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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22072 Views
  • 181 replies
  • 24 Bravos

Returning to Public Mobile Problems/Questions

Hey all, sorry if this isn't the right place, I am not even sure how I would search this question. Basically a year ago I left to a different country, and was planning to maintain my account by paying once every 6 months to keep my account active. Un...

TongZ by Great Neighbour / Super Voisin
  • 785 Views
  • 6 replies
  • 0 Bravos

Resolved! funds

how can i use the funds?i paid for it before the autopayment, and it was funded.

sohyeonpark by Great Neighbour / Super Voisin
  • 389 Views
  • 2 replies
  • 0 Bravos

Superstore Experience

This was awhile back, but I just found this area to give feedback, so here we are.  Was not impressed by Superstore's customer service. Went in, knew exactly what I wanted, told the associate what I needed setup (sim, plan, number port, etc).  The as...

Resolved! Spam e-mail & in mailbox

Has anyone else received an e-mail seemingly from Public Mobile which appears to be spam ("Fast way to earn money! Use your chance to the world of Bitcoin opportunities! Make over than $5,000 in the first week!"). The above e-mail was received from "...

harryh by Good Citizen / Bon Citoyen
  • 583 Views
  • 5 replies
  • 2 Bravos

Resolved! SIM doesn't fit

hello i just ordered a NEW SIM but I have an phone 7 and the SIM doesn't fit i need a NANO sim do I have to reorder  

jbaker123 by Great Neighbour / Super Voisin
  • 749 Views
  • 9 replies
  • 0 Bravos

Resolved! transfer my number from KOODO to Public

Hi , I want to transfer my number from Koodo to public and was asked to choose a new number first , and wait for A SMS from public ,but it had been over 12 hours still didn't get a SMS from Public yet ,so how long I need to wait and how do I sure to ...

chenlkim by Great Neighbour / Super Voisin
  • 624 Views
  • 3 replies
  • 0 Bravos

Resolved! where can I get an invoice?

a shout out to Christian_P, moderator, where can I get the invoice for 2020 for tax purposes? thank you

glglchn by Great Neighbour / Super Voisin
  • 802 Views
  • 7 replies
  • 1 Bravos

Resolved! Textnow

 Can I transfer my textnow number to my new phone I have no carrier my phone is unlocked

Pauladedman by Great Neighbour / Super Voisin
  • 514 Views
  • 4 replies
  • 1 Bravos

Resolved! No data a week after new billing cycle? I'm confused.

When does data renew?  I assumed it was on the day you paid your bill, but I got an alert a week before my bill was due that I'd used up 75% of my data - that's typical for me.   No biggie, I never use all my data before the month is up.   So my bill...

MaggiesMom by Great Neighbour / Super Voisin
  • 765 Views
  • 5 replies
  • 1 Bravos

Resolved! Won't let me log in to account

I'm very fed up right now.  Firstly,  I got a sim card a few months ago that was damaged in the mail so that was ruined...so I ordered another one (I've now paid for TWO) and still haven't received the second one.  The website won't let me log in  to...

barterb by Good Citizen / Bon Citoyen
  • 897 Views
  • 5 replies
  • 0 Bravos

Public Mobile No Longer a Secure Website?

Until the past couple of days, I've never had a problem logging into the self serve Public Mobile website (and I haven't changed any of my computer settings), but now I am being warned that the website isn't secure and my browser is warning me not to...

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Oracle365 by Great Citizen / Super Citoyen
  • 1010 Views
  • 5 replies
  • 0 Bravos

Resolved! Spam Message

Warning and Heads up - Received Spam Message.Note to others...do not click on any links:ReportDeleteGOODBYE 

macsal_0-1613560090209.png
macsal by Deputy Mayor / Adjoint au Maire
  • 1066 Views
  • 4 replies
  • 2 Bravos

Resolved! Funds

How do I add funds to my account so I can buy addon?

AaronG23 by Great Neighbour / Super Voisin
  • 553 Views
  • 3 replies
  • 1 Bravos

set up email

I reset my phone and cannot set up my email account into my phone. Error message"Set up could not finish-  Authentication failed" keeps coming. I CANNOT set up my email account into my phone since I reset my phone accidentally today.

peterlee911 by Great Neighbour / Super Voisin
  • 396 Views
  • 3 replies
  • 0 Bravos

Province-Wide Calling

So I live in Ontario and I may change to a Province-Wide plan in the future, considering I have only left Ontario once in my lifetime and visited Montreal. But I will not right now because the canada-wide plans are the same price so the province-wide...

Asher2 by Model Citizen / Citoyen Modèle
  • 720 Views
  • 12 replies
  • 0 Bravos

Resolved! Lost data

Hi my account had a holiday giveaway of Data from December. 1GB. I don't remember seeing any time restrictions on the giveaway. So I'm not sure why it's been taken off my account. 

Resolved! New Member - Data?

Hi there, I just activated my SIM card for the $15 plan but it seems that my data isn't working. With my old provider, I had to wait a month so is it the same here? Thanks.

missabigail13 by Great Neighbour / Super Voisin
  • 677 Views
  • 4 replies
  • 0 Bravos

call failed

I can not call in province. They say it need long distance add-on.

zhaopeng by Great Neighbour / Super Voisin
  • 780 Views
  • 3 replies
  • 0 Bravos

Canada-Wide minute add-on cost increase soon?

Will public mobile increase / mix up the cost of add-on minutes? If they followed the direction of these new plans, I suspect..... 500 min Canada-Wide Long Distance - $5.00500 min Province-Wide minutes - $5.00500 min Canada-Wide minutes - $8.00 or ma...

RobertQc by Mayor / Maire
  • 950 Views
  • 2 replies
  • 3 Bravos

urgent! no service; calls dropping; cannot send/receive calls

i have no service for talk. text only right now. calls been dropping in the middle of the conversation.i changed all passwords & security question as some1 could be trying to "port" or hack accounts. turned off autopay as i am changing plan to 50/mon...

jesse2 by Great Citizen / Super Citoyen
  • 789 Views
  • 22 replies
  • 0 Bravos

Resolved! Newbie Billing Question

First timer question.  Here's what I'm seeing via Billing: Available Funds = $50, Payment Due - Feb. 20, Payment for Next Cycle - $50, Amount Owing = $0 .  Am I manually paying for service in the next 4 days or less (I'm not set up for auto)?  Not qu...

Carole5 by Good Citizen / Bon Citoyen
  • 954 Views
  • 17 replies
  • 2 Bravos
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