Community

Activating a new cell

How come I can not activate a new cell using my email address with a different account number?  This system will not let me use the same email address.  Is there a way around this? 

Canceling all porting requests

Need all Porting Request Cancelled on my Public Mobile Account? 

double billed

Hello im messaging as paid my cell account but looking at my credit card account I was billed twice cause my first credit card when I used it came back as declined for some reason so I had to use another card so I used my other one for the $40.00 on ...

I’ve bought 2 $60 vouchers and I get the message sorry invalid numbers?

Voice Transcript Needed ASAP

Hello, I used to be with PM, but left recently. I need a voice transcript of a call that occurred Aug 2019 - and I need it for a court battle that is on Oct 20th. Please contact me asap. Btw, you have not given any answers to my previous requests and...

Phone number cannot connect to network

My number cannot connect to network .

credit card over charged

I set up 3 phones with autopay and 5 charges were taken off my credit card. Really having issues trying to get this corrected. Any suggestions here?  help 

Moderator

I forgot my password and security question, help please 

Locked out

My service was disabled 3 weeks ago, even tho I paid for the service up front every time.This is very frustrating as I did not have the means to get on here, register, type a question and wait for a response. So I went 3 weeks without a phone, intern...

A weird interruption in my call?

My plan is this : •- 2GB at 3G Speed•- Unlimited Canada-wide Talk•- Unlimited International Text To speak with amazon customer support they phone you. You can't phone them. They phone the mobile on the account. I contacted amazon.ca assuming that I w...

texting issues

I can send and receive texts when connected to wifi, but can't send or receive when not connected?  Any suggestions? thanks

Upgrading the plan

I have been trying to upgrade the plan it asks for the promo code, which I can not find anywhere. Can someone please help me 

I am trying to pay for the bill but it does not work.

I have my mother account with Publich mobile, I already paid it twice Fromm my bank and the master card either way it does not work. Tried everything the public mobile email says the make your payment and reactivate it now.

How do I open a ticket/send a message to a moderator.

I opened a new account yesterday for my son's gps watch. It doesn't accept texts so I cant enter in the pin that they text you to set up a self serve account. I would like to set up this account so I can keep tabs on his data use. So I am guessing I ...

cannot verify server identity

I keep getting this message popping up on my phone when I'm outside of my wifi zone.It gives m.hotmail.com  - I have no idea where this came from or what it's referring to.When I click details I get:setmeup.arubanetworks.comAruba 222 - CNC3HMV5Y4When...

Accpunt expired message

Hi I am getting a message which says my acocunt/plan has expired but it wont take any of my payment methods. used three different cards and all failed. It doesnt seem to be an issue with my cards but the public mobile system and also I was on autopay...