Community

Resolved! Re: Customer service agent

Hi  I am travelling to India tomorrow November 15th, 2021 and coming back on November 28th, 2021 , my phone will be airplane mode . I don't want to receive messages and calls. Please advise .

Resolved! Password reset

I forget my password and security question. I submitted a ticket, and received a message with an authorization code. It is 4 digits. Where do I use this code? I don't understand what to do with it.

Resolved! Entered referal code. Neither my friend or I received the referal reward.

Hi - My friend made an account with my referal code.  I can verify this as I was there when the code was entered.  Neither my friend or I received the referal reward. How do I get this reward added to our accounts? Please PM or email me for my friend...

Resolved! Re: Transferring Number to new phone

the $17.25 taken off for my credit card for payment says koodoo top up reapproves. Is that correct? Also will I get a $10 discount? Thank you 

Resolved! Regarding the payment.

Hello my question is that My plan expired today and I called *611. I did the payment of 35 dollar. I didn't knew and another 33 dollar transfer was made though I know that my autopay is on but the problem is that I paid first myself. And it auto debi...

Resolved! Does Public Mobile charge a fee for invoices?

I know that in order to receive a formal invoice, you need to contact Public Mobile directly.  However, I would like to confirm if there will be a charge for the invoice or if it is free.  Is there an additional fee associated with requesting and rec...

Resolved! Roaming package

Does the US roaming packages include the long distance charges?

Resolved! Auto payment

How can I update my automayment?

Resolved! Ipad

I have a wifi plus data capable iPad, original data plan, its own phone number, its own SIM, not renewed through telus, way too expensive.  Can i set iPad up with Public Mobility’s SIM card on its own separate data plan?

Resolved! U.S. 10 day add on

f I buy a U.S. 10 day add on and come back to canada after 6 days, will my phone still work in Canada? Or do I need to wait a full 10 days before my phone will be able to work in Canada again? 

Resolved! US add oh

Hi I just bought 10 days of talk and text add on for USso I can call Canadian and US numbers now? And text unlimited to both ? And not need wifi?

Resolved! US roaming options

I will be heading to the US for a bit over a month, but only need phone access for about 4 days at the start of the trip, and 2 days at the end of the trip. I will not be able to use my phone at all for about a month in between. I don't want to have ...

Resolved! Had trouble ordering sim card online and still got charged.

Resolved! Setting up Self-Service

How can you set up Self-Service when the phone is with someone who cannot retrieve the authentication text

Resolved! New transfer, unsure of next step.

I can send but not receive texts. Switched a cell from from Freedom. Network all looks good. SIMon was no help.

Resolved! Re: Transferring Number to new phone

I don’t want to continue with public sim please refund my account money to my bank account including taxes !!  

Resolved! 500 international long distance call bonus

Hi!Iwould like to call to Sydney, Australia,i want to known that is the call inclusive in my bonus .Thank you!

Resolved! Cannot Login to Activated Account - No Password

Hi, I've recently went to a Koodo booth to activate a Public Mobile SIM card for my new phone. We went through the process of getting a SIM, setting up my email, creating a PIN, selecting a plan, and selecting a new phone number. However, we never cr...

Resolved! I have the $30 dollar "old" plan, should I switch?

I see that my $30 dollar plan, unlimited talk, text, and 500mb of data. It appears to be the same as the new $25 plan. I was considering moving up to the $35 one to get a little more data. Is there any reason not to switch?  ThanksDan