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Outgoing texts not being received

BarnacleSue
Great Neighbour / Super Voisin

Hi there! It seems that my outgoing texts are not being received. I am not getting bounce back messages. Any thoughts?

16 REPLIES 16

Timer
Model Citizen / Citoyen Modèle

@BarnacleSue 

are you activated new line with new number or you did port old number in here.


@Timer wrote:

@BarnacleSue 

are you activated new line with new number or you did port old number in here.


That wouldn't make any difference as a failed or incomplete number port would only affect incoming text messages.

BarnacleSue
Great Neighbour / Super Voisin

I transferred my old number 


@BarnacleSue wrote:

Hi there! It seems that my outgoing texts are not being received. I am not getting bounce back messages. Any thoughts?


Do you know if it's only certain people who aren't receiving your text messages or is it everyone?  If it's only people at a certain carrier, to could be an issue with the intercarrier intermediary who handles the transmission of SMS from one carrier to another.

Timer
Model Citizen / Citoyen Modèle

@BarnacleSue 

when you transferred your old number,, do you get SMS from old company ask you about transfer approval and you reply yes.


@Timer wrote:

@BarnacleSue 

when you transferred your old number,, do you get SMS from old company ask you about transfer approval and you reply yes.


An incomplete number port would have no effect on other people not receiving the customer's outgoing text messages.

BarnacleSue
Great Neighbour / Super Voisin

No I hadn't gotten an SMS

Timer
Model Citizen / Citoyen Modèle

@BarnacleSue 

just to confirm when you port in here.

 

and your old sim card is still active.

esjliv
Mayor / Maire

@BarnacleSue  - are you incoming and outgoing calls working? How about data?

Are you able to receive incoming SMS and MMS texts without any issue?

 

If outgoing texts are just the issue are these group messages? Ensure you have group messages enabled in the settings of your device.

Also, try:

  • clearing the cache from your text app.
  • make sure your SIM card is inserted properly. Remove and reinsert.

 

Both iMessage and Chat Features require a wifi connections or data to send/receive texts.

  • if iMessage and you are out of data for your current cycle be sure to have SMS and MMS enabled in the settings of your device.
  • if you are using android and you use Chat Features, then I suggest you turn that off, as it requires wifi or data to send/receive texts.

Disable your Chat Features: 

  1. Open Messages
  2. Tap More options > Settings > Chat features
  3. Turn Enable chat features off

 

On another (related or not note..), when did you port over your previous provider's number over to Public Mobile?

And was it a another cell provider, or a landline/voip number?