@JAO
Since your current plan cannot renew with only $15 you can add the voucher. The easiest way is via 611 on your phone or by calling 1 855 4PUBLIC from another phone and entering your 10 digit phone number.
Once you load your voucher via 611 (If you were already on the $15 plan it would automatically reactivate.) You can then do an immediate plan change in your self serve account.
Out of curiosity try having the immediate plan change at the point of payment and then add the voucher via 611 and report back what action you need to take after the voucher is loaded onto hour account balance? It should just prompt you to confirm and submit payment for the new $15 plan.
@Meow
Ah....your community account still isn't fixed.😪 Plan changes don't need an active account but it's tricky if there is an account balance that equals or exceeds the current plan amount.
In a "do or deactivate/lose account" situation reactivating at any plan cost and contacting support immediately afterwards to correct the plan/credit the account or top up the account for the desired plan is the way to go.
