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Forum Posts

Autopay early

Okay so I paid early than the autopay, now it is saying I owe next months on the 27th please help. I need to know if I am caught up or whats going on.

Jacq903 by Good Citizen / Bon Citoyen
  • 584 Views
  • 22 replies
  • 0 Bravos

Phone porting problem

HelloI've joined public mobile recently and am trying to port my phone number without success.I received a text message "We're experiencing difficulkties processing your request to move to Public Mobile. Please go to Public Mobile, click Contact us a...

onetwothree by Great Neighbour / Super Voisin
  • 317 Views
  • 4 replies
  • 0 Bravos

Resolved! help

please help i bought a 3 10 dollor phone cards and put them on my phone and i have a 12 dollor credit so that should be 42 dollors and my bill is only 33 i was using my phone yesterday and last night and now it is not working and when i go on my acco...

sharron_57 by Good Citizen / Bon Citoyen
  • 455 Views
  • 2 replies
  • 1 Bravos

Monthly payment

I just made a payment on the 17th!! Now my account is inactive!!What happened??

Mzlovey by Great Neighbour / Super Voisin
  • 391 Views
  • 3 replies
  • 0 Bravos

Your **bleep**

I renewed my phone service the 18 of January.. today it was cut off and I was than forced to spend another 34$..I want to be reimbursed and compensated for all the bull**bleep**..this has affected my work and I had to go pay to use a computer because...

PMDefaultUser by Great Neighbour / Super Voisin
  • 794 Views
  • 10 replies
  • 0 Bravos

Account suspended

I made my payment March 15 and today my account suspended after working .who can I contact to fix this

Resolved! Need to rest the account

This is my phone number RemovedI am not able to access to my account. Please help me Phone number removed by ShawnC13

Jeyratnam by Great Neighbour / Super Voisin
  • 423 Views
  • 4 replies
  • 0 Bravos

Cancellation of service

Why has my service been suspended for non-payment when i have been on auto pay for years? Thee is nothing wrong with my credit card.

hsilver by Great Neighbour / Super Voisin
  • 485 Views
  • 6 replies
  • 1 Bravos

Resolved! Charged Twice! See attachment

I’ve been charged twice this month! I just upgraded to the $25 Canada wide, unlimited text message and data, but I’ve been charged $50. Please could a moderator look into this for me.

C3413C33-AFB3-47C5-903B-70888885DD15.png
mgill27 by Great Neighbour / Super Voisin
  • 395 Views
  • 3 replies
  • 0 Bravos

Nothing outgoing

Unable to make calls or texts. I'm not able to send any texts or make calls. I can receive texts though. I have purchased the $15 special plan which includes 100 Canadawide talkUnlimited internation text picture and video. Why can't I make calls or t...

burnr142 by Good Citizen / Bon Citoyen
  • 538 Views
  • 3 replies
  • 0 Bravos

Paid twice...

Yesterday my account dues were paid by voucher , get up this morning and I find out I have no service. I tried to re-enter the same numbers from yesterday...no good, already been used by me yesterday...I had too go out and pay for another voucher...r...

Reginal by Great Neighbour / Super Voisin
  • 215 Views
  • 2 replies
  • 0 Bravos

Why am I not recieving calls

Hooked up a friend yesterday and his not recieving incoming calls. Goes to voicemail.Text works and outgoing calls work.

TRACYBUDD by Great Neighbour / Super Voisin
  • 479 Views
  • 7 replies
  • 0 Bravos

Account Suspended??? Plan expired????

Starting today March 22 2019 I cannot make or receive calls or texts.On the login page it says that my "service has currently been suspended due to insufficient funds".Really?I am on auto-pay. My Public Mobile Account transaction history shows that p...

gabriel by Good Citizen / Bon Citoyen
  • 581 Views
  • 12 replies
  • 1 Bravos

Resolved! Cut off Service...for what reason?? I paid!

Hello...this morning I discovered that I was cut from my phone service. I paid my $30 voucher on March 17 (I already had a $3 credit from previous payment)--and my service is for $33.00. WHY have I been cut off? My phone was working (as it should) un...

wearehelpers by Good Citizen / Bon Citoyen
  • 631 Views
  • 6 replies
  • 0 Bravos

Phone not working

My phone is not working and i put money on it 2 days ago

Bindy211 by Great Neighbour / Super Voisin
  • 250 Views
  • 2 replies
  • 0 Bravos

Resolved! Age Requirement

I would like bring my teenaged daughters to Public Mobile from Bell Mobility Prepaid. For Bell because they are under the age of majority their accounts had to be under my name they could only be authorized on the account with my credit card on file ...

I paid my bill still no service

I'm so upset my phone work for two days then it was cut off today I'm very upset can someone fix this.you charged me twice. Fix this now

Leon9 by Great Neighbour / Super Voisin
  • 458 Views
  • 4 replies
  • 0 Bravos

Urgent Help - Account Suspended, phone not working

My phone is currently not working at all. My account account is currently suspended for non-payment.I have toppped up my account on March 20, 2019.$37.29 has been charged on my visa card. I have confirmed this with VISA.The payment history shows that...

mrsbina by Great Neighbour / Super Voisin
  • 380 Views
  • 5 replies
  • 0 Bravos

What the heck is happening?

Really, my account is suspended, for what. My account is up to date. I made a payment on March 17. So, now I should pay for another 30 days service within a month. No way I am paying $33 again when I did so on March 17, 2019. Is this part of the chan...

ForbesC by Great Neighbour / Super Voisin
  • 478 Views
  • 5 replies
  • 1 Bravos

$50 plan

Me and my daughter have just moved to public mobile. we have the $50 plan, which has unlimited talk and text canada and US.we are going to the USA in aprilcan we talk and text in the USA between our 2 phones? or do we have to have the add ons for us ...

Curtis1965 by Great Neighbour / Super Voisin
  • 260 Views
  • 4 replies
  • 0 Bravos

Internet connection, receiving texts and e-mails

I have lots of data in my plan (not used), my APN settings are good, my data is turned on. I still can’t access the internet! I also receive text messages and emails 2 to 3 days later than originally sent by sender! I am loosing important opportuniti...

Roljo by Great Neighbour / Super Voisin
  • 520 Views
  • 5 replies
  • 0 Bravos

PAYMENT UP TO DATE, SERVICE NOT WORKING!!! PLEASE HELP!

I paid for my service last night and the payment went through because my phone started working again (I was able to make calls and text) but now this morning my phone is not working. It says that my account has been suspended and needs a payment to c...

Resolved! Account Suspended While On Auto-pay

Not impressed this morning....my plan renewed 2 days ago and today all of a sudden it says my account is suspended and I need to make a payment. Conveniently there is no call center to contact anyone to get this resolved immediately. How long do I ha...

Fayesutton by Great Neighbour / Super Voisin
  • 651 Views
  • 4 replies
  • 0 Bravos

Resolved! Double paid

Hi, I was on the legacy plan until monday and my phone stopped working. I thought it was because the autopay did not work so I made another payment but my phone still did not work. I found out it was becaus of a system problem. However, this morning,...

LucDevouges by Good Citizen / Bon Citoyen
  • 1349 Views
  • 9 replies
  • 0 Bravos

Resolved! On Autopay, But says I do not have an active plan

Hi, My account has been suspended even though I'm on autopay. I checked my bank account online, and it shows I was charged. On the Public Mobile website it says to disregard the message if I'm on autpopay, so when can I expect my service to resume? O...

SaraE by Great Neighbour / Super Voisin
  • 520 Views
  • 5 replies
  • 0 Bravos