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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 55609 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 63005 Views
  • 183 replies
  • 32 Bravos

Resolved! Iphone XR

Getting an iphone XR to replace iphone 6S on one of my lines . Compatible??Quality of sound and camera... Your views on this. 

pkaraa by • Deputy Mayor / Adjoint au Maire
  • 2712 Views
  • 12 replies
  • 0 Bravos

Resolved! Autopay Reward

My wife and I are set up with autopay but we did not receive the $2 discount this month

Kevy56 by • Great Neighbour / Super Voisin
  • 2088 Views
  • 15 replies
  • 0 Bravos

Customer appreciation

HiI'm having some short term financial problems.  I'm looking to get some sort of customer appreciation, where I've been a consistent and faithful customer.I would like 1 month free with the plan I am on now please, 

Screemer69 by • Good Citizen / Bon Citoyen
  • 5120 Views
  • 54 replies
  • 0 Bravos

Resolved! Can i transfer phone number if my PM is deactivate it ?

 Just wandering I want to transfer to another carrier and if my account is deactivate it can I still transfer my number ? or do i have to activate my account first ?  Another question, if I do activate the account how come it wont let me pay for the ...

victor088 by • Great Neighbour / Super Voisin
  • 2589 Views
  • 16 replies
  • 0 Bravos

Resolved! Some verification codes not being received

Can receive short codes from the Government of Canada but not from Rogers.On my UMIDIGI A9 have done all of the usual steps: re-seat sim card, clear Google Message cache, force 3G network, verify Message chat is off. Have also tried using the sim car...

Eric49 by • Great Neighbour / Super Voisin
  • 2568 Views
  • 7 replies
  • 0 Bravos

For Telus customers....I think Telus should....

1. For Telus rewards to be able to buy a Public Mobile Voucher.  2. For each paid Telus HOME  product on a 2 year deal, offer 5 rewards for the two years for Internet, Home Phone,  or TV.  Total 15 rewards.  That would shame the Shaw offer for the fr...

Resolved! Requesting a phone bill

Hi! Would like to request a phone bill, but unsure how to do this. Cheers 

Marc9 by • Great Neighbour / Super Voisin
  • 1338 Views
  • 5 replies
  • 0 Bravos

Resolved! US plan

I upgraded my plan to the US unlimited text & minutes and 15gb of data. I am now in the US and have nothing - no data, no texts, no phone. Please help - paid $70 fo nothing so far!

ZenMan by • Great Neighbour / Super Voisin
  • 1902 Views
  • 10 replies
  • 1 Bravos

Resolved! Plan expired after payment made

I made my payment on the due date but my plan status is displaying "expired". My next payment due amount is still showing the same amount. Do I have to sign up for the same plan again?

P2898428 by • Great Neighbour / Super Voisin
  • 977 Views
  • 4 replies
  • 0 Bravos

Resolved! cant make calls!

I have no service and unable to log onto my account!

Toblerone by • Good Citizen / Bon Citoyen
  • 4301 Views
  • 47 replies
  • 0 Bravos

Resolved! Not getting automated text messages

Hello, Weird issue came up after switching to Public mobile about 1 week ago. I cannot receive any text message for an automated 2FA authentication system like the ones used for banking or logging into many apps. I can make and receive calls just fin...

Cyllaine by • Great Neighbour / Super Voisin
  • 2137 Views
  • 12 replies
  • 0 Bravos

Resolved! 2UV1 cannot make calls

I have tried to make a local BC call and it is not working I am getting an engaged dial tone. I also tried a toll free number and I am receiving a error stating: "2UV1 all circuits are busy, please call later". Why cannot I make these calls?

Aoife92 by • Good Citizen / Bon Citoyen
  • 3368 Views
  • 17 replies
  • 0 Bravos

Resolved! Using Add-on Data

My wife's 250mb was fully consumed and she is now drawing down on the 1gb reserve for the next 7days. Will she get any "alert/warning" message if the reserve gets too low? At what point would such an alert kick-in?thanks Community for your responses....

Koombassi by • Model Citizen / Citoyen Modèle
  • 2184 Views
  • 14 replies
  • 0 Bravos

Resolved! Fishing text

Hi I kept getting some fishing text messages and I am so angry that I couldn’t block the numbers, does PM can do anything to stop it? Thanks 

Lehaha by • Model Citizen / Citoyen Modèle
  • 2418 Views
  • 20 replies
  • 0 Bravos

New customer with used phone from public mobile

HeyI ordered a galaxy s10 online through public. Mobile. It arrived today and I put in the SIM, went online and activated it with a new phone number. I can make calls (shows private number) , can't receive calls and no data. I've added apn settings. ...

Chris38 by • Good Citizen / Bon Citoyen
  • 3081 Views
  • 26 replies
  • 0 Bravos

Resolved! 4 number account pin

I do not have a record of my 4 number account pin and am unable to access anyway to pay my monthly account

williamsimon by • Great Neighbour / Super Voisin
  • 1255 Views
  • 4 replies
  • 0 Bravos

Resolved! Data included in my plan

Hello, I have one of the "old" 90 days plans, $120 for 3 months and I have 6 GB of data included for the 3 months. I noticed that the new "equivalent" plan ($40 for 1 month) includes 4.5 GB of data (+ 500 MB for autopay) a month. That would be 15 GB ...

Abelito by • Good Citizen / Bon Citoyen
  • 1599 Views
  • 8 replies
  • 0 Bravos

Resolved! Changing address information.

Hi,I’m trying to update my address information. I am trying to put in my alternate phone number and it is saying that it is an invalid phone number but the number is not invalid. How do I get pass this?

Barbiedoll22 by • Great Neighbour / Super Voisin
  • 1735 Views
  • 9 replies
  • 0 Bravos

Resolved! phone number transferring from Koodo Prepaid

Hello there, I have submit the ticket last week (Ref#214127-909) but haven't heard any feedback.Could you please provide some update at least? Not sure if this would work or not. Thank you.

huandianhua by • Great Neighbour / Super Voisin
  • 1067 Views
  • 6 replies
  • 0 Bravos
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