Today I had a new experience when it came to Porting someone into Public Mobile from Telus.
I always create every single Public Mobile & Ever Safe ID Account with a New Phone Number and Port in + Change the OTP EverSafe ID Number after the Account has been created to prevent issues, I've just always done it this way.
Today I had a 'Referral' come and switch from Telus to Public Mobile, after the Account was created and I'd updated their EverSafe ID Phone Number, I went to Transfer their Number in > Unfortunately the Customer gave me the wrong Telus Account Number (since they have home Services & Mobility.), so the Port couldn't be completed it said..
Not long after, we figured out what the issue was and so I went back into Profile Settings to try again, and now her Number isn't Eligable for Port..
For the first time in a very long time, I had to call the Telus Porting Department to have this sorted, Telus Ports are always immediate to Public Mobile so this is taking a long time compared to usual, when calling they informed me there was an Active Port Request with the wrong Account Number, they canceled it from that end and I was able to report the number in with the correct Mobiltiy Account Number this time with sucess, 30 seconds after replying to the Port Request text message, the Port was completed and the Telus SIM Lost Reception.
I just wanted to share this experience, always make sure you use the Account Number when Porting in, and the correct one. Refrain from using IMEI for Port ins. (IMEI for Port in shouldn't even be an option in my Opinion.)
