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Telephone transfer

Willo
Great Neighbour / Super Voisin

I made mistake when I was sent the text to accept transfer my number to public mobile, I had the wrong sim card in, now cant received calls, help

1 ACCEPTED SOLUTION

Accepted Solutions

RossN
Mayor / Maire

@Willo hi I just sent you a PM with the porting dept number 

View solution in original post

4 REPLIES 4

RossN
Mayor / Maire

@Willo hi I just sent you a PM with the porting dept number 

softech
Mayor / Maire

@Willo   do you want your phone number transfer into PM or you just have problem with the wrong Sim card number?

 

If you have a wrong sim card number, you can fix it

If you didn't not want to port the number into PM, you will have more work to do.  You will need to port the number back out to another provider

 

give us more info to what you did and what you want

 

Re-read it and now i understand what you want.  yes, just call the number @RossN  sent you

BKNS27
Mayor / Maire

@Willo 

You need your old SIM in your phone to get the text confirming you are porting to PM.


If you are porting out of PM, leave the PM SIM in your phone to reply to the text.

 

Not sure what you are trying to do? Porting in or out?

esjliv
Mayor / Maire

@Willo - so you porting over an incorrect number from another provider? I would make sure you contact that other provider to ensure you can still activate it or it is not lost if you accepted an SMS text to port it over here.

 

Hopefully that phone number sorted things out for you.

If not, submit a ticket with Public Mobile representatives (CSA) for help; click this link: for issues with transfer/porting of phone numbers over to Public Mobile.