[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! need to talk to someone
how to talk in someone !!!! if not how to cancel this cell phone
Date Stamping of Usage
Today I have only made one outgoing call as per below. I actually made the call at 9:52 AM from the lower mainland of BC to Winnipeg MB. So....what time zone does this time stamp come from? If it was Ontario it should be 12:52PM. Is there an option t...
Resolved! Old number getting the sign in code???
I cannot sign into my account as the code is being sent to the old cell number. I had to get a new number with public how can I get I get passed this issue?
Resolved! Number transfer
I’d like to transfer my current chatr number over to public mobile, is this possible?
Resolved! SIM card not yet received
@CSI purchased SIM cards but it is more than 7 business days and I haven't received it yet
HELP ME CANCEL PLZ
I was recommended this service from a friend. I paid the $60 CAD with my correct information 16 days ago. I was told that my sim card would arrive within 10 business days MAX. That was 16 days ago. I don't mind things coming late, but there is no com...
Community members ≠ Public Mobile representatives
Do you know who you are communicating with when posting in the Community Forum?Do you know the Community Forum is PUBLIC for all members to see, as well as anyone that has access to the internet? No personal information should ever be posted on the C...
Credit Card not working
I'm trying to get a plan with public mobile, but when I go to purchase the plan and enter my credit card (visa) it says that there was an error. I've called my bank and they said there is no problem on their end. I've tried using a private browser, e...
eversafe check shows an unused old number
My every safe check shows an unused old numberso, I want to update new numberI don't use old number
No Signal
We have three public mobile phones at our home, and our home is located in N1T xxx location. We hardly get half a bar signal, if get lucky one bar. Some times no signal at all. Is there anything you can do? Otherwise, this connection is useless for u...
Can’t sign in or subscribe
@CS_Agent Guy your system is seriously broken. I’m a customer and my wife is trying to become a customer. We cannot get past the login. Every time we try we either get “Error, something went wrong” or “there’s already an account with that email” Brut...
International Roaming
Does public mobile not offer any way of getting a data add-on for outside of North America?
Resolved! Using 5G hot spot for home internet?
Wondering if I switched to a 5G plan and used my phones “ hot spot” settings I could eliminate my home internet service. Would the hot spot be sufficient to work on my MacBook and stream Netflix movies on my smart TV?
Resolved! problem after changing phone number
HelloI recenly changed my phone number. But after that I can not log into my account ''self serve'' because PM continue to send the one time security code to my old number. What to do now? Thank you
Help, can't get phone number, lost account!
Help, I need help ASAP as my sister's phone number may have been stolen and her public mobile account isn't working and the phone when called goes directly to voicemail. @CS_Agent
Transferring remaining balance on between accounts?
Is this possible? I have one kid on Public (with a good sim, working account - he’s been using it without issue for 6 months) and another kid we tried to port over from Speakout unsuccessfully (I’ve posted about this already, PM is sending a new SIM)...
Resolved! New customer having activation issues.
Hello I just subscribed as a new customer. Payment went through but it won’t activate me. Don’t know what to do.
sim card
I have a defective sim card. I ordered and paid for a new one from Public Mobile 3 weeks ago...I hate the chatbot since I am unable to initiate a ticket, getting 404 error. I am in a frustrating loop. How do I connect a living person?Luckily, I was ...
Rewards
My reward aren’t adding to my purchased can someone explain or help plz?@
Resolved! I want a refund for my $30 US Roaming package
@CS_AgentI am writing here because the link to open a ticket failed. I bought the $30 US roaming add on for a road trip. Data was unusable despite following all of the instructions, and data was the only reason I got it. We had to stop at a t-mobile ...
Just signed up!
Hello, I just recently purchased the new 39$ plan with an e sim. My sim seems to be activated and when others call me it goes straight to voice mail that says my number that’s been ported over from another provider. However I myself can not send or ...
Resolved! overcharged
Hello,I just discovered I got charged twice recently: once on April 29th and again on April 30th. I tried opening a ticket to talk to a customer service rep but the link the bot gave me doesn't work. Can someone please contact me so that I can get ...
Resolved! Re: Number transfer
I am having the same problem! It’s been a month now i recently transferred from lucky mobile to public mobile and was transferring my lucky phone number to my public mobile SIM card. I received their message saying it might take a few hours to fully ...
Can't receive the txt message of 6-digit codes for "Confirm Your Identity"
I have transferred my number to Public Mobile successfully. I can make the phone calls and receive the txt message from other people with no issue, but I can't receive the txt message of 6-digit code from PM. I have tried to resend the code almost 10...
Resolved! US Roaming Failure
I recently purchased a 15 day US Roaming add on, when we got to our destination my phone would not connect to any US network. It showed a "SOS" which essentially indicates connection for emergency only. Needless to say I was quite frustrated and w...
Moving Cross-province
I am from BC but am moving to Quebec for university in the fall. Do I need to set up a new phone plan, or get a new phone number/sim card etc?
Resolved! cellular data not connecting to internet
I travelled Japan where I got a Japanese Sim Card setup and working. After returned to Canada, inserting Public Mobile Sim card to my iphone 8 and configure cellular data: network selection: Public Mobile; cellular data network: tried both sp.mb.com ...
Phone not activated
I changed to one of the new plans offered this moth, the 39$ plan, I can receive and send texts, and receive phone calls, but when I try to make a call I get a recording saying my phone is not activated on the network……anyone know what might be happe...
