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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

BlackView BL6000 Pro

my unlocked phone is not listed in the compatibility list. Before I sign up I would like to know if my current phone is compatible on your network. its a Blackview BL6000 Pro.

Paid monthly still suspended

I tried to renew my monthly but still suspended i paid the amount due there's even available credit enough to pay my monthly bill but everytime I try get help they say I have only 10 credit I wonder why??

Porting number from Bell to public

Hi, I would like to port my number which is currently with bell and move it to public mobile. can you please let me know procedure to move over. Thanks

Resolved! New rewards

Since new points program came,I stay in PM for 3years,I would like stay in Old rewards program ,I want asked anyone who stay in PM for 3 years ,are you stay in old rewards program or change to new points program?thanks

Resolved! Calling Trinidad and Tobago

I have bought the international add on, but still cannot call. Why? Thanks

no service

the phone is still no service after paid off

Resolved! Autopay and manual payments not working

Autopay disconnected by PublicMobile again. Even manual payment is not working. It is now too frequent and repeated, making me uncomfortable and highly uneasy. Now my son could not make his carpool for same reason.

Voicemail

I wanted to know if I can retrieve a voicemail from November 17th, 2021. I require it to start a legal case. Are you able to send me a copy?

Forgot to add te promo code

How can I add the promo code to my account that I forgot to add when I signed up last week? 12MONTHS2GB

Resolved! SIM card lock

I recently obtained an iPhone 6s. Under settings>General>carrier is ‘PublicMobile 49.0’ & under Carrier Lock is ‘SIM locked’ The phone has no restrictions under an IMEI CHECK. The phone works normally with PM SIM card installed. I would like to have ...

How can I input a friend referal after activation

Hi, I activated my account and even put in a referal from a friend, however, didn't seem to tick the box just beside that code, assuming that once I finished inputting all the date on a page, everything would be automatically save. Well, it didn't. H...

charges

I left public mobile for another provider on Nov 12, 2021 and my credit card id still being charged. so difficult to communicate with this company

Help !

I’m with public mobile and I I’m getting. Telus on on my settings in my page and I can call but can’t use my data at at all and I’ve seen ob my top of my screen Telus and it’s been switching back and forth now

Deactivated still

PM Account is Disabled

Hello, can a mod reach out to me, my public mobile account is disabled.

My plan is not active.

Why my phone is not active, I have paid by auto pay for years. I can't receive call and make call, they said my plan is not active.

No sim card installed message

Have been with Public Mobile for a couple years. The Feb 6 payment came out. I received numerous "no sim card installed" messages on my Iphone 12 Plus. Now it shows no carrier. In order to upload a carrier I need a bar code. Any help would be ap...

in calls

some incall number goes to voicemail

US roaming add-on

I mistakenly added on US roaming - I have to be in the US to use it, correct? May I have it refunded please?

Bill

I’ve been outside Canada and haven’t use my phone for almost 6 months. I signed up for pre-authorized payment . I tried to cancel it and made dispute on my mastercard account but to no avail. Still taking money on my credit card for phone bills that ...

locked out

help I am locked out yet again I am thinking of canceling this service enough is enough

Credit

Cant access account

I just transferred my number to another provider; my public mobile chip is still in the old phone; I can't access my PM account to cancel it. It seems like PM-login doesn't recognize my email that I have used with this account. Has anyone gone throu...

porting my phone #

we had put a request @6pm yesterday for porting my # to another carrier, but I had not received yoursSMS, please do so asap. Because I had already set up a new account with Fido.My account #;xxxxxxxxxxxxxxxx, my phone number: xxxxxxxxxThanks! Mary Ed...

Card declined, but bank says no issue

I've made several attempts to make a payment on my account this month, but keep getting an error saying the transaction has been declined. I spoke with my bank and they could find no problem on their or my end. I've tried clearing my browsing data/co...

Resolved! Problem # 1 - Locked Out Despite Clearing Cache & All History & Trying a Different Device

Hi I have 2 problems.#1 I am completely lo locked out and have done all the correct things - waited an hour and retired ( tried at least 6 times over the course of 2 days ) , also tried on a different browser (Chrome when I am a Safari user primari...

call barring password

I cannot access my call barring feature on my phone have tryed 0000 and 1234 those are the default one. Does any one know the password from public mobile because i was told to contact my service provider.

Resolved! Why is........My Rewards Login Logoff ( un? )strategically placed

On PM .... Why is.... On the reward page why is the logout tab inconsistent to the top right”ish” as it on the My Account logout and as it is on the Telus rewards page? Is it to confuse the customer to choose the large box in error to switch to point...

Autopay

My autopay did not go through and deactivated me yesterday. This happened to my mom on Friday. Tried to make a payment. Keeps saying contact my credit card company. Bank says my card is fine and no activities except the one my mom did to reactivate h...

phone still does not accept calls, or texts after activation Feb 3. Plz help

Got my son on the public mobile, and since he only texts, and hardly uses any data, started him off with the $15 plan. Extremely disappointed since activated SIM on Feb 3rd, and still doesn't work. he can't receive calls, or texts from other networks...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

BlackView BL6000 Pro

Paid monthly still suspended