Community

Resolved! Change credit card information

How do I go about changing my credit card information that I have currently listed?

Resolved! Dont want bonus data

This probably isn't a question you get often: how do I stop receiving the autopay data bonus on my kid's account?  I don't want data on their phone, only want accessed when connected to wifi, which is why I bought the talk only plan.

Resolved! forgot my email which one i used for my account

hi i remember my number but forgot the email address i have 2 accounts but i can access only one account and not able to use my other account any suggessions 

Resolved! 2GB bonus only for new Customers.. Anything for the old Customers

Hey Everyone, I saw a 2GB bonus flash sale for new customers.. this is awesome. Many people are joining the Public network. But are there any rewards/bonus for the old customers? We have been promoting the network and bringing more customers.. I thin...

Resolved! Refer a friend

I joined Public Mobile September 2 and used my sister's friend sharing code but she isn't receiving the $1 discount and and I didn't get the $10 bonus.  I didn't use the link.  I just entered her code in the box. 

Resolved! Account number

Resolved! Will I lose my number if I am away from Canada for couple of months

Hello everybodyI am planning to go on a vacation to India for couple of months.Since PM doesn't offer roaming in India, I will be off the network for two months.Will this cause my number to be canceled. I don't want to lose the PM number and would li...

Resolved! Looking to deactivate my Daughters phone

Good day everyone, we are looking to deactivate our daughters phone (her request) but cannot remember what username/Email address we used, woudln't be a big deal but our credit card is attached to the account.  Can someone help with this

Resolved! Suspended Notice

Two days ago I got this email. Why? I topped up my plan over a week ago and I have a $15 balance and my account and the email I got when I topped up my account shows I am fine until Nov 11th. So do I ignore this new email? Oops. It looks like we didn...

Resolved! Forgot my email

I am trying to update my cc information but don’t remember the email I used. Please help

Resolved! Receiving international calls from outside of Canada+US

Hi, I have a talk and data plan, and I am traveling to Dubai very soon. I have a dual-sim compatible device and I plan on adding an eSim with a carrier in the UAE (data). That being said, can I receive international calls from anywhere while I am in ...

Resolved! Is it free charge for receiving international calls based on my unlimited calls(canada wide)?

Resolved! Not receiving security codes from CRA

Hi, I try to log in to my service Canada account but couldn’t receive the security code, apparently it was sent buy I didn’t receive it. Try a few times today. Anyone experienced anything like that. I just switch to PM on October 13th. Could that cre...

Resolved! Calls going to voicemail

Hello, Can any one help us? We are having network issues with Public mobile for the past one week. Nearly all our incoming calls go straight to the voice mail and other friends around London Ontario using Public Mobile are having similar issues. Is y...

Resolved! LTE 700 MHz lower freq for building penetrating

Regarding the LTE Telus 700 MHz bands (12/13/17/29).  If my phone (oneplus 5), doesn't have band 13, but has bands 12, 17, and 29,  will it still be able to use the lower 700 MHz frequencies when needed, for example in high rise buildings where signa...

Resolved! Re: Community Terms of Service & New Community Guidelines

If something sounds too good to be true it usually is. I recently received a PM soliciting online employment at $3500 per week.  Is this a spam scam? Did anyone else receive this? Should it be reported? Thanks

Resolved! 902-580-4001???

I would like to know why I was charged for calls to a NS number: 902-580-4001.  It used all my minutes that were left for the month 

Resolved! Date and time

Hello, when I look at my usage and look at date and time, the time when it says a text was sent is 2 hours ahead of the actual time??

Resolved! How to make a new plan?

Hello!How to make a plan for someone who only wants to text message.I'd like to see a 5 dollar monthly plan for someone who only uses text message and no data.Is this possible?I think it would be a great service to provide.

Resolved! No service for 48 hours

I’m a long-time customer, grandfathered on one of the old 90-day plans, living in St. John’s, NL. I’m running an iPhone 12 Pro, iOS 15.0.2. Since Friday I have no cellular or mobile data service at all. Only Wi-fi works.  1)It’s not a tower issue bec...

Resolved! Calls go directly to voicemail when I call Public Mobile users

Hi,I am in London, ON, Canada. When I called my parents, who are Public Mobile users, the call went straight to their voicemails. The same thing happened to them when they called me.However, when we call other phone numbers, such as Walmart or people...