Community

Resolved! Credit Card Change

I've deactivated the old credit card which is currently bonded to the phone for automatic payment. I tried to log in to the self-serve section but seem to have forgotten the email and password for the account, I've attempted multiple emails for "Forg...

Resolved! 2gb Data stopped working randomly.

Hello,A few days ago, my data stopped working randomly, i got a text saying i used up 100% of my data while doing nothing data intensive. I checked my account details and noticed that my account shows i have only used around 300mb of data while i sho...

Resolved! Bill payments

I have my son on the most basic plan. (100 minutes 250mb) 15.00 a month. It is billed to auto-pay on my cc. what happens if he reaches the 100 mins/250mb before the month ends?

Resolved! Is there is any benefit for a third line?

Resolved! New SIM card/Phone Number Transfer

My mom is getting a replacement SIM card in the mail as her current SIM is damaged. She is already a Public Mobile user and would like to keep the current phone number that she already has. How can we transfer her current Public Mobile phone number t...

Resolved! How to earn up to $20 every 30 days

Resolved! Can't get verification code to my stocks

So my brother got public as a new carrier yesterday but kept his number from prior provider. And now he can not get his verification code? Is public blocking this? What can he do. His cell is an IPhone 11Plz help

Resolved! SIM activation partially failed: created account which I cannot access

SIM card activation/account creation partially failed:- sim activation window froze when attaching plan to the account (I was waiting for 30 minutes minimum then closed)- no confirmation email was received- then I was trying to log to the account but...

Resolved! Add on page not working

Trying to get a us roaming add on, but the self serve page keeps telling g me there’s a problem. Already tried looting out and back in.

Resolved! Re: Service suspended the day of autopay?

My service and my wife's service were suspended even though I have autopay.  What do I do next?

Resolved! My SIM card not woeking

Hi hello, how come my number isn’t working

Resolved! vacation plan to keep phone number

We will be out of country, but would like to keep our phone numbers for when we return.  Is there not a vacation plan with a better rate?

Resolved! Service suspended the day of autopay?

Why is my service suspended when I have autopay which comes out of my account today, Sept. 1st

Resolved! Re: 2 hours and no solution.. how is this better than just having normal customer service?

I'm having the same kind of issue I was with public mobile up until today which I had till the end of today meaning midnight to renew my plan I went into the store switched providers the person at the store tried to contact public mobile and they wer...

Resolved! Account renewal

Is it possible for me to deactivate my account before the next renewal date, and then activate it again at a later time. I need answers quick. Next renewal date is the 4th!! Thank you! 

Resolved! Tells me I have enough balance when my balance is $0

I am trying to add funds so I can pay my bill. It’s currently showing I have $0 but when I try to add funds it says I have enough balance currently. It’s very frustrating I want to get the payment over with. 

Resolved! $0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US

Hello,How does last Christmas "$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US" exactly work?- Does it mean that I could use the 500min only for local or long-distance Canadian calls?- Am I supposed to do anything particular to activ...

Resolved! sim card order not shipped yet

hi all i ordered public mobile sim card almost a month a ago but i have not received yet.how can i contact them is there any phone number or email