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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 26705 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 38605 Views
  • 185 replies
  • 29 Bravos

Resolved! texting

with the$25. plan is it free texting Canada wide?

bearskim by • Great Neighbour / Super Voisin
  • 935 Views
  • 6 replies
  • 0 Bravos

Resolved! I Lost my Password

I forgot my password and pin no. I Used 3-4 years ago. I used Auto pay. now credit card is expired. Thats why my phone  suspended . I Want to talk with[ubic mobile service. But They dont have direct contact. what shall I do?

vinothini by • Great Neighbour / Super Voisin
  • 1329 Views
  • 10 replies
  • 0 Bravos

Data

moderator 

reab by • Great Neighbour / Super Voisin
  • 875 Views
  • 5 replies
  • 0 Bravos

Resolved! Auto-pay with my credit card. This should be a recurring bill.

I already set up Auto-pay with my credit card. This should be a recurring bill. But my credit card doesn't receive as a recurring bill. After talking to the representative from the credit card company, the suggestion is that I have to ask public mobi...

bethgreen by • Good Citizen / Bon Citoyen
  • 3054 Views
  • 13 replies
  • 3 Bravos

Resolved! Cannot Activate - former koodo customer... blocked

Hi... Was with Koodo... though I was doing a good move going to Fongo...NO!!!! So... purchased a SIM card for Public Mobile and surprise... I'M BLOCKED!!! when I get to pay... the transaction goes thru (under KOODO TOP UP REAPPROV and underneath PUBL...

scardinal3 by • Good Citizen / Bon Citoyen
  • 1750 Views
  • 9 replies
  • 0 Bravos

Resolved! Promotion (extra data won't recurring after new cycle)

hello, I would like to know if anyone have the same problem. My current plan is $25 for 1G data. (500M basic+500M because of binding credit card.) I got a 3Gb extra data for coming back. However, those 3Gb data wont renew after new cycle comes.( sorr...

Kforpeterson by • Great Neighbour / Super Voisin
  • 750 Views
  • 4 replies
  • 0 Bravos

Can't send emails from personal account

I have a personal email address that I use through a domain that I own. I can't send emails due to SMTP timeout errors when I'm not on WiFi. I noticed that PM is giving me ip addresses that are blocklisted (spamhaus.org). Can I get a clean ip address...

norvick by • Good Citizen / Bon Citoyen
  • 1810 Views
  • 21 replies
  • 0 Bravos

Resolved! Roaming service

I am currently in USA. I can see that I received voicemail from Canada, but I couldn't access it. It says since my long distance isn't activated, I cannot access my voicemail. But before choosing public mobile, I was told by care specialist (through ...

prudhvi033 by • Great Neighbour / Super Voisin
  • 1907 Views
  • 10 replies
  • 0 Bravos

Confusion reigns with billing

Could someone please explain how to understand the billing information on PM? I look at what I am billed in transaction history and worry than I am being overbilled as I cannot figure out the in's and out's of the charges. For example, I am on a 90 d...

silversong by • Great Neighbour / Super Voisin
  • 839 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: specific phone number?

I have a Telus account already phone is on a plan and phone is paid for, hints why I’m trying to switch, but I see why it’s not worth the time to. Thanks for the input 

Ram1500Sport by • Good Citizen / Bon Citoyen
  • 772 Views
  • 3 replies
  • 0 Bravos

Resolved! Cell phone won’t connect to network - NS

Hi, Woke up this morning and my cell phone shows zero bars to the cell network. Can’t make or receive any phone calls.my account is active and payments are up to date. I rely on this phone for my work call outs as I am an emergency responder. when I ...

zsawyer by • Great Neighbour / Super Voisin
  • 1952 Views
  • 14 replies
  • 0 Bravos

8.5gb data

I pay for the 8.5gb of data,and I just got a 95% usage of data txt. .but it says I've only used 2.14gb of data. So it's giving me a warning for the 3gb plan when I'm not on that plan. Any ideas?

Melissacalvyn by • Great Neighbour / Super Voisin
  • 815 Views
  • 4 replies
  • 0 Bravos

I connot for the life of get this apn

my lg g5 h831, withhome domain stuct on mms.mb.telus.com impi:302220546285477@ims.mnc220.mcc303.3gpnetworking.orgphone contect 0x00000001. im gonna reset it and hope for the best. please someone help?

Resolved! Changing billng cycle period

Hi my billing cycle starts at 10th of every month. Today(oct 06), I have used all of my mobile data and i want to start new billing right now that will help me to get mobile data. I have made a payment but still my account showing 10th oct as billing...

kamalpal by • Great Neighbour / Super Voisin
  • 983 Views
  • 5 replies
  • 0 Bravos

1 GB Promo disappeared?

I switched my plan to the $15/ month plan and my 1GB bonus carried over but my second month it has disappeared? Looking at my data and add on usage section it doesn't have a number just says amount used. There is an error when I click on my plan deta...

pips11 by • Great Neighbour / Super Voisin
  • 1250 Views
  • 10 replies
  • 0 Bravos

Resolved! Recovery of old number

Recover my phone number Hello, my name is Terrell Thomas I accidentally changed my xxxxxxxxxxnumber by mistake today can it still be recovered. The  new yyyyyyyyyyy. Edit:. Phone number redacted by will13am.  Please do not post personal information i...

Resolved! SIM card will not activate

I am trying to set up a new phone and new number for my son. I have completed all the activation steps, received a confirmation email, but the phone still has no service. I don’t know what else to do.

CatherineBD by • Good Citizen / Bon Citoyen
  • 1069 Views
  • 8 replies
  • 0 Bravos
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