Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought online a sim card on May 1st..still waiting? What could I do to get the sim card??
data cuts out constantly, phone calls don't come in while I'm watching someone call me, phone calls are dropped, text messages don't go through. These problems have been happening for months and I demand a resolution. I've tried every which way to ge...
The changes are good!!But some of us may need help. 1. Do I need my old password for the Community?2. Why are my sentences doubled spaced?3. If I log in the new way and go to Community, how do I get back to My Account or My Rewards?4. In the new proc...
It's a bit confusing on the new plans that the plan screen says Unlimited Canada-wide minutes and messaging with the fine print stating: Premium and subscription based messaging, to and from non-Canadian numbers, are not included. The verbage suggest...
Is anyone else having/had problems signing into their community account today? So I manage to sign into My Account and do the required (unnecessary) password change to access the account to see what has changed with this latest update and then try to...
It's mentioned on the website that a new user can activate via esim through the app, however, I don't see the option for existing customers in the app to transfer to an esim, anyone having luck for this?
I have had my phone for a long time with Public Mobile. Trying to create an online account to mange my account/phone?
I just did a subscription change to the 39$ plan (20GB). Once I clicked on confirm for next renewal, everything went blank, now I don’t know if it went through or not. Appreciate if someone could confirm
I was have issues with using my current phone number and after going back and forth with an agent decided against switching to Public Mobile. Well today I discovered that I have been charged $42 for a plan I don't want. How do I get this refunded and...
How can I login into my account if I lost my Phone?The SMS will go to my lost phone that I have no access.in that case I cannot lock the SIM, I cannot login into community to ask for help, I cannot even stop automatic payments in that account.
I cannot find the $15/month plan after the website update. Is the plan discontinued? Thanks!
I had scheduled a plan change to take into effect on the next billing cycle and I don't see that anymore on my account after this update. I also don't see the plan available anymore ($30 3gb) on the list. Is the original schedule gone or can I get it...
Can someone please help me login into my account portal in the Eversafe system? I lost my phone so the only way I can read the OTP is through email but OTP doesn't come to my email.Your prompt response will be appreciated.
Sorry for yet another post but just want to make sure before having regrets ----Is it possible to revert back to a $15 3G plan from a 4G or 5G plan?
My Sim Card has taken over 10 business days to come. Due to this issue and along with the customer service PM has provided, I will not be continuing business with them. I had to re-register for the community website and still cannot create a ticket t...
Hi Team, we are trying to swap the Sim for a customer but they are unable to log in to their Public account. Login is blocked to 2 factor authentication through their old phone number which was in their stolen phone. Customer does have access to thei...
I am on a $25 plan with $6 per month in rewards. Final bill: $19.95 per month with taxes. If I switch to the $39/20GB plan, will I retain my rewards? If so, Final Bill $34.65 with taxes. Can anyone confirm? Thanks.
I recently made a change to my plan and selected for it to be changed in the next billing cycle. The system confirmed that my plan would be changed accordingly during the next cycle. However, when I checked today using the new iOS app for Public Mob...
My wife has not in time paid her monthly PM account bill. She has tried to login to her account but is not able because is requires her to confirm her identity - The 6 digit code is not sent to the account email number.In my case it was sent by text ...
why my current bill is big different from last month, no any reward.
I have looked everywhere! I've used the BOT and there are no answers. I have a number with Fongo and want to port it to PM. I'm sure someone here has the answer.
Hello,My plan is an old $120 for 12gb every 90 days plan. Logging into this new interface, my account shows a "subscription" plan for $246. Why is that?
For some reason, when I write a post and type Enter it creates double line-space.Like this... I would prefer Not to have empty line between paragraphs.How do I go back to single-line space?
I have tried signing into the portal by choosing resend code to have it sent to my email address. I have tried several times, but no email is in my inbox. Does anyone know whether there is an issue with this?
So I accidentally clicked through to the new reward point program. They "can't" reverse it, which is horse crap.I rather give my more of money to another carrier than to stay with one that makes their customers pay for their mistakes.Does anyone have...
Hello Community, We’ve been receiving some questions about our new 90-day subscriptions and we’re here to answer. Your data allowance and billing are calculated over a 90-day cycle, not monthly. For instance, if your subscription plan is $65/month, ...
Is PM not selling these anymore?
Some of the help articles aren't loading, perhaps some of the older ones.For example the VoLTE page and US Roaming.
My phone was stolen and I want to cancel my service. When I try logging in, the website sends a 2FA code to my stolen phone to complete the log in process, but there’s no way for me to get that message. So I’m unable to log in and submit a ticket or ...
I switched my account from the $40 for 15gb to the new $39 for 40gb today and selected to have the account switch on my renewal date (which would be June 2) but it did the switch today and charged me.
