Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just wanted to see how the new 4G plans have been for new activations as well as people who upgraded from the 3G plans? I am assuming quite the difference? It seems my Koodo data was so much faster and allowed my phone to do more things than the PM 3...
Hello My iPhone is not able to make phone calls and I’m not receiving phone calls. Text is working. Please can you help me to fix my problem. I restarted my phone removed SIM card and put again tried other SIM card it works to make calls and when I p...
Hey I am trying to make a payment toward my account but I continually get an error message. I also tried to make the payment through another card but same issue. Please advise how I can make payment to reactivate my account
Not sure if it is just my setup but I have been trying to login to my account using the latest version of Chrome - all to no avail. It wouldn't let me off the login page. I finally tried Edge and got in with no problem. Just thought I'd pass this alo...
I have auto pay for all my account. My daughter received a message saying the funds were not available but they didn’t even try to take the money out of my account. There is money there. now she can not use her phone. She has no data. Please fix this...
Hi I need help getting my account number. I unfortunately forgot my USER ID and PASSWORD.
I have a 5gb plan with 3g + an unlimited 2gb promotion that was available when I signed up with Public Mobile. If I upgrade my plan to a 4 or 6 gb plan with 4g, will I lose the additional 2gb promotion?Thank you.
Anyone having this issue when trying to log into their self serve account? No matter what I try, it still shows up. I've tried on 3 different phones, a laptop and 2 other people's phones...all the same outcome. I've tried to submit a ticket AND re...
Amy help for this? The only options I get are the $35 & $15 in the self-serve
HiWebb here. My phone hasn't worked until the start of my second pay period.The new login procedure is ridiculous. Who in their right mind would want to interfere with anything on Public Mobile where there already is no real help for fee paying users...
Not able to send receive calls for 2 days
Yesterday I ported old Fido number to new Public Mobile SIM.Fido confirmed the port was unsuccessful.I am unable to reach a customer service agent to re-initiate the port. I am unable to submit a Public Mobile support ticket after many attempts.Pleas...
Hi, I just changed my plan from 3G to 4g but I noticed i only have the cellular option of lte and 3g on my phone. Will this update once the new plan goes into effect or do I need a new sim?
I want to update my credit card, but doesn’t work.I tried more times and 3days. Still can’t change. I have two account to need changing. Thanks
And when trying to submit a ticket nothing can verify even if all info is correct...yes, it is a horrible process to endure and very frustrating...nothing to be proud of.
I bought prepaid phone at walmart and had salesperson sign it up for me ( I had no idea how - and appreciated his help). However this was in 2019 and chap no longer works there.He used either his or a generic email address to hook it up and now PM is...
Now that Public Mobile offers 4G. Does the following 3G coverage (from Terms & Conditions) also apply to 4G? Important: As of February 22nd, 2022, United States (U.S.) carriers have started turning down certain 3G/HSPA networks. As a result, custom...
My account was suspended today due to CC not working. I have tried over 30 times to enter a different card and each time it says 'oops something went wrong please try again later' OR it says the format for the expiry is wrong- which it isn't. I am ...
This not a big deal, I'm just wondering. I had a mobile number with another provider. I switched to Bell and did NOT have that number ported to Bell and was assigned a new number. I then cancelled my Bell account. I'm now waiting for my Public Mobile...
Hi, I am trying to port my Public Mobile number to Freedom, and my PM plan is still active. However both times Freedom made a request to PM, it failed. When I asked a support agent from Freedom they mentioned that Public Mobile is claiming my number ...
i have a spare sim card from public mobile, I tried to register a new account. it won't let me. how come??? i tried few credit cards, none working.
Hello, I have requested to transfer my number from Koodo to public mobile yesterday but I have activated public mobile account without confirming a message from Koodo regarding my number transfer.Could you please help me to transfer my number from Ko...
How can I disconnet my Voicemail?It's include in my plan but I don't need/want It.
my email address is not valid anymore so i am unable to login to my account to update my payment information. How can i change to a new email address?
I need to change the email on my account and I need to change my plan as well.
Hi - I am currently on the $40 plan with 4.5 GB (3G speed). I also have an additional 2 GB of data from promos I got in the past. If I change to the new $41 plan with 4GB of data at 4G speed, will I still keep my 2 GB of additional data I received ...
I just signed up for the 25$ unlimited minutes plan yesterday. My account is active. But now I can't make any phone call. The system says "You have used all your available minutes". What the hack is going on?
Hi i would like to change my. Number from. Grande prairie alberta to a peace river alber
phone won't recognize sim card number, so can't unlock phone
