Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have 530 mins available time for calling Pakistan. However operator is saying I have no balance.
does the old system still reward for happy anniversary program (i.e. 10 points ($10) per year)?
On April 1st, PM deactivated my plan due to an Autopay failure. Based on the advice of this community, I made a manual payment to reactivate my current plan. This worked. However, AFTER making the manual payment, PM automatically topped up my accou...
Hi, Immediately prior to joining PM years ago, can u please confirm who was my previous carrier? Thanks,Rodolfo
I activated my sim card and want to transfer my number from Koodo prepaid. I have already submitted a ticked but no one reached me out to do the transfer. What should I supposed to do now?
Is there someone we can talk to about account issue?
My credit card date expired and money was due yesterday, you suspended my account. I have changed credit card to a different one and I want to know if my phone and my daughters phone are back working. I have auto pay set up. xxxxxxxxxxxxxx and xxxxxx...
I applied for activation of my phone with public mobile Friday Apr.22 Put in info and sim card and payment was applied to credit card but phone is not working, saying no service. please help
tried to login using my email and password, says it's disabled. what do I do?Last payment came out fine.
I help out a number of my friends and family with their public mobile phone management. This month four (4) out of 20 people on autopay had it fail and then Public suspended service. What's happening ? Each person had a different payment credit ca...
Hi, I would like to swap my SIM card to an old Nokia flip phone but it's asking for a restriction code? Please advise,Rodolfo
Hello,I registered this account for my father and trying to pay for him.I keep getting rejection when I tried to pay from the credit card. I used exactly same as other institutions like telus. they accept my payment, so no issue with my credit card...
Hi, my name is Stephanie Broadhurst and i am trying to sign in to my public mobile account and I’ve tried resetting the password but I was what would seem that it was successfully changed. But then when I actually sign in with the new password it wou...
I had auto-pay set up for my account and I had and have enough balance on my card but payment didnt go through for some reason and Public mobile immediately cut my service left me in limbo. Now, I am trying to do the payment, tried with 3 different c...
I had upgraded to my plan from $15/month to $25/month as it included a 12 month promo for 2GB of data. I only received the promo the first month but back at 500mb +500 mb. How come it's not working for the 12 months? My husband signed up for the same...
I have not upgrade my points.According to my points, I am owing -$2 on my next payment.However, my portal shows a payment of $9. Wondering why,And also, I want to confirm I don't have any paid addons. What are the current packages?
hello to all members on the 10 dollar plan, mine just renewed over night and it says 10 dollars next renewal on the 24th of may not 13 as expected,a good sign I hope
why are calls being rejected? It must be a problem with the sim because it happens in whatever phone I put the sim into.How can this be made to work again?Paying for services I'm not getting...that includes important calls. I can call out but none c...
It has been 8days since activated my new account in store , i still have not got the 2GB data yet. Does anyone has the same issue or know how long it will take to get the 2GB data? Thanks
I added a voucher to my plan and it didn't work, I also restarted my phone and retried and it said that the voucher is already been used
Hello, having the issue with no network access (exclamation over the network). Rebooted phone and checked account status, no issues.
Hi there,I lost my credit card while travelling and got send a new one by Visa. Unfortunately, I am locked out of my Gmail account registered with my public mobile account (been a year now:S) and therefore cannot access my pubic mobile account to reg...
Hi, I lost my credit card 2 weeks ago and I had to get a new card. I only realized that now my autopay didn't go through because the old credit card info was tied to the account. I am in desperate need of the phone to be working and to have data. I ...
I would like to speak to a real person please
How do I change the email address that is associated with my account?
I purchased the US roaming bundle with 250meg. Once it expired I tried to repurchase it but it looks like I accidentally bought the talk and text only without the date. Is it possible to reverse the purchase or change it to the data which is what I o...
I have had this phone for a few years and have not had this problem before. When I try to sign into the network my phone tries to connect to publicmobile.ca I get the message "Internal Server Error". I have not tried a factory reset yet. Any help ...
Hi, How do I submit a ticket and chat with someone? I've had an ongoing issue of our PM phones not ringing (my husband, two daughter and mine) intermittently for years. Typically, after about 3 tried it will finally ring but this week, they're not ri...
Hello,I am on $15 plan with auto payments but I did not received $2 credit for the current month recharge.
