days ago. Suggestions? Tried already totake out SIM card and turn phone off and on

Lisarybak by • Good Citizen / Bon Citoyen
  • 929 Views
  • 11 replies
  • 1 Bravos

Resolved! Transfer phone number

Hi there, I just tried to transfer my phone number from public mobile to Freedom mobile but they need a confirmation from public mobile, how do I do that? 

Network slowed down

Is it just me or has everybody’s network slowed down in the last 2 weeks. 

Brighton98 by • Good Citizen / Bon Citoyen
  • 343 Views
  • 3 replies
  • 1 Bravos

SIM card

I cant seem to activate my SIM card idk why it’s just not loading. Help needed.

Brighton98 by • Good Citizen / Bon Citoyen
  • 389 Views
  • 6 replies
  • 0 Bravos

Resolved! questions about 3nd month waive service fee

i actived sim card use the email that say will that i provide for waving monthly fee on 3rd month, but how did i know if 3rd month service fee will waived as i choose auto payment. also first month i choose $35 monthly fee , if 2nd month downgrade to...

Sinray68y by • Great Neighbour / Super Voisin
  • 455 Views
  • 8 replies
  • 0 Bravos

New with porting issues. Wont activate

I ordered a new SIM card for public mobile.Did all the right steps for it and received the sms text from Bell to cancel my contract with them. My phone won’t activate and my payment went through to public moblile. I am not sure what is going on. My h...

Resolved! Bricked phone, future texts voicemail

For reasons I won't bore you with my phone is temporality bricked.I backed up all my texts prior so I am not concerned about them.  I plan on recovering my texts/call log prior to reinserting my sim.But can I assume future texts (and voicemail) will ...

rossputin by • Model Citizen / Citoyen Modèle
  • 373 Views
  • 3 replies
  • 1 Bravos
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