Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have two phones with Public Mobile, both were signed up with Visa Debit and Auto-Pay.Both have been working fine for over a year.On May19, they BOTH received a text stating "Your plan did not renew because we did not receive your payment... We trie...
My account is active but no network service
I live close to the USA border, and I often can't make a call or receive a call because I'm connecting to the USA tower. At these times, I also don't have internet.
I tried the number transfer from TELUS yesterday. Seems like it’s couldn’t completed. My text doesn’t go through. Hopefully I could keep my previous phone number. Where am I gonna call to someone fix this problem..
My data has been deactivated a week ago even though I have over 3 GB left.I always monitor my GB limit and always use Wi-Fi when possible.Can somebody please help?Robertxxx-xxx-xxxx. Phone number redacted by will13am. Please do not post personal i...
what happens if I never meant to change my number, and I need my old number back?
How can I cancel my service without the number or email address associated with this account. I have the credit card associated with this account and I really don't want to have to cancel it. Any help?
Hi, how far back can I view for usage history? I'm trying to view some data back to 2019.
my rogers provider said my porting request wasn't successful and I need to redo request again, so how should I do this?
Hi can you help, my other laptop recently crashed and I had my sign in and password saved on it. I didnt remember my password off by heart, so i clicked on forget password. However, the issue is when i get to secret question, its asking my dads birth...
I cannot find where to click on Manage Account or where to 'replace card'. Sorry to be such a problem but I hope someone can instruct me.I love PM and my plan and I don't want to torpedo it somehow. I want to keep it just as it is, except for changin...
I am with public mobile and have a $ 25 plan . Can I switch over to $ 35 plan to get extra 2GB Data every month.My details are as below Account #: xxxxxxxxxEmail : xxxxxxxxLast 4 digit of my Credit card: xxxxxxxxPhone #: xxxxxxName: xxxxxxxxxx edi...
Hi, my number xxxxxx was ported to other carrier. Just wanted to make sure my account is closed. If not, can you be please close the account? thanks ChanikyaEdit by mimmo removed tel number
I just purchased the $15 plan. In the description it says 'Bonus 250 MB with Autopay'.I haven't activated Autopay, but in my Account under Data & Add-On Usage it says I already have the 250 MB data. Is that correct and can I already use it without Au...
hey guys, i just tried to open up a new account for a friend, transferring his current working number over to public it asked for his IMEI number and i entered it, then we got a message back from public saying there was a problem and they need his ME...
Hi there, I was trying to activate my sim but its not going through. I saw this message : Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooting ticket, an...
Hi there.Today, even though I've been with public mobile for years, I am starting to look for a new service provider because of this issue. I imperatively need to be able to use my cellphone's data on my laptop using hotspot and tethering. When I try...
I didn't have money in my bank for autopsy so I had to purchase a top up card this morning. I added the card and haven't left home since. My phone has been on wifi but I got a message stating I have used 75% of the data included in my plan less than ...
It states "Enter PIN to Unlock" .When I enter my pin it states PIN Unlock attempt unsuccessful. What do I do?
I’ve been noticing when looking at some posts on 3G data, some say that Public Mobile uses HSPA, some say it’s HSDPA, and some say it’s HSPA+Which one is it?I know theres likely not much difference between the three but it’s just a bit confusing.
This question is for people who live in Rural areas, I might go to some on vacation in summer if restrictions are lifted by then (here in Ontario) How is your coverage out there?There is less towers out there and if you are far from one that would ob...
I ordered a data add-on and my credit card was charged but I haven't received the add-on. How do I get it? I've been super annoyed with public mobile and this has made me officially angry.(We can't even claim the system got confused and thinks it's m...
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