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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2078 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30265 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42032 Views
  • 185 replies
  • 29 Bravos

Resolved! Travelling within canada

Hello,  I just received notification welcoming me to the USA and telling me I can do an add on for $10.  I am in Montreal from June 2-6th and want to ensure I am not billed incorrectly.  I have unlimited texting and calling within Canada (and I thoug...

AngelaPeh by Great Neighbour / Super Voisin
  • 838 Views
  • 6 replies
  • 0 Bravos

Resolved! Locked Account

Hello Public Mobile I am an old public Mobil customer. I was doing all the stuff through My Account but one day suddenly I noticed my account is blocked then I came to know someone is trying to login to my account by using my email or username. He di...

Harpreet12941 by Great Neighbour / Super Voisin
  • 921 Views
  • 4 replies
  • 0 Bravos

Bonus data gone

Hi there,I had a 2GB sign up bonus plus the holiday bonus of 2GB and the last 2 months they have not activated. When I look on my account it only shows the original 2.5GB plus 500MB for autopay. Has this happened to anyone else? Appreciate the help

Paige1 by Great Neighbour / Super Voisin
  • 768 Views
  • 7 replies
  • 0 Bravos

Resolved! Puk code needed

236*******    im in need of my PUK code I've been locked out of my Sim.  *Edited by Moderator* 

Deeschmizz by Great Citizen / Super Citoyen
  • 531 Views
  • 2 replies
  • 0 Bravos

Public Points Rewards : Tracking points

Public Points Rewards : Tracking your points rewards @J_PM Since I have some new referrals that are on Public Points and other members have raised questions regarding points can you answer a few questions ? Members that are earning points for their r...

Screenshot_20220602-144636~2.png Screenshot_20220602-141642~4.png

Resolved! Changed my number, now I have no service

Change my number yesterday and now I have no service at all it shows that I have a signal and then connected to Pubg mobile net work but I can’t make receive phone calls I can’t connect to the Internet

toddlum83 by Great Neighbour / Super Voisin
  • 2368 Views
  • 3 replies
  • 0 Bravos

Resolved! port number from rogers

2 days ago request to port from rogers i replied yes the number has not been ported how do i get public mobile to resend port request

Alex799 by Good Citizen / Bon Citoyen
  • 483 Views
  • 2 replies
  • 0 Bravos

Resolved! Having trouble with receiving incoming calls

I've just ported over my phone from a different provider to Public Mobile.  I'm not receiving any incoming calls.  How can I get support to get this fixe

ng17 by Great Neighbour / Super Voisin
  • 496 Views
  • 3 replies
  • 0 Bravos

Resolved! Strangers Keep Calling Me

I keep receiving phone calls from strangers telling me I called them, when I never did. I'm not sure if someone else is using my number somehow, and am not sure how to resolve this

johnny101d by Great Neighbour / Super Voisin
  • 1220 Views
  • 10 replies
  • 1 Bravos

Resolved! can't use data

Hi,I have bought a new phone. can't access the Public Mobile data when I don't have access to WIFI. tried all the steps explained in another post regarding APN. have also tried to remove my SIM card from the new phone and try it on the old, nothing w...

Soumaia by Great Neighbour / Super Voisin
  • 984 Views
  • 9 replies
  • 0 Bravos

Resolved! Service suspended but payment was made

My account is set up with autopay. My payment automatically came out this morning, I can see it on my banking information. But my service has been suspended and I cannot make or receive any calls. I've already submitted a ticket but I need this fixed...

amccann by Great Neighbour / Super Voisin
  • 1103 Views
  • 10 replies
  • 0 Bravos

Resolved! Locked out of Self-Serve Account

How do I reset my password when I receive a message stating "sorry you've been locked out of your account. Please contact Public Mobile for help" ? My account has been paid up until July 9th 2022. Thanks in advance.

_Summer202286 by Great Neighbour / Super Voisin
  • 412 Views
  • 3 replies
  • 0 Bravos

Phasing into 5g

Does anyone know what is going to happen when we phase into 5G given public mobile only offers 3G? Do I need to start looking for a 5G provider?

Marchibald by Great Citizen / Super Citoyen
  • 1039 Views
  • 12 replies
  • 0 Bravos

Resolved! Payment

I need to give you my new credit card number 

Johnheleta by Great Neighbour / Super Voisin
  • 667 Views
  • 4 replies
  • 0 Bravos

Resolved! Internet not working

I have a public mobile account no on a Samsung s7+ and I dropped  it doing 60Km per hour. Had a old LG  which was locked to another provider. Had it unocked. The talk and text works but no internetHelp Please. 

Fryman by Great Neighbour / Super Voisin
  • 721 Views
  • 6 replies
  • 0 Bravos

Resolved! Billing

Would like to speak to a costumer service representative please 

Marina111 by Great Neighbour / Super Voisin
  • 654 Views
  • 4 replies
  • 1 Bravos

Resolved! Rewards

I'm with Public mobile more than 1 year. Why my loyalty reward of $1 not applied to my payments?

Emil12 by Great Neighbour / Super Voisin
  • 694 Views
  • 6 replies
  • 0 Bravos

Resolved! 500 Canada Wide Add on minutes, are incoming calls free?

Hi, I have the 15$ plan, with 100 minutes and incoming calls free. If I run through the 100 minutes and I have already  purchased the 500 Canada wide minutes, are incoming calls still free or will they count against the minutes? Thanks!

mischt by Good Citizen / Bon Citoyen
  • 896 Views
  • 8 replies
  • 0 Bravos

Resolved! The $25 referral promo

I received the email today on the referral promotion $5 a month for 5 months. i just referred a friend on May 31st. Is it possible that we are still eligible for the promo?  

ksckwong by Good Citizen / Bon Citoyen
  • 777 Views
  • 7 replies
  • 0 Bravos

Resolved! Family plan for 7 family members and we are all using public mobile.

Hello,         I am a long-time subscriber of the public mobile, and my 7 family members all use the service with the company. we require the international minutes to India, for one person is 750 minutes for $15 monthly. I am looking for the family p...

Hardial by Great Neighbour / Super Voisin
  • 610 Views
  • 4 replies
  • 0 Bravos

holiday bonus data on one account but not another

Hi,I have two $15 accounts, one that has been active for about 3 years and the other for around 2 years.  The 2 year old account currently has a 2GB Holiday Bonus data.  But the 3 yr account doesn't have this.  I'm quite sure that both accounts had t...

mferre by Good Citizen / Bon Citoyen
  • 557 Views
  • 5 replies
  • 0 Bravos
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