Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just got a new public mobile sim and wanted to transfer my number from Koodo. However, there's no instruction on how to do so.
Hi - I'm new to PM and have activated, know I now need to port my number. When I click on 'contact a moderator' and try to log in it say error. Help pls!
Last two referrals.....no text...but show in My Account. Nothing blocked either. Any one know why?
I have the google phone app on my phone. Does public mobile have visual voicemail or is this a glitch (probably a glitch)?
A $20 bonus referral credit is being sent out by public mobile in your text messages mostly aimed at new customers and those customers with little or no referrals. Activate your friend by February 28th to take advantage if this one time offer. Your ...
Hi folks, I could use some help. I have a new phone, a Samsung Galaxy A11 (I'm not into bells and whistles). I've been trying to connect to the internet but with no luck. I've followed the APN steps, double- and triple-checked the entries I've made, ...
Just arrived in Canada and have a new SIM in a dual SIM phone. With the UK SIM disabled I can access data, and phone or message another Canadian phone but the advertised unlimited messaging worldwide isn't happening. Any idea what I am doing wrong? O...
I have autopayment but for this month for some reason I wasnt charged and now my service is deactivated, whats going on????
Hi there,I have just arrived in New Zealand to find out that Public does not operate outside of Canada / U.S.My account is pre-paid each month so it remains active. How can I retrieve text messages that are being sent to my number?Cheers, Matthew
Hi guys, I wanted to change my plan on the next cycle to a cheaper option and thought I selected $25/ month, but when I checked my next bill I was still charged for the $35/month plan. So Ioaded $25 pre-paid into my account and selected the cheaper o...
Hello, I'm interested in this phone: Ulefone Note 9P Amazon.ca Looking to confirm that it will work with Public Mobile in Canada since it is not on the compatibility list. Will it work completely or not have coverage in some areas? I really don't und...
Hello Community,I am trying to log into my public mobile self-serve account. However, after many attempts, I discovered my account may have been disabled.I was abroad for about 4 months, and for this reason, I temporarily disabled my account. During ...
i see that iphone reset counter is good but still i have to do it manually every 30 days and when to reset as i have activated my line last week. Can i set notification from public when i am low on data lets say 10-20% left so i slow down until my n...
Well. I posted yesterday about a payment voucher being nearly visible - thinking that was the issue to why I couldn't successfully add funds to my account. I bought payment voucher #2 today . from a different location. Voucher is clear visible. Pai...
hello I transferred my number from freedom to public a week ago, all services are working but I'm not able to receive calls. I don't have my old sim card now.
I want to port a number from Bell to PM, probably at the time of creating PM account. There is no working SIM card for the Bell line (Bell screwed up activation of replacement SIM, and now wants us to go to a Bell Store and pay $10 to replace). Does ...
Suddenly today I cannot make phone calls...i can recieve and send and recieve msgs but no outgoing calls.tells me to add a long distance addon even though i am calling provincially as usual.tried my sim card in another phone and same issue there so i...
I signed my parents up with a public mobile account at Christmas and was told the number was going to be ported to the new account. We followed the instructions however a month later the number has not been ported and the old account has not been can...
I keep getting text from strangers thinking Im Tiffany , and a weird call as well, I must have been given the phone number of someone recently , also tried to put my cell number in something and it said this number is already used.
I do not have a 19 digit number on my SIM card that is in my Samsung phone every day.
When I try to call long distance to the US a recording tells me I do not have an active add on. When I go to add ons the long distance add on appears on my account. Please advise!
Hello,I need to access my self- serve account in order to change my credit card informations. But I forgot my password and when I try to reset it I see the following message: ForgotPassword/OldPasswordNotValidContactAdmin. My payment is due February ...
not sure if l have been set up for auto payments?
Hi, My auto pay came out today but I didn't have the funds because I forgot it was coming out. So I went to the my public mobile account to pay it. When I tried to pay it said "your account already has enough balance", yet my phone has been deactivat...
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