Community

Resolved! Payment not added to account

My son made a payment to his account the day before his auto renew came out and now his account is suspended because they didnt apply his payment. How do i get to talk to a live person so they can fix this issue?

Resolved! account said suspended, reloaded visa number, added more funds, phone only working occasionally

Resolved! How do I set up Text-911?

Hey Public Mobile Community! I’m deaf. I want to set up this text-911 service that I believe all Canadian mobile phone carriers offers to their customers for free. I am unable to find a way to turn it on. Can you please inform me how to set this up? ...

Resolved! Old rewards

Can we switch back to the old rewards system where I got a few bucks off a month? The new rewards system is only good if you want what you can buy for points. I grabbed 200mb data cuz it's always good to have extra but in hindsight, I much preferred ...

Resolved! i lost my sim card but need the same old number

i lost my sim card recently and i need the same old number.I have no clue what i should do because my old account, is also locked out due to not used for many months.  i just bought a new sim card and when i tried to transfer my same  number, it says...

Resolved! trying to change SIM

i got a new sim because i lost my phonei can’t add it without using email or my #and i can’t access either because my phones gonehow do i do this 

Resolved! why does it seem like my plan has been changed? i no longer seem to have us data

I have the old 8g canada 2g usa talk text and data plan but now that i am in the US i cannot seem to access the data portion of my plan.  I log into my account and it appears my plan isnt the same as it used to be?  Has something changed ? I have not...

Resolved! Activation of SIM

It's been almost two weeks since i activated my new account under phone # 5**-***-***2 but unfortunately my SIM is not activated and upon showing it to a Rogers/Public Mobile outlet in a shopping mall the attendant there told me that SIM is corrupted...

Resolved! Transfer number to other person and stay with public mobile

As per title. I need to transfer my number to another person. And get a new number and stay with public mobile. 

Resolved! Account suspended, I can not reactivate my account. Account has enough funds.

Account suspended, I can not reactivate my account. The account has enough funds. Please help

Resolved! Activating phone number

Can public mobile retry activating my old phone number from previous provider now that the previous provider has reactivated it?

Resolved! Reset password

Have been trying to make a payment since yesterday, forgot my password, went to "forgot password", entered my email and confirmed, keeps saying my login failed

Resolved! How to turn of notifications?

Help! I'm getting incessant text notifications from Public Mobile. It's virtually impossible to figure out how to stop them, and they come at all hours... Does anyone know how to stop them? 

Resolved! Plan Expired? What is going on?

My account has Expired? What happened to Auto Pay? Says Current Balance $8.00. Amount Due $7.00! So why has account expired????

Resolved! I’ve been locked out, please help! 🙏

I was locked out of my account. It’s been a while since my last log in. I didn’t recognize the security question I was asked. I’m hoping to be helped, thank you. 

Resolved! Rewards not applied

Yesterday, my plan didn't renew (I had to renew it manually) which caused a second payment on my credit card. I also realized that the rewards (-7$) were not applied. I can't see them on the account like before.How can I fix this? Thanks!