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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

prod2

what does prod2 mean under the location on

Resolved! locked out of account

Hello, In March I tried and (thought) I made a payment reinstating my dormant account. Now it looks like the payment never went through and now my account might be shut down. Is the account still recoverable? Is the Tel number recoverable? Thanks Wil...

Resolved! Forgot Email

I forgot my email, please help me out!

Resolved! Payment

i just topped up my credit to 27cad. My phone died on me two months ago and I now have a ew instrument. Kindly let me know how to get my phone working. Thanks

Resolved! Phone order question

I ordered a new phone on the Public mobile site over 10 days ago. The tracking says a label has been created but it hasn’t moved or even been picked up. Should I be concerned? Or just cancel my order and go buy a new phone? d

Resolved! No incoming call and messages

I have activated sim and outgoing calls and messages is okay but not receiving any calls and messages…

Resolved! Bring over my old number

I was a Public Mobile customer. I didn't use the SIM card for a year. Now, I have bought a new Public Mobile SIM card, and I activated the SIM card with a different number. But, I cannot bring my old number. It says the number is not valid in Canada....

Resolved! Phone number changed but no in calls or out calls, nor SMS

I changed my old number for a New one and its been a week with an account that shows disconnected with my new number and my month is full paid.Im an existing client and Im frustrated of not being able to get my new number fully activated.

Resolved! How to tell fin my phone is locked and if so get it unlocked through public mobile?

hi all,i got a new phone from a friend and it’s locked to what I believe to be this network but im not 100% sure. How do I get it carrier unlocked?dan

Resolved! I forget password and the answer to security question

Hi,I forget the password and the answer to security question. I cannot login in my account to arrange or update monthly payment. Help me, how to find the password back so that I may login in my account

Resolved! Activated a SIM card with public mobile canceled koodo public mobile still not working what's wrong

Activated SIM card and it's still not working

Purchasing Minutes

Hey, I was wondering, how do we we purchase minutes just for one time and not monthly, is it by purchasing add-ons?

Resolved! over payment

My March 8 payment was marked Koodo and was for $28.00 and I have signed up for Autopay so should have $2.00 Autopay discount applied. Also April 7 pending transaction is also for $28.00 and should have Autopay discount of $2.00 applied.

Autopay not working/ won’t accept new credit card

I have autopay on, and have never had an issue until today when my payment was not received and my service was suspended. I logged in to make a payment, and it would not accept either of my cards, both registered to the same address. The notification...

Buying SIM card online.

I’ve tried buying a SIM card online for my family members, but for some reason the button is not working. I tried on multiple networks and devices. Thanks for your attention

Resolved! My credit card expired

My credit card expired and I added a new one. How long till my phone works again

Data

I am asking for my father who just joined public mobile last month, and he told me the yesterday that his data does not work. He did shut the phone off and took the SIM card out and put it back in and restarted but jt didn’t work either. Can someone ...

Cannot Receive Incoming Calls

I am no longer able to receive incoming calls. Outgoing calls, text and data are all working. When someone dials my number, the message is “5H1 (5B1 sometimes). This number is not equipped to receive incoming service.” I have been an active client ...

No service

hi,my account is active but no service so I cannot make call or take call, can someone help with this ? Thanks

my account locked again

please help

Resolved! lost my phone

how can I start using another SIM if I cannot access the old phone (its gone) no other access to account other than this laptop which doesnt have that email logged in .....2 step verification is a nightmare thx PS I already suspended my service on h...

Resolved! Overcharged

Hi there, I’ve been doing my taxes for the 2021 year and it seems I’ve been overcharged with 13 payments instead of 12 over the year, with twice being in October. -Erin

Dropped calls in the USA

Just completed a 20 minute conversation with CAA Niagara about an important insurance issue. The call was dropped 6 times over 20 minutes. Fortunately the CAA rep was very patient, kept calling me over and over and we finally concluded the issue. Now...

Resolved! Switching from old size SIM to a multi size SIM card for a new phone

Hi,I bought a new phone that isn't compatible wth my current 1 size (larger) sim card.Can I switch my account to a new sim that is compatible with my new phone? If yes please provide the details of the switch.Thank you,Tzvi

Resolved! How to contact by phone a customer service representative

How do you get a customer service representative on the phone

Resolved! Receipt

I need a bill

Resolved! Can I have a physical sim as well as a virtual or Esim card for my Iphone 13pro?

I currently have been using PM for years with no complaints, however, the need to carry my personal and work phone is a real pain. The account in question is with another carrier, though I am able to change it to PM. It is my understanding they will...

Resolved! How to cancel plan but be refunded for the plan I was charged for yet have no service?

I've been with Public Mobile for years, but their lack of customer service is ridiculous so I will be switching carriers. Before I can proceed, I need to deal with a couple things: 1. I put money on my account ($45) to be charged for my next bill. Bu...

MMS and Data Usage

I just setup a Public Mobile (PM) account. The phone has been on WIFI since the PM account was activated. I sent a few text messages to notify close contacts of my new mobile number. When I later logged into the Public Mobile account I notices that t...

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